NotifyLink Enterprise Edition GroupWise Version White Paper

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NotifyLink Enterprise Edition

GroupWise Version

White Paper

We Link your Wireless Choices Together!

Notify Technology Corporation

1054 S. DeAnza Blvd, Suite 105

San Jose, CA 95129

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Copyright

Copyright  2002 Notify Technology Corporation all rights reserved. Neither this publication nor any part of it may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without permission from Notify Technology Corporation.

October 2002. Printed in the United States of America

Notify Technology Corporation 1054 S. DeAnza Blvd. Suite 105 San Jose, CA 95129

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1.0 Introduction

Today, corporations require a way to connect to their increasingly mobile workforce: outside sales representatives, telecommuters, traveling executives, evening -at-home workers. This need creates a challenge of linking the mobile professionals to their corporate email that resides on the corporate server, or on the users desktop computer. As companies face the challenges of providing mobile access and management of corporate email, calendar, contacts, and tasks, Notify Technology has designed the NotifyLink Enterprise Edition GroupWise Version solution with the Corporate User and the IT Professional in mind. This solution is easy to install in conjunction with a company’s existing GroupWise Email system. With the NotifyLink Enterprise Edition GroupWise Version, corporations are provided with a seamless link to their mobile workforce via a variety of wireless 2-way devices. The NotifyLink Enterprise Edition GroupWise Version is an Enterprise Level solution designed for small to large-scale corporations requiring secure, wireless, push notification of email, calendar, contacts, and tasks for their mobile professionals, as well as a solution supporting multiple devices, multiple networks, administrative maintenance and control of global settings, high-level security, encryption of messages, and synchronization capabilities.

This solution is ideal for companies whose employees include mobile professionals who need real-time “Over-the-Air” Synchronization and “Push Notification” of their existing email. With the NotifyLink Enterprise Edition GroupWise Version, mobile users can read, compose, reply, forward, and delete email messages from their wireless 2-way device.

What Sets the NotifyLink Enterprise Solution Apart?

Unlike many other enterprise solutions, NotifyLink features “Push Notification”. This feature enables real-time email notification to be sent to the wireless 2-way device, as new email is present in a user’s Inbox. Activity generated on the wireless 2-way device is continually “Synchronized” with that of a user’s corporate email account. If a user originates an email from their wireless 2-way device, a copy of that email will appear in the Sent Items folder of the users corporate email account.

Furthermore, NotifyLink provides corporations with security of knowing their information will be safely stored behind their corporate firewall, and all notifications will be transmitted and delivered directly from the enterprise to the wireless 2-way device utilizing end-to-end Encryption in the form or AES or Triple DES.

With NotifyLink, control is in the hands of the Corporation and their IT Department. NotifyLink does not require that corporate information be stored, forwarded, or accessed at an additional location, outside the security of the Corporate Firewall. Additionally, NotifyLink provides corporations with the option to determine whether information passed through the corporate firewall in the form of email is encrypted or un-encrypted.

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NotifyLink also features “Over-The-Air” Synchronization of email, calendar, contacts, and tasks to various wireless 2-way devices. For most devices NotifyLink provides a

“Smart Device Client” which supports a custom email application specifically designed for each wireless 2-way device. Unlike other wireless solutions that provide only WAP or HTML access to email, NotifyLink provides users with information that is continually synchronized between a users corporate email, calendar, contacts, and tasks, and their wireless 2-way device. Users no longer are required to Boot-up, Dial-up, or Log-on

every time they need to access and manage their email, calendar, contacts, and tasks.

2.0 Corporate User and IT Professional Benefits

2.1 Corporate User Benefits

A single Wireless Enterprise Solution for synchronization, notification, access, and management of email

• Provides “Push” email notification from corporate server to wireless 2-way device • Provides a “Smart Client” on wireless 2-way devices instead of WAP or HTML

browsing (where available)

• Enable users to transition their existing device with minor effort • Does not require an “always -on” desktop computer

• Provides Complete Mobile Access and Management of Desktop Email • Over-the -Air Synchronization Load of Email, Calendar, Contacts, and Tasks • Provides the option to Include or Exclude Email Response History

• Eliminate the inconvenience of a separate mobile email address • Customizable Settings with a Simple to use Web Client Interface

• Powerful filtering to control the amount and/or type of email forwarded to the wireless 2-way device

