Call Catch is a leading provider of integrated call recording, call accounting and workforce optimization solutions for enterprises, trading fl oors, government agencies, and fi rst responders. Through an award-winning suite of call recording and call center analytics solutions, we empower organiza-tions to proactively improve the customer experience, increase workforce performance, ensure compliance and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk.
Our call recording and call center analytics solutions are designed with reliability, adaptability, and scalability in mind to accommodate changing technologies, customer needs and legislation. For more than a decade, our applications have been providing proven call recording and call center workforce optimization technology and superior service.
Call Catch INTERACT™ Media Player
Call Catch INTERACT™ Search
Not so long ago, voice recording was required primarily by public safety organizations for compliance with govern-mental regulations and liability purposes. However, over recent years it has been adopted by the fi nance, contact center, and other commercial industries. Furthermore, voice recording is now being used for much more than simple compliance or even quality assurance purposes. Organiza-tions now recognize the potential goldmine of data that lies buried in their recorded voice interactions. Every part of an organization can utilize Call Catch solutions to quickly and easily locate, access, and leverage relevant data – from Compliance and Liability Management, Human Resources, and Marketing, to Quality Assurance, Customer Service, Satellite Offi ces and even individual remote users.
In today’s fast-paced business environment, it is impera-tive that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind. So, whether you are legally required to record your communications, choose to record for qual-ity assurance purposes, need to enhance your business intelligence or want to boost your competitive advantage through state-of-the art information technology, Call Catch has a solution. We off er the highest level of security along with exceptional capabilities to enhance your everyday busi-ness practices, maximize your organization’s productivity and boost performance.
The Vision
Evaluate High-value Calls with Targeted Evaluation Forms
Call Catch applications provide leading interactions record-ing, quality management and workforce optimization solutions for businesses and government organizations worldwide. Our applications reputation and strategic vision for providing outstanding multimedia recording, quality management and workforce optimization technology and customer service is refl ected in our tremendous growth.
Key Facts
Our Technology
Call Catch is not only the most
powerful, resilient and reliable
product suite available on the
market, it also delivers the
lowest cost of ownership
available when compared
with other competitive
solutions
Established since 1994. First call recording •
solution developed on Microsoft Windows platform.
Blue chip customer base includes leading •
companies - 10 of the Fortune Top 50 companies - in the most competitive industry sectors, including fi nancial services, outsourcing services, public safety, healthcare and energy Interactions recording and workforce optimization •
solutions deployed in more than 1,300 organizations across 120 countries
Recognized by customers and industry experts in •
interactions recording and quality management Winner of numerous industry awards for •
innovation and technology excellence Strategic partnerships with leading •
telecommunications vendors, software developers and system integrators including Avaya, Aspect, Cisco, Genesys, Microsoft, Mitel, NEC, Nortel, Siemens, Utopy, Ericsson, 3COM, Panasonic, Aastra, Fujitsu, Alcatel, Samsung, Shoretel and Toshiba.
Don’t take our word for it
Call Catch applications interface and integrate with over fi fty ‘best of breed’ telephony platform providers. This gives you maximum connectivity options and the highest level of expertise across every product or technology. Simply, it adds up to voice recording at its best.
Some of the world’s largest and most customer-centric organizations rely on Call Catch’s solutions every day. The technology behind Call Catch’s applications have been deployed for interactions recording and workforce optimiza-tion soluoptimiza-tions in organizaoptimiza-tions across 120 countries. At Call Catch, we understand that in today’s fast-paced business environment, it is imperative that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind. So, whether you are legally required to record your communica-tions, choose to record for quality assurance purposes, need to enhance your business intelligence or want to boost your competitive advantage through state-of-the art information technology, Call Catch has a solution. We off er the high-est level of security along with exceptional capabilities to enhance your everyday business practices.
Technology Integration
Call Catch Clients
The Call Catch suite of products is comprised of inherently fl exible software-based architecture with non proprietary fi le struc-tures for easy exchange of information. This philosophy is the driving force behind our unwavering commitment to provide the most effi cient solution that will grow as your company and business does. Our open architecture solutions allow you to easily upgrade or modify your system as your business needs evolve. Unlike many proprietary systems on the market today, our solutions don’t limit your options for integration with outside vendor hardware and software. Our technology is capable of adopting or leveraging standard software and hardware products in order to build the optimal solution for you. Your solution is only limited by the availability of new technologies on the market.
Catch . Store . Recall
Corporate & Enterprise Banking & Finance Emergency Services & Government
Call Catch COMPLY™ brings simplicity to recording, with a fl exible solution that is easy to specify, install and manage. Call Catch COMPLY™ focuses on voice and data capture, that covers everything from storage to event logging, to retrieval, playback and analysis.
Call Catch COMPLY™ incorporates smart, reliable and cost-eff ective technologies that businesses need, including web-based interfaces that give worldwide access to replay, confi guration and maintenance.
With well over 20 years of testing and a capable develop-ment team with a strong reputation for innovation behind its products, it is little wonder that Call Catch COMPLY™ products are used in over 120 countries.
