Service Guide.
Help on the road.
Table of contents.
24-hour service hotline Page 3
Service Card Page 4
Claims management Page 5
Insurance management Page 6
Fuel management Page 7
Workshop service Page 8
Tyre service Page 9
Vehicle returns Page 10
AlphaGuide Page 11
The hotline should be your first stop for quick assistance in the event of a breakdown or accident, or if you have any questions about the contractually stipulated services.
What services can I access through the hotline?
– We provide quick and simple assistance in the event of a
breakdown or accident, whether you are on the road in Switzerland or abroad.
– We order breakdown assistance, towing and recovery services.
– We secure your mobility and arrange overnight accommodations when necessary.
– If you lose your Fuel & Service Card, we will have it blocked and order a replacement card for you.*
– We give you information about contract workshops and tyre partners.*
* We provide this service during our office hours, which are Monday to Friday 8:00 AM to 6:00 PM.