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w w w w w w w w July 2012

A r k A n s A s f E D E r A L C r E D I T U n I O n

AfCU.org

Connect

with AfCU

Save

BIG

when You

Refinance Your

Auto Loan

Offer is only valid for auto

loans not currently financed

with Arkansas Federal.

Apply online at AfCU.org or call

501-982-1000 or 800-456-3000.

2.99

%

*

Annual Percentage Rate

Rates as low as

(2)

Board of Directors

Art Williams, Chairman

Garold L. White , Vice Chairman

Phillip B. Boudreaux, Secretary

Jerry E. Spratt, CPA, CFE, CGFM, CFSA, Treasurer

William Shrigley, Director

supervisory Committee

Robert Rodgers, CPA, Chairman

Jay Simmons, Secretary

Don Greene, Member

Reginald Ford, Member

Thomas Russell, Member

Credit Appeals Committee

Dale Duell, Chairman

Jan Avant, Member

HOLIDAY

CLOsInGs

All AFCU service centers and drive-up teller locations will be closed in observance of the following holidays:

• Independence Day

Wednesday, July 4, 2012 • Labor Day

Monday, September 3, 2012

AFCU wishes you and your family a safe and happy holiday.

Connect with AfCU

The second quarter of 2012 saw your credit union continue to deepen relationships with you, our members. We continue to lend money at a record pace, which is an indication that the local economy may be improving quicker even though the national news may not always be as positive. We are confident, because you are utilizing our credit union for more and more products and services, that you see how valuable the cooperative is to you. For that we are continually thankful.

The national economy is still very sensitive to any news, good or bad. However the trend line continues to be positive which is good. The second quarter saw your credit union continue to grow its capital, as you, our members, continued to trust us as your financial partner. We continue to make loans for the things you need and want, provide a safe and secure place to put your savings, and continue to deliver relevant products and services that will help you weather the economic storms we deal with daily. We want you to know that we are here to serve you and to assist you in every way we can to maneuver through these difficult times. We never forget that we exist to serve you, our members.

As summer approaches AFCU will continue to pursue several innovative products and services to improve your financial life. From making deposits with your smart phone, to using that same phone to send money to friends, family and merchants, your credit union is constantly researching products and services that will make it easier for you to do business with us.

Did you know that your credit union checking account can: • Protect you (CardLock)

• Notify you (eAlerts) • Gratify You (Debit Rewards)

And oh by the way, did we tell you all these services are provided at no cost to you?

We are also looking into revamping our mobile banking access. We are exploring putting everything you would ever need into one application where accessing all the financial services AFCU has to offer would be just one click away. More on this later in the year as we determine the best solution for you, our members.

And, as a reminder, have you gone green yet? During the first quarter, we converted most of our regular U.S. Postal mail notifications to a more environmentally friendly method. Currently, you can opt in for notices to be sent via email. In the months ahead, you will be able to choose email, text or a phone call to the phone of your choice. All of this is geared toward providing a quicker, more responsive notification, as well as eliminating the environmentally unfriendly and costly paper notices. Watch your statements, email and service centers for more information on when these additional changes will be implemented. This will make it easier for you and allow your credit union to be more timely and efficient in doing business with you. This also has the added benefit of saving the membership money; money that will be used to provide additional products and services for you, our members.

If you would like to join the green movement and receive your monthly statements electronically, as well as notices, AFCU can provide this service to you. You will receive your statements and notices sooner and not have the worry of having your financial information being lost in the mail. Just call, visit a service center or go to AFCU.org to go green today!

Did you know that your credit union offers student loans? As your student prepares to go to college in August, check out our Student Choice Loan program online or next time you visit. It may be just what you need to ensure your student has the finances to reach their goals.

As the economy continues to improve, the management team and your board of directors are thankful for your continued and increasing use of our cooperative. You, the members, are the reason we exist. As we look to the future, you can be assured that we will consistently strive to exceed your expectations, continue to deliver innovative products and services, and most importantly, we will always try and improve your financial lives in everything we do.

May God continue to bless you and yours!

keeping You Informed

(3)

page three

AfCU.org

Insurance Products and Services are offered through Southwest Business Corporation (SWBC). Arkansas Federal Credit Union is not an affiliate of SWBC. NOT NCUA INSURED. No Credit Union Guarantee.

Auto And Home InsurAnce –

The Right Choice at the Right Price

Arkansas Federal Credit Union is proud to offer our members the

right coverage at the right price on their auto and homeowners insurance. Now you can stop looking because AFCU has the coverage you want for all of your insurance needs.

