VOIP CONSUMER RETAIL OFFERS

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INTRODUCTION

Voice over Internet Protocol (VoIP) experienced a period of hype during the late 1990s but along with the dot.com crash the faith in VoIP as a service for residential or indeed business customers was temporarily lost. It appeared like the technology would never get a real start.

This report provides information on the current VoIP offers in 17 European countries. An overview on the VoIP market split into residential and business customers by incumbent and other ISPs, ope-rators or service providers including tariff structure is given. Introduction players and offers over-view (VoIP offers with price comparison), pricing overover-view, usage development, market potenti-al (drivers and obstacles), regulation and market context in each country, description main ope-rators (tariff structure and services provided).

COUNTRY COVERAGE

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland & The UK.

OPERATORS COVERAGE

Alice, Altec Telecoms, AOL, ARTelecom, Babble, Belgacom, Blueface, Bluewin, Bredbandsbolaget, Bredbandstelefoni, BT, Cablecom, Casema, Com Hem, ComX, Cublo, Cybercity, Eircom, Elisa, Fastweb, Free (Lliad), Freenet, Freespeech, Gossiptel, Indigo Networks Inode, Intelifon (sVoIP), Interconnect, Ipon, Jajah, KPN, Multikabel, Netcall, Neuf Cegetel, Nikkita, Parla.it, Peoplecall, Portugal Telecom, Ringo, Scarlet, Silver Server, Sipcall (Blackbone solutions), Sunrise, Telefónica, Telekom Austria, TDC, Tele2, Tele2UTA, Telio, Telsome, T-online, Tiscali, United Internet (1&1, GMX, Web.de), United Telecom, UPC, Voice Ireland, Vonage, Wanadoo & Welho.

QUESTIONS TO BE ANSWERED

• Which technologies and protocol is being using respectively by the VoIP providers? VoIP End–user equipment: Software and hardware

• Which is the product strategy carried out? Bundle, add-on or stand alone strategy? VoIP service offers: Who, where, how, to whom and since when and how much?

• What is the regulator’s position? How are the operators reacting according to this? Access to emergency services over VoIP?

• Which is the pricing strategy carried out (set-up fees, monthly subscription, flat-rate offers or just “pay as you use”)? Special payment methods?

• Is really VoIP popular-priced in comparison with the traditional voice fixed telephone ser-vices (national and international)?

• How started the VoIP services in each country and where and how look like the present and the future (InfoCom experts opinion)?

WHO SHOULD BUY THIS REPORT?

• All operators involved within the telecommunications market: InfoCom´s VoIP report can be used as benchmark tool, VoIP business model reference document;

• Investors and analysts to understand the range of VoIP telecom business models, strate-gically direction and its assessment of the prospects for the European VoIP service mar-ket.

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TABLE OF CONTENTS

TABLE OF CONTENTS LIST OF EXHIBITS LIST OF ABBREVIATIONS GENERAL REMARKS 1- MANAGEMENT SUMMARY 1.1 Regulation

1.2 Main VoIP providers 1.3 Usage development 1.4 Service characteristics 1.5 Pricing

Fixed fees, tariff plans and payment method Call pricing structure

Price comparison between VoIP and PSTN

2- AUSTRIA 3- BELGIUM 4- DENMARK 5- FINLAND 6- FRANCE 7- GERMANY 8- GREECE 9- IRELAND 10- ITALY 11- THE NETHERLANDS 12- NORWAY 13- PORTUGAL 14- SPAIN 15- SWEDEN 16- SWITZERLAND 17- THE UK

LIST OF EXHIBITS -I

Tab. 1 Regulation overview

Tab. 2 Regulation regarding VoIP numbering Tab. 3 VoIP offers overview

Tab. 4 Broadband subscriptions and VoIP customers – end 2005 Tab. 5 Service realisation

Tab. 6 Availability of emergency services Tab. 7 Available VoIP numbers

Tab. 8 Extra services (all free of charge unless specified) Tab. 9 Fixed fees, tariff plans and payment method Tab. 10List of VoIP flat rate offers for the providers examined

