User Guide Version 1.3
For The Enterprise
Contents
About this Document ...3
Summary of Changes ... 3
Document Owner... 3
Distribution Notice ... 3
Prerequisites ...4
Startup – Standard Use Case ...5
Startup – Remote User Without Cached Credentials ...7
About this Document
This document was created to aid in the deployment of the Allstate BIG-IP Edge VPN Client.
Summary of Changes
The following table summarizes all significant changes made to this document since its last publication date:
Version Details
1.0 Initial Version
1.1 Added Hotspot Connectivity 1.2 Clarified wired network logon 1.3 Added Two-Factor instructions
Document Owner
The document owner is responsible for the technical accuracy of information and long-term maintenance of this docum ent. The document owner for this manual is Infrastructure Services. Any changes made to this document that are not coordinated through the document owner are considered unauthorized.
Distribution Notice
Distribution of this document should not occur without the document owner’s consent. Use of this document is subject to all applicable Allstate policies and rules including, but not limited to Allstate’s Information Protection Policies and Standards (IPPS) manual (http://tssfs/ais/irs_manual/docs/) and the Human Resources Policy manual.
Prerequisites
Allstate imaged laptop with all current security software installed and
up to date.
Startup – Standard Use Case
Run the BIG-IP Edge VPN Client from either the Start m enu or from the shortcut on the desktop.
The client then will start connecting automatically.
You will need to enter your NTID, password and security code. (dom ain is not required in front of the NTID)
For information on how to set up the security code please click here.
It will run through a series of security checks.
*Note – If a error number appears here please record that error num ber and contact the ATSC.
After the checks are completed the client will show connected and m inimize to the system tray.
The F5 icon will show in the system tray.
At this point you are connected to the network.
Startup – Remote User Without Cached Credentials
Use cases & requirements:
o Case where user has never logged into the machine. o User does not have a Allstate network available
o Must be network connected via a hard wire (Ethernet cable)
o Depending on your connection speed this may take a long time
(20+mins) to complete. Power on laptop as usual. Press CTRL+ALT+Delete as usual Click on switch user
Click on Network Login
Enter username (including domain) and password
You will need to enter your NTID, password and security code. (domain is not required in front of the NTID) For information on how to set up the security code please click here.
A series of checks will run and your desktop will be displayed and you will be connected to the network.
Authenticated Hotspot
Some public hotspots require authentication or accepting terms of service before allowing access and due to Allstate security requirement there is a special procedure for connecting to these hotspots.
Example 1 – For a large amount of Hotspots this will work, the following is an example from McDonalds, however please remember this is only an example and the screens will look completely different based on the venue.
Click on wireless icon in the lower right hand corner in the system tray (as you would do to connect to any other wireless network)
If you are not connected to a network find the network you want to connect to and click connect.
Select the type of network as Public Network.
Launch the VPN client
The client will then attempt to connect.
It is at this point a window will open up and will display what you need to do. (THIS IS ONLY AN EXAMPLE) from here you would click “Get Connected” .
*If the window does not display with instructions please proceed to Example 2
You will need to enter your NTID, password and security code. (domain is not required in front of the NTID)
For information on how to set up the security code please click here.
Once it connects the client will proceed with its security checks and minimize to the system tray.
You will see the red F5 icon when it is connected.
Example 2 – In some cases the venues authentication page will not appear and the client will just stay in a connecting state. If this happens please perform the following.
Click on wireless icon in the lower right hand corner in the system tray (as you would do to connect to any other wireless network)
If you are not connected to a network find the network you want to connect to and click connect.
Select the type of network as Public Network.
Launch the VPN client
The client will then attempt to connect.
Launch Internet
Explorer, you may get the venues
authentication page. If not proceed to the next step.
Go to a different web site.
(www.google.com or www.yahoo.com for example. This will display the venues authentication page. If not please double check your network settings or ask the venue for assistance.
You will need to enter your NTID, password and security code. (domain is not required in front of the NTID)
For information on how to set up the
Once it connects the client will proceed with its security checks and minimize to the system tray.
You will see the red F5 icon when it is
