IT Governance Symposium
Pour une gouvernance dynamique de
l’architecture d’entreprise
Contenu de la présentation
1.
Vision d’ensemble de l’architecture d’entreprise chez AXA
2.
Objectifs de l’architecture d’entreprise
3.
Cycle de Gouvernance d’architecture
4.
Mettre le métier à la barre : les EA Roadmaps
5.
Poursuite active de la convergence
6.
Modèles opératoires : clefs de la convergence
L’architecture d’entreprise chez AXA
Dépasser les objectifs de contrôle technique
traditionnellement dévolus à l’architecture IT
y
Créer des axes de convergence plutôt que de contrôler la divergence
Aligner les objectifs du métier et de l’IT
y
Mettre les initiatives IT au sein des plans de développement
pluri-annuels métiers
y
Développer les capacités cœur du métier de manière cohérente et
concertée
Maintenir la discipline héritée de la standardisation technique
et de la poursuite de l’efficience IT
y
Simplifier le parc applicatif
y
Poursuivre la convergence des solutions
y
Maîtriser l’obsolescence et la standardisation technique
Cycle de gouvernance de l’architecture
Business
Plan
Enterprise
Architecture
Roadmap
Business
Design
Projects
selection &
planning
Business
Improvement
Projects
execution
Business
Operations
IT Application
& Service
Management
Asset
Repository
Application Portfolio
Management
IT Norms & Standards
Enterprise Architecture
Framework
Solutions & Services
Framework for application life-cycle
decision-making. Rationalize portfolio.
Technology Platforms
industry standard technologies
and products
Architecture review
Fosters Business-IT Alignment
Support Project Selection
Training & Knowledge Transfer
Reference library
Mettre le métier à la barre
Les Enterprise Architecture Roadmaps
0 Develop Vision and Strategy 1 Develop Product 2 Manage Network and promote Sales 3 Manage Policy 4 Serve Customer Claims 5 Manage Finance 6 Manage Information Technology 7 Develop & Manage Human Resources 8 Manage Purchasing 9 Other support functions
$ $ $ $ $ $ $ $ $ $ 1 2 3 4 5 6 7 8 In cr ease d ist ri b u ti o n p o w e r Dev e lo p t a rg et se g m e n ts (c u s to m e r-ce n tr ic) Ret ai n c u st o m e rs an d i n n o vat e produc ts S hi ft p or tf ol io t o h ighe r R O E R e duc e proc e s s c o m p le x it y E x te n d in to 2 nd p il la r bus ine s s E x te nd bus ine s s i nt o ba nk in g E v o lv e to en tr ep re n e u ri a l m o d e l
32.4 13.3 24.1 n.y.a. 85.8 n.y.a. n.y.a. 7.8
0 Develop Vision and Strategy 1 Develop Product 2 Manage Network and promote Sales 3 Manage Policy 4 Serve Customer Claims 5 Manage Finance 6 Manage Information Technology 7 Develop & Manage Human Resources 8 Manage Purchasing 9 Other support functions
Cl a im s Co re , AT C , P V M S , E x per ti s ier un g, P F M , S cal epoi nt TP S Fi n e x S AP C R M ( in c l. SAP B W ) V 3 KI S, K IS PC , CM S , A D U , B era te rl in k GL X ( Ga la xy ) T P R, RSV Ac c um u la to r P o lic y M g m t ( W in fl e x? ) C ons ol idat e d P rovi s io ni ng s yst em s (SAP C S ? ) A D , AD E/ AK K A X A La us ann e A p pl ic at ions ( 3 6 Ap p s ) B P O ( A s se t Mg mt, R is k Mg mt) SA P HC M ( S AP Hi R) In it ia tiv e s Ca p a b il it ie s A ppl ic a ti o ns Key Milestones Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3Q4 2007 2008 2009 2010 2007 2008 2009 2010 Key Artefacts