AFCU is committed to helping our members plan for all of life’s events. With that in mind, we are able to offer a complete line of insurance solutions from top-rated carriers to help you protect your assets. We’re here to help identify coverage choices that allow you to customize your protection while focusing on a premium payment plan that fits your budget and saves you money. Here are just a few ways we can help with your insurance needs:

Affordable Prices -We shop your insurance with more than 10 different national and regional carriers to be sure we offer you the best rate and the most comprehensive coverage. You can compare the options and customize your protection to meet your specific needs and your budget.

Outstanding Service -

You’ll receive the service you’ve come to expect from your credit union. We partner with carriers who provide excellent service every time – all the time.

Easy Payment Options -Our payment options are designed to fit your lifestyle. You can have your payment withdrawn automatically from your credit union account, pay it monthly by check or even by credit card – you choose what’s right for you.

Don’t miss out! Choose Arkansas Federal for all of your insurance needs. Call 866-454-6451 or visit us online today for additional details at AFCU.org.

You we√e the√e fo√

you√ child’s fi√st step.

Help them be smart about the next one.

Make college more affordable

with an AFCU Student Choice Loan.

Apply online at AFCU.org

• No origination fee

• Apply once and secure a line-of-credit that

you access only when you need it

• Flexible repayment options

• Fills the gap federal funding leaves behind

• Option to defer payments while in school

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Free Credit Reports to Consumers…

No Strings Attached!

The Fair and Accurate Credit Transactions (FACT) Act gives consumers access to one free copy of their credit report annually from each of the three nationwide credit bureaus: Equifax, Experian and TransUnion.

To order your free credit report, go to annualcreditreport.com or call 877-322-8228. You may also request your free annual credit report by mail by completing the Annual Credit Report Request Form and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. You can print the form at ftc.gov/credit.

Don’t be fooled by companies offering to provide you with a free credit report if you sign up for services or purchase products. You are entitled to one free credit report from each of the three credit bureaus each year…no purchase necessary! We suggest that you spread out your free credit report requests approximately every four months throughout the year so you can guard against identity theft on an ongoing basis instead of receiving all three reports at the same time.

Introducing the

CURewards Mall—

the fastest way to earn rewards!

With CURewards, you earn points every time you sign for purchases using your Arkansas Federal Debit Rewards Card or Diamond Preferred Rewards Visa® Credit Card. Now you can earn even more rewards with over 25,000 select merchants. Simply shop in-store or online at participating retailers and get bonus rewards points and special offers.

SHOP

Visit CURewards.com to access CURewards Mall® and find your favorite participating online or in-store retailers.

EARN

To earn extra rewards points on online orders, visit the merchant’s web portal at CURewards.com and pay for your purchase using your Arkansas Federal Debit Rewards Card or Diamond Preferred Rewards Visa® Credit Card. You can also earn extra points on in-store purchases. Simply register your credit or debit card for in-store purchases by clicking the “In-Store Mall” link and selecting “Activate” (if applicable) next to the retailer you wish to visit.

REDEEM

Your Mall points will automatically combine with your CURewards points for even bigger rewards! Redeem them on merchandise, travel or entertainment!

Check your point balance at CURewards.com and find out how you can start earning rewards points faster! First-time users, you will need your 16-digit account number to register. Your 16-digit account number is 110004000 + your seven-digit AFCU member number.

Market volatility. Low interest rates. Retirement risks. All of these “headwinds” are making it tougher than ever to know where to invest your retirement savings. Given today’s turbulent economy, many consumers are considering a return to a more conservative approach. Is the time right for you to return to conservative investing?

Call today to make your appointment to meet with Financial Advisor Mike Van Bokhoven with Arkansas Federal Financial Services to find out more about the challenges of today’s economy and how conservative investments like certificates of deposit (CDs) and annuities can help get your financial plan back on track. You’ll learn the answers to your investment questions, including:

• How can conservative investments help address today’s economic risks? • What are the differences between CDs and annuities?

• What are the different types and advantages of annuities? • How do I decide which conservative investment is right for me? For a no-cost, no-obligation appointment, call Nancy at 501-533-2101. All guarantees are based on the claims-paying ability of the issuer. Representative is not a tax advisor. For information regarding your specific tax situation, please consult a tax professional.

