What’s Happening?
W&L’s incoming e-mail filtering system has
How Will This Affect You?
• You will receive an e-mail quarantine
notification for new quarantined messages • You can manage a quarantined message in
that notification or view it online (requires a login)
• You can pro-actively manage the quarantine at
http://spam.wlu.edu
Forefront: Valid email? Delete Known Spam or Virus Inbox W&L Email Server: Valid email? Quarantine Suspected Spam or Virus Yes Yes No ?
Blue arrows denote automatic actions
Red arrows denote user-controlled actions
Spam Quarantine Notification Message
The subject of the email will be “SpamQuarantine Notification” and the sender is [email protected]
• To read an email to determine if it’s junk or not, click on the Subject of the email (requires a login)
• To release a quarantined message to your Inbox, click on Move to Inbox
• To release a quarantined message to your Inbox AND send it to Microsoft to fine-tune ForeFront, select Not
Accessing your Forefront
Quarantine for the First Time
• In a web browser, go to
http://spam.wlu.edu
• The first time you need to access your
quarantine, click on
Accessing your Quarantine for the
First Time (cont’d.)
• Your email address is your username • Click Send
• You’ll receive an email from
“e[email protected]” with the subject
Confirmation Email
Checking Your Quarantine Online
Once you’ve created a Forefront password, go to
http://spam.wlu.edu any time you want; just enter your email address and Forefront
Four Choices for
Quarantined Messages
1. Move to Inbox: 2. Not Junk:
3. Delete:
Things to Remember about Your
Quarantine
• Items in the quarantine will be deleted after 15 days * • Your username is your email address.*
• Your password is NOT synched with your W&L network password. *
* (Almost) the same as Digitar
• Go to portal.digitar.com to check your quarantine with Digitar one final time as soon as possible before
Reporting Spam From Your Inbox
• If spam mistakenly arrives in your inbox,
Reporting Spam (cont’d.)
• You’ll get an email with the subject “Spam
Submission” from the sender
If Forefront Detects a Virus…
• The virus-laden e-mail will be deleted.
• You will receive a message with the subject
[NOTIFICATION] Virus infected message rejected from the sender Virus Scanner
• You don’t need to do anything, but if the sender address is someone you know, you might want to notify that person that you
That’s It, Except For….
• Safe Senders List
Adding to Safe Senders List
• Right-click on message • Then click Junk
• Then click Never Block Sender
• Any messages sent to that address are never stopped
Outlook 2010
Adding to the Safe Senders List
• Add single email
addresses by clicking on
Also Adding to Safe Senders…
Anyone that you send to is automatically added to your safe senders list (we’ve configured our servers that way).
Special Note for MacOS
• Although you can add safe senders in Outlook 2011 for the Mac, these addresses are not
Blocked Senders List
• You may specifically block senders by right-clicking on messages in your Inbox,
• Then click Junk
• Then click Always Block Sender
• Any messages sent to that address are added to a Blocked Senders List
Forefront: Valid email? Delete Known Spam or Virus Inbox W&L Email Server: Valid email? Quarantine Suspected Spam or Virus Yes Yes No ?
Blue arrows denote automatic actions
Red arrows denote user-controlled actions
Forefront Spam Filtering Flow WITH Junk Mail Filtering
What is the difference between
quarantine and junk mail filtering?
•
Quarantine is what is caught by the
Forefront service.
Spam score > dump or send to quarantine Lower score goes to Exchange
First, Activate Junk E-Mail Filtering
in OWA
• You have to select
Automatically filter junk e-mail here in OWA to
activate junk e-mail filtering
1. Go to
http://owa.wlu.edu
2. Click on Options
3. Click on Junk E-Mail 4. Select Automatically
Outlook 2010
Junk E-mail Options
• Click on Junk in the ribbon
• Junk E-mail Options • Make sure that
“Automatically filter
junk email” in OWA is
Outlook 2010
Outlook 2010
Check Your Junk E-Mail
Folder!!
• Once you activate junk e-mail filtering, you need to check your junk e-mail
folder daily
• Add Junk E-Mail folder to your Favorites in Outlook 2010
• Right-click and Show in
Where to find help
• http://help.wlu.edu
• Information Desk x4357
Why did we choose Forefront?
• Forefront is in the Gartner “Magic Quadrant” for secure email gateways. • Our student email system has been using Forefront for several years, so
we have some experience in ITS with this solution.
• You can manage your quarantine from the notification email—we hope most customers will find this more convenient than logging into a
separate website. In Digitar, you had to log into the site to manage the quarantine.
• It’s included in the fees we’re already paying to Microsoft for Outlook, so the cost savings for the university is a factor. We would not let that be the only factor, but it is not inconsequential. Other solutions started at about $30,000-$50,000 per year.
• Forefront is can more easily be integrated with Active Directory, Outlook and our Microsoft environment. This is an efficiency for ITS and it allows us to more efficiently manage the spam filtering process in a number of ways.
