Card User Guide Fleet

GOVERNMENT

SERVICES

usbank.com/gov

©Copyright2008,U.S.Bancorp.Allrightsreserved.U.S.Bank GOV907010/08 GovernmentServicesisadivisionofU.S.BankNationalAssociation SmartPay®₂ ND.Allothertrademarksarethepropertyoftheirrespectiveowners.

Thispublicationisneitherpaidfor,sponsoredby,norimpliesendorsement, inwholeorinpart,byanyelementoftheUnitedStatesGovernment.The informationprovidedisforgeneraluseonly.ContacttheGSAContractingOffice withanyquestionsrelatedtoproperuseofthemastercontract.PrintedinUSA. 3979

Card

User

Guide

Fleet

Card User Guide

Fleet

GOVERNMENT

SERVICES

GOV907010/08 SmartPay®₂

U.S.

Bank

Fleet

Driver

Card

The

Visa

Fleet

Card

is

accepted

at

over

1.3

million

fuel

and

fleet­related

locations

in

the

U.S.

and

Canada,

including

aviation,

marine

and

alternative

fueling

locations.*

To

find

specific

locations

for

your

organization,

visit

visa.com/commercial

and

click

on

the

Supplier

Management

link

to

access

the

Visa

Supplier

Locator.

*Source:VisaMerchantProfileDatabase(US)andCanadaMerchant ProfileDatabase–February2008;VolumesfromtheVMPD representthenumberofmerchantlocationswithintheUnitedStates thathaveprocessedatleastonetransactiononaVisaCommercial paymentcardthroughtheVisasystemanddoesnotintendto representtotalacceptancelocations.Incertaincases,thereported numberoflocationsmaybehigherthanactualsduetomultiple countingofthesameoutletorlocation.

Table of Contents

U.S.

Bank

Government

Services

Contacts

.

.

.

.

.

.

.

.

2

Cardholder

Instructions

for

Use

of

Your

Fleet

Card

. . . . .

.

. . . . .

. . . . .

.

. . . . .

. . . .3

1. General Information . . . .3

2. Procedures . . . .3

3. Lost or Stolen Cards . . . .5

Brands

Currently

Accepting

the U.S. Bank Fleet Card

. . . .6

__________________________________________________

__________________________________________________

__________________________________________________

__________________________________________________ TheU.S.Bank®_{FleetCard,undertheGSASmartPay}®₂

Program,isbroughttoyouragency/organizationby U.S.Bank®_{GovernmentServices.}

Pleasekeepthisguidewiththevehicleanduseitas areferencetoolwhenquestionsarise.Youragency/ organizationmayalsosupplementtheseinstructions withproceduresofitsown.Youareencouragedtoread thisinformationcarefullyandcontactyourLocalFleet Coordinator/FleetManager(LFPC/FM)ifyouhave questionsaboutanypartofthisprogram.

U.S.BankGovernmentServicesContacts P.O.Box6347,FargoND58125­6347

Contact us 24 hours a day, seven days a week

Toll­Free: . . . .888­994­6722 OutsidetheU.S.,callcollect: ..............701­461­2232 Fax: . . . .866­457­7506 Outside the U.S., fax to:. . . .701­461­3466

LocalFleetCoordinator/FleetManager

Name:____________________________________________ Phone:(_____)_____________________________________ VehicleInformation Year/Make/Model: _________________________________ GarageAddress: ___________________________________ GarageCity/State/Zip: ______________________________

Fleet Card

ThisfleetcardisforOFFICIALGOVERNMENTUSE

ONLY.Itmustnotbeusedforpersonalpurchases.

1.GeneralInformation

•Thiscardhasthevehicletagnumberembossedonit. •Foremergencypurchasesthatexceedtransaction

limits,youmustcontactyourLFPC/FMpriorto usingthecard,andfollowallproceduresestablished byyouragency/organization.

•Eachtimeyouusethefleetcard;thereisapurchase authorizationprocesswherebythemerchantseeks approvalforyourtransaction.Thisauthorization confirmsthatyourpurchaseiswithinspendinglimits setbyyouragency/organization.Merchantsmayalso calltoobtainapprovalforchargesyouaremaking.

2.Procedures A.CardAcceptance

YoumayusetheU.S.BankFleetCardatany merchantdesignatedbyyouragency/organization thatacceptsVisa®_{cardsforpayment.}

B.PurchasingProcess

Thetypicalpurchasingprocessfollowsthesebasic steps:

1.Ifthegasstationhascardreaderslocatedatthe pump,youmayusethefleetcardatthepump. Iftherearenopumpcardreaders,seethe attendantinsidetoprocessyourtransaction. 2.Swipeyourcardatthepumpcardreader.Ifthe

pumpcardreaderwillnotacceptthecard,take thecardinsidetotheattendantandhave him/herattempttoprocessthetransaction electronicallyontheinsideequipment. 3.Ifthepumpterminalrequiresyoutochoose

either“Credit”or“Debit’,pressthe“Credit”

key.

4.Ifrequired,theterminalmayprompttoenter theODOMETERreading.Enteryourodometeras awholenumber.DONOTentertenthsofmiles.

5.Allterminalsaredifferentandmayrequirethe informationtobeenteredinadifferentorder. Simplyfollowtheinstructionsontheterminal toprocessyourtransaction.

a. Anelectronicterminalisusedtoobtain authorization.

b. Theauthorizationrequestverifiesthatthe accountisvalidanddeterminesifthe purchaseiswithinauthorizedspending controllimits.

6.Retainyourreceipt.

