UAE eServices
User Manual
www.moieserv.ae
Table of Contents
Introduction ……….3
What is UAE eServices ……….4
What are the requirements? ……….4
Methods of Payments ……….4
How to install/ Installation and Configuration ……….5
How to register ………10
How to fill the Registration Form ………11
Login Page ………..12
Main Menu ….……….13
How to fill the application form ….……….17
Generating the application form ………..28
My eForm ………..29
Troubleshooting & FAQ ………34
Tips, Hint's and Assistant ………35
EMARATECH is the preferred strategic partner of the UAE Ministry of Interior. EMARATECH works closely with all General Directorate of Residency & Foreign Affairs in supporting them to enhance their profile of services and business processes internally and for its customers.
UAE eServices is a website where customers can login, choose the type of service (e.g. visa or residency) they wish to apply for, fill in the form and complete the payment online. The paid application is later submitted to the appropriate Emirate NRD counter for further processing.
UAE eServices is a very user friendly and advanced site in which you input the applicant's information and the output comes as an electronic form which can be used for the processing of visas.
www.moieserv.ae
residents of UAE an efficient process & document management solution for government services. Through UAE eServices we enable you to work online and process information and Govt. procedures at the click of a mouse.
What are the requirements?
- Windows 2000, ME, or XP
- Internet connection
- Internet Explorer version 6.0 or above
- Color Laser printer
Methods of Payment
Payment is done online by using different methods.
1. CBD Direct Debit – This service is provided by Commercial Bank of Dubai so their customers are able to make direct debit payment. (8004474)
Note: To use the CBD Direct Debit payment, you should open an account in Commercial Bank of Dubai with the Attijari Online Facility. The bank will provide you with a Username and Password which will be used in the site while making the payment through CBD Direct Debit.
2. Credit Card -- Credit cards from any bank can be used e.g. Visa Card or Master Card
How to Install? / Installation and Configuration
The installation procedures are important in order to use the UAE eServices and functions properly.
Step 1: Setting up the printer
You MUST have a laser printer in order to print the application form.
• Go to Control Panel
• Select Printers
• Right click on the printer you wish to configure
• Go to Properties and ensure the paper output size is set to A4 (the location of
this option depends on your printer model) then click on OK
Step 2: Internet Explorer
You MUST have Internet Explorer Version 6 or above. However, should the customer
not have it, he/she can downloaded via www.microsoft.com .
Step 3: Download eForm Setup
• Enter the eForm Website (www.moieserv.ae)
• Click on the Downloads link.
• Download the eForm setup.
• Make sure all internet explorer pages are closed before installing the setup.
• Install the setup as an Administrator user only as shown in the next page.
• After the installation the eForm icon will appear on the desktop.
Click on Setup, to get the eForm setup link. Click Download setup to start the download.
File Download will appear, Click on Run.
Click on Next to view the installation page.
Click on Install to start the installation.
The eServices online icon will be present on the desktop of your PC.
The eServices offline feature is used only to type the application without an internet connection and payment is done later in Online.
Note:
How to Register?
After installation, you need to register through the UAE eServices website
www.moieserv.ae. You have to click on New User? Register Here , and fill in the form with your personal details and own usernames and password. This information can be changed at any time through My Profile menu found in the main page.
Login Page
How to fill the Registration Form?
Click on "New User? Signup" from the home page of the site to obtain the registration form.
Login The user can assign a login name for his eForm account.
Password The user can assign a password for his login name.
First Name Enter full name.
Last Name Enter last name. (Optional)
Sex Select the gender of the user.
Address & City Mention the address and city of the user. (Optional)
Country Select the country from where the user is registering his account.
Home Tel Enter the residence phone number of the user.
Mobile Enter the mobile number of the user.
E-mail Enter the email id of the user.
Company Enter the company name of the user. (Optional)
Theme Color Select a theme color of the user's like.
Payment Type Select the payment type to set it as default.
Notification Preference
Choose the user's notification preference by SMS or by email.
Click Insert to submit the registration form and wait till you view the confirmation page for your successful registration.
Login Page
Once you are successfully registered to the site. Enter the Login name and the password on the login page.