Representatives are registered, securities are sold and investment advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor, 2000 Heritage Way, Waverly, Iowa 50677, toll-free (866) 512-6109. Nondeposit investment and insurance products are not federally insured, involve investment risk, may lose value and are not obligations of or guaranteed by the financial institution. CBSI is under contract with the financial institution, through the financial services program, to make securities available to members. There are distinct differences between fixed annuities and certificates of deposit (CDs). Most CDs are considered short-term investments, while annuities are considered long-short-term investments. CDs are insured by the federal government, either through FDIC or NCUA. The investment in a fixed annuity is guaranteed by an insurance company. Like CDs, annuities have a penalty for early surrender, and withdrawals taken before age 59_ from an annuity may also be subject to a 10% federal tax penalty. Insurance products are issued by CUNA Mutual Insurance Society.

B2MM-0710-9002

Mike Van Bokhoven

Is the time right for you to return

to conservative investing?

A Message from Mike Van Bokhoven of the Arkansas Federal Financial Services program

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For families, back-to-school expenses can pile up fast! Luckily, Arkansas Federal’s Platinum Visa Classic® Credit Card has one of the lowest rates in the country; so you can get the back-to-school necessities you need without breaking the bank! Your Visa® Credit Card is a great source of funding for school supplies, uniforms, books and anything else school-related!

You can also use your AFCU Platinum Visa Classic® for some fun in the sun! Take your family on

vacation or indulge in a romantic getaway. With annual percentage rates as low as 6.00%*, the possibilities are endless!

If you’re not already enjoying the benefits of Arkansas Federal’s Platinum Visa Classic® Credit Card, call 501-982-1000 or 800-456-3000 to apply today. You can also apply online at AFCU.org.

*Normal lending qualifications apply.

Are you getting Social Security, VA or other federal benefits by paper check? If so, you are required by the U.S. Department of the Treasury to switch to electronic payments by March 1, 2013. We know it can be tedious dealing with financial changes, so our staff is available to help you make the switch to direct deposit. When you choose to have your payments deposited directly into your

Arkansas Federal Account, you can be sure your money will arrive on time. It’s also safe and convenient.

Make your transition to electronic payments as easy as possible! Call 501-982-1000 or 800-456-3000, or visit a service center and let us help you switch to direct deposit today.

page five

AfCU.org

Use Your AFCU Platinum Visa Classic

®

Credit Card

for Back-to-School

Shopping and More

Debt Cancellation –

Prepare for the Unexpected

Many events in life come unexpectedly; with AFCU’s debt cancellation you can protect your family from the unexpected. By purchasing AFCU’s low-cost debt cancellation protection, you will have the peace of mind that your family will be covered in the event that you and/or your co-borrower were to become unemployed, disabled or if an unexpected death were to occur. Debt cancellation works by canceling some or all of your debt when a protected event does occur. This flexible protection plan will allow you and/ or your co-borrower to choose from coverage options that best fit your lifestyle.

Fees for debt cancellation protection are calculated and applied monthly to the

decreasing balance of your loan. You only pay for what you need! Protect yourself against that unforeseen event.

What Debt Cancellation does for You: · Makes your loan payments · Protects your credit rating · Prevents repossessions of property · Prevents late fees

For additional information regarding AFCU’s debt cancellation, call 501-982-1000 or 800-456-3000 or visit one of our convenient

service center locations. your family against that Protect yourself and unforeseen event.

Get your Federal Benefits checks

(6)

AfCU InfOrmATIOn

AfCU service Centers

Bryant service Center — 115 Harvest Dr.

Open Monday-Friday from 9:00 a.m. - 6:00 p.m.

Cabot Service Center — 100 S. Rockwood Dr.

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m.

Camp Robinson Service Center — Bldg. 5305, MWR Complex

Open Monday-Friday from 9:00 a.m. - 5:00 p.m.

Conway service Center — 220 Skyline Dr., Hwy. 65 North

Open Monday-Friday from 9:00 a.m. - 6:00 p.m.

fort smith service Center — 7887 Phoenix Ave.

Open Monday-Friday from 9:00 a.m. - 6:00 p.m.

Hot springs service Center — 1607 Albert Pike, Suite F

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m.

Jacksonville service Center — 2424 Marshall Rd.

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m.

Little rock service Center — 1001 W. Capitol Ave.

Open Monday-Friday from 7:30 a.m. - 5:00 p.m.

Little rock Air force Base service Center — 779 6th St.

Open Monday-Friday from 7:30 a.m. - 5:00 p.m.

north Little rock service Center — 4848 North Hills Blvd.

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m.

searcy service Center — 1000 South Main

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m.

UALr service Center — Stabler Hall, Suite 110

Open Monday-Friday from 10:00 a.m. - 6:00 p.m.

Van Buren service Center — 2008 Fayetteville Rd.

