2 - 3
A COMBINATION OF SERVICE OPTIONS
FROM EACH MODULE IMPROVES
THE PRODUCTIVITY OF YOUR SYSTEM.
Professional and efficient assistance! We guarantee quick, competent and uncomplicated Service and Support.
Mikron Customer Service offers 3 modules, a mix of reactive, preventive and predictive service plans. Together we can design a “Service Solution” profile, tailored to your individual needs. Thus each customer is assured to receive exactly the service and support, best suited for their system and individual requirements.
Select service options from each module and create your specific Service Solution.
MIKRON SERVICE MODULES
SPARE PART SERVICE
For a reliable supply of spare parts.
Module 1: To guarantee the use of original spare parts.
With this service module we guarantee continuous spare part support.
PRODUCT SUPPORT
For the optimum maintenance of your equipment.
Module 2: For the entire time your machine is in operation.
With service options from Product Support you maintain your Mikron system in top condition.
BUSINESS SUPPORT
To maximize the return on your investment.
Module 3: To guarantee continuous use of your investment.
Business Support offers, beyond Product Support, service options to improve your efficiency and investment.
MIKRON CUSTOMER SERVICE
WITH AN IMPRESSIVE SUPPLY OF gENUINE
MIkRON PARTS ON STOCk, YOUR SYSTEMS WILL
STAY AT
THE CUTTINg EDgE OF TECHNOLOgY.
MAINTENANCE OPERATIONS WILL BE
UNDERTAkEN WITH SPEED, EASE AND RELIABILITY.
IN CASE OF EMERgENCY, YOU’LL HAVE THE
PARTS WITHIN 24 HOURS.
ORIGINAL MIKRON SPARE PARTS
How you benefit from using original Mikron spare parts:
- Less machine downtime and a longer durability for your system, as spare parts are manufactured according to the high precision material specification and using state-of-the-art production technologies. - Continuous improvement of our components.
- Fast maintenance. Our service technicians are thoroughly familiar with Mikron original spare parts. Maintenance is easy and time efficient for both the customer and Mikron Customer Service.
- Extensive stock of Mikron original standard spare parts – even for older systems.
- 24 hours emergency delivery for standard parts.
We can supply a set of recommended spare parts which you should hold in stock, in order to reduce downtime due to missing parts. Ask for a specific list for your system!
SPARE PART SERVICE
FOR A RELIABLE SUPPLY
OF SPARE PARTS
6 - 7
PRODUCTIVITY WITHOUT LIMITS
COMBININg OUR THREE PERSONALIzED SERVICE
MODULES, SPARE PARTS, MAINTENANCE AND
BUSINESS SUPPORT, WILL ENSURE CONTINUOUS
DEVELOPMENT FOR YOUR TECHNOLOgY
AND ExPERTISE.
3
= Number of service modules
that we offer our clients
WITH MIkRON ASSEMBLY TECHNOLOgY,
THE TERM “MAINTENANCE” MEANS “MORE”.
IT MEANS HELPDESk, REMOTE MAINTENANCE,
HEALTH CHECkS, PREVENTIVE MAINTENANCE,
OVERHAULINg, UP-DATES AND FIxED PRICE
SERVICE AgREEMENTS. OUR ExPERTS gUARANTEE
PEACE OF MIND WHEN YOU NEED IT.
HELPDESK
Immediate support from our experienced Helpdesk experts: - Telephone support for solving technical problems. - Help for identifying spare parts.
- Upon request and when necessary, we will dispatch one of our service technicians.
Helpdesk is available for you Monday to Friday free of charge. See your local Contact Center on last page.
REMOTE MAINTENANCE
Regardless of the location of your machine, Mikron service engineers can check all the relevant machine status information in a matter of seconds. Many problems can be corrected immediately with the support of the Mikron Customer Service remote maintenance. You save time and money.
Machine downtime is reduced. Our remote maintenance is free of charge during the warranty period.
SERVICE LINE 24/7:
SUPPORT AROUND THE CLOCK
Modern efficient assembly systems are required to combine high pro-ductivity and with minimum downtimes. Around the clock produc-tion is now commonplace and shift operaproduc-tion is a fact of everyday life. This is why Mikron Assembly Technology offers you round-the-clock service provided by highly qualified, experienced technicians whose ex-pertise you can rely on 24 hours a day, 7 days a week, including pub-lic holidays. Not only can our specialists provide technical support by phone, they can access your system remotely and help you to resume production.
SERVICE ASSIGNMENT
Mikron Customer Service experts support you quickly and competently in the event of machine failures, for maintenance, change-over, or for the installing of a new system. Our mechanical, electrical and programming experts are available for your specific needs.
MAINTENANCE
Proactive actions reduce unproductive and unplanned downtime with preventive maintenance from Mikron Customer Service.
Health Check
Efficient analysis of the system‘s current condition: The Mikron service technician will inspect your system on-site over one or two days. You will receive a written report outlining the condition of the machine, as well as recommendations regarding maintenance and replacement of worn parts.
