maxis fibre
internet
quick start guide
Welcome
a warm
welcome from
all of us at
maxis
for Maxis postpaid customers Monthly fee of
(For all others)
Unlimited download quota*
Free installation*
Additional charges will be incurred should you request for non-standard installation
Unlimited calls
to Maxis fixed lines
INTERNETFREE CALLS
10
MbpsON YOUR MAXIS MOBILE FROM YOUR DECT PHONE
Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges and calls to other IDD destinations to follow Maxis IDD call rates.
to Maxis & Hotlink numbers (worth up to 100 mins RM12/mth) to 10 IDD destinations (fixed & mobile numbers)100 mins
RM
138 /
mth RM148/mth(worth approximately RM30/mth) to Maxis mobile numbers (worth up to RM9/ mth)
RM0.09/min on subsequent charges
100 mins
Congratulations for taking the first step in turning your house into a Maxis Home! With Maxis Home Fibre Internet, you can expect a richer internet experience with faster downloads, enhanced online shopping experience, smoother video streams and more. Now you can do more in less time!
Need to stay close to your family and friends? Then you’ll love the free allocated minutes to Maxis mobile numbers and IDD destinations like Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan!
To find out more about your package details, visit maxis.com.my/home.
Below are the benefits that you will enjoy for subscribing to our service.
• Fibre Internet
• Free allocated minutes from your DECT phone - to Maxis mobile numbers
- to 10 IDD destinations - to Maxis fixed lines
On top of free allocated minutes, you will also enjoy Internet Security to protect your devices and manage your children’s online experience.
Enclosed in this welcome kit is the quick start guide to assist you. For call charges after allocated free allocated minutes, Frequently Asked Questions and Terms and Conditions, log on to maxis.com.my/home or call
1800 82 1123.
Welcome to Maxis Home!
Yours sincerely, Maxis
instructions for use
• Use the accessories delivered with the device or use those recommended by the vendor, such as the power adapter and battery.
• The power supply voltage of the device must meet the requirements on the input voltage of the device.
• Keep the power plug clean and dry to avoid electric shocks or any other hazard.
• Dry your hands before removing or inserting cables.
• Stop the device and switch off the power before removing or inserting cables.
• Switch off the power and remove the power plug if the device is shut down for a long time.
• Keep the device free of contact with water or other liquids. If such an accident occurs, switch off the power immediately and remove all cables, including the power cable, optical fibres and network cables from the device. Contact the Maxis customer service centre in case of a device failure.
• Do not stamp, pull, drag or excessively bend the cables because they may get damaged, thus leading to a device failure.
• Do not use cables that are damaged or aged.
• Do not look directly into the optical port on the device without eye protection as the infrared may injure your eyes.
• In case of any abnormalities such as smoke, abnormal sound or odour, immediately stop the device, switch off the power and remove all cables, including the power cable and network cable from the device. Contact the Maxis customer service centre in case of a device failure.
• Prevent foreign objects such as metal objects from dropping into the device through the heat dissipation vents.
• Prevent the outer case of the device from being scratched as the paint that falls into the device may cause a short circuit. In addition, it may cause an allergic reaction to human body.
• Keep the device out of the reach of children. Ensure that the devices are not dismantled so that the components are not exposed.
• Use of lightning protection is recommended to avoid device damage during storms.
safety tips
for your reference
MyAccount Portal
how to create your personal MyAccount Portal
ID and password
internet security
how to activate the service
how to download the software
speedtest
how to get an accurate result using speedtest
description of LED lights on equipment
Optical Network Terminal (ONT) / Broadband
Termination Unit (BTU)
simple troubleshooting guide
1
2
3 - 4
5 - 7
8 - 11
12 - 14
15 - 16
3 2
Log on to MyAccount Portal at mylaunchpad.com.my
Click on “Create an account”
how to create your personal MyAccount ID and password
VoIP no. :
VoIP password :
Wi-Fi user ID :
Wi-Fi password :
MyAccount ID :
MyAccount password :
Remarks :
for your
reference
Log on to MyAccount Portal at mylaunchpad.com.my
(Please refer to page 3 - 4 for step-by-step instructions on how to create your personal account)
Click on the “MIS” tab on the account page.
how to activate the service
and password recovery security question.7 6
how to download the software
Under the MIS tab, there are two sub tabs.
Click on “Download your Maxis Internet Security now” to download the MIS files.
Click Run > Next
Please read the License agreement and click Accept
Perform speed test using wired connection to Residential Gateway modem (RGW).
1) Open your web browser.
2) Log on to http://dsldevice.lan or to the IP address of your RGW (by default : 192.168.1.154).
