eGistics specializes in providing private cloud-based document and data
management solutions that help banking and financial services
companies improve business processes in a secure and compliant
environment.
Our suite of solutions for banking and financial services organizations includes:
Payments Content Executive (PCE)
The eGistics Payments Content Executive (PCE) provides highly secure, distributed access to payments data and related document images for historical transaction content management. Authorized users can research, display, download, or export data and related document images – including checks, remittance coupons and advices, lists, invoices, correspondence, and envelopes – for unlimited transactions. The application’s scalability can support the requirements of the largest financial institutions and their customers.
Used by Leading Banks and Third-Party Processors
The largest third-party lockbox providers and many of the top U.S. banks use PCE to provide data and document access to their retail, wholesale and whole-tail lockbox clients. The application also provides access to EOB data and related document images for healthcare banking customers.
A common content management infrastructure across all of these payments applications allows users to access consolidated information via single sign-on, Web services or bank portal. PCE also is compatible with any legacy remittance or lockbox processing system, ensuring that users can access all of the information they need to run their business. Other key benefits include:
• Cost-effective solution for managing the growing volume of data and document images
• Highly reliable fully redundant architecture with automated fail over • Distributed and timely access to the transaction content required for
enterprise functions
• Highly configurable user experience, workflows and business rules • Variable-length storage periods to meet any corporate retention policy • Highly secure user access, and industry-leading audit tracking and reporting • Highly scalable, loading hundreds of millions of images monthly
• Integrated HIPAA, PCI, BSA, FFIEC and SSAE 16 compliance standards • Optional streamlined exceptions management through a real-time,
rules-based engine
• White-Labeled branding
OVERVIEW
Document & Data Management for
Banks and Third-party Processors
eGistics Solutions
for Financial
Services
Client Decisioning Module for Distributed Exceptions Management
The eGistics Client Decisioning Module for distributed exceptions management (CDM) is an optional feature of PCE. CDM accelerates receivables posting by enabling corporate billers to review and correct exceptions the same-day they are processed by the lockbox provider. Banks and third-party payment processors benefit from a new source of fee income and stronger customer relationships.
Banks and other payment processors use CDM to provide their corporate clients with the ability to securely manage exception items online, the same-day they are
processed. CDM exceptions management engine groups items based on user-configurable rules and the decision status of each item. Corporate customers then securely log into CDM to accept, reject or hold exceptions, add or update information necessary to resolve exceptions, and annotate comments regarding actions taken. Customers use a single sign-on to manage exceptions captured across multiple lockbox sites. The CDM queues are “swept” at pre-defined times during the day so reviewed items can return to the payments processing workflow. CDM also supports multi-day queues for longer decision cycles.
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Long-term Management of ACH Data
eGistics offers an innovative, cloud-based ACH Payment Data Management application that makes it easier and more cost-effective for banks and financial services companies to store and retrieve Automated Clearing House (ACH) payment data and any attached documents, and research and manage disputes.
Compared to traditional processing systems, the eGistics ACH solution makes it a snap to quickly search payment records to respond to customer inquiries or disputes. And banks have the flexibility to exclude certain transactions from the repository – such as internal payroll – for security and privacy reasons. What's more, our ACH management solution provides annotation capabilities, so researchers can include critical
information such as the case number of an investigation or an issue's resolution. Additionally, the solution helps users see certain patterns of payment behavior that wouldn't be obvious if an operator is looking at the data statement-by-statement – a critical capability as Regulation E consumer complaints about unauthorized debits continue to rise. The solution allows users to track multiple complaints by individuals, which can indicate a pattern of fraud.
eGistics’ ACH solution also supports long-term storage of ACH payment information.
Expedited Dispute Management
The platform also expedites the ACH dispute research and resolution process, enabling a receiving depository financial institution (RDFI) to reduce losses associated with ACH Regulation E transactions.
With the flexible eGistics platform, which allows for access across multiple sites, RDFIs can facilitate returns processing within tight deadlines, leading to higher recovery rates. What's more, eGistics' ability to search data based on configurable parameters allows RDFIs to identify patterns and trends and react more quickly to unauthorized ACH debits. And the flexible security capabilities provided by the eGistics ACH application enable an RDFI to block and restrict user access to transactions based on any ACH field.
The eGistics solution supports the filtering of all NACHA Standard Entry Class Codes (WEB, TEL, POS, ARC, BOC, POP, etc.).
ACH Originator Management and Reporting
The eGistics ACH Originator Management Reporting solution includes endpoint analysis by RDFI; SEC Analysis by type (WEB/TEL/IAT); and risk exception analysis over credit limits.
As an example, the Risk Profile Report indicates exceptions against known historical averages specific to ACH originator transactional values and volumes.
eGistics ACH originator solution helps banks:
• Research ACH originator performance using historical transactional data • Develop and manage originator risk profiles
• Reduce the number of over-limit conditions
CloudDocs Document Management for Banking Applications
eGistics specializes in providing cloud-based document management solutions that help banking and financial services companies capture, organize, store, protect and use important business documents in a secure and compliant environment.
Typical applications include: • Employee Records • Vendor Management • EBAM • Trade Finance • Treasury • Loan Servicing • Agreements / Contracts • Branch • Audit • IRAs
CloudDocs helps banks manage the cycle of document processing, from capture to destruction.
Document Audit
eGistics CloudDocs provides banks with a powerful tool called Document Audit, which enables users to identify documents required as part of a set, and documents that are date sensitive. Users can instantly identify any required documents missing from a set, or documents that have exceeded (or will exceed) a specified date.
By making it easy to capture, index, organize, securely store and find documents important to banking functions, CloudDocs streamlines the management of documents and helps staff do their daily work, whether that involves serving the needs of
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Cloud-Based Solutions
Because the eGistics solutions are cloud-based they require no upfront capital expense for facilities and hardware, no costly software license or maintenance fees, no server utilization fees, and no heavy burden on strapped internal IT resources. Users pay for the service based on the volume of information they load for storage each month, making the ongoing cost variable and predictable.
World-Class Security and Compliance
eGistics has reliably provided secure cloud-based data and document management for leading financial institutions for over 18 years, and has continuously increased the levels of security that protect highly sensitive data. Our private cloud-based data and document management security environment is accepted and approved by the most sophisticated financial institutions in the world.
CloudDocs provides world-class physical and cyber security: • PCI certified
• SSAE-16 • SOC 1 & 2 • Bank Security Act • FFIEC
• HIPAA • Safe Harbor
eGistics has the safeguards in place to store very sensitive information. We utilize multiple encryption technologies and best-in-class network intrusion detection. We also provide industry-leading user administration and audit reporting, with customer-administered group and sub-group privileges and audit reporting on all activity. Our infrastructure earns the highest Tier 4 data center rating, and includes mirrored, geographically dispersed data centers for real-time business continuity and automatic fail-over. You can be confident that your documents will be available when you need them, and most importantly, that they have multiple layers of protection from unauthorized access.