Monday - Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 6:00 p.m

West Little rock service Center — 1221 S. Shackleford Rd.

Open Monday-Friday from 9:00 a.m. - 6:00 p.m.

rogers mortgage Office — 2000 West Walnut Monday - Friday from 9:00 a.m. - 6:00 p.m.

AfCU ATm OnLY LOCATIOns

Cabot Drive Up ATM

2241 Bill Foster Memorial Hwy.

Dickey stephens Park Walk Up ATm

400 West Broadway - North Little Rock

federal Building Walk Up ATm 700 W. Capital Ave., First Floor - Little Rock

LrAfB Drive Up ATm

Building 940 at Arnold Drive

LrAfB Exchange Walk Up ATms

787 6th Street

LrAfB shoppette Drive Up ATm

Building 1996 at Arnold Drive & Arkansas Boulevard

state Capitol Walk Up ATm

First Floor Lobby - Little Rock

UALr stephens Center Walk Up ATm

28th & University Avenue

UALr student Center Walk Up ATm

2801 South University Avenue

UCA student Center Walk Up ATm

201 Donaghey Avenue

Walmart supercenter Drive Up ATms

Jonesboro – 1807 E. Highland Drive Searcy – 3509 East Race Street Conway – 3950 Dave Ward Drive Pine Bluff – 5601 South Olive Street Hot Springs – 1605 Albert Pike Sherwood − 400 W. Maryland Avenue

PHOnE nUmBErs

Bryant Local: 501-847-1695 Cabot Local: 501-743-3000 Central Arkansas: 501-982-1000 Conway Local: 501-329-1000 Fort Smith Local: 479-782-1000 Hot Springs Local: 501-623-8363

Searcy Local: 501-268-4762 Van Buren Local: 479-262-6554

FAX Number: 501-982-FAXX TDD Number: 501-982-8732 Toll-Free Services: 800-456-3000

24-HOUr TOUCH TOnE TELLEr

501-982-AFCU (2328) or toll free 800-982-AFCU (2328)

mAILInG ADDrEss

P.O. Box 9, Jacksonville, AR 72078-0009

InTErnET BrAnCH E-mAIL

AFCU.org info@afcu.org

This service center has a 24/7 Xpress self service lobby open to members 24 hours a day.

The Banner is the official quarterly publication of Arkansas Federal Credit Union. Comments and suggestions should be addressed to:

Marketing Department Arkansas Federal Credit Union P.O. Box 9, Jacksonville, AR 72078-0009

The Arkansas Federal Credit Union Banner Newsletter does not represent legal, accounting, or other professional advice. Although we

try to ensure the information contained is accurate, no party assumes liability for loss or damage due to dependence on this material.

We also have over 4,600 offices at Credit Union Service Center locations in all 50 states and six foreign countries to serve you. To find a location near you, go to

www.cuservicecenters.com.

page six

federally insured

by NCUA

Several new businesses have decided to make AFCU’s products and services available to their employees/members over the past few months. We want to take this opportunity to welcome each one of them to the Arkansas Federal Credit Union family!

• Arkansas Bikers For Children • Custom Shippers, Inc.

• The G.W. Van Keppel Company • Pulaski Heights Baptist Church

Tell your co-workers and family members about the great benefits available at AFCU, and invite them to join Arkansas Federal Credit Union. If you know of a business or association that would like to offer credit union membership to its employees/members, please call the Marketing Department at 501-533-2219 or 800-456-3000 ext. 2219.

new AfCU Business Partners

Save

BIG

when You

Refinance Your

Auto Loan

Member Education Seminars

Arkansas Federal members enjoy many benefits such as the educational seminars and workshops intended to help them improve their financial life. If you are interested in one of the financial education seminars below, call AFCU at 501-533-2101 in central Arkansas or 800-456-3000, ext. 2101 outside central Arkansas to register or for more information.

Clear Direction on the Road to Retirement

Safety &

Security

Wednesday July 11th @ 5:30 pm: North Little Rock Service Center Wednesday August 15th @ 5:30 pm: West Little Rock Service Center Tuesday September 11th @ 5:30 pm: Jacksonville Service Center

Arkansas Federal values and respects its members. To ensure the safety and security of everyone who visits our service centers, we request that members remove hats, hoods and/or sunglasses so that Arkansas Federal team members can positively identify everyone they serve. Exceptions to this request may be approved to accommodate cultural, religious or medical reasons.

new fee

Effective October 1, 2012, there

will be a $25.00 fee when

transferring funds from an

AFCU IRA to an IRA or other

investment account at another

References

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