Putting it all together!

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Get the big picture

Ambulatory Care Conference

November 7-8, 2013

Pre-conference on Accreditation Essentials

November 6, 2013

Oak Brook, IL

store.jcrinc.com 877.223.6866

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There is so much going on in ambulatory care: explosive growth, new regulations,

breakthrough technology, and more.

To put it all together, your Joint Commission and JCR team has created a totally non-traditional

conference to help you learn, connect, and advance.

- Bursts:

The first half of day one is packed with fast-paced “bursts” on hot topics to familiarize

you with the latest changes.

- Deep Dives:

The second half of day one and the entire day two feature “deep dives” that

provide more intensive content for your quality and safety needs.

You will enjoy presentations, Q&As, panels, interactive exercises, and even skits to highlight

leading insights on safe, effective patient care and keep you abreast of accreditation updates

coming in 2014.

Get ready for a new kind of learning experience that delivers the results you want!

Keeping you up to date

with a different kind

of conference

Topics chosen by your peers

The 2013 agenda came directly from survey responses from

ambulatory care professionals. They requested a focus on:

- Best practices that minimize risk

- Successful adoption of health information technology

- Environment of care and emergency management issues

that require safety solutions

- Joint Commission and regulatory updates for 2014

- Credentialing, privileging, and competency assessment

store.jcrinc.com 877.223.6866

Let’s stay in touch!

Get your team together!

Whether you work in ambulatory surgery,

community health, primary care, office-based

surgery, diagnostic imaging, telehealth,

convenient care, urgent care, kidney care,

sleep services, or other ambulatory settings,

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Pre-conference

Accreditation Essentials for Ambulatory Care

Wednesday, November 6, 2013

|

Registration and continental breakfast: 7 a.m.

|

Program: 8 a.m. – 3 p.m.

Primary Care Medical Home Workshop: 3:15-5:15 p.m. (Optional)

This interactive seminar provides the answers! From high-risk areas to challenging standards, pre-conference content

provides the details and tools you need for accreditation success.

- Survey process refresher, including Intracycle Monitoring

- 10 most challenging requirements and how to satisfy them

- Leadership and performance improvement

- National Patient Safety Goals

®

- Rights and responsibilities

- Deemed status and waived testing

Through presentations, case studies, and interactive sessions, get your questions answered from experts with field

experience. Accreditation/survey managers, quality improvement directors, risk managers, and safety officers will find this

updated content very beneficial.

Joint Commission faculty

Jay R. Afrow, DMD, MHA, Surveyor, Ambulatory Care

Joe Flannery, MS, MHA, Surveyor, Ambulatory Care

Continuing education contact hours

Approved for 5.0 hours by ACCME, ANCC, and ACHE

Primary Care Medical Home Workshop

(optional session)

If you are registered for the Ambulatory Pre-conference and/or the Ambulatory Care Conference, plan now to attend the

two-hour workshop for organizations that are or plan to be Primary Care Medical Home Certified.

Bonus Early Registration Opportunity

The first 10 teams, of 3 or more, to register will earn dedicated meeting time with surveyor faculty on Friday morning

(November 9, 2013) to ask questions and discuss accreditation or PCMH certification issues. Notification of this opportunity

will be via email.

OAK

BROOK

A prime location!

This full-service hotel — convenient to Chicago’s airports and downtown —

welcomes you with a warm chocolate chip cookie. After the conference, relax

in the indoor pool or stroll across the street to the ultimate shopping getaway:

Oak Brook Center Mall, voted the #1 shopping destination by Illinois shoppers.

Near the hotel, you can experience fine cuisine, local theater, the zoo, and

other fun activities.

DoubleTree by Hilton Hotel–Oak Brook

1909 Spring Road

Oak Brook, IL 60523

Phone: 630.472.6000

Room Rate: $125*

Cut-off Date: October 15, 2013

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Culture of Safety and Its Impact on Patient Care

Learn how to move your organization toward higher reliability in delivering care in safer ways. Explore the essentials of partnership, alignment, and measurement to create improved patient safety and sustain your gains.

Joe Flannery, MS, MHA

Surveyor, Ambulatory Care, The Joint Commission

Bursts for the big picture!

DAY ONE: Thursday, November 7, 2013

Registration and continental breakfast: 7:30 a.m. | Program: 8:30 a.m. - 4:15 p.m.

Save money

when you register by

October 6!

Welcome and Introductions

Ronald M. Wyatt, MD, MHA

Medical Director, Division of Healthcare Improvement, The Joint Commission

Lon Berkeley, MS (Moderator)

Co-project Lead, Primary Care Medical Home Initiative, Project Director, Community Health Center Accreditation,

The Joint Commission _{Overuse: What Is It?}

Explore overuse of care, treatments, and services and what it means for ambulatory care organizations. A helpful summary of the 2012 Overuse Summit will be provided.

