Myplace Error Solution

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Leica Geosystems AG

Heinrich-Wild-Strasse

9435 Heerbrugg

Myplace Error

Solution

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Minimum requirements error

Problem description

After logging in to the page appears the following error message:

“Your computer does not meet the minimum requirements for accessing corporate resources securely. Contact the system administrator for assistance.

Please quote Reference ID xxxx-xxxx-xxxx/CitrixLogonPoint (recorded at xx:xx:xx).”

Solution

This solution was made with Internet Explorer 7 so it will look different to other browsers or versions.

You have to delete the cookies in your browser. Here you will find a step by step instruction how to do this.

1. Start your browser

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3. Choose Delete Cookies

4. Press “Yes”

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Citrix applications do not start

Problem description

When you click on a Citrix application the browser wants to save a file called “launch.ica” and the application does not start.

Solution

This problem normally causes when you use another browser than Internet Explorer or when ActiveX is disabled in Internet Explorer. You have then to install the Citrix Web Client manually and in Non-Internet Explorer browsers to link the application to the ICA-Files.

Follow these instructions to download and install the Citrix Web Client manually:

1. Follow this Link:

http://www.citrix.com/download 2. Click on “Client Center”

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4. Download the “Citrix Receiver for Web Access”. Version, Release Date & Filetsize may differ from Screenshot below! Filetype differs if you have chosen a different operating system than Windows used for this example.

5. In Citrix Download Manager choose “Download your file manually”. Save the package to your desired location.

6. Close all your browser windows and start the installation of the downloaded package. Click through the installation.

7. When installation is finished you might need to restart your computer. 8. Open a browser and open MyPlace. After Login start your application.

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If you use another browser than Internet Explorer you have to link the ICA-files with the Citrix Web Client. The following step by step solution was made with Firefox 3.5:

1. Start Firefox and go to myplace Welcome page and Login

2. Open an Application You will see this window

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4. Choose Citrix Remote Application Runtime and Press “OK”

5. Press “OK” another time

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SSL error 47

Problem Description

When you start a Citrix Published Application the following error occurs and the application does not start.

Solution

This problem occurs on a few clients in cause of an old version of the Citrix Client. Please follow these steps to update your client:

1. Follow this Link:

http://www.citrix.com/download 2. Click on “Client Center”

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4. Download the “Citrix Receiver for Web Access”. Version, Release Date & Filetsize may differ from Screenshot below! Filetype differs if you have chosen a different operating system than Windows used for this example.

5. In Citrix Download Manager choose “Download your file manually”. Save the package to your desired location.

6. Close all your browser windows and start the installation of the downloaded package. Click through the installation.

7. When installation is finished you might need to restart your computer. 8. Open a browser and open MyPlace. After Login start your application.

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SSL VPN problems

Problem Description

There are a couple of known problems regarding the connection to MyPlace. Problems with the SSL VPN Client are general problems to establish a connection, connection disruption after a few minutes and a “Website not found” message after login.

Solution

The most of those problems occurs in cause of an installation problem of the SSL VPN Client. Please follow these steps to reinstall your SSL VPN Client:

1. Go to Start Settings Control Panel

2. Open “Add or Remove Programs”

3. Select the “Citrix Access Gateway Plugin” and click on “Remove”

4. Reboot your computer

5. Deactivate your Personal Firewall (eg. Checkpoint Zone Alarm, Norman Personal Firewall, Norton Internet Security)

6. Go to Start Run, type “services.msc” and click “OK”

7. Verify that the status of the “Windows Firewall” Service is NOTNOTNOTNOT “Started”

8. Open an “Internet Explorer” and login to MyPlace. At this first login you should use “In-ternet Explorer” to ensure the complete installation of the client.

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9. Click on the Yellow information bar and install ActiveX. “Netsetup Helper”. On the follow-ing popup click “Run”

10. Click “I Accept”

11. If the installation of the SSL VPN Client takes too long the following two messages ap-pear:

Click „OK“ twice.

12. At MyPlace click “Logout” and close your Internet Explorer 13. Important: Restart your Personal Firewall now

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The explorer.exe Process Crashes while the Access Gateway Plug-in

is Running

Problem Description

After installing the Microsoft security update 955759, the users who have installed Windows XP and the Citrix Access Gateway plug-in on the computer observe that the explorer.exe process crashes.

Solution

1. Go to Start Settings Control Panel

2. Open “Add or Remove Programs”

3. Click the checkbox “Show Updates”

4. Select the “Microsoft Update 955759” and click on “Remove”

Myplace Error Solution

Leica Geosystems AG

Heinrich-Wild-Strasse

9435 Heerbrugg

Myplace Error

Solution

Table of contents

Minimum requirements error

Problem description

Problem description

Problem description

Problem description

Solution

Solution

Solution

Solution

Citrix applications do not start

Problem description

Problem description

Problem description

Problem description

Solution

Solution

Solution

Solution

SSL error 47

Problem Description

Problem Description

Problem Description

Problem Description

Solution

Solution

Solution

Solution

SSL VPN problems

Problem Description

Problem Description

Problem Description

Problem Description

Solution

Solution

Solution

Solution

The explorer.exe Process Crashes while the Access Gateway Plug-in

is Running

Problem Description

Problem Description

Problem Description

Problem Description

Solution

Solution

Solution

Solution