Tab. 11 Call pricing structure: peak / off-peak structure – VoIP compared to PSTN Tab. 12 National calls: VoIP versus PSTN

Tab. 13 International fixed call prices: VoIP versus PSTN Tab. 14 Austria – Service realisation

Tab. 15 Austria – Availability of phone numbers and extra services

Tab. 16 Austria – Pricing: initial and monthly fees in euros and payment method Tab. 17 Austria – Call prices in eurocents per minute to VoIP and national numbers Tab. 18 Austria – Call prices in eurocents per minute to international fixed PSTN lines Tab. 19 Belgium – Service realisation

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LIST OF EXHIBITS -II

Tab. 21 Belgium – Pricing: initial and monthly fees in euros and payment method Tab. 22 Belgium – Call prices in eurocents per minute to VoIP and national numbers Tab. 23 Belgium – Call prices in eurocents per minute to international fixed PSTN lines Tab. 24 Denmark – Service realisation

Tab. 25 Denmark – Availability of phone numbers and extra services

Tab. 26 Denmark – Pricing: initial and monthly fees in euros and payment method Tab. 27 Denmark – Call prices in eurocents per minute to VoIP and national numbers Tab. 28 Denmark – Call prices in eurocents per minute to international fixed PSTN lines Tab. 29 Finland – Service realisation

Tab. 30 Finland – Availability of phone numbers and extra services

Tab. 31 Finland – Pricing: initial and monthly fees in euros and payment method Tab. 32 Finland – Call prices in eurocents per minute to VoIP and national numbers Tab. 33 Finland – Call prices in eurocents per minute to international fixed PSTN lines Tab. 34 France – Service realisation

Tab. 35 France – Availability of phone numbers and extra services

Tab. 36 France – Pricing: initial and monthly fees in euros and payment method Tab. 37 France – Call prices in eurocents per minute to VoIP and national numbers Tab. 38 France – Call prices in eurocents per minute to international fixed PSTN lines Tab. 39 Germany – Service realisation

Tab. 40 Germany – Availability of phone numbers and extra services

Tab. 41 Germany – Pricing: initial and monthly fees in euros and payment method Tab. 42 Germany – Call prices in eurocents per minute to VoIP and national numbers Tab. 43 Germany – Call prices in eurocents per minute to PSTN and national numbers Tab. 44 Germany – Call prices in eurocents per minute to international fixed PSTN lines Tab. 45 Germany – Call prices in eurocents per minute to international fixed PSTN lines Tab. 46 Greece – Service realisation

Tab. 47 Greece – Availability of phone numbers and extra services

Tab. 48 Greece – Pricing: initial and monthly fees in euros and payment method Tab. 49 Greece – Call prices in eurocents per minute to VoIP and national numbers Tab. 50 Greece – Call prices in eurocents per minute to international fixed PSTN lines Tab. 51 Ireland – Service realisation

Tab. 52 Ireland – Availability of phone numbers and extra services

Tab. 53 Ireland – Pricing: initial and monthly fees in euros and payment method Tab. 54 Ireland – Call prices in eurocents per minute to VoIP and national numbers Tab. 55 Ireland – Call prices in eurocents per minute to international fixed PSTN lines Tab. 56 Italy – Service realisation

Tab. 57 Italy – Availability of phone numbers and extra services

Tab. 58 Italy – Pricing: initial and monthly fees in euros and payment method Tab. 59 Italy – Call prices in eurocents per minute to VoIP and national numbers Tab. 60 Italy – Call prices in eurocents per minute to international fixed PSTN lines Tab. 61 Netherlands – Service realisation

Tab. 62 Netherlands – Availability of phone numbers and extra services

Tab. 63 Netherlands – Pricing: initial and monthly fees in euros and payment method Tab. 64 Netherlands – Call prices in eurocents per minute to VoIP and national numbers Tab. 65 Netherlands – Call prices in eurocents per minute to international fixed PSTN lines Tab. 66 Norway – Service realisation