Joyce Webb, RN, BSN, MBA, CMPE

Project Director, Healthcare Quality Evaluation, The Joint Commission

Gaining Insights into Challenging Ambulatory Care Requirements

Obtain an overview of the most challenging ambulatory care requirements, with a special focus on credentialing and privileging.

Virginia McCollum, MSN, RN

Associate Director, Standards Interpretation Group, The Joint Commission

Accreditation of Dental Services: The Big Picture

Organizations are often confused as to how the survey process will be applied to their dental departments. Understand the relevant standards and how they are applied in dental services.

Jay R. Afrow, DMD, MHA

Electronic Health Records and Associated Challenges

Examine the challenges of EHR implementation, from privacy and security of Protected Health Information to balancing functionality with integration. Review meaningful use requirements with a focus on managing patients’ request for health information.

Joe Flannery, MS, MHA

Deep dives to sharpen skills!

DAY TWO: Friday, November 8, 2013

Program: 8:30 a.m. - 4:15 p.m.

Welcome, Questions, and Answers Environment of Care

Understand and clarify environment of care issues by becoming more familiar with Joint Commission standards relative to ambulatory care. Become more confident with the topic as you prepare for a successful survey.

John D. Maurer, CHFM, CHSP

Engineer, Department of Engineering, The Joint Commission

Emergency Management

Prepare to improve emergency management activities through a review of the challenging issues facing ambulatory care centers. Discuss leadership expectations and how they help organizations plan for the next emergency.

John D. Maurer, CHFM, CHSP

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Speakers and dates are subject to change. Environment of Care®_and

Emergency Management Overview

Myths, misunderstandings, and common questions are highlighted in this session.

John D. Maurer, CHFM, CHSP

Washington, DC Update: Latest Ambulatory Care Developments

Use this opportunity to get an update on Joint Commission regulatory and legislative activity impacting the ambulatory community.

Patricia Kurtz, RN, MPA

Deputy Director, The Joint Commission, Washington, DC Office

AFTERNOON: DEEP DIVE

Two Topics on Patient Safety: Medication Management and Infection Control

Focus on medication management in ambulatory care and infection control and prevention, including how to reduce infection risks associated with medical equipment, devices, and supplies.

Joyce Webb, RN, BSN, MBA, CMPE (Moderator)

Project Director, Healthcare Quality Evaluation, The Joint Commission

Jeannell Mansur, RPh, PharmD, FASHP, FSMSO

Consultant: Practice Leader, Medication Safety, Joint Commission Resources

Lisa A. Waldowski, MS, APRN, CIC

Infection Control Specialist, The Joint Commission

Virtual Health Care: Telehealth, Telemedicine, and The Joint Commission

Join an interactive discussion addressing this rapidly emerging facet of 21st-century health care. Gain insights regarding The Joint Commission’s evolving telehealth/telemedicine survey process, plus share how you and other health care providers are utilizing and adapting to new-generation technologies.

Mike Dye, MPH

Senior Associate Director, Business Development, Ambulatory Care, The Joint Commission

Deep dives to sharpen skills!

Electronic Health Records: Impact on Joint Commission Standards

Gain insights into important considerations for the successful adoption of health information technology in the ambulatory setting

and its context in the current health care landscape.

Fred D. Rachman, MD

Chief Executive Officer, Alliance of Chicago Community Health Centers

Co-director, Chicago Health Information Technology Regional Extension Center

The Impossible Dream

Two experienced health care professionals will discuss the good, the bad, and the ugly associated with the sharp end of the health care system, especially from a patient and family perspective.

Jerod M. Loeb, PhD

Executive Vice President, Healthcare Quality Evaluation, The Joint Commission

Sherri T. Loeb, RN, BSN

Patient Advocate

Fast and easy!

Register at

store.jcrinc.com.

Follow The Joint Commission’s ambulatory blog for

comments on the 2013 conference and emerging trends

in ambulatory care.

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AFTERNOON: DEEP DIVE

Credentialing, Privileging, and Competency

How can you ensure that your staff is duly licensed and trained, as well as appropriately oriented and evaluated? Presenters will identify the credentialing, privileging, and competency assessment issues that made this the #1 area of non-compliance in 2012, and offer practical solutions to meet the requirements.

Dana McGrath, RN, MSN, CASC (Moderator)

Field Director, Ambulatory Care, The Joint Commission

Charlene E. Bivens

Director of Human Resources, Near North Health Service Corporation

Virginia McCollum, MSN, RN

Associate Director, Standards Interpretation Group, The Joint Commission

Closing Comments: Taking It All Home

New for Ambulatory Professionals!

