Logicalis Service Defined Enterprise
Chris Gabriel
Chief Technology Officer
Logicalis Europe
Puts business choice and experience first -
Keeps IT in control
Closing the gap between user expectation and IT reality
The New Complexity of IT Delivery
Network Capacity CAPEX or OPEX? Device Diversity Data Security Infrastructure Security Managing Service Levels Resource Provisioning Service Automation Cloud Consumption IoT Application Transformation Infrastructure Legacy
The New Expectation of IT Experience
Everything, anytime,
anyplace on anything! Life is mobile – IT is not! I can get everything from
the AppStore
I am a coder – where do I code?
I live my life in the cloud – surely everybody does? If you don’t do it – I will do it myself Technology is consumer – technology is easy.
Realtime Generation are now the Generation of Things
Mobile by
default
Taking control
of their own
security
And aware that their data is king
What’s driving the relationship between Business and IT
Growth Competition Technology Partnering Skills Diversity
Social Business Processes
Mobile Customer Experiences
Data Mining and
Analysis Cloud Computing IoT
Robotics 3d Printing Werarables Battery & Power
Technologies Cyber Security
* PWC Annual CEO Survey 2015
The CIO is in competition with the market
The IT organisation can run so
many IT projects
10x
But Line of Business wants to drive
innovation everyday
100x
And the market has everything
the business can dream of…
Linear IT is moving to multi-sourced IT
Line of
Business
Need
IT
Function
Software as a Service
Cloud Services
Consumerisation
BYO-IT
VC Rooms Remote Access Fixed Networking Compute & Storage Capacity ERP Contact Centre Security Business AnalyticsDemand
Supply
IT Driving and in Control Business Deciding In Control
The CIO Dilemma
Choice
vs
Control
‘The Service Defined Enterprise’
with
The Service Defined Enterprise – The CIO Agenda
Operate every IT platform with service outcomes as the primary KPI – ‘IT by Wire’ Define every IT service with business outcomes as the primary KPI
Define Services – Think portfolio – It’s what your LOB is buying
Deliver only what you have to – nobody will thank you if somebody does it better or faster
Welcome the market with open arms – And manage it for your business
Adopt pre-defined Architectures as your first choice – Internal Engineering = Cost and Time
Automate, Automate, Automate - Prepare your organisation for change
1
2
3
4
5
6
7
Moving into an era of IT by Wire
•
IT has to respond at the speed-of-business
•
Agility of core IT platforms is now critical
•
But in todays hardware driven world we
struggle make changes at the speed the
business needs
•
Resources need to be provisioned at the
push of a button
•
Changes need to be done with speed but
with control
•
Systems need to be monitored in real time
•
IT by Wire harnesses the growing
importance of software
IT by Wire – Building Service Defined IT
Hardware innovation is being overtaken by software innovation
“The control and data systems on F1 cars
are complex because of the demands
imposed by high-revving engines,
seamless-shift gearboxes and various
drive-by-wire controls.”
“Eurofighter Typhoon has a fore plane delta design, which
is inherently – and intentionally – aerodynamically
unstable in subsonic flight.
The instability in subsonic flight requires a complex flight
control system to support the pilot… The advantages of
an intentionally unstable design include greater agility”
Logicalis IT by Wire Reference Blueprint
Hardware
Software
Instrumentation & Management
Service Monitoring, Business Monitoring and Service TelemetryService Portfolio and Integration
Service Definition and Service ProvisioningAutomation Software Defined Policy,
Control and Automation
Virtualisation Service Abstraction and Resource Agility
Converged Infrastructure
(Data Centre, Network, Storage = VersaStack) Resource Pooling and Infrastructure Agility