C.TransactionReferralorDecline

U.S.Bankhasmanysafeguardsinplacetoensurethe securityofthefleetcard.Ifatransactiontriggersone ofthesesafeguards,thetransactionmaybesubjectto areferralinquiryoritmaybedeclined.

Referral:Ifafleetcardexceedsnormaltransaction activityorauthorizationparameters,oraparticular transactionisidentifiedashighrisk,themerchant maybeaskedtoverifyadditionalinformationor secureadditionalidentificationbeforetransaction authorizationcanbegiven.Thisiscalledareferral inquiry.Inreferralinquirysituations,themerchant shouldfollowtheinstructionsprovidedtothemby theirprocessingbank,inaccordancewithVisa regulations.ThemerchantmaycallU.S.Bank GovernmentServicesrequestingauthorizationto proceed.

Decline:Fleetcardtransactionsmayalsobedeclined forvariousreasons.Forexample,adeclinemay occurwhenatransactionexceedsthefleetcard account’ssinglepurchaselimitorgoesoverthetotal monthlyspendinglimit.Atransactiondeclinemay alsooccurduetothefollowing:

• Thefleetcardaccounthasnotbeenactivated • Agency/organizationestablishedfleetcard

accountcreditorauthorizationlimitshavebeen exceeded

• Youareattemptingtomakeapurchaseatan unauthorizedtypeofmerchant

• Situationswhereitisimpracticalforamerchant torespondtoareferralinquiry,suchasan unattendedterminal

ContactyourLFPC/FMforassistanceregardinga declinedfleetcardtransaction.

3.LostorStolenCards

ImmediatelynotifyyourLFPC/FMandU.S.Bank GovernmentServicesintheeventafleetcardislost,stolen orcompromisedinanyway.

Providethefollowinginformation:Yourcompletename andfleetcardnumber,thedateU.S.BankGovernment Serviceswasnotifiedandanypurchase(s)madeontheday thecardwaslostorstolen.

AnewreplacementcardwillbemailedtoyourLFPC/FM within24hoursintheU.S.or48hoursoutsidetheU.S. andanewaccountnumberwillbeassigned.

Incaseofalostorstolencard,itisimportantthatyou immediatelynotifyyourLFPC/FMandU.S.Bank GovernmentServicesat888­994­6722. OutsidetheU.S. callcollect:701­461­2232

U.S. Bank Fleet Card*

A­F

7Eleven AdmiralPetroleum Agip Allsup's AmerigasPropane Ameristop Amoco Aral Arco AtlanticSuperstore Beacon BigOTires BP BreakTime BrookshireBrothers Buc­ee's ByrneDairy CalgaryCoop Caltex CanadianTire Carrefour

Casey'sGeneralStores

Cenex CertifiedOil Chevron CircleK Citgo CityMarket

ClarkConvenienceStores

Coastal ColesMyer Conoco CountryFair Crown CrystalFlash CumberlandFarms DiamondShamrock Esso Exxon FamilyExpress FasGas

FasMart/ShoreStop

Fastrip

FlashFoods

FlashMarket

FlyingJ

FreedomOilCompany

FrysFood&Drug

G­K

GasAmerica GasCity GatePetroleum Getty GiantEagle GiantIndustries Go­Mart Goodyear GreaseMonkey Gulf HandyWay Hess HolidayOil HomeDepot

Huck'sFood&FuelStores

HuskyOil HyVee JetPetroleum JiffyLube JrFoodStores Kroger Kum&Go KwikFill KwikShop KwikTrip

L­Q

LesSchwabTires

Li'lCricket

Loaf‘NJug

LovesCountry

Lowe'sMarket

Lukoil

Mac'sConvenienceStores

MapcoExpress MarathonOil MaverickCountry Mirastar Mobil Motomart MrGas MurphyOil OntheRun PDQFoodStores Pennzoil PepBoys PetroCanada Phillips PigglyWiggly

PilotFoodMarts

PioneerPetroleums PrideStores PuebloGas Q8 QuickChek QuikStop Quiktrip Quiznos

R­T

RaceTrac Raceway RallyStores RebelOil RoadRanger RottenRobbie RoyalFarms

Rutter'sFarmStores

Sainsbury's Sears Sheetz Shell Sinclair Smith SpeedwaySuperAmerica Spinx Statoil Stewart'sShops SuburbanPropane Sunmart Sunoco TerribleHerbst Tesoro Texaco ThePantry ThorntonOil

TomThumb(Kroger)

TopStop

TotalS.A.

TotalShamrock

TowerMart

Town&Country

TownPump TradeOil TravelCentersofAmerica TurkeyHill

U­Z

Ultramar Union76 UnitedOil USAPetroleum Valero Valvoline VillagePantry Wawa

Weigel'sFarmStores

WesternOil

WilcoHess

WilsonFarms

Thousands

of

independent

retailers

nationwide.

A

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*Thislistrepresentsfuelbrandsandstorefrontswithfuelingcapabilitywithat leastonelocationwithintheUnitedStatesand/orCanadathatacceptedVisa FleetasofSeptember15,2008.ThislistdoesnotrepresenttotalVisaFleet acceptancelocations.Inaddition,VisaFleetmaynotbeacceptedatall locationsofthelistedbrands.Thisinformationhasnotbeenauditedor independentlyverified;Visamakesnorepresentationsastoitsaccuracy.

Key Fleet Card Telephone Numbers

24­hour Customer Service

Toll­Free: . . . .888­994­6722 OutsidetheU.S.,callcollect: ..............701­461­2232 Fax: . . . .866­457­7506 Outside the U.S., fax to:. . . .701­461­3466