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Customer Relationship Management and Service Quality: a qualitative study

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Figure

Figure 1: Model linking customer relationship management effectiveness and service quality Source: Qualitative Research (2015)
Figure 2: Nvivo 10 Analysis on respondents‟ educational  Source: Qualitative Research (2015)
Figure 3: Nvivo 10 Analysis on respondents‟ nationality Source: Qualitative Research (2015)
Figure 5: Nvivo 10 Analysis on respondents‟ position Source: Qualitative Research (2015)
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