Tested and trusted recording solution •
Unique recording engine - secure, encrypted •
and authenticated recordings
Converged solution - one server to meet all •
recording requirements
Browser based - simple , easy to use and roll out •
VoIP Simplicity - automatic detection and •
tracking of recordable devices
Embedded solutions - audio and data stored •
together within the recorded fi les, off ering simple architecture, ease of use and total availability of calls against all data items Referential Integrity - stores all data about a •
call along with the call, meaning changes to confi guration tomorrow will not eff ect calls or changes to their call details made today
Single server solution - all recording, archive and •
replay functionality for a total converged solution from a single software application on one server
Call Catch COMPLY™
Key Product Facts
MURAL Event Reconstruction
Call Catch COMPLY™ also off ers a multiple channel replay application providing users with the ability to select and sort through results to locate the correct communications from multiple devices and sources, to correlate a single event reconstruction. The application off ers multiple fi le output formats and functionality to make the process fast and effi cient.
Call Catch built relationships
with all departments involved
on the project, from our users to
our telecoms and IT team,
who were more than happy
with the technical feasibility of
Make Better Decisions Faster. Harmonize
Quality, Effi
ciency, and Productivity
Improvements for Exceptional Results.
Call Catch INTERACT™
Call Catch INTERACT™ equips you with real-time knowledge and tools to drive continuous, proactive improvements across multiple operational dimensions in order to maximize the value of contact center customer interactions. Call Catch INTERACT™ is a rich, business-centric set of call center management software tools that will make a signifi cant impact on your bottom line by mitigating risk, streamlin-ing and enhancstreamlin-ing quality management and optimizstreamlin-ing performance.
Call Catch INTERACT™ enables organizations to proactively improve the customer experience, change agent attitudes and behaviors to achieve performance goals and identify and share valuable business intelligence throughout the enterprise.
Call Catch INTERACT™
Successfully increases profi tability, minimizes risk and •
improves customer loyalty
Creates a sustainable competitive advantage •
Improves overall customer satisfaction and retention •
Signifi cantly reduces call handle times, wasteful •
business operations and supervisor to agent ratios Improves operational eff ectiveness, accountability at all •
levels, fi rst call resolution, sales conversion and dollars collected
Automated interaction assembly to visualize total customer experience as it occurred over time
Automated coaching based on business rules to pinpoint interactions that must be followed-up on for coaching purposes
Call Catch is a well architected,
designed, and easy to use
solution that can help
managers optimize the
performance of their contact
centers.
Call Catch INTERACT™ Evaluation To-Do List
Call Catch INTERACT™ Heat Map of High Value Calls
Highly rated and endorsed by analysts for •
value enhancement
Acclaimed history of providing exceptional, •
award-winning solutions and service Fast time to value
•
Low total cost of ownership (TCO) •
Contains features for organizations and •
departments of all sizes Secure solution •
Outstanding value for money with •
award-winning capabilities
Outstanding, personalized service and support •
Call Catch ACCOUNTING™
Call Catch Accounting™ off ers a solution which intelligently provides pricing, provisioning, billing and presentation of telecommunications usage for management and revenue recovery. Allow your business to gain the upper hand with qualifi ed corporate modules designed with over 15 years of market experience in telecommunications.
In today’s challenging global economic environment, successful organizations are continuously looking for ways to improve operations. It is imperative to modify business processes in order to stay ahead of the market and meet operational and regulatory goals. Call Catch ACCOUNTING™ is designed to target the following areas:
Business process fl ow, automation and reporting •
Information and document retention and management •
Telecommunications reporting and management •
Telecommunications recording, analysis and •
compliance
Customer self service and contact center solutions •
Specialist voice and fax processing solutions •
Workforce evaluation metrics for training and •
optimization
Call Catch has added great
value to our organization! It
helps us gauge internal quality
in a more meaningful and
objective way.
Fully Web based/Multi-user interface •
Central management of multiple sites •
Highly scalable •
Supports the majority of phone systems •
(VoIP and TDM)
Scheduled reports to email •
Reports available to browser, PDF, Word, •
Excel and Crystal
Editable tariff and mark-up rates •
PABX trunk utilisation •
Report on site, department, employee, •
extension, account code and trunk Historic reporting
•
©2011 Call Catch Pty Ltd. All rights reserved Call Catch, the Call Catch logo’s are trademarks or registered trademarks of Call Catch Pty Ltd, in the USA and other countries. Information subject to change without notice.
For more information and details please contact
Call Catch
on
one of the below or email [email protected]
www.
callcatch
.com
Australia Level 26 44 Market Street Sydney, NSW 2000 Australia Tel: 1300 0 CATCH SW: +61 2 8667 0444 Fax: +61 2 8569 1788 Email: [email protected] Corporate HeadquartersUnited States of America
42nd Floor 155 North Wacker Drive Chicago IL 60606 Tel: +1 800 583 2779 SW: +1 312 803 3699 Fax: +1 312 803 4795 Email: [email protected] Singapore
Penthouse Level & Level 42 Suntec Tower Three 8 Temasek Boulevard Singapore 038988 Singapore SW: +65 6829 2231 Fax: +65 6829 2121 Email: [email protected] India Level 7 and 8 Vibgyor Towers G Block C62 Bandra Kurla Complex Mumbai 400 051 India SW: +800 1003 817 Fax: +22 4090 7272 Email: [email protected] New Zealand Level 27 PWC Tower 188 Quay Street Auckland 1010 New Zealand Tel: 0800 0 CATCH SW: +64 9 887 5045 Fax: +64 9 887 5074 Email: [email protected] Hong Kong Level 19 Two International Finance Centre 8 Finance Street Central Hong Kong, China SW: +852 5808 1343 Fax: +852-5808-1351 Email: [email protected]
