ShoreTel Enterprise Contact Center 8 Installing and Implementing Chat

With the UNIVERGE BLUE Contact Center solution you can efficiently handle all customer communication channels, including phone, email, chat, video and voicemail.. UNIVERGE BLUE

You can retrieve historical data on agents that have been deleted from Contact Center Director using the Group report templates (such as the 3.4 Group Agent by Date Report). If

„ use the Contact Center Agent Desktop to log on and handle voice contacts, outbound contacts (voice calls from the contact center to customers), e-mail messages, or text

(Please note there is no charge for arranging set -up of Credit Card or Direct Debit method for Bougainvillea or Strata invoices).. Thank you for

F (Cmltv OACD Talk Time * 100) / Cmltv login time (hh:mm:ss) % Outbound ACD Abandoned Calls Outbound ACD Presented.. Percent of outbound ACD calls abandoned, out of the

F (Cmltv release time (hh:mm:ss) for multiple groups * 100) / Login time for multiple Groups ACD abandoned calls Counts the ACD voice calls that rang at the.. agent extension,

At this stage the Agent User Interface get stuck on Ready state and in Real-Time he is shown as Busy (its actual state is Idle and he can get calls usually). If at this point

Add/Remove Report Columns No Yes Create New Calculated Fields No Yes Public/Personal Reports No Yes Periodical (Non-Continuous) Reports No Yes Filter Report Results