Business Comunication

DRIVE

DRIVE SUMMER 2014SUMMER 2014

PROGRAM

PROGRAM MBA/MBADS/MBAFLEX/MBAHCSN3/PGDBAN2MBA/MBADS/MBAFLEX/MBAHCSN3/PGDBAN2 SEMESTER 

SEMESTER  11

SUBJECT CODE & SUBJECT CODE & NAME

NAME

MB0039 – BUSINESS COMMUNICATION MB0039 – BUSINESS COMMUNICATION

Q1. As a speaker you are addressing a group of people. Explain the elements

Q1. As a speaker you are addressing a group of people. Explain the elements  involved in this involved in this commnic!tion"

commnic!tion"  Ans.:

 Ans.: The elee!"# $!%&l%e' $!  The elee!"# $!%&l%e' $! (&)!$(*"$&! *+e,(&)!$(*"$&! *+e,

•

• Sende# o# encode# $ Sende# o# encode# $  Th$# $# "he -e+#&! .h& "+*!#$"# * e##*e F&+ e*-le * *!*e+  Th$# $# "he -e+#&! .h& "+*!#$"# * e##*e F&+ e*-le * *!*e+ 

.+$"$! * le""e+ "& * (&!#)l"*!" *"e+ * ee"$! &+ *

.+$"$! * le""e+ "& * (&!#)l"*!" *"e+ * ee"$! &+ * #*le# *!*e+ *$! * -+e#e!"*"$&! "& "he#*le# *!*e+ *$! * -+e#e!"*"$&! "& "he #*le# "e* He+e "he *!*e+

#*le# "e* He+e "he *!*e+ $# "he #e!'e+$# "he #e!'e+

•

• Receive# o# decode# $ Receive# o# decode# $  The -e+#&! .h& !&"$(e# *!' 'e(&'e# &+ *""*(he# #&e e*!$! "& * The -e+#&! .h& !&"$(e# *!' 'e(&'e# &+ *""*(he# #&e e*!$! "& *

e##*

e##*e De(&'$!e De(&'$!  *5 !&" *l.*5# 6e *5 !&" *l.*5# 6e *(()+*(()+*"e *!' *"e *!' * .+&! e*!$! *5 6e * .+&! e*!$! *5 6e *""*(*""*(he' "& he' "& ** e##*e F&+ e*-le * +$e!'l5 7&e $h" 6e "*e! *# *! &e!(e &+ ee'6*( $%e! "& * e##*e F&+ e*-le * +$e!'l5 7&e $h" 6e "*e! *# *! &e!(e &+ ee'6*( $%e! "& * #)6&+'$!*"e 65 * #)-e+$&+ $h" 6e "*e! $!

#)6&+'$!*"e 65 * #)-e+$&+ $h" 6e "*e! $! "he .+&! #e!#e"he .+&! #e!#e

•

• Mess!%e $ Mess!%e $  Th$# $# *!5 #$!*l "h*" "+$e+# "he +e#-&!#e & * +e(e$%e+ Me##*e# *5 6e Th$# $# *!5 #$!*l "h*" "+$e+# "he +e#-&!#e & * +e(e$%e+ Me##*e# *5 6e

$!"e!"$&!*l 8*# $! "he e*-le & "he #*le# -+e#e!"*"$&! 65 * *!*e+ "& "he #*le# "e* &+  $!"e!"$&!*l 8*# $! "he e*-le & "he #*le# -+e#e!"*"$&! 65 * *!*e+ "& "he #*le# "e* &+  )!$!"e!"$&!*l 8!&!:%e+6*l #$!*l# #)(h *# 5*.!# "h*" (&!%e5 "he e##*e & 6&+e'&