1 Increase distribution power 1 Increase distribution power 2 Develop target segments (customer-centric) 2 Develop target segments (customer-centric) 3 Retain customers and innovate products 3 Retain customers and innovate products 4 Shift portfolio to higher ROE 4 Shift portfolio to higher ROE 5 Reduce process complexity 5 Reduce process complexity
6 Extend into 2nd pillar business 6 Extend into 2nd pillar business
5.1 Prospero 5.2 Claims 5.3 Galaxy 5.3 Galaxy 7 Extend business into banking 7 Extend business into banking 8 Evolve to entrepreneurial model 8 Evolve to entrepreneurial model 0 Develop Vision and Strategy 0 Develop Vision and Strategy 1 Develop Product 1 Develop Product 2 Manage Network and promote Sales 2 Manage Network and promote Sales 3 Manage Policy 3 Manage Policy 4 Serve Customer Claims 4 Serve Customer Claims 5 Manage Finance 5 Manage Finance 6 Manage Information Technology 6 Manage Information Technology 7 Develop & Manage Human Resources 7 Develop & Manage Human Resources 8 Manage Purchasing 8 Manage Purchasing 9 Other support functions 9 Other support functions Claims Applications (Core, ATC, PVMS, …) Claims Applications (Core, ATC, PVMS, …) TPS
Finex Finex SAP CRM (incl. BW) V3 KIS, KIS PC, CMS, ADU, Beraterlink GLX (Galaxy) TPR, RSV Accumulator Consolidated Provisioning system (SAP CS?) AD, ADE, AKK AXA Lausanne Applications BPO (Asset Mgmt, Risk Mgmt, ..) BPO (Asset Mgmt, Risk Mgmt, ..) SAP HCM SAP HCM MF/WF Rest P-Business Phase 1 Phase 2 one customer view Campaign & lead mgmt Phase 1b Accumulator Integration AXA Lausanne SAPHiR 09 Vento eBird
Vento & banking commissioning models low budget motor New AM platform Phase 2 Common Commissioning Workplace (Vista) PDI
Strategic initiatives
& Business Capabilities Heat Map
Business Capabilities &
Applications Heat Map
Consolidated Roadmap
Renforcer le continuum entre les objectifs de développement du
métier et ceux de l’IT
y
Utiliser un modèle pivot basé sur les activités métier
y
Lier les initiatives stratégiques et les développements informatiques
Confier la responsabilité des Roadmaps au métier
y
2006 : Les plans de développement IT sont découplés des plans métiers
y
2007 : Les DSI pilotent les Roadmaps
Première étape : Capabilities Heat Map
Large Impact*
Medium Impact*
Small impact*
0 Develop Vision and Strategy
1 Develop Product
2 Manage Network and promote Sales
3 Manage Policy
4 Serve Customer Claims
5 Manage Finance
6 Manage Information Technology
7 Develop & Manage Human
Resources
8 Manage Purchasing
9 Other support functions
$
$
$
$
$
$
$
$
$
$
1
2
3
4
5
6
7
8
In
cre
a
s
e
distribu
ti
on
p
o
w
er
D
e
ve
lop
ta
rget
seg
m
ent
s
(c
us
to
mer-c
e
n
tri
c
)
R
e
ta
in
cu
sto
m
e
rs and inno
va
te
p
rodu
ct
s
Sh
if
t po
rt
fo
lio
to h
ighe
r
ROE
Re
d
u
c
e
pr
ocess comple
xit
y
Extend
into
2nd p
illa
r
bu
sine
ss
E
x
tend
bu
sine
ss in
to
ban
king
E
v
o
lve to
en
tr
ep
reneu
ri
a
l m
ode
l
Initiatives
2.4
3.3
4.1
n.y.a.
5.8
n.y.a.
n.y.a.