• Compose, Read, Reply To, Forward, and Delete email while mobile from wireless 2-way device

2.2 IT Professional Benefits • Easy to Install & Configure

• Supports AES and Triple DES Encryption (where available) • Simaltaniously Supports Multiple Devices

• Simaltaniously Supports Multiple Networks • Avoid Up-Front Cost

• Centralized Configuration and Control • Centralized Web-Based Administration • Establish Global Configurations

• Configure, Add, Enable, Disable, Delete Users • View User Statistics and Usage Patterns

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3.0 Feature Overview

3.1 Enterprise Email Features

• Email Reflected to wireless 2-way device in Real-Time

• Supports CC and BCC addressing from wireless 2-way device • Originate, Reply, Send, and Forward from wireless 2-way device

• Wireless 2-way device Supported Email Commands: More, All, Delete, Block (The “block” command allows the user to create a dynamic filter for a specific incoming email)

• Track Mobile Email Activity

• “Over the Air” Synchronization between corporate server, email folders, and wireless 2-way device

• Each user can define the following:

Ø Multiple email account Inboxes on wireless 2-way device (where available) Ø Choose a different name for each defined email account: Work, Home, etc.

Ø Choose a different notification tone for each defined email account (where

available)

Ø Create a series of folders per account (where available)

Ø Notification Formats, Signature Format, Filters, and Folder Monitoring • No Additional Email Address Necessary

• All mobile activity from the wireless 2-way device will appear as if it were sent from the users existing email address not the wireless 2-way device address • Include or Exclude Email Response History

Ø When activated, replies to messages will contain all previous message bodies in the notification

Ø When deactivated, replies to messages will not contain previous message bodies in the notification (I.e. during an email volley, one will only see the most recent reply)

• One Time Addressing o f Email or Utilize Device Address Book • Reply To All From the wireless 2 -way device (where available)

• System-wide commands that allow users to turn NotifyLink “on” or “off” from the wireless 2-way device.

• “Catchup” command that is very useful when a user accidentally forgets to turn the software “on” and new email has arrived. If the user forgets to re-activate NotifyLink, then by issuing the “catch-up” command from the wireless device, a user can have all of the emails that were not transmitted during the suspended period immediately sent to their wireless 2-way device.

3.2 Enterprise Personal Information Management (PIM) Features

The NotifyLink Enterprise Edition GroupWise Version provides a wireless link to a user’s Personal Information Management (PIM) functions namely their Novell GroupWise calendar, contacts, tasks, and files on their PC. The NotifyLink Desktop Professional Version will enable the wireless 2-way device and the PC to exchange calendar events wirelessly so that changes to either the GroupWise calendar or to the wireless 2-way

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have assistants or colleagues scheduling appointments for them will benefit from the immediate updates to their schedule. The user can work with the schedule in their wireless 2-way device feeling confident that any last minute changes that may have been arranged through their office are reflected in their wireless device. Likewise, as users book appointments into their wireless 2-way device calendar, anyone who might be checking their availability in GroupWise will be provided the user’s most up-to-date schedule. With the Over-the-Air synchronization of a mobile user’s calendar, NotifyLink keeps the user ‘Always On, Always Linked’ to their email, calendar, contacts, and tasks for one of the most dynamic and critical types of information for any mobile professional.

4.0 Architecture

The NotifyLink Enterprise Edition Architecture was developed to provide real-time wireless email notification with end-to-end encryption, from safely behind the corporate firewall. With NotifyLink’s “Push Notification”, users are assured they have the most up-to-date email on their wireless 2-way device. The NotifyLink Enterprise Server continually checks users’ email accounts for new email messages. As new email is detected, NotifyLink will verify, through the user’s “blocked list” and filter criteria that the email should be forwarded to the wireless 2-way device. If all the criteria are met, NotifyLink will in turn create a wireless notification based upon the user’s message notification format. Once the notification has been created, NotifyLink will send the email through the wireless network, to the wireless 2-way device. When an email is originated, replied to, or forwarded from the wireless 2-way device, a copy of that email will appear in the users email account “sent items” folder, which resides on the corporate email server. In addition when an email is sent from the wireless 2-way device, the email will appear as if it were sent from the users email account, not the wireless 2-way device address. Corporations may choose to turn on “data encryption” whereby both the NotifyLink Enterprise Server and wireless 2-way device have the capability to encrypt and decrypt messages using Triple DES or AES encryp tion standards.