)!$!"e!"$&!*l 8!&!:%e+6*l #$!*l# #)(h *# 5*.!# "h*" (&!%e5 "he e##*e & 6&+e'&

•

• Ch!nnelCh!nnel Th$# +ee+# "& "he e'$) &+ "he  Th$# +ee+# "& "he e'$) &+ "he e"h&' )#e' "& 'el$%e+ "he e##*e A# * 6)#$!e##e"h&' )#e' "& 'el$%e+ "he e##*e A# * 6)#$!e##

ee()"$%e 5&) .$ll &"e! h*%e * (h&$(e & (h*!!el# F&+ e*-le 5&) (&)l' (&)!$(*"e ee()"$%e 5&) .$ll &"e! h*%e * (h&$(e & (h*!!el# F&+ e*-le 5&) (&)l' (&)!$(*"e .$"h * ()#"&e+ "h+&)h * le""e+ e*$l &+ "ele-h&!e

.$"h * ()#"&e+ "h+&)h * le""e+ e*$l &+ "ele-h&!e

•

• 'eed(!c) $ 'eed(!c) $  M&#" (&)!$(*"$&! $# ".&:.*5 Re(e$%e+# e!e+*ll5 +e#-&!' "& e##*e# F&+  M&#" (&)!$(*"$&! $# ".&:.*5 Re(e$%e+# e!e+*ll5 +e#-&!' "& e##*e# F&+ 

e*-le #")'e!"# *5 *# ;)e#"$&! ')+$! * le(")+e #e##$&! *!' *! e-l&5e+ *5 "ell *! e*-le #")'e!"# *5 *# ;)e#"$&! ')+$! * le(")+e #e##$&! *!' *! e-l&5e+ *5 "ell *! e-l&5ee "h*" he h*# "& "h$! *6&)" h$# -+&-&#*l Th$# +e#-&!#e "& * #e!'e+<# e##*e $# e-l&5ee "h*" he h*# "& "h$! *6&)" h$# -+&-&#*l Th$# +e#-&!#e "& * #e!'e+<# e##*e $# (*lle' ee'6*( Th$# $!' & ee'6*( $# &+*l S&e"$e# ee'6*( (*! *l#& 6e $%e! $! * (*lle' ee'6*( Th$# $!' & ee'6*( $# &+*l S&e"$e# ee'6*( (*! *l#& 6e $%e! $! * .+$""e! &+ F&+ e*-le * *!*e+ (*! #e!' * .+$""e! +e#-&!#e "& * ()#"&e+<# le""e+ &  .+$""e! &+ F&+ e*-le * *!*e+ (*! #e!' * .+$""e! +e#-&!#e "& * ()#"&e+<# le""e+ &  (&-l*$!" A" &"he+ "$e# ee'6*( (&)l' 6e !&!:%e+6*l *# $! #$le# *!' !&'# & *--l$(*"$&! (&-l*$!" A" &"he+ "$e# ee'6*( (&)l' 6e !&!:%e+6*l *# $! #$le# *!' !&'# & *--l$(*"$&! ')+$! * "*l &+ -+e#e!"*"$&!

')+$! * "*l &+ -+e#e!"*"$&!

•

• CoContnte*e*t t $$ Th$# +ee+# "& "he #e""$! $! .h$(h "he (&)!$(*"$&! "*e# -l*(e *!' (&)l'Th$# +ee+# "& "he #e""$! $! .h$(h "he (&)!$(*"$&! "*e# -l*(e *!' (&)l'

#&e"$e# 'e"e+$!e "he #)((e## &+ *$l)+e & "he (&)!$(*"$&! C&!"e" (*! 6e (l*##$$e' #&e"$e# 'e"e+$!e "he #)((e## &+ *$l)+e & "he (&)!$(*"$&! C&!"e" (*! 6e (l*##$$e' *# &ll&.#,

*# &ll&.#, 

  Physical  Physical context context –– Th$# +ee+# "& "he -h5#$(*l #)++&)!'$!# F&+ e*-le * .&+ &+ Th$# +ee+# "& "he -h5#$(*l #)++&)!'$!# F&+ e*-le * .&+ &+  #&($*l e!%$+&!e!" $! .h$(h "he (&)!$(*"$&! "*e# -l*(e A#$! 5&)+ 6&## &+ * #&($*l e!%$+&!e!" $! .h$(h "he (&)!$(*"$&! "*e# -l*(e A#$! 5&)+ 6&## &+ *  -+&&"$&!