7.8
Total cost per initiative (in Mio)
Initiatives
stratégiques
Initiatives
stratégiques
Niveau
d’investissement
par Capability
Niveau
d’investissement
par Capability
Business
Capabilities
Business
Capabilities
Deuxième étape : Applications Heat Map
Capability needs enhancement or replacement
Capability provided
0 Develop Vision and Strategy
1 Develop Product
2 Manage Network and promote Sales
3 Manage Policy
4 Serve Customer Claims
5 Manage Finance
6 Manage Information Technology
7 Develop & Manage Human
Resources
8 Manage Purchasing
9 Other support functions
1
2
3
4
5
6
7
8
9
10
11
12
13
Claim
s
Core
,
AT
C, P
V
MS
,
E
x
pe
rt
isie
ru
ng,
PF
M
,
S
c
a
lepo
int
TPS
Fi
ne
x
SA
P CRM (incl.
SA
P
BW)
V
3
KI
S,
K
IS
PC, CMS,
ADU,
B
e
ra
te
rl
in
k
GLX (Galaxy
)
TPR,
RS
V
Accumul
a
tor
P
o
licy
Mgmt
(Wi
n
flex?)
Co
ns
olidat
e
d
Pr
ovisionin
g
s
y
s
te
ms
(SA
P
CS
?)
AD, ADE
/ A
K
K
A
X
A
Lau
sanne
App
lica
tio
n
s
(36
App
s
)
BP
O (Ass
et
Mg
mt, Risk Mgmt)
SA
P HCM (S
AP
HiR)
Applications *
Impact sur les
applications par
Business Capability
Impact sur les
applications par
Business Capability
Applications
Applications
Business
Capabilities
Business
Capabilities
Troisième étape : Consolidated Roadmap
Initiatives
Capabilities
Applications
Key
Milestones*
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
2007
2008
2009
2010
Key Artefacts
1 Increase distribution power
2 Develop target segments (customer-centric)
3 Retain customers and innovate products
4 Shift portfolio to higher ROE
5 Reduce process complexity
6 Extend into 2nd pillar business
5.1 Prospero
5.2 Claims
5.3 Galaxy
7 Extend business into banking
8 Evolve to entrepreneurial model
0 Develop Vision and Strategy
1 Develop Product
2 Manage Network and promote Sales
3 Manage Policy
4 Serve Customer Claims
5 Manage Finance
6 Manage Information Technology
7 Develop & Manage Human Resources
8 Manage Purchasing
9 Other support functions
Claims Applications (Core, ATC, PVMS, …)
TPS
Finex
SAP CRM (incl. BW)
V3 KIS, KIS PC, CMS, ADU, Beraterlink
GLX (Galaxy)
TPR, RSV
Accumulator
Consolidated Provisioning system (SAP CS?)
AD, ADE, AKK
AXA Lausanne Applications
BPO (Asset Mgmt, Risk Mgmt, ..)
SAP HCM
MF/WF
Rest P-
Business
Phase 1
Phase 2
one
customer
view
Campaign
& lead
mgmt
Phase 1b
Accumulator
Integration
AXA Lausanne
SAPHiR 09
Vento
eBird
Vento &
banking
commissioning
models
low budget
motor
New AM
platform
Phase 2
Common
Commissioning
Workplace
(Vista)
PDI
Faire apparaître les lien
entre le métier, le modèle et
les changements
informatiques
Faire apparaître les lien
entre le métier, le modèle et
les changements
informatiques
Poursuivre activement la convergence
R
echercher les opportunités
Identifier les synergies / points de contention
Identifier les opportunites de convergence entre les compagnies (en
s’appuyant sur un modèle commun de Business Capabilities)
Des initiatives stratégiques sont-elles concomitantes sur le même
domaine d’activité métier ?
Des solutions peuvent-elles être partagées ?
