Meter Data Management Accelerated Across the Enterprise

(1)

Chip Merriam,

Vice President, Legislative & Regulatory Compliance, OUC

Guerry Waters,

Group Vice President, Oracle Utilities

Beth Kearns,

Managing Partner, Red Clay Consulting

Meter Data Management

Accelerated Across the

Enterprise

The Perspective from OUC

Chip Merriam,

Vice President, Legislative, Regulatory & Compliance, OUC

Guerry Waters,

GVP, Oracle Utilities

(2)

Agenda

• Introductions

• Industry Imperatives

• The OUC Story

• The Approach

• The Results

(3)

Introductions

Beth Kearns,

Managing Partner

Red Clay Consulting

Chip Merriam,

Vice President, Legislative,

Regulatory & Compliance

Orlando Utilities Commission

Guerry Waters,

Group Vice President

Oracle Utilities

(4)

Guerry Waters,

Group Vice President

Oracle Utilities

(5)

Market Dynamics

• Smart Grid

:

introducing new business

opportunities & challenges

o

Regulators seek action on Grid & metering

initiatives

o

Data mgmt & governance more critical

• Maintain reliability

& optimize customer

distributed generation

• Shift in utility’s

customer focus

:

customer

satisfaction is a priority

(6)

Why is Meter Data Management Important?

• Improve on-time billing & accuracy

• Enable new pricing, tariff design & analysis

• Increase infrastructure efficiency

• Improve forecasting & system planning

• Reduce revenue leakage, theft & bad debt

• Create operational efficiencies to lower operating

expenses

• Increase meter information accessibility

• Allow internal & external customers to manage

usage & energy costs through actionable info

• Identify & conduct preventative maintenance

(7)

Chip Merriam,

Vice President, Legislative,

Regulatory & Compliance

Orlando Utilities Commission

(8)

About OUC-The Reliable One

• Established in 1923

• OUC—The Reliable One is the

second largest municipal utility

in Florida.

• Electric and water services

• 313,000 customers

• Orlando, St. Cloud and parts of

incorporated Orange and

(9)

History of the MDM Project

• OUC was heading down a more

customized solution path using

multiple vendors.

• No long term implementation

strategy

• Spending significantly more

money customizing a solution

than they ultimately spent on the

Oracle solution.

(10)

OUC Customer Interaction Costs

Cost per Call Center Call

$5.73

Cost per Walk-in Customer

$5.00

Cost per IVR Call

$0.50

26,000/month

125,000/month

Cost per Paper Bill

$0.50

Cost per e-Bill

$0.22

Cost per Web Transaction

(11)

OUC Customer Research Objectives

Understand customer

thoughts, needs &

preferences

Determine how

contact-rich & silent customers

prefer to be served

Determine

opportunities for

migrating customers to

lower-cost channels

Gain insight into how

technology is shaping

OUC’s relationship with

(12)

OUC Goals

• Reduce service calls

• Fast and accurate

turnaround from

meter reading to billing

(eliminating the manual collection of no-reads)

• Identify issues proactively

and

automate corrective action

• Educate & empower customers

(to engage in activities, enable automation of efficiency with customers & to implement demand response programs)

• Improve

on-time & accurate billing

(with integrated meter-to-cash operations)

• Provide a foundation to

support Smart

Grid, Smart Customers and Smart

Programs

(easy access to usage and program information)

• Reallocate staff

(meter readers and customer experience people)

• Drive customers to the

website

to answer questions

• Add online chat services

(13)

Beth Kearns,

Managing Partner

Red Clay Consulting

(14)

OUC’s Chosen Implementation Approach

• Single Service

• AMI/HES integration

• Single CIS integration

• Validation (VEE) • Billing calculations • Exception management

C R A W L

AMI-BASED BILLING • Additional Integration

• FAs to/from CIS

• Complex Billing Determinants

• Custom validation & Estimation rules

• Web Presentment

• Meter Move In/Out & Provisioning

W A L K

REFINE RULES AND SHARING INTERVAL DATA

• Reporting / Analytics

• OMS Integration

• Load Research Output

• Additional Services (Gas, Water, Chilled Water, etc)

• Demand Response

• Additional Device Integration

R U N

LEVERAGING THE DIGITAL NETWORK

METER TO CASH

EXTENDED

MDM

ADVANCED

AMI/ MDM

(15)

Process Flow

(16)

Chip Merriam,

Vice President, Legislative,

Regulatory & Compliance

Orlando Utilities Commission

(17)

Why Oracle & Red Clay Consulting

• Oracle Utilities Meter Data Management & Smart Grid Gateway

• The most

complete

and

cost effective

applications for our business needs

• Consolidates vast amounts of data into

central data source

for all departments

• Improves

on-time & accurate billing

with comprehensive integration of

meter-to-cash operations

• Red Clay’s unique appliance, SmartGridONE (SG1)

• Proven

track record

of Oracle Utilities Meter Data Management implementations

• “

Crawl, Walk, Run

” approach

• Pre-configured

options and

fully robust

“out of the box” functionality

• Low risk & affordable

• Rapid deployment (fully tested & requires minimal customizations)

(18)

Implementation Overview

• Less than 6 months from start to go live

• Fixed scope

• Integration with Elster EnergyAxis Head End System

o

Interval Data, Register Reads & Meter Events

• Integration with PeopleSoft ERM

• Automated Validation, Editing & Estimation

• Automated Calculation of Billing Determinants

(19)

OUC’s Future Strategy & Next Steps

• Integration of ~240,000 Elster AMI Electric Service Meters • Integration of ~145,000 Elster AMI Water Service Meters • Estimated 385,000 total AMI meters in MDM

• Ability to load data from the field from HFF files • Increased volume of meters collecting interval data

• Billing data for all AMI meters coming from one source, MDM • Advanced revenue protection capabilities