Preventive Maintenance
With preventive maintenance, we offer a defined service package at a fixed price. The scope of services is customized to suit your machine type. Maintenance consists of two or three days and is performed by experienced Mikron service technicians, according to a Mikron Service check list and in consultation with you.
Service Agreements
With a Mikron service agreement, the functioning and precision of the system is verified and maintained on a regular basis for a fixed price. A service agreement can be defined according to your individual needs. Mikron service agreements offer a great way to minimize service costs, making it convenient for budgeting.
OVERHAUL
Restore the original quality and technical efficiency of your system.
Revision of the entire system
Your system may require an overhaul after several years of operation to restore it to its original efficiency. After a full analysis has been per-formed, the system will be either partially or, if necessary, completely overhauled and customized to your requirements. Upon request, the system will be upgraded with state-of-the-art technology. This up-grade can be realized for mechanical, electrical and software parts of the machine.
Give us a call! We will immediately send you a proposal.
FOR THE OPTIMUM
MAINTE-NANCE OF YOUR EQUIPMENT
10 - 11
TRAINING SERVICES
Training is a vital element of any manufacturing system. At Mikron, our structured training programs are designed to enable our customers to be self-sufficient for the majority of their needs.
Training at Mikron Service Center
Customer training courses at Mikron Service Center include the stan-dard electrical, mechanical and pneumatic parts of your machine. You will receive a “Mikron Training Certificate“.
We will provide you with the necessary technical knowledge to: - Optimally and efficiently use your system
- Complete basic adjustments
- Use the statistics and fault analysis available on the HMI - Maintain your system correctly
On-site Training
Training courses can be customized to your system and be held in your facilities in front of your own machine. Mikron Customer Service offers courses tailored to the requirements of participants and the machine con-figuration.
This training can be designed for: - Operators
- Maintenance personnel - Team leaders/supervisors
- Any new staff who will work on your systems
PRODUCTION ASSISTANCE
Mikron Customer Service provides production assistance services to facilitate the implementation of our new systems into production. Mikron personnel accompany your operators and maintenance staff at your facility during the “ramp-up“ production stage. Our personnel support the operation of the system and further train your operators and maintenance staff to avoid downtime due to unfamiliarity with the system.
“Made-to-measure“ planning
Because our technicians have made the final adjustments to the assembly system during the debug and testing stages, they can provide your staff with the additional insight to optimize the system‘s perfor-mance. Mikron’s production support services are generally spread over the first 3 months of system operation – in periods of one to several weeks according to your needs.
Mikron’s experience in providing production support services shows that productivity gains are most important in the first months of sys-tem operation.
100%
50%
0%
Production start 1 Month 2 Months 3 Months 4 Months 5 Months 6 Months
WITHOUT PRODUCTION SUPPOR T
WITH PRODUCTION SUPPOR T
PRODUCTIVITY GAINS
WE WILL HELP YOU INSTALL AND MAkE THE
MOST EFFECTIVE USE OF OUR SYSTEMS.
WE TRAIN YOUR ENgINEERS, PROVIDE
PRODUC-TION ASSISTANCE AND IMPROVE YOUR PROCESSES
WHICH WILL REDUCE FUTURE COSTS.
WITH MIkRON,
RETURN ON YOUR INVESTMENT
NEVER STOPS.
PROCESS IMPROVEMENT
Have your parts changed?
Retooling your existing system allows you to use the basis of the exist-ing machine. Mikron Customer Service can prepare the system for the production of new parts. The necessary design work will be carried out by a Mikron project team.
Experienced service technicians will implement the retooling on-site. Many of our customers combine a retooling with a system overhaul. You save a considerable part of the investment that a new system would require.
The Mikron Customer Service’s experience represents a source of genuine added value to manufacturers in the pharmaceutical and medical market. Mikron can offer FdA, GMP and GAMP 5-compliant qualification of any processes that are added or modified and provide customers with full documentation, thereby aiding them in their ho-mologation process.
Would you like your machine to remind you when periodic maintenance is due?
Mikron Service Engineers can provide a software upgrade that prompts you with customized maintenance data so you have the right information at the right time to.
do you have other ideas about how the process can be improved? Mikron Service Engineers can tackle this kind of system upgrade to keep you working smarter not harder.
MACHINE MOVES
Production conditions may change at and time during your system‘s life span, obliging you to move your assembly line to another production site. Mikron Customer Service is perfectly equipped to move your machines efficiently.
Dismantling
Let us dismantle your machines and prepare them correctly for trans-porting. Our service engineers will secure all moving parts, and detach the individual modules and peripheral devices. All components will be appropriately packed to withstand any condition they may encounter dur-ing transportdur-ing, includdur-ing transportdur-ing by sea or air. We also supply all packing materials, including wooden pallets.
Reinstallation
Our engineers will take delivery of the systems at their destination and assemble them at their new location. We naturally guarantee that the re-assembled system will be every bit as productive as it was in its old home. To ensure ongoing efficiency, we will also be happy to provide training services and production support for the new operating staff.
BUSINESS SUPPORT
TO MAXIMIZE THE RETURN
ON YOUR INVESTMENT
Office hours: 08:00 – 17:00 MST Office hours:
08:00 – 17:00 CET
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