Key Milestones
Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4 2007 2008 2009 2010Initiatives /
Propositions
Pension Term Assurance Joint life factors pricing improvements Delivery of new WOL or FIB products Products and delivery mechanisms for D2C sales Premium reviews & alterations Capability 1Business
Capabilities
Action Plan 3 Sigma process Roll out ProcessOwnershipImplement 3 sigma action plan 3 sigma achieved Implement 4sigma action plan
Org Change Reduce non Value Add transactions
Stabilised Implement unified
Call Centre Org Change
IT Assets /
Applications
Automate SBPR / complete ABM Requirements & gap analysis Quick winsArchitectural framework; plan “fit” of MI development to broader IT architecture evolution
Building the infrastructure and tools, adding data (and ownership of data), decommission existing MI systems - in line with business activity
Tandem MIS replacement Initiative 2 Initiative 1 Application 1
Key Artefacts
Exam
ple
Key Milestones
Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4 2007 2008 2009 2010Initiatives /
Propositions
Pension Term Assurance Pension Term Assurance Joint life factors pricing improvements Joint life factors pricing improvements Delivery of new WOL or FIB products Delivery of new WOL or FIB products Products and delivery mechanisms for D2C sales Products and delivery mechanisms for D2C sales Premium reviews & alterations Premium reviews & alterations Capability 1Business
Capabilities
Action Plan 3 Sigma process Roll out ProcessOwnershipImplement 3 sigma action plan 3 sigma achieved Implement 4sigma action plan
Org Change Reduce non Value Add transactions
Stabilised Implement unified
Call Centre Org Change
IT Assets /
Applications
Automate SBPR / complete ABM Requirements & gap analysis Quick winsArchitectural framework; plan “fit” of MI development to broader IT architecture evolution
Building the infrastructure and tools, adding data (and ownership of data), decommission existing MI systems - in line with business activity
Tandem MIS replacement Initiative 2 Initiative 1 Application 1
Key Artefacts
Exam
ple
Key Milestones
Q1Q2Q3Q4Q1Q2 Q3Q4Q1Q2Q3 Q4Q1Q2 Q3Q4 2007 2008 2009 2010Initiatives /
Propositions
Pension Term Assurance Joint life factors pricing improvements Delivery of new WOL or FIB products Products and delivery mechanisms for D2C sales Premium reviews & alterations Capability 1Business
Capabilities
Action Plan 3 Sigma process Roll out ProcessOwnershipImplement 3 sigma action plan 3 sigma achieved Implement 4sigma action plan
Org Change Reduce non Value Add transactions
Stabilised Implement unified
Call Centre Org Change
IT Assets /
Applications
Automate SBPR / complete ABM Requirements & gap analysis Quick winsArchitectural framework; plan “fit” of MI development to broader IT architecture evolution
Building the infrastructure and tools, adding data (and ownership of data), decommission existing MI systems - in line with business activity
Tandem MIS replacement Initiative 2 Initiative 1 Application 1
Key Artefacts
Exam
ple
Key Milestones
Q1Q2Q3Q4Q1Q2 Q3Q4Q1Q2Q3 Q4Q1Q2 Q3Q4 2007 2008 2009 2010Initiatives /
Propositions
Pension Term Assurance Pension Term Assurance Joint life factors pricing improvementsJoint life factors pricing improvements Delivery of new WOL or FIB products Delivery of new WOL or FIB products Products and delivery mechanisms for D2C sales Products and delivery mechanisms for D2C sales Premium reviews & alterations Premium reviews & alterations Capability 1
Business
Capabilities
Action Plan 3 Sigma process Roll out ProcessOwnershipImplement 3 sigma action plan 3 sigma achieved Implement 4sigma action plan
Org Change Reduce non Value Add transactions
Stabilised Implement unified
Call Centre Org Change
IT Assets /
Applications
Automate SBPR / complete ABM Requirements & gap analysis Quick winsArchitectural framework; plan “fit” of MI development to broader IT architecture evolution
Building the infrastructure and tools, adding data (and ownership of data), decommission existing MI systems - in line with business activity
Tandem MIS replacement Initiative 2 Initiative 1 Application 1