 -+&&"$&! $h" $h" 6e 6e +e(e$%e' +e(e$%e' '$e+e!"l5'$e+e!"l5  'e-e!'$! 'e-e!'$! &! &! .he"he+ .he"he+ "he "he (&)!$(*"$&!(&)!$(*"$&! "*e# -l*(e $! 5&)+ &$(e 5&)+ 6&##< &$(e *" * (&-*!5 -*+"5 &+ &%e+ l)!(h *" * "*e# -l*(e $! 5&)+ &$(e 5&)+ 6&##< &$(e *" * (&-*!5 -*+"5 &+ &%e+ l)!(h *" * +e#"*)+*!"

+e#"*)+*!" 

  Social  Social context context – –  Th$# +ee+# "& "he +el*"$&!#h$- 6e".ee! "he #e!'e+ *!' "he +e(e$%e+ Th$# +ee+# "& "he +el*"$&!#h$- 6e".ee! "he #e!'e+ *!' "he +e(e$%e+ T*$! "he #*e e*-le *#$! &+ * -+&&"$&! $# l$el5 "& 6e +e(e$%e' '$e+e!"l5 T*$! "he #*e e*-le *#$! &+ * -+&&"$&! $# l$el5 "& 6e +e(e$%e' '$e+e!"l5

'e-e!'$! &! h&. .ell 5&) e" *l&! .$"h 5&)+ 6&## *!' .he"he+ 5&) *+e -e+#&!*l +$e!'# &+ !&"

 Chronological context – Th$# +ee+# "& "$e +el*"e' *("&+# "h*" (&)l' $!l)e!(e "he (&)!$(*"$&! F&+ e*-le $# 5&)+ +e;)e#" *'e $+#" "h$! $! "he &+!$! &+ *" "he * e!' & "he '*5=

 Cultural context –  Th$# +ee+# "& "he #$$l*+$"5 & 6*(+&)!'# 6e".ee! "he #e!'e+ *!' "he +e(e$%e+ #)(h *# *e l*!)*e !*"$&!*l$"5 +el$$&! *!' e!'e+ The#e *("&+# (&)l' $!l)e!(e "he (&)!$(*"$&! *%&+*6l5 &+ )!*%&+*6l5

Q. !hat is the importance of "inesics and Proxemics in communication# Explain $ith example.

 Ans.:  +inesics – >$!e#$(# $# "he &#" &"e! #")'$e' *!' $-&+"*!" *+e* & !&!:%e+6*l (&)!$(*"$&! *!' +ee+# "& 6&'5 &%ee!"# & *!5 $!' D$e+e!" 6&'5 &%ee!"# (*! e-+e## $!!e+ #"*"e# & e&"$&! The '$e+e!" 6&'5 &%ee!"# *+e,

• %acial expressions : F*($*l e-+e##$&! (*! (&!%e5 eel$!# & #)+-+$#e h*--$!e## *!e+ *!'

#*'!e## I 5&) ee" * l&! l&#" +$e!' *!' #*5 ? I * %e+5 h*--5 "& ee" 5&) **$!@ 6)" .$"h * #*' *($*l e-+e##$&! I" (&!%e5# "he e*(" &--&#$"e e*!$!

•  Eye mo&ements : The e5e &%ee!"# #)(h *# .$'e &-e! -)-$l# e-+e## eel$!# & #)+-+$#e

e($"ee!" &+ e%e! e*+ The $-&+"*!(e & (&!"*(" .$"h &!e<# *)'$e!(e .*# -&$!"e' &)" e*+l$e+ D$+e(" e5e (&!"*(" $# *! $!'$(*"$&! & $!"e!#$"5 *!' $!"e+e#" .h$le l*( & $" (*! (&!%e5 eel$!# & !e+%&)#!e## *!' )$l"

• 'estures – The e#")+e# #)(h *# &%ee!" & "he h*!'# .h$le $%$! * le(")+e &+ 

 -+e#e!"*"$&! $!'$(*"e# * h$h le%el & $!%&l%ee!" $! .h*" 5&) *+e #*5$!

