2012-2017 STUDENT SUPPORT SERVICES GOALS
The administrators and department managers of Student Services identified six major Goals to focus on during the five year period. The overarching goals for Student Services encompass the work of the departments within the division. The goals were developed to address the critical challenges facing Mission students in the pursuit of their academic goals. Goal 1: Increase the percentage of students that use existing self-service options and
enhance the quality of those services.
Goal 2: Increase the percentage of students who declare a major no later than the end of their first year at Mission
.
Goal 3: Reduce the number of students on academic probation, progress probation and disqualification.
Goal 4 Increase the number of students who graduate with an AA degree, transfer or are prepared to transfer.
Goal 5: Increase student awareness in changes of Title 5, Financial Aid and Student Success Initiative (SB 1456) policy changes that impact student progress and success.
Goal 6: Foster and create partnerships with community organization to enhance on campus support services.
The formulation of the major goals for Student Services for the 2012-2017 planning period provides a foundation for the next phase of work by the administrative and management team. The organizational responsibilities assigned for the successful
accomplishment of the major goals and measurable objectives require collaboration across the Student Services Division and instruction. Progress reports towards these goals will be prepared in conjunction with the annual program review cycle.
20012-2017 STUDENT SUPPORT SERVICES GOALS AND OBJECTIVES GOAL 1: Increase the percentage of students that use existing self-service options and enhance the quality of those services.
1.1 Objective: Enhance self-service options for students
1.2 Objective: Train faculty/staff on online resources for students Baseline: 2011-2012:
Actions Responsible
Agent/Department
Attainment Date Enhance develop and strengthen
self -services options: Parking Solutions
o Pay-online options o Purchase parking
online
Increase existing capabilities of SIS
Increase online application submissions
Develop a tutorial for students which include instructions on how to self-service online
eTrans
o Allow students to initiate and request transcripts online
Web Video Conferencing o Enhance counseling
services
Online educational
planning (My RoadMap® or Career Coach)
Supplemental and
interactive pdf application for international students center website
Business Office ASO
Marketing IT
District
Student Services Division Business Office
IT A&R District IT
Student Services Division IT
Counseling Division Transfer Center EOP&S
International Students A R
Outreach IT
Counseling Division Marketing
IT
Admissions
International Students
2013
Evaluate: 2014
2014
Evaluate: 2015
2013
Evaluate: 2014
2013
Evaluate: 2014
2013
Evaluate: 2014
2013
Evaluate: 2014
2013
GOAL 2: Increase the percentage of students who declare a major no later than the end of their first year at Mission.
A. Objective: 5% of students who were initially undecided on their major will declare their major at the end of their first year at Mission on an annual basis.
B. Benchmark: 2011-2012: ___?% undecided
Strategies Responsible
Agent/Department
Attainment Date Explore online career
exploration tools (My Career) o Develop a job search
engine
Assign trained
counselor to vocational programs (CTE)
Provide Career/Job Fairs and internship events on campus Utilize Focus Groups
to determine what the division can do to improve career services.
Conduct career related workshops
OPT (optional training workshops for
international students)
Counseling
Counseling Services Division Transfer Center
Marketing IT
Counseling Services Division Vocational Programs
Counseling Services Division Transfer Center
Vocational Programs
Counseling Services Division
Counseling Services Division Transfer Center
International Students
2014
Evaluate: 2015
2014
Evaluate: 2015
2014
2014
2014
GOAL 3: Reduce the number of students on academic probation, progress probation and disqualification.
A. Objective: Reduce the number of students on probation by 3% each year. B. Benchmark: 2011-1012:
Strategies Responsible
Agent/Department
Attainment Date Identify and notify at
risk populations of their academic status.
Intervene on academic and progress probation students by requiring them to enroll in a not for credit course to prevent them from being disqualified
Implement second phase of early alert
Increase the number of students that meet with a counselor and the number of Ed plans generated for this population.
A&R
Matriculation
Counseling Services
A&R
Matriculation Basic Skills EOP&S DSP&S Athletics
Counseling Services
A&R
Matriculation District
Matriculation Basic Skills EOP&S DSP&S Athletics
Counseling Services
2013
2014
2013
Ongoing Baseline:
2013
GOAL 4: Increase the number of students who graduate with an AA/AS degree, transfer or are prepared to transfer.
AA/AS baseline for 2011-2012: ___AA, ___AS
Baseline year for 2011-2012: ___UC, ___, CSU, ___and ___privates
Objective: Increase the number of students who graduate with an AA/AS degree or transfer by 5% each year over the baseline year of 2011-2012.
Strategies Responsible
Agent/Department
Attainment Date Develop student
financial aid
responsibility contract o Financial aid
orientation
Revamp financial aid appeal process
Explore usage of self-service Ed Plan feature in My RoadMap
Identify students who have completed 15, 30, & 45 transferable units and send them
notification emails.
Increase collaboration with 4-year institutions to enhance transfer. o Increase the number of
transfer agreements with 4-year institutions (TAG)
Provide more sections of Personal
Development 22: The Transfer Process
Financial Aid
Financial Aid Student Services Counseling Services Matriculation EOP&S DSP&S Athletics
Counseling Services Transfer Center
Counseling Services Transfer Center A&R
TAP
Transfer Center TAP
Transfer Center Counseling Services Academic Affairs
2013
2013
2013
2013
Ongoing
2013
Transfer workshops for international students Develop international students center, club and mentors
Develop and distribute an online survey to evaluate graduates’ experience at Mission
Enhance student life on campus
Develop an Assessment
Orientation prior to taking the English and Math placements o Develop a
pre-assessment tutorial
International Students Counseling Services International Students Counseling Services ASO
Academic Affairs
Counseling Services ASO
ASO
Students Services Academic Affairs
Matriculation Counseling Services English Department Math Department
2013
2013
Ongoing
2013
2013
GOAL 5: Explain and enforce critical Title 5 and Financial Aid policy changes that impact student progress and success.
Objective: Educate students on critical policy changers. Enforce Title 5 and Financial Aid policy changes.
Strategies Responsible
Agent/Department
Revamp petition process for three or more attempts Add new policies to
new students
orientation and college webpage
o Communicate new policies through web and other social media Improve student
notification system o Student email o SMS Text
communications o Emergency SMS
system
SS Road Show: visit all academic
departments to address common issues
Place well trained student staff at information desk.
A&R
Matriculation Academic Affairs Marketing
A&R Marketing Student Services IT
District
Administrative Services Sheriffs
Student Services Admin
Counseling Services Transfer Center A&R
TAP
Financial Aid A&R
2013
2013
2015
2013
2013
GOAL 6: Create and strengthen partnerships with community organization to enhance on-campus support services for students.
Objective: Effectively market the student services programs.
Strategies Responsible
Agent/Department
Expand and Develop a stronger working relationship with community organizations o US Vets
o UCS School of Social Work
o Department of Rehabilitation o LA County Mental
Heath o Veterans
Administration o Local High Schools
o Universities and Colleges
o Foreign U.S. Embassy o Language Schools
o Develop a for profit summer camp program ages 2-4
Student Services Division
Veteran’s Program Counseling Services Health Center Student Services DSP&S
Counseling Services DSP&S
Veteran’s Program Counseling Services Outreach and Recruitment Student Services
Transfer Center Counseling Services EOP&S
International Student Center Distance Learning
Outreach and Recruitment Community Extension CDC
Community Extension
2013
2013
2013 2013 2013
Ongoing
Ongoing
Ongoing
Ongoing
