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Text “Feedback” to 07950 081 082

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New HR & Payroll offer for 2015

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Two service offers: WES HR & WES Payroll

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Improvements following market research and customer engagement with Schools

Objectives of the day

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Overview of operating model

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Revised service offers for WES Payroll & HR

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Introduction of WES Payroll Direct

Introduction

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2015 is about taking our service from a

predominantly transaction based service to a

completely customer focussed one

To provide proactive targeted support for all

your HR and Payroll needs

New Operating Model

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New Operating Model

Integration of HR and Payroll services

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One named contact for all HR & Payroll Queries

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Escalation to specifically trained specialists for individual school issues

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Quicker responses

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Contact options: Telephone and online

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Proactive termly contact to discuss HR and Payroll requirements.

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New Operating Model

Improved online Customer Contact Centre WES HR & Payroll Direct (Zendesk)

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Online system to raise all queries with HR & Payroll

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Track queries and keep audit for information purpose

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Secure system available 24/7

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New Operating Model

New revamped WES Website and knowledge library giving you:

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Access to self serve information and advice

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Interactive process flows for HR & Payroll processes

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Access e-learning, user guides and FAQ’s Simple and easy to use

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One contact into HR and Payroll to minimise requests for information.

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Seamless gross to net payroll function.

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Audit trail of all HR and Payroll queries.

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Quicker response times.

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User friendly interactive guidance allowing you to self serve basic information.

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Improved consistency of advice

Value of Integrated Operating Model

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WES Payroll

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Payroll Offer

•For 2015 there is one simple price per payslip subscription for Payroll

•Payroll ‘plus’ has been removed

•Contracts will be available on a Buy As You Need basis

•Formal launch of WES Payroll Direct, our online form solution - we will no longer accept paper changes

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Fully integrated simple to use industry standard payroll solution.

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Developed from extensive market research with school staff in mind

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Online portal supporting management of your payroll

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Ability to control, manage and make changes by self-service

Overview

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Secure online system with real-time access 24/7

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Advanced data validation reflecting local practices

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Manage your own HR data

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Easily accessible support and guidance

Overview

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• Warwickshire County Council know schools

• Extended payroll deadlines for all data entry

• All your employee information in one easily accessible place

• Fully secure single sign on system

• Integrated Payroll team to help support your school

• More control over your data through Self-Service

• Automated system uploads reducing error and cost

Values & Benefits

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WES Payroll Direct – Welcome Screen

Easy to navigate system with

notification screen

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WES Payroll Direct – Employee Records

Make changes to your Payroll at the click of a button

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Full seamless gross to net payroll function

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Reduced price for payroll service.

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Revised KPI‘s

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Support will be available during roll out of new system

Payroll Summary

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WES HR

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Proactive, targeted support and HR advice including

monthly sickness absence monitoring

Integrated HR and Legal service enabling us to

provide risk assessed advice and achieve best

outcome for school

The new HR Service Offer gives your school

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Basic

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Subscription based on 2014/15 prices.

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Access to advice and guidance online through WES

website, access to HR & Payroll Direct for routine advice on policy and procedures.

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Buy as you need add on options for technical advice or face to face contact.

The HR Service Offer

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Subscription on a price per payslip basis

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Access to WES website and HR & Payroll Direct

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Technical HR Advice over the phone

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2 hours WES legal services advice

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Sickness absence monitoring (if you subscribe to WES Payroll)

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Monitoring and analysis of your contacts to suggest services which may add value to your school

The new HR Service Offer

Enhanced

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Additional HR services available on a buy as you need basis

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On site HR Advice, job grading, technical advice at hearings, training, workforce development, and mediation

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Varying levels of service from job postings to fully managed campaigns, contract production and Vetting Services

Buy as you need Services

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To develop excellent people management through proactive and targeted support

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Offer solutions to help achieve the best outcome for your school in a timely manner

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Help to reduce sickness absence in your school through proactive interventions

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Increased proactive contact with your school to foresee and prevent problems escalating

Value of HR Service

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Improve your recruitment experience by sourcing engaged

candidates and using our expertise to fully manage senior or complex recruitment campaigns

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Positive employee relationships with trade unions. Highly commended in the PPMA Creating Positive Employee

Relations Category in 2015

Value of HR Service

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Proactive management of sickness

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Proactive total employee lifecycle management

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Smooth transition between processes giving you a seamless all in one integrated service

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Termly contact to discuss your bespoke requirements

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Changes to HR Policy are managed on your behalf

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One contact for all your HR & Payroll requirements

Why we are better together

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Questions

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