•  (ead mo&ements – The he*' &%ee!"# l$e !&''$! "he he*' (*! (&!%e5 $!"e+e#"

*--+e($*"$&! *+eee!" &+ )!'e+#"*!'$!

•  Posture – P&#")+e +ee+# "& (*++$*e &+ *""$")'e O)+ -&#")+e (*! $!'$(*"e &)+ eel$!# I!

&+*l #e""$! #)(h *# 7&6 $!"e+%$e.# &+ (l*##+&& #e""$!# $" $# e##e!"$*l "h*" 5&) *$!"*$! *! e+e(" -&#")+e "& (&!%e5 "h*" 5&) *+e *""e!"$%e #$!(e #l&)(h$! &+ * +el*e' -&#")+e (&!%e5# * (*#)*l *""$")'e

•  Physical appearance – O)+ &)".*+' *--e*+*!(e $!(l)'$! "he .*5 .e '+e## *!' "he

 7e.elle+5 *!' *e:)- "h*" .e .e*+ (*! (&!%e5 *! $-+e##$&! & &+*l$"5 &+ $!&+*l$"5 G&$! "& * 7&6 $!"e+%$e. '+e##e' $! 6l)e 7e*!# &+ !&" #"$($! "& * #"$-)l*"e' '+e## (&'e *" "he .&+-l*(e (*! (&!%e5 "h*" 5&) *+e * +e6el !&!:(&!&+$#" &+ * %e+5 (*#)*l -e+#&!

P#o*emics : P+&e$(# $# 'e+$%e' +& "he .&+' -+&$$"5< &+ (l&#e!e## *!' $# "he (&)!$(*"$&! "e+ &+ -e+#&!*l #-*(e *!' '$#"*!(e The #-*(e *!' '$#"*!(e .h$(h .e (h&&#e "& ee- +& -e&-le $# *l#& -*+" & !&!:%e+6*l (&)!$(*"$&! E*(h & )# h*# &)+ &.! $!!e+ *!' &)"e+  ($+(le# .h$(h '$e+ &+ '$e+e!" -e&-le The '$e+e!" "5-e# & #-*(e# *+e *# &ll&.#,

•  )ntimate space – O)+ $!!e+ &#" ($+(le $# *! $!"$*"e #-*(e< $!"& .h$(h .e e!e+*ll5 *'$"

&!l5 #ele(" -e&-le #)(h *# *$l5 *!' (l&#e +$e!'#

•  Personal space  – A -e+#&!*l #-*(e< $h" $!(l)'e &"he+ +$e!'# *!' (&lle*)e# &+ (&:

.&+e+# The $!"$*"e *!' -e+#&!*l #-*(e# $!%&l%e (&)!$(*"$&! & *! $!&+*l !*")+e

•  Social and pu*lic space  – The #&($*l *!' -)6l$( #-*(e< $!(l)'e# &$($*l &+ .&+-l*(e

+el*"$&!#h$-# .he+e "he (&)!$(*"$&! $# & * &+e &+*l !*")+e

I! * 6)#$!e## (&!"e" $" $# &+e +ele%*!" "& )!'e+#"*!' "he (&!(e-" & "he &ll&.$! #-*(e#,

•  %ixed space – F$e' #-*(e e*!# "h*" "he -h5#$(*l e*")+e# & "he .&+ e!%$+&!e!" #)(h *#

)+!$")+e +&& #$e *!' #e*"$! *++*!ee!" *+e -e+*!e!" Th$# (&!%e5# *! $-+e##$&! &  &+*l$"5

•  Semi : fixed space – Se$:$e' #-*(e e*!# "h*" (e+"*$! elee!"# & "he e!%$+&!e!" (*! 6e

(h*!e' F&+ e*-le (h*!$! "he #e*"$! *++*!ee!" (&!%e5# *! $-+e##$&! &  $!&+*l$"5

Q+. (o$ does internal *usiness communication affect the organi,ation# -iscuss the role of each stakeholder in this.

