Training Services Catalogue

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Training Services Catalogue

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Table of Contents

Amadeus Training Services ... 3

Training Venues ... 4

Amadeus Gatwick Training Centre ... 4

Amadeus Chester Training Centre ... 4

Edinburgh Training and Conference Centre ... 4

Training Styles ... 5

Amadeus e-Learning ... 5

Instructor-led virtual training ... 5

Recorded demonstrations ... 5

Traditional classroom training ... 5

Customised programs ... 5 Training Consultancy ... 6 Training Portfolio ... 7 Basic ... 7 Intermediate ... 9 Advanced ... 9

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Amadeus Training Services

Amadeus is the world’s number one travel technology company. We are proud of what we have achieved in our 25-year history and we believe our customers are the main

beneficiaries of our unrivalled IT investment. In addition to our conviction that technology is a business enabler, we are committed to nurturing genuine customer partnership. Perhaps that’s why our customer retention rate is the best in the business.

Amadeus UK is one of 73 local Amadeus offices worldwide serving the needs of travel professionals in 195 countries.

The UK Training Department boasts an experienced team of trainers, expert in assisting our customers to achieve the full potential of the Amadeus system. Between them, our trainers have accumulated some 180+ years of experience working in the travel industry and around 60 years of experience using Amadeus. We strive for excellence in everything we deliver. That’s why we conduct post course satisfaction surveys and regular quality assessments of our training team.

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Training Venues

In order to reach as many customers as possible, we offer training at 3 venues across the UK. We are able to offer the full range of courses at each venue reducing travel costs and time away from the office.

Amadeus Gatwick Training Centre

2 fully equipped 12 delegate training rooms Within walking distance of local amenities Good public transport links

Wide selection of local hotels

Amadeus Chester Training Centre

1 fully equipped 8 delegate training room Within walking distance of local amenities Good public transport links

Wide selection of local hotels

Edinburgh Training and Conference Centre

Flexible training facilities based on demand Within walking distance of local amenities Good public transport links

Wide selection of local hotels Breakfast and lunch included

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Training Styles

With the speed of change in the industry and customer demand, a greater knowledge of GDS functionality and tools is needed to provide a higher level of customer service for your clients − and keep them coming back for more.

To help our customers provide continuous agent training and development, Amadeus’ versatile training portfolio offers a wide range of options, enabling our customers to develop and retain talented staff by building skills and experience.

Amadeus e-Learning

These self-paced tutorials offer our customers the flexibility of learning at a time and place convenient to them.

Instructor-led virtual training

These online bite-size sessions are designed to enhance customer knowledge from the comfort of their own desks.

Recorded demonstrations

These online videos provide our customers with an overview of selected Amadeus products.

Traditional classroom training

Providing the highest level of functional knowledge, classroom training offers customers the ability to interact face-to-face with our expert trainers.

Customised programs

We understand that customers will have specific training requirements from time to time. Amadeus is able to offer customised training programmes delivered at any of our training centres or customer premises.

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Training Consultancy

To ensure the highest level of productivity and customer service, it is important ensure your team has the right level of knowledge to achieve the best results.

It is therefore important to regularly conduct knowledge audits to identify possible gaps and specific training requirements.

Following the outline process below, our Amadeus training consultants can provide a completely customised training solution.

Initial face to face meeting

With managers and team leaders to identify required knowledge levels

Existing knowledge testing

To assess the existing knowledge levels of team members

Analysis of results and creation of training path

Identify knowledge gaps and training requirements

Presentation of solution

Provide recommended training schedule

Implementation

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Training Portfolio

Basic

Course Training Style Description

Passport into Travel Classroom Introduction to the travel industry and the GDS world

Amadeus Introduction to Reservations in Cryptic Mode

Classroom Basic Amadeus reservations functionality with no previous GDS experience

Amadeus Introduction to Reservations in Graphical mode

Classroom Basic Amadeus reservations functionality with no previous GDS experience

Amadeus Conversion for Reservations in Cryptic Mode (Leisure Travel)

Classroom Basic Amadeus reservations functionality with previous GDS experience

Amadeus Conversion for Reservation in Cryptic mode Using Profiles (Business Travel)