3) When the RGW GUI appears, click on Wireless under the Home Network category.
disable residential gateway modem (RGW) wireless connection
Disclaimer
The speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online.
how to get an accurate result using speedtest
11 10
clear your browser cache To clear your cache:
1) On the Internet Explorer Tools menu, click Internet Options.
The Internet Options box should open to the General tab.
2) Under the Browsing History section, click the Delete button. A Delete Browsing History box should open. Click the box next to the Temporary Internet files Delete button. This will delete all the files that are currently stored in your cache.
3) Click OK, and then click OK again.
4) In Wireless Access Point, click on Configure.
5) Uncheck “Interface Enable” option.
Figure 2: Top view of the Residential Gateway modem (RGW)
Actual unit may differ from visual above
Residential Gateway modem (RGW)
Power Ethernet Wireless Phone1 Phone2 Broadband Internet
description of
LED lights on
equipment
Figure 1: Top view of the ONT / BTU
Actual unit may differ from visual above
Optical Network Terminal (ONT) / Broadband Termination Unit (BTU)
TEL2 TEL1 LAN4 LAN3 LAN2 LAN 1 LOS PON Power
Ethernet Green Off
On Blinking
Ethernet connection, no activity Ethernet activity
Power off
Wireless
Green Orange Red
Red/Green Off
On Blinking On Blinking On Blinking Toggling
No wireless activity, WPA(2) encryption Wireless activity, WPA(2) encryption No wireless activity, WEP encryption Wireless activity, WEP encryption No wireless activity, no security Wireless activity, no security Wireless client registration phase WLAN disabled
Phone Green
Off
On Blinking
VoIP service up VoIP activity VoIP service down
Internet Green
Red Off
On Blinking On
Internet connectivity, no activity Internet activity
Internet connection setup fail No internet connection Broadband Green
Off
On DSL Synchronized
Pending DSL Synchronization
15 14
1. Unable to connect to the internet.
Is the ONT / BTU powered, “POWER” LED light lit?
No: ONT / BTU is not powered. Please ensure the power plug is functional and switched on.
Yes: Power Off and On the ONT / BTU and RGW. If problem persists, proceed to next question.
Is the cable from PC plugged into “Ethernet” port at the RGW?
No: The cable might be unplugged or plugged incorrectly.
Plug the cable into the correct port.
2. Inactive fibre connection.
Is the “LOS” LED light blinking in red?
Yes: The patch cord might not be connected to ONT / BTU. Plug in the patch cord to its place.
3. Experiencing slow internet connection.
Is there a router, switch or another device connected between the RGW and PC?
No: Power Off and On the RGW.
Yes: Connect the cable from PC directly to the RGW and verify.
Disclaimer
Product information, packages and diagrams used are correct at time of printing. Maxis reserves the right to make any changes deemed necessary and/or required to its services and equipment. For latest information, kindly visit maxis.com.my/home.
Ethernet Green Off
On Blinking
Ethernet connection, no activity Ethernet activity
Power off
Wireless
Green Orange Red
Red/Green Off
On Blinking On Blinking On Blinking Toggling
No wireless activity, WPA(2) encryption Wireless activity, WPA(2) encryption No wireless activity, WEP encryption Wireless activity, WEP encryption No wireless activity, no security Wireless activity, no security Wireless client registration phase WLAN disabled
Phone Green
Off
On Blinking
VoIP service up VoIP activity VoIP service down
Internet Green
Red Off
On Blinking On
Internet connectivity, no activity Internet activity
Internet connection setup fail No internet connection Broadband Green
Off
On DSL Synchronized
Pending DSL Synchronization
Power Green
Red
Orange Off
On On Blinking
Power on, normal operation Power on, self-test failed, indicating device malfunction
Device is upgrading Power off
4. Unable to find the Wi-Fi network.
1) Open a browser and log on to 192.168.1.254. In the RGW GUI click on Wireless under the Home Network category.
2) In Wireless Access Point click on Configure at the top right hand corner of the screen.
3) Make sure the “Interface Enabled” option is checked.
4) Scroll down and look for the “Channel Selection”.
5) Change the channel from “Automatic” to “Manual”.
6) Go to “Channel” and change to other available selection, ie. 11 or 12.
7) Click apply and try again to connect with the Wi-Fi network.
5. Unable to make and receive calls to and from all numbers.
Is the DECT phone powered?
No: DECT phone is not powered. Please ensure the power plug is functioning and switched on
Yes: Power Off and On the DECT phone and verify.
Is the cable from DECT phone plugged into RGW “Phone 1” port?
No: The cable might be unplugged or plugged incorrectly. Plug the cable into the correct port.