 Ans.: I!"e+!*l 6)#$!e## (&)!$(*"$&! $# "he e(h*!e & $!&+*"$&! .$"h$! * (&-*!5 I" $# l$e  6+e*"h$! $" !e%e+ #"&-# *!' $# * (&!#"*!" -+&(e## M*!*e+# h*%e "& #"*5 $! (&!"$!)&)# "&)(h .$"h "he$+ $!"e+!*l #"*eh&l'e+ l$e "he$+ #)-e+$&+# -ee+# #)6&+'$!*"e# #h*+eh&l'e+# e-l&5ee# *!' )!$&!# I!"e+!*l 6)#$!e## (&)!$(*"$&! $!%&l%e# $!"e+*("$&! .$"h "he &ll&.$! #"*eh&l'e+,

• S)-e+$&+# • Pee+# • S)6&+'$!*"e# • E-l&5ee#/U!$&!# • Sh*+eh&l'e+# S,e#io#s

E%e+5 &+*!$*"$&! h*# * &+*l +e-&+"$! #5#"e S)-e+$&+# *+e "he h$he+ )-# $! "he &+*!$*"$&! "& .h& 5&) +e-&+" The +e;)e!(5 & $!"e+*("$&! .$"h "he .$ll %*+5 'e-e!'$! &! 5&)+ -&#$"$&! *!' +e#-&!#$6$l$"$e# *# .ell *# "he$+ !ee' &+ $!&+*"$&! A# * #*le#-e+#&! 5&) *5 h*%e "& #)6$" *# "he$+ !ee' &+ $!&+*"$&! A# * *+e"$! *!*e+ 5&) *5 6e +e;)$+e' "& *e -e+$&'$(  -+e#e!"*"$&!# &! *+e"$! #"+*"e5 &+ !e. -+&')(" l*)!(he# "& "he $(e P+e#$'e!" M*+e"$! C&)!$(*"$&! .$"h #)-e+$&+# (&)l' 6e "h+&)h .+$""e! (h*!!el# #)(h *# +e-&+"# &+ "h+&)h &+*l *(e "& *(e (h*!!el# #)(h *# -+e#e!"*"$&!# *!' &!e "& &!e ee"$!#

Pee#s

Pee+# *+e 5&)+ (&:.&+e+# &+ -e&-le *" "he #*e le%el .$"h$! *! &+*!$*"$&! F&+ e*-le * *+e"$! *!*e+ *!' *! HR *!*e+ *+e -ee+# #$!(e "he5 .&+ *" "he #*e le%el .$"h$! '$e+e!"

'e-*+"e!"# C&)!$(*"$&! 6e".ee! -ee+# $# e##e!"$*l &+ )!("$&! (&&+'$!*"$&! A! A'%e+"$#$! M*!*e+ &+ e*-le .$ll !ee' "& (&)!$(*"e .$"h "he F$!*!(e M*!*e+ +e*+'$! *--+&%*l &  "he *'%e+"$#$! 6)'e" &+ * !e. -+&')(" l*)!(h I!&+*"$&! #h*+$! $# *!&"he+ +e*#&! &+  (&)!$(*"$&! 6e".ee! -ee+# The &#" *--+&-+$*"e (h*!!el# & (&)!$(*"$&! 6e".ee! -ee+# *+e "he &+*l *(e:"&:*(e (h*!!el #$!(e $" hel-# "& 6)$l' &&' +*--&+" *!' $-+&%e .&+ +el*"$&!#h$- S(o#din!tes

S)6&+'$!*"e# *+e -e&-le $! "he &+*!$*"$&! .h& .&+ 6el&. 5&) &+ +e-&+" '$+e("l5 "& 5&) F&+  e*-le *# "he M*+e"$! M*!*e+ 5&) *5 h*%e A##$#"*!" M*!*e+ +e-&+"$! "& 5&) .h& $! ")+! *5 h*%e M*+e"$! Ee()"$%e# +e-&+"$! "& "he The &#" (&&! +e*#&! &+ (&)!$(*"$&! .$"h #)6&+'$!*"e# $# "& (&!%e5 &+*!$*"$&!*l -+&(e')+e -&l$($e# "*+e"# *!' &*l# O"he+ +e*#&!# $!(l)'e -e+&+*!(e *--+*$#*l *!' ee'6*( +e.*+' *!' +e(&!$"$&! *#-e("# *!' '$#($-l$!*+5 $##)e# A--+&-+$*"e (h*!!el# & (&)!$(*"$&! .$"h #)6&+'$!*"e# *5 6e 6&"h &+*l *!' .+$""e! 'e-e!'$! &! "he #$")*"$&! C&)!$(*"$! *6&)" &+*!$*"$&!*l -+&(e')+e# $# 6e#" '&!e "h+&)h .+$""e! (&)!$(*"$&!