Classroom Basic Amadeus reservations functionality with previous GDS experience

Amadeus Ticketless Access Virtual/e-Learning

How to use the Ticketless Access functionality

Amadeus Offers

Virtual/e-Learning

How to propose and manage Offers

Reservations Essentials for Travel Agents (Cryptic)

e-Learning Basic Amadeus reservations functionality with no previous GDS experience

Reservations Essentials for Travel Agents (Graphic)

e-Learning Basic Amadeus reservations functionality with no previous GDS experience

Amadeus Introduction to Car and Hotel reservations in Graphical Mode

Classroom Basic Car and Hotel functionality with Amadeus reservations experience

Amadeus Car and Hotel Reservations in Cryptic and Graphical Modes

Classroom Basic Car and Hotel functionality with Amadeus reservations experience

Amadeus Cruise Virtual Cruise reservations functionality with no previous Amadeus experience

Amadeus Cars Plus Virtual Graphical car functionality with Amadeus reservations experience

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Amadeus Hotels Plus Virtual Graphical hotel functionality with Amadeus reservations experience

Amadeus Introduction to Ticketing in Graphical Mode

Classroom Basic ticketing functionality with no previous GDS experience

Amadeus Ticketing Essentials

Classroom Basic ticketing functionality with previous GDS experience

Amadeus Ticketing First Issue in Cryptic Mode

Virtual Basic ticketing functionality with previous GDS experience

Amadeus Ticketing Exchange, Void and

Revalidation in Cryptic mode

Virtual Basic ticketing functionality with previous GDS experience

Amadeus Air Ticket Refunds in Cryptic Mode

Virtual Basic ticketing functionality with previous GDS experience

Amadeus Electronic Miscellaneous Document (EMD) - Basic level

e-Learning Basic ticketing functionality with previous GDS experience

Amadeus Ticketing Essentials (Cryptic)

e-Learning Basic ticketing functionality with or without previous GDS experience

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Intermediate

Course Training Style Description

Amadeus Group Booking Creation in Cryptic Mode

Virtual Group reservations functionality for existing Amadeus users

Amadeus Customer Profile Creation and Maintenance in Cryptic

Virtual Profile functionality for existing Amadeus users

Amadeus Eurostar Reservations in Cryptic mode

Virtual Eurostar functionality for existing Amadeus users

Amadeus electronic miscellaneous document (EMD) - Intermediate level

e-Learning EMD functionality for existing Amadeus users

Amadeus for Supervisors in Cryptic Mode

Classroom Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders

Amadeus PNR Management for Supervisors

Virtual Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders

Amadeus Smart Key creation and Maintenance for

Supervisors

Virtual Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders

Amadeus User Management (LSA) and Queue

Maintenance for Supervisors

Virtual Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders

Amadeus Master Pricer Expert (Command Page)

e-Learning Functionality for existing Amadeus users Focus on Fares Classroom Functionality for existing Amadeus users Amadeus Ticketing

Exchange in Cryptic mode (Intermediate)

Virtual More complex functionality for existing Amadeus users

Advanced

Course Training Style Description

Amadeus Ticketing for Advanced Amadeus Users

Classroom Advanced functionality for existing Amadeus users

Amadeus FareXpert Mark Up and Distribution (Cat35)

Classroom Advanced functionality to manage Cat35 fares for existing Amadeus users

Amadeus Ticket Changer in Cryptic Mode

Virtual/e-Learning

Advanced functionality for existing Amadeus users

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Expert and Specialised

Course Training Style Description

FareXpert Negotiated Fares Classroom Manage airline contracts using this

specialised tool for existing Amadeus users Quality Control

Administration

Classroom Rules set up and management using this specialised tool for existing Amadeus users Focus on Agency Debit

Memos

Classroom Learning how to reduce the instances of ADMs for existing Amadeus users Amadeus e-Travel

Management

Classroom Functionality and administration of the specialised tool for TMC or Corporation staff

For all terms and conditions, course information and bookings; go to the Amadeus e-Learning website.

If you have a user name and password for e-Learning, log in using this URL: http://www.alc.amadeus.com/ilearn/en/learner/jsp/login.jsp?site=NMC+UK

If you wish to register on e-Learning use this URL:

http://www.alc.amadeus.com/ilearn/en/learner/jsp/NMCSelfReg.jsp?siteid=64478&site=NMC +UK

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