HOME HEALTH CARE CAHPS SURVEY

(1)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

Name

Price

Methods

Services

Comments

Alexandria Marketing Research Group, Inc. Patrick Sells 212 ½ W. 5th Suite 605 Joplin, MO 64801 Tel: 888‐420‐8884 Total Annual Price = $8,037 Total monthly price = $669.79 psells@alexandriamarketing.com Mail‐only Quarterly feedback will be provided for each participating Home Health Agency ; Graphical presentation of the performance data compiled monthly and Identification of performance drivers for overall satisfaction. Data presentation will be provided in PowerPoint presentation software for easy navigation and demonstration of data analysis. Anderson, Niebuhr & Assoc., Inc. 6 Pine Tree Drive, Suite 200 Arden Hills, MN 55112 Tel: 800‐678‐5577 Mail only $3969/yr Phone only $4200/yr Mixed mode $4560/yr kim@ana‐inc.com Phone, mail & mixed mode Compliance, raw data sent quarterly to WHO 35 years home health care research experience Arbor Associates, Inc Don Cohen P.O. Box 692 Petoskey, MI 49770 Tel: 800‐272‐6795 $19.00 per completed telephone interview doncohen@arbor‐associates.com Telephone using the 32 HH‐ CAHPS required questions plus 6‐8 custom questions specific

(2)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

2

to each participating member, we will deliver survey results and verbatim patient comments every month via ArborOnLine and upload data to CMS every quarter with copies to each participating member. Communications for Research, Inc. Jim Steber 61 Highway 8 East, P.O. Box BF Steelville, MO 65565 Tel: 573‐775‐4550 Programming & setup = $200 Interviewing 300@$13 = $3,900 TOTAL = $4,100 jsteber@cfrinc.net Telephone Telephone survey with families who use Home Health Care services; 300 completed interviews annually; Using the approved HH‐CAPS survey; Data delivery as prescribed by HH CAHPS regulations Deyta, LLC Sarah Balmer, National Director of Home Health 7400 New LaGrange Road, Suite 200 Louisville, KY 40222 Tel: 502‐498‐2501 61‐250‐$1,080 251‐500 = $1,890 501‐1000 ‐ $2,970 sbalmer@deyta.com Phone, mail & web‐ based Trends, areas for improvement

(3)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

DSS Research, Inc. Jennifer Todd 4150 International Plaza, Suite 900 Ft. Worth, TX 76109 Tel: 800‐989‐ 5150 x4148 •Mail only $2,500 $3,400 •Mixed mode $3,840 $4,800 •Telephone only $7,393 $8,450 jennifer.todd@dssresearch.com Mail, mixed or phone We offer two options: VALUE and PLUS+. The VALUE option gives you all the basics including a snapshot report. The PLUS+ option gives you all of this plus the more detailed reporting, analytics and tools Fazzi Associates Gina Mazza 243 King Street, Suite 246 Northampton, MA 01060 Tel: 800‐379‐0361 $2,200 plus administrative costs gmazza@fazzi.com Compliance, regular training sessions to improve patient satisfaction, targeted & on‐ demand reports, individual agency consulting Healthstream Research, Inc. Bobbi J. Rogers 7710 Montpelier Laurel, MD 20723 Tel: 301‐575‐9300 Less than 400 ‐ phone only = $3,000 Mail only $1,750 More than 400 – phone only = $4,500 Mail only = $2,750 bobbi.rogers@healthstream.com Phone‐only or mail‐only Survey Data Collection and data submission to CMS Online Reporting w/ training webinars for data interpretation HSR’s National Comparative Database Proportionate Sampling (No quotas at branch level) Personalized Start Up/ Overview Packets Dedicated Customer Service Manager to handle day‐to‐day Strongly recommend using the phone methodology Only charge by number of completes each year, mail is based on the number of surveys being sent out. Response rates higher than mail and turn around time quicker.

(4)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

4

process Better assurance that the correct person is responding to the survey.

