BSB Diploma of Business Administration. Course Overview

(1)

BSB50407

(2)

1. Welcome

Welcome to your Diploma of Business Administration course at VECCI. This course overview has been developed to provide you with important facts regarding the program. Please read it carefully. If you require further information please speak to your facilitator or the Training Registrar whose details appear below.

1.1 VECCI Team

Belinda Tierney

Manager, Training & Consulting Email: btierney@vecci.org.au (03) 8662 5345 Postal Address: 486 Albert Street East Melbourne 3002 My trainer is: Phone: Email: Laura Dillon Training Registrar/ Senior Training Administrator Email: ldillon@vecci.org.au Ph: 03 8662 5188 Postal address: 486 Albert St East Melbourne3002

2. BSB50407 Diploma of Business Administration

2.1 Program Information

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

The skills you gain from this business course will prepare you for a range of administrative careers, including:

(4)

• Senior Executive Assistant • Personal Assistant

As this qualification requires participants to apply and practice the new skills across an organisation, with access to different occupational groups and circumstances, and also to base their assessment solutions in a workplace environment, it is highly preferable that candidates are employed or otherwise engaged.

This course provides the opportunity to formalise and to develop administration skills to perform at a higher level in the workplace, and receive a nationally accredited qualification.

Key features of the program include:

• Flexible delivery, combining face-to-face workshops and self-directed learning or workplace-based applied learning

• Nationally recognised competencies that can be gained on the job • Holistic assessment process

• Units of study that reflect workplace context • A wide range of learning opportunities

Due to its flexibility and focus on workplace development of skills and knowledge and their immediate applicability on job, this program ensures its relevance and currency to participants.

During this course you will learn how to: • Manage meetings and conferences • Plan or review administration systems • Set standards for business documents • Manage projects

(5)

2.2 Entry requirements and pathways

There are no entry requirements for this qualification.

Pathways into the qualification

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma - level, including:

• with BSB40507 Certificate IV in Business Administration or other relevant qualification; OR • with extensive vocational experience in a range of environments in senior support roles

Candidates seeking entry based upon their vocational experience or for workplace-based enrolment should generally be in job roles including:

• Administration Officer • Accounts Supervisor

• Executive Personal Assistant • Office Administrator

• Project Assistant

• Experienced people in senior administration roles, who want their skills formally recognised • Individuals requiring formal management qualifications in order to apply for promotion or

seek other employment opportunities

Pathways to completion and further studies

Pathways to completion of this qualification include: • Course attendance and assessment

• RPL / Credit Transfer for partial or full qualification • A combination of the above

(6)

After achieving this qualification candidates may undertake a variety of business or management studies at the advanced diploma level.

2.3 Units of Competency

The Diploma of Business Administration requires the completion of a total of 8 units of competency, as follows:

1. BSBWOR501B Manage personal work priorities and professional development

This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.

2. BSBADM504B Plan or review administration systems

This unit describes the performance outcomes, skills and knowledge required to plan or review the requirements of effective administration systems and procedures for implementing, monitoring and reviewing the system.

3. BSBADM506B Manage business document design and development

This unit describes the performance outcomes, skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.

4. BSBPMG522A Undertake project work

This unit describes the performance outcomes, skills and knowledge required to undertake a straightforward project or a section of a larger project.

(7)

5. BSBADM502B Manage meetings

This unit describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

6. BSBADM503B Plan and manage conferences

This unit describes the performance outcomes, skills and knowledge required to plan, promote and coordinate conferences, ensuring follow up procedures are incorporated.

7. BSBWOR502B Ensure team effectiveness

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

8. BSBCUS501C Manage quality customer service

This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

2.4 Time Commitment

This program is a combination of face to face delivery, reading through and undertaking the activities within the Participant Guide to understand the theoretical concepts, and self-directed or structured workplace learning and assessment activities; your completed assessments are to be submitted to the Trainer/Assessor at the specified date.

The recommended nominal duration of this course is 410 hours, including the face-to-face

(8)

Participants should allocate a minimum of 11 hours per week to read through the Participant Guide, undertake the self-directed learning activities or undertake the non-routine applied learning

activities in the workplace, and complete the assessments.

The learning schedule and activities for your traineeship course are provided to you as guidelines in Part 3 of your Training Plan.

2.5 Assessment

Classroom-based (non-traineeship) delivery:

Assessments for each of the units must be completed and submitted as scheduled (e.g. within a 6-month timeframe from the delivery of the unit). This schedule allows for a reasonable time for workplace practice and assessment preparation. You will have to email your assessments to the Training Registrar, unless otherwise instructed. All assessment work must be received by VECCI by the end of the course.

Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted.

The end date of your course is the last assessment due date.

Traineeships (if applicable):

The assessment due dates will be scheduled in agreement with the participant, and then documented in the Training Plan.

Assessments must be submitted (handed over) to the assessor on the agreed dates.

(9)

2.6 Employability Skills Summary

Today, employers in Australia and all over the world value people who have the necessary skills and knowledge but whom also fit well into their organisation, use their initiative to solve day-to-day problems, work productively, manage their time efficiently, and are keen to continue learning. These types of skills are known as 'employability skills'.

These are skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions.

The employability skills are embedded within each unit of competency you will study and they will be holistically assessed together with the other performance requirements.

The following table contains a summary of the employability skills required by industry for this qualification. The outcomes described here are broad industry requirements that may vary depending on the detailed requirements of each unit of competency that makes up this qualification.

Employability Skill Industry/ enterprise requirements for this qualification include:

Communication • managing organisational systems and processes to ensure usability and compliance by all staff

• participating in complex interpersonal exchanges requiring excellent negotiation and writing skills

• using effective interpersonal skills and relating to a wide range of internal and external clients

Teamwork • delegating tasks as per job role responsibilities to appropriately skilled team members

• working and consulting with others to develop systems and processes

Problem solving • anticipating problems and preparing contingency plans

• controlling budgets, reconciling figures, rectifying anomalies and applying estimating skills

• researching and analysing data to prepare work plans and processes as required

Initiative and

(10)

advice

Planning and

organising • allocating resources to ensure organisational requirements are met • collecting, collating and analysing information using appropriate workplace business systems

• developing contingency plans and strategising to meet client needs • managing meetings and conferences effectively through excellent time

management and organisational skills

Self - management • following legislative and regulatory requirements to ensure the safety and security of organisational and employee information

• managing own time and priorities and dealing with contingencies

• meeting statutory requirements in respect to payroll and recruitment practices • taking responsibility as required by work role and ensuring all organisational

polices and procedures are followed

Learning • planning training needs, and monitoring and evaluating • training and induction programmes

Technology • using complex functions of computer software to design and develop templates, standard documentation and user manuals

• using electronic communication devices and processes i.e. computers, internet, intranet, email to produce written correspondence and reports