Tab. 67 Norway – Availability of phone numbers and extra services

Tab. 68 Norway – Pricing: initial and monthly fees in euros and payment method Tab. 69 Norway – Call prices in eurocents per minute to VoIP and national numbers Tab. 70 Norway – Call prices in eurocents per minute to international fixed PSTN lines

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LIST OF EXHIBITS -III

Tab. 71 Portugal – Service realisation

Tab. 72 Portugal – Availability of phone numbers and extra services

Tab. 73 Portugal – Pricing: initial and monthly fees in euros and payment method Tab. 74 Portugal – Call prices in eurocents per minute to VoIP and national numbers Tab. 75 Portugal – Call prices in eurocents per minute to international fixed PSTN lines Tab. 76 Spain – Service realisation

Tab. 77 Spain – Availability of phone numbers and extra services

Tab. 78 Spain – Pricing: initial and monthly fees in euros and payment method Tab. 79 Spain – Call prices in eurocents per minute to VoIP and national numbers Tab. 80 Spain – Call prices in eurocents per minute to international fixed PSTN lines Tab. 81 Sweden – Service realisation

Tab. 82 Sweden – Availability of phone numbers and extra services

Tab. 83 Sweden – Pricing: initial and monthly fees in euros and payment method Tab. 84 Sweden – Call prices in eurocents per minute to VoIP and national numbers Tab. 85 Sweden – Call prices in eurocents per minute to international fixed PSTN lines Tab. 86 Switzerland – Service realisation

Tab. 87 Switzerland – Availability of phone numbers and extra services

Tab. 88 Switzerland – Pricing: initial and monthly fees in euros and payment method Tab. 89 Switzerland – Call prices in eurocents per minute to VoIP and national numbers Tab. 90 Switzerland – Call prices in eurocents per minute to international fixed PSTN lines Tab. 91 UK – Service realisation

Tab. 92 UK – Availability of phone numbers and extra services

Tab. 93 UK – Pricing: initial and monthly fees in euros and payment method Tab. 94 UK – Call prices in eurocents per minute to VoIP and national numbers Tab. 95 UK – Call prices in eurocents per minute to international fixed PSTN lines

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METHODOLOGY

Our expertise consists of our ability to deliver an integrated solution to telecommunications, IT & multimedia market knowledge.

INFOCOM’S KNOWLEDGE FLOW

Strategy activities are supported by our permanent in-house infor-mation system known as Teleseeq. This information system provides our Strategic Analysts with valua-ble historic data and up-to-date information that they use to deve-lop custom studies. Teleseeq is a close, coherent and consistent system, which enables us to provi-de a realistic overview of the mar-ket and to support our in-depth analyses. The output of the custom projects feeds then in turn into Teleseeq by enriching it and fine-tuning the data.

At the same time our strategy activities are further enriched by

our engineering expertise while providing in return new know-how to the group. This process crea-tes InfoCom's knowl-edge flow represented in the previous chart.

SELECTED REFERENCES

Operators:

Belgacom, Botswana Telecom, Deutsche Telekom, France Telecom, KPN, Mobilkom Austria, Polkomtel, Swisscom, TDC, Tele2UTA, Telefónica, Ukranian Telecom, etc.

Regulator & Others:

Anacom, Citigroup Global Markets Inc., Communications Authority of Thailand, Enterprise Ireland, ETRI, European Commission, National Communications Authority of Hungary, The Boston Consulting Group, etc.

ABOUT INFOCOM

InfoCom is a market research and consultancy company with almost 20 years experience provi-ding strategic analyses and planning assistance to stakeholders in the telecommunica-tions, IT and multimedia industries. InfoCom’s independent and fact-based analyses highlight trends and opportunities, supporting decision makers to understand market dynamics in order to improve their competitive advantage.

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ADDITIONAL PRODUCTS

• IPTV Landscape in Asia

The objective of the study is to give an overview on the different solutions & business models of the mayor programmes currently available for the deployment of IPTV in Asia.

• Mobile Broadband

The study analyses the potential of various radio broadband technologies, firstly as com-pared to fixed broadband technologies (in particular DSL) and secondly between them-selves.

FOR FURTHER INFORMATION

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