Em,lo-ees.Unions

E-l&5ee#/)!$&!# (*! 6e ;)$"e -&.e+)l The+e&+e (&)!$(*"$&! .$"h "he $# e##e!"$*l The +e*#&!# &+ (&)!$(*"$&! $!(l)'e .el*+e *#-e("# '$#($-l$!*+5 *#-e("# *!' "e+# & e-l&5e!" All "he#e #h&)l' 6e (le*+l5 #-el" &)" *!' e-" &! +e(&+' He!(e .+$""e! (h*!!el# #)(h *# .+$""e! (&!"+*("# *+e "he &#" *--+&-+$*"e (h*!!el#

Sh!#eholde#s

Sh*+eh&l'e+# *+e %e+5 $-&+"*!" $!"e+!*l #"*eh&l'e+ #$!(e "he5 *+e "he &.!e+# & "he (&-*!5 The+e&+e $" $# e##e!"$*l "& 6e (&-le"el5 "+*!#-*+e!" .$"h #h*+eh&l'e+ *!' "& ee- "he $!&+e' & *ll 'e%el&-e!"# $! "he (&-*!5 I" $# e##e!"$*l "& (&)!$(*"e .$"h #h*+eh&l'e+ "& ee-$! "he $!&+e' *6&)" "he &ll&.$!,

• C&-*!5<# -+&+e## &! '$e+e!" +&!"# • De%el&-e!" -+&+*e#

•  Ne. -+&7e("# )!'e+"*e! 65 "he (&-*!5 •  Ne. (*-$"*l $##)e#

• A!5 *7&+ -+&6le# *(e' 65 "he (&-*!5

• The #"e-# 6e$! "*e! "& "*(le# "he *7&+ -+&6le#

Th$# $# -*+" & -)6l$( +el*"$&!# "h+&)h .h$(h "he (&-*!5 -+&7e("# * -&#$"$%e $*e & $"#el $! "he e5e# & #h*+eh&l'e+#

Q. )magine a ne$ product from food industry. !rite a persuasi&e letter to customers/  persuading them to *uy your company0s product.

 Ans.: The !e. -+&')(" & * &&' $!')#"+5 $# F*!"*#5 P$* –  M*+(h 01 2014

L)(5 P$* Ce!"e+ S" &h!<# (+&##$! A+*

 NE UMM AND CHEES FANTAS PIA

D& 5&) l&%e "& e*" -$*= H*%e .e &" !e.# &" 5&) A" L)(5 P$* Ce!"e+ .e &" .h*" 5&) .*!" *" +e*#&!*6le -+$(e# 5&) .$ll l&%e e #ell &!l5 "he 6e#" ;)*l$"5 -$* *" "he &#"

*&+'*6le -+$(e#

L)(5 P$* Ce!"e+ 6+$!# &+ 5&) * !e. 5)5 *!' e"+* (hee#5 -$* !*e' F*!"*#5<  N&. 5&) *+e &$! "& 6e e*"$! 6+e*':6*e+J# -$e * l&%$!l5 +*$#e' (+)#" "h*" +e*$!# (+$#- *ll

"he .*5 "& "he (e!"e+ )ll:l*%&+e' e%e! .$"h&)" "he "&--$!# .$"h * cornice _{K "h*"J# *!(5:}

"*l &+ * -$*J# +*$#e' +$ K .h&#e .he*"5 #&l$' -+e#e!(e *5 +e$!' 5&) & * 'e(e!" "*#"e &) *5 *l#& (*ll "&ll:+ee, 1:00:00 "& &+'e+ &+ h&e 'el$%e+5 I" $# .$ll 6e !& (h*+e# &+  'el$%e+5

