SIP Matters at
360° Solutions
Flexible, resilient and cost effective
call routing for your voice traffic
What is SIP Trunking?
Our SIP Trunking solution will connect your site
directly into our partner’s telecom network via
an IP connection to carry and terminate your
inbound and outbound voice calls across the
public telephone network.
The service provides a highly flexible
alternative to ISDN for carrying your inbound
and outbound call traffic. Operating with all
major IP PBX brands, you can invest with
confidence knowing that your PBX hardware
will operate with the network service.
When compared to ISDN, our SIP Trunking
service represents a scalable alternative that
will almost certainly deliver you cost savings.
Investing in SIP will deliver you more flexibility
in terms of what telephone numbers you have
and where you have them and will deliver you
a robust business continuity service that
ensures that you never lose calls.
The service can support connections ranging
from two channels for businesses with small
PBXs to no limit on the number of channels
that can be supported for large enterprises
and contact centres.
of medium and large
businesses are now
using some form of
IP calling”
growth in IP calls was
experienced in
50
%
100%
2013
”
“
Be more flexible Move office and keep the same geographic number without any call forwarding costs.
Eliminate downtime If your office has to be temporarily relocated in an emergency, this can be achieved quickly and easily with SIP. Rationalise phone lines If you operate across multiple sites, SIP
Trunking provides ISDN line rationalisation options, reducing line rental costs.
Save money IP connectivity costs less than ISDN with lower call costs, free internal calls between extensions and offices and lower line rental costs.
Deliver resilience Load balance your calls between sites during peak hours or offer as a failover to ISDN to eliminate downtime and deliver 100% uptime.
Converge voice
and data High quality voice and data all over one connection, delivering you significant cost savings.
Why use
SIP Trunks?
How does it work?
Our SIP Trunking service connects your PBX to our partner’s network enabling your services to reach the public service telephone network. Connection from your site or sites is via an IP connection and delivers an availability guarantee, voice channel guarantees and voice quality of service assurances.
SIP Trunking and
your telephone system.
Our SIP trunking services, delivered via our partners have been conformance tested with all of the UK’s IP PB
manufacturers. Should you be investing in SIP services and a replacement telephone system concurrently, we have developed a preference for Mitel systems, due to their flexibility and robustness but we also supply Avaya, Shoretel and NEC systems. Remember though, your SIP services will work with all the main IP PBX vendors.
Preferred telephone system vendors
Your SIP services will also work with
360 Solutions –
Your SIP trunking considerations
When using our SIP trunking your PBX telephony can be located either at your company site or remotely, should your off site facility be able to accommodate your telephony.
Your equipment Access
Business continuity
Our SIP trunking service will help protect your office environment due to disaster, such as fire, flood, or other natural disaster. Say your London branch has to close in an emergency, and you need your calls routed to Manchester immediately, SIP trunking can do this without incurring additional expense. There are no call forwarding costs for each inbound call and set up at your new location is quick and easy.
Work smarter
using SIP Trunking
Using our SIP trunking service, you’ll benefit
from a service that is more robust and cost
effective than ISDN. Because SIP Trunking
is an IP-based telephony service, you’ll also
benefit from number flexibility which gives
you access to whole host of additional
benefits. Take a look at some of the other
ways that SIP Trunking can enhance your
business operations.
Your premises
- London Flooding inLondon
Alternative premises - Manchester
PSTN
Disaster recovery
and service resilience
By operating with multiple PBX’s, each at a separate site and each with its own connection, you will always have service availability. Should one site go down, your inbound and outbound calls can automatically be rerouted to the second site in an instant and without any prohibitive call forwarding charges. With this set up, you can also share the load on inbound calls to two or more sites. Alternatively, you may wish to use your existing ISDN line as a back up.
For absolute resilience, when combined with our inbound services, your SIP trunking can be used to provide a solution with 100% uptime. In the unlikely event that all of your SIP trunking services are unavailable, you can still instantly re-route your
inbound calls to any destination by redirecting calls to your number of choice through our secure online portal.
Multi site rationalisation
For those operating across multiple sites, introducing SIP as an alternative to localised ISDN will result in reduced line rental and maintenance charges. In this instance, remote sites connect into the centralised PBX, leaving you with just the cost of an IP connection and handsets.
Business relocation
SIP trunking provides the ultimate in
number flexibility. When using SIP trunking, Businesses can relocate premises and retain their existing phone numbers. This not
only provides continuity of service to your Customers but also saves money on printed literature.
If you are new to SIP Trunking, we can easily transfer your old or existing numbers so that you avoid expensive call forwarding or diversion charges.
0161
0207
What about call quality?
Call quality when using SIP is quite simple.
It’s all about bandwidth.
Basically, the audio quality of calls when you use SIP is wholly reliant on your infrastructure’s capacity to carry your call traffic volume.
Providing you have sufficient bandwidth available through your IP connection on site to support the number of concurrent calls you require – you’ll enjoy consistently excellent standard of voice quality.
360° Solutions are a leading supplier of innovative communication solutions that enable remote working, workforce optimisation, workforce mobility, business continuity and unified communications.
Highly accredited with world class partners such as Mitel, Microsoft, Shoretel, Avaya, Virgin Media and Vodafone among others, we are able to provide a fully comprehensive managed service to our clients. We pride ourselves on giving sound independent advice and delivering outstanding service levels.
360° Solutions
360 House, 1 Faraday Court, First Avenue, Centrum 100 Burton Upon Trent, Staffordshire, DE14 2WX
360° Solutions
145-157 St John Street, London, EC1V 4PW 0800 840 0360
[email protected] www.360-solutions.co.uk
Follow us on Twitter: Solutions_360 0203 657 4004
0203 657 4005
Connectivity
Talk to us about our range of Ethernet, FTTC, SDSL or ADSL connectivity to ensure your access to the Internet provides you with the right SLA guarantees on packet loss, delay and jitter – all the elements that are important to ensure good voice quality.
IP Telephony
We offer a range of IP compatible handsets which give you access to a range of practical features including remote voicemail access, call forwarding & monitoring, built in conferencing and the ability to twin landlines and mobiles to ensure that you never miss a call.
Inbound Call Management
Cater for an emergency by setting up diverts that you can trigger remotely in the event of a disaster, create call routing and IVR messages and monitor and recording incoming calls to ensure compliance and improve agent call handling