GroupWise NotifyLink

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5.0 Supported Devices

• Motorola Timeport™ P935 • Motorola Talkabout®T900

• Handspring™ Treo™ 180, 180g, 270, 300 • Nokia 9290*

• Kyocera QCP™6035 and Kyocera SmartPhone 7135* • RIM Wireless Handheld™ 850/857, & the 950/957 • RIM Wireless Handheld™ 5810*/ 6710*

• Palm™ I705 • Pocket PC*

(* In Development)

6.0 Supported Networks

• CDMA 2.0 • CDMA/1XRTT • DataTAC • GSM 2.0 • GSM/GPRS • Mobitex • ReFLEX

7.0 System Requirements and Compatibility

7.1 Requirements

NotifyLink Enterprise Edition GroupWise Version is comprised of the following components: The Server Software, the Web Client Interface, and the Smart Device Client Interface.

The NotifyLink Enterprise Edition GroupWise Version Server Software will run on Windows NT & Windows 2000 Operating Systems.

7.2 NotifyLink Enterprise Server Requirements

Microsoft Windows NT Server (Service Pack 6) or Windows 2000 Server Port 80 open for inbound and outbound traffic

Access to IMAP4 Port 143 or POP3 Port 110 Access to an SMTP Server

Intel Pentium III processor or greater 500MB RAM or greater

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7.3 Compatibility POP 3 Email Systems

IMAP4 Email Systems with GroupWise version 4.0 and above using IMAP4 protocal

8.0 AES and Triple DES Encryption

NotifyLink Enterprise Edition GroupWise Version supports both Triple DES and the latest Advanced Encryption Standard (AES). AES is a Federal Information Processing Standard (FIPS), specifically, FIPS Publication 197, that specifies a cryptographic algorithm for use by U.S. Government organizations to protect sensitive, unclassified information. NIST anticipates that the AES will be widely used on a voluntary basis by organizations, institutions, and individuals outside of the U.S. Government - and outside of the United States - in some cases. The Secretary of Commerce approved the adoption of the AES as an official Government standard, effective May 26, 2002. Specifically, AES appears to be consistently a very good performer in both hardware and software across a wide range of computing environments regardless of its use in feedback or non-feedback modes. Its key setup time is excellent, and its key agility is good. AES’s very low memory requirements make it very well suited for restricted-space environments, in which it also demonstrates excellent performance. Operations are among the easiest to defend against power and timing attacks. The AES key size: 192 and 256 bits. In decimal terms, this means that there are approximately: 6.2 x 1057 possible 192-bit keys. Many security systems will almost certainly use both Triple DES and AES for at least the next five years. After that, AES may supplant Triple DES as the default algorithm on most systems. Triple DES takes three 64-bit keys, for an overall key length of 192 bits.

9.0 NotifyLink Enterprise Edition GroupWise Version Encryption

The NotifyLink Enterprise Edition GroupWise Version was designed to ensure that information sent over the wireless network is secure. Email sent from the wireless 2-way device to the NotifyLink Server is encrypted using AES or Triple DES algorithm. Both algorithms are time-tested encryption algorithms favored by many companies. Security is derived from an encryption key shared by the wireless device and the NotifyLink Server. The key used by the wireless 2-way device is generated on the NotifyLink Server by extracting random information from mouse movements then hashing the collected random bits. The key is then encrypted and sent to the wireless 2-way device. For additional security, if the user wishes to create their own key via the NotifyLink Server and on their wireless 2-way device, they may do so. This exchange can be done one or more times at the discretion of the user. The advantage of this symmetric key encryption system using a secure key exchange is that the encrypted email exchanged between the wireless 2-way device and the NotifyLink Server is guaranteed to be

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Once this key has been generated, a copy of it is stored on the NotifyLink Server and a copy is stored on the wireless 2-way device. For messaging to occur, these keys must match at both the NotifyLink Server and the wireless 2-way device. In the NotifyLink solution, information transferred between the wireless 2-way device and the NotifyLink Server is not decrypted at any intermediate point. This means that only the NotifyLink Server and wireless device users have access to the information sent between them. In particular, it means that the service provider does not have access to any potentially sensitive company information.

NotifyLink Enterprise Edition GroupWise Version White Paper