A# * #-e($*l &e+ "& 5&) .e .$ll $%e 5&) 6)5 2  e" 1 +ee &e+< "$ll "h$# S)!'*5 *" &)+ Ce!"e+ e -+&%$'e e(elle!" #e+%$(e# e *+e he+e "& #e+%e 5&)

ee#h*! S*ee' – MANAGER

Q. 2ou are going to face a 3o* inter&ie$ for the post of 4anager5operations. !hich aspects you $ill keep in mind $hile facing the inter&ie$#

 Ans.: A#-e("# "& 6e e-" $! $!' ')+$! 7&6 $!"e+%$e.,

• 6pening formalities5  S$!(e $" $# $-&+"*!" "& (+e*"e * &&' $+#" $-+e##$&! "he .*5 5&)

+e*" *!' $!"+&')(e 5&)+#el $# $-&+"*!" U#$! "he !*e & "he $!"e+%$e.e+ (&++e("l5 $%$! * $+ h*!'#h*e .*$"$! "$ll 5&) *+e *#e' "& 6e #e*"e' *!' #$""$! .$"h *! e+e(" -&#")+e *+e (&&! (&)+"e#$e# "h*" #h&)l' 6e &6#e+%e' "& -+&7e(" * &&' $*e

•  7on5&er*al communication5 I" .*# e-h*#$e' "h*" $! *(e "& *(e (&)!$(*"$&! !&!

%e+6*l ()e# (*! e!h*!(e (&)!$(*"$&! *!' (&!%e5 * -&#$"$%e e##*e A-*+" +& * $+ h*!'#h*e *!' e+e(" -&#")+e 5&)+ !&!:%e+6*l 6eh*%$&+ #h&)l' $!'$(*"e "h*" 5&) *+e (&!$'e!"  *""e!"$%e "& .h*" "he $!"e+%$e.e+ $# #*5$! D$+e(" e5e (&!"*(" *($*l e#")+e# *!' !&''$! "& #h&. "h*" 5&) *+e l$#"e!$! *+e *ll $-&+"*!" *#-e("# & !&!:%e+6*l (&)!$(*"$&! "h*" #h&)l' 6e &6#e+%e' ')+$! "he $!"e+%$e.

• 'roup inter&ie$5 A +&)- $!"e+%$e. $# &!e .he+e * -*!el & $!"e+%$e.e+# $!"e+%$e.# * #$!le

*--l$(*!" The +&)- *5 (&-+$#e -e&-le +& '$e+e!" )!("$&!*l *+e*# $! "he &+*!$*"$&! #)(h *# HR M*+e"$! *!' F$!*!(e he! *#e' * ;)e#"$&! 65 &!e & "he +&)- e6e+# $" $# (&&! (&)+"e#5 "& *e e5e (&!"*(" .$"h *!' *''+e## 5&)+ +e#-&!#e# "& *ll "he $!"e+%$e.e+#

• 8$o5$ay inter&ie$5 Al"h&)h "he *--l$(*!"<# "*# $# -+$*+$l5 "& l$#"e! *!' "he $!"e+%$e.e+<#

 7&6 $# -+$*+$l5 "& *# ;)e#"$&! $" $# $! "he h*!'# & "he *--l$(*!" "& *e "he (&)!$(*"$&! * ".& .*5 -+&(e## A-*+" +& *!#.e+$! ;)e#"$! "he $!"e+%$e.ee #h&)l' #h&. $!"e+e#" $! "he 7&6 *!' "he (&-*!5 65 *#$! +ele%*!" ;)e#"$&! .he+e%e+ -&##$6le

•  (onesty and humility5 I" $# $-&+"*!" "& 6e h&!e#" *!' "& *%&$' $%$! %*)e *!#.e+# &+ 

 6e*"$! *+&)!' "he 6)#h $ 5&) '& !&" !&. "he *!#.e+ "& * -*+"$()l*+ ;)e#"$&! E-l&5e+# *--+e($*"e h&!e#"5 +*"he+ "h*! &%e+:#*+" *!#.e+# H)$l$"5 $# e;)*ll5 $-&+"*!" F&+  e*-le .he! *#e' *6&)" 5&)+ .e*!e## '& !&" #"*"e "h*" 5&) h*%e !& .e*!e## A!&"he+   -&$!" "& +ee6e+ $# "& *%&$' e*e+*"$&!