Environment of Care

®

Base Camp and Exploring

the Life Safety Chapter in Ambulatory Settings

October 15-16, 2013 in Oakbrook Terrace, IL (EDU1320)

This fast-paced learning event is the first of its kind to address the

unique needs of ambulatory care professionals responsible for

accreditation standards and survey compliance with Environment

of Care, the Life Safety Chapter, and the Life Safety Code

®

.

Visit store.jcrinc.com to register.

Life Safety Code®_{is a registered trademark of the National Fire Protection Association, Inc.}

2013 Ambulatory Breakfast Briefings Webinar Series

Complete overview of 2014 standards,

chapter by chapter

Help your organization maintain compliance in 2014 with this

convenient, 9-part webinar series. Educate your staff and

maximize your budget dollars by having your whole team attend.

Dates

Live web sessions will take place on:

- September 4, 11, 18, 25

- October 2, 9, 16, 23, 30

Time

9-10:15 a.m. Central Time

Cost

$1,700

Item number

DEP265

Continuing education contact hours

Approved for 11.0 hours by ACCME, ANCC, ACHE, and California

Board of Registered Nursing

Order

Visit store.jcrinc.com, call 877.223.6866, or see order form.

Save the date!

Back by popular demand

Plan now to attend the April 8-9, 2014 Ambulatory Care

Accreditation Essentials program in Oakbrook Terrace, IL.

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Americans with Disabilities Act

If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please call 630.792.5425 or write to the Department of Education, Joint Commission Resources, One Renaissance Blvd., Oakbrook Terrace, IL 60181.

Substitutions, transfers, and cancellation policy

Registration is nontransferable between JCR education programs due to variability in program sponsors. If you find that you cannot attend, you may send an alternate in your place. Please send us the alternate’s full name, title, credentials, address, phone, and e-mail address. In the event of a cancellation, your registration fee, less a $100 processing fee, is refundable if written notice of cancellation is faxed no later than 30 days prior to the event. All alternate or cancellation information should be faxed to 630.792.4406. Refunds will not be issued for cancellations received after the cut-off date or for any no-shows.

JCR reserves the right to cancel or reschedule a program due to unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our web site or by calling JCR Customer Service at 877.223.6866. Neither JCR nor The Joint Commission is responsible for a registrant’s travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled.

Suggested attire: business casual

Due to the variation in meeting room temperatures and personal preferences, we recommend that you dress in layers for your comfort.

Conflict of interest

Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content.

Earn continuing education contact hours

Joint Commission Resources is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. Joint Commission Resources takes responsibility for the content, quality, and scientific integrity of this CME activity. Joint Commission Resources designates this educational activity for 12.0 contact hours of AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Joint Commission Resources is also accredited as a provider of continuing nurse education by the American Nurses Credentialing Center’s Commission on Accreditation. Joint Commission Resources designates this continuing nursing education activity for 12.0 contact hours.

Joint Commission Resources is authorized to award 12.0 hours of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. Joint Commission Resources is provider approved by the California Board of Registered Nursing, provider number CEP 6381 for 12.0 contact hours. Full attendance at every session is a prerequisite for receiving full continuing education credits.

Summary of applicable hours

Ambulatory Care Conference – ACCME, ANCC, ACHE, California Board of Registered Nursing: 12.0

Pre-conference: Accreditation Essentials for Ambulatory Care – ACCME, ANCC, ACHE: 5.0

Easy ways to register

1. Online: store.jcrinc.com and enter the item number in the search box.

Credit card payment accepted online.

2. Phone: 877.223.6866 from 8 a.m.- 8 p.m. EST, Monday-Friday 3. Mail: completed registration form and check to:

Joint Commission Resources, Inc., 16353 Collections Center Dr., Chicago, IL 60693

Method of payment

Marketing Code: CYO

Payment must accompany the completed registration form. Make the check payable to Joint Commission

Resources or JCR. Registration forms received without payment will not be processed until payment is

received. Please allow 7 to 10 days for processing of checks.

NAME OF REGISTRANT CREDENTIALS/PROFESSIONAL LICENSE

TITLE ORGANIZATION

STREET ADDRESS

CITY STATE ZIP TELEPHONE FAX

E-MAIL OF REGISTRANT (REQUIRED TO PROCESS YOUR REGISTRATION AND TO EARN CEUs)

Register now!

(One registration form per person. Photocopies are acceptable.)

Discount Details:

*Early Bird — Discount is applicable if payment is received at least 30 days prior to event.

**Team— Teams of 3 or more attendees must be from the same organization and register at the same time.

Discounts cannot be combined.

Early Bird Fee*

$349/person Save $76! $619/person Save $30! Team Fee** NA $595/person Save $54! Regular Fee $425/person $649/person Event Pre-conference EDU1322 November 6, 2013 Conference EDU1323 November 7-8, 2013

$1,700 for 9-part webinar series DEP265

2013 Ambulatory Breakfast Briefings Webinar Series

If you are a CSR member, please calculate your discount off regular price Total

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