Holleran

Consulting

Jocelyn Martin 3710 Hempland Road, Suite 3 Mountville, PA 17554 Tel: 717‐285‐3394

Price

per

written

"standard"

survey

(total

‐

meaning

it

includes

all

out

of

pockets)

$6.85

Price

per

written

"custom"

survey

(total)

$8.60

Price

per

"standard"

phone

survey

(total)

$15.55

Price

per

"custom"

phone

survey

(total)

$17.00

Our

average

response

rate

in

Home

Health

is

currently

75%

‐

it

should

be

noted

though

that

all

clients

have

used

telephone

interviews.

Within

a

similar

population,

our

written

response

rate

is

40

‐

50%

however,

because

Holleran

will

have

a

little

less

control

over

this

process

(as

it

is

different

than

how

we

usually

handle

or

recommend

our

clients

to

handle

a

project)

I

wouldn't

feel

comfortable

guaranteeing

any

response

rates

at

this

point.

Benchmarking

is

concerned,

we

will

be

providing

benchmarking,

when/where

applicable.

jmartin@holleranconsult.com

the

HHA's

we

currently

work

with

are

typically

operated

by

CCRC's.

Holleran's

process

is

very

customized

and

we

typically

charge

based

upon

the

total

population

as

there

is

a

lot

of

hands

on

work

from

the

Project

Manager.

So

for

me

to

break

it

out,

it's

usually

not

the

easiest

thing

to

do,

because

a

lot

of

factors

work

into

it.

For

example,

we

give

discounts

for

agencies

with

multiple

provider

numbers,

etc.

JL Morgan & Associates Jeff Morgan Annul patient Volume: 1‐350 patients = $1,920/yr 601‐999 patients = $4,500/yr telephone Completed survey success rate should minimally be equal The HH Client will have unlimited

(5)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

PO Box 360481 Birmingham, AL 35236 Tel: 205‐408‐8774 1000+ patients ‐ $5,700/yr JeffLMorgan@aol.com to the HCAHPS success rate. (i.e. 35%) access to all HH data in real time) Louisiana State University in Shreveport Stacey M. Martino One University Place, BH 123 Shreveport, LA 71115 Tel: 318‐795‐4245 Surveying: $14 per completed survey Additional Monthly Administrative Charge: $72.00 per month stacey.martino@lsus.edu Obtaining patient information, collecting survey data, and submitting data to CMS MN Rural Heatlh Cooperative Rodney S. Kolhei 190 East 4th Street North, P.O. Box 155 Cottonwood, MN 56229 Tel: 507‐423‐5300 Annual program access fee = $3,000 for non‐members Mail out/mail back = $5.25 per patient discharge rkolhei@mrhc.net Mail Creation of survey, printing of survey forms, mailing forms and return postage envelopes, scanning of returned surveys, compilation of comparison reports Since MRHC has conducted the MCAHPS surveys, it has had an average return rate of around 48% MSR Group Laura M. Worick 1121 North 102nd Court, Suite 100 Omaha, NE 68114 Tel: 402‐392‐0755 $6000 / year* $8800 / year** prices are for phone method Lworick@themsrgroup.com Phone, mail & mixed *Compliance, **advocacy & service enhancement modes North American Testing Organization Michelle Lukaszewicz 14565 Valley View Ave., Suite Y Santa Fe Springs, Annual response of 300: mail‐only ‐ $5,435, telephone only is $3,950, mixed mode is $5,460 Mail‐only Phone‐only Mixed mode Cross tabulation tables Graphs and Graphics Methodology Comparisons of subgroups

(6)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

6

CA 90670 Tel: 562‐407‐2382 meshell@natorg.com Discussion of Findings Conclusions NRC Picker Ruta Jaudegis 1245 Q Street Lincoln , NE 68508 Tel: 800‐388‐ 4264 $6,500/ year rjaudegis@nrcpicker.com mail OCS Homecare Christine Lang 1818 East Mercer Street Seattle, WA 98112 Tel: 888‐325‐3396 Flat fee – based on unduplicated patient census. Cost starting as low as $1,995. Implementation Fee – NONE Price per survey – NONE hhcahps@ocsys.com Mail method and phone method CMS HH‐CAHPS survey and submission requirements. Online monthly reports, including:



Benchmarks on

publicly‐reported global measures and composite scores



Trended reports

highlighting monthly and quarterly changes in scores



Detailed

information and segment analysis, including payer and disease subsets



Strategic guidance

for areas of lower performance scores. Quality, Patient Safety, Patient Satisfaction, Cost and Utilization Benchmarks Healthcare Analytics

(7)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

Rural Comprehensive Care Network (RCCN) Nikki Gohring 995 East Highway 33, Suite 2 Crete, NE 68333 Tel: 402‐826‐3737 $300 base cost $2.50/per survey mailed out (i.e. 1,000 surveys mailed out would be annual cost of $2,800) ngohring@neb.rr.com Mail‐only Discuss with each facility the guidelines as well as the info. needed to conduct the survey. Patient info is submitted through secure and HIPAA compliant website. track the surveys as they return and three weeks after the initial contact, a second mailing is sent to those patients who have not yet responded. From there we continue to track and enter data as needed. When the data is complete, it is converted to XML format and submitted to CMS.

Rural Comprehensive Care Network (RCCN) Strategic Health Care Programs Barbara B. Rosenblum 121 E. Mason Street, Suite B, Santa Barbara, CA 93101 ‐1852 Tel: 805‐963‐9446 Strategic Healthcare Programs (SHP) is also an approved vendor. If you are a member organization, the set‐up fee is waived ($1,500).  The cost of each survey is $1.95, which includes mailing, postage, retrieval, data entry and reports  “Custom” questions require a $1,000 set‐up fee  SHP has a 33% ‐ 35% return rate (CMS’ predicted return rate is 30%) brosenblum@SHPdata.com Mail /phone *SHP has interfaces with many software companies so they pull patients/addresses automatically *SHP ties surveys to individual clinicians *Agencies are benchmarked against other SHP customers Long‐Term Home Care Experience

(8)

HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

8

Synovate Chris Brown 8700 E. Via de Ventura, Suite 215 Scottsdale, AZ 85258 Tel: 480‐456‐8999 x11 chris.brown@synovate.com Mail Only Phone Only Mail & Phone Yearly Contract Fee $3,500 $3,500 $3,500 Survey Fee (per patient sampled) $3,840 $4,800 Synovate Summary Reports Patient Satisfaction Improvement model Mail, telephone or combination of both firm selected to conduct the original development and pilot testing for the Home Health Care CAHPS Survey The Benjamin Rose Institute Wendy J. Looman, Senior Research Analyst II The Margaret Blenkner Research Institute, 11900 Fairhill Road, Suite 300 Cleveland, OH 44120‐ 1053 Tel: 216‐373‐1661 Mail‐only surveys = $10/client Phone‐only surveys = $15/client wlooman@benrose.org Mail‐only OR phone‐ only These charges include: the cost of importing agency‐ supplied client data; contacting clients according to CAHPS requirements; producing all survey‐ related materials; tracking the status of each client; conducting the surveys; entering survey data; formatting data for transmittal; and submission to CMS. Any agency‐ specific reports, charges for those reports will be negotiated separately.

$500 (Annual Cost for Qurterly Reports) $500 (Annual Cost for Qurterly Reports)

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HOME

HEALTH

CARE

CAHPS

SURVEY

The

organizations

listed

below

have

met

Home

Health

Care

CAHPS

Survey

participation

requirements

and

have

received

approval*

to

administer

the

Home

Health

Care

CAHPS

Survey.

Total Benchmarking Solutions, Inc. Travis Stegeman 2625 Redwing Road, Suite 230 Fort Collins, CO 80526 Tel: 970‐204‐7871 x107 300 patients at $2,600/agency/year travis.stegeman@totalbenchmarksolution.com Electronic web based surveys work with several of the patient satisfaction vendors to integrate survey data with quality, utilization and cost data to provide comprehensive scorecards