•  Positi&e ans$ers5 D& !&" #-e* $ll & 5&)+ -+e%$&)# e-l&5e+# I *#e' *6&)" 5&)+ -+e%$&)#

e-e+$e!(e# 5&) *5 $%e h&!e#" ee'6*( 6)" 5&) #h&)l' '& #& "*(")ll5 &)+ *!#.e+# #h&)l' *l.*5# e!' &! * -&#$"$%e !&"e

•  Salary discussion5 A!5 '$#()##$&! &! #*l*+5 #h&)l' 6e $!$"$*"e' 65 "he $!"e+%$e.e+ *!' !&" 65

"he $!"e+%$e.ee e#-e($*ll5 ')+$! "he $!$"$*l $!"e+%$e. he! *#e' *6&)" 5&)+ #*l*+5 e-e("*"$&!# 5&) #h&)l' $!'$(*"e * +*!e +*"he+ "h*! * #-e($$( $)+e The+e&+e 5&) #h&)l' h*%e &)!' &)" "he e!e+*l #*l*+5 +*!e &+ (*!'$'*"e .$"h 5&)+ ;)*l$$(*"$&!# *!' e-e+$e!(e  6e&+e "he $!"e+%$e. O!l5 "he! (*! 5&) $%e * +e*#&!*6le +e#-&!#e "& "he ;)e#"$&!

• Closing the inter&ie$5 H&. 5&) (l&#e "he $!"e+%$e. $# *# $-&+"*!" *# h&. 5&) &-e! $"

 N&+*ll5 "he $!"e+%$e.e+ $%e# * #$!*l .he! "he $!"e+%$e. $# &%e+ e$"he+ "h+&)h 6&'5 l*!)*e &+ 65 *$! * (&e!" &! "he !e" #"e- &+ *("$&! A" "h$# -&$!" 5&) )#" "h*!  "he $!"e+%$e.e+ $%e *!&"he+ $+ h*!'#h*e *!' #*5 "h*" 5&) l&& &+.*+' "& he*+$! +& "he (&-*!5 #&&!

Q9. !rite short notes on:

a SQ+; techni<ue of reading  * Circulars

 Ans.a: S/0R Techni1e o2 Re!din%3 S3R "e(h!$;)e & +e*'$! .*# 'e%el&-e' 65 R&6$!#&! $! h$# 6&& Ee("$%e #")'5 8190 S3R #"*!'# &+ "he $!$"$*l le""e+# & "he $%e #"e-# Sh&.! $! "he "*6le,

Ste, E*,!nsion A((#evi!tio n S"e-# 1 S)+%e5 S S"e-# 2 )e#"$&!  S"e-# 3 Re*' R   S"e-# 4 Re(*ll R   S"e-# Q Re%$e. R  

4" S#ve-3 S)+%e5 +ee+# "& * ;)$( l*!(e "h+&)h "he "$"le -*e *!' (h*-"e+ he*'$!# & * "e" B5 #)+%e5$! 5&) .$ll 6e *6le "& *)e "he *$! $'e*# & "he "e" Be#$'e# "he *)"h&+J# !*e '*"e  -l*(e & -)6l$(*"$&! *!' "$"le -*e (*! $%e 5&) *! $'e* & "he e!e+*l #)67e(" *+e*

5" /estion3 The #e(&!' #"e- $! "he S3R "e(h!$;)e & +e*'$! $# ;)e#"$&!< A #)+%e5 & "he "e" .$ll #)+el5 +*$#e * e. ;)e#"$&!# +e*+'$! "he "e" S&e & "he ;)e#"$&! (&)l' 6e,

 IS "he 6&& )#e)l &+ +ele%*!" "& 5 #")'5=

 D&e# $" -+&%$'e #&e )$'el$!e#/$!&+*"$&! &! "he #)67e(" *" h*!'=

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