Main Menu
From the Main Menu you can select the particular application you wish to apply for.
Choose Department:
Choose Group:
Options Explanations:
Entry permit: This Department is for categories of all entry permits.
Choose Category:
Each group (as mentioned above) has different categories. An example is shown in the screen shot. The appropriate category should be chosen for further proceedings. The examples for different service are as:
• Entry Permit – New
• Entry Permit – Extent
Choose Service:
Each category (as mentioned above) has different Services. The required Service should be selected for obtaining the appropriate form. Some of the Services are like:
• Visit
• Work
• Residence
• Multiple Entry
How to fill the application form?
Once you choose the required application form the appropriate form will appear on the screen. The form title will be exactly as you have chosen among the department and the services.
Before you begin typing the form ensure you have the following documents
1. Applicants Passport Copy
2. Sponsor's Passport Copy
3. Sponsor's Salary Certificate
4. Company establishment Card (For Company Sponsorship)
5. The applicants scanned picture.
6. Necessary information about the payment mode (credit card or CBD Username
& Password).
Personal Information
Field Explanation
Person No: Enter the visa number of the applicant. Applicable only for
few transactions.
The Name (Arabic) Enter the full name of the applicant in Arabic.
The Name (English) Enter the full name of the applicant in English
Current Nationality Select the Nationality of the applicant from the list.
Occupation Select the occupation of the applicant from the list.
Passport Type Choose the passport type from the list.
Place of Issue Enter the passports place of issue.
Country of Issue Select the passport’s country of issue from the list.
Date of Issue Select the passport Issue date from the list.
Expiry Date Select the passport expiry date from the list.
Religion Select the religion of the applicant from the list.
Faith Select the faith of the religion.
Marital Status Select the marital status of the applicant.
Previous Nationality Select the previous Nationality of the applicant from the
list.(optional)
Qualification Select the education qualification of the applicant from the list.
Mother Name(Arabic) Enter the mother’s name of the applicant in this field.
Mother Name(English) Enter the mother’s name of the applicant in this field.
First Language Select the first Language spoken by the applicant from the list.
Second Language Select the second Language spoken by the applicant from the
list.(Optional)
Third Language Select the third Language spoken by the applicant from the
list.(Optional)
Email Enter the email id of the Applicant.
Vehicle Number Enter the vehicle number if the applicant is a driver entering
UAE through road.
Vehicle Nationality Enter the vehicle Nationality if the applicant is a driver entering
Address in UAE
Emirate Select the Emirate of the sponsor’s residency from the list.
City Select the city of the sponsor’s residency from the list.
Area Select the region of the sponsor’s residency from the list.
Street Enter the street address of the sponsor’s residency.
Building Enter the Building name of the sponsor’s residency.
Residence Tel Enter the Home number of the sponsor.
Office Tel Enter the office number of the sponsor if any.
P.O Box Enter the Post Box number of the sponsor.
Mobile No: Enter the Mobile number of the sponsor if any.
Address Abroad Enter the address of the applicant from where he/she is
coming. Wife/Accompanied Children
Name(Arabic) Enter the full name of the accompanied person from the
person/ applicant.
Nationality Enter the Nationality of the accompanied person.
Place of Birth Enter the place of birth of the accompanied person in the
second field.
Date of Birth Enter the date of birth of the accompanied person in the
format dd/mm/yyyy.
Repeat entering the details as many times as required according to the passport.
Current Sponsor Information
Sponsor File No: Enter the Sponsor file number of the national.
Sponsor Type Choose the sponsor type.
Relationship Choose the relation of the sponsor with the applicant from
the list. If the sponsor is not related to the applicant choose Not Related
Sponsor Name Enter the Sponsor’s Full name as per the passport
Activity Enter the type of service the company offers.
Emirate Select the appropriate Emirates in which the sponsor
resides.
Post Office Box Enter the Post Box number of the sponsor.
Residence Tel Enter the Home number of the sponsor.
Click Next to view the confirmation page.
Copy & Paste
Information which has to be retyped can be done by the Copy & Paste option. Type the information first which should be retyped; click Copy so that the information typed is saved. Then in the new form click Paste when ever the information should be retyped.
• Read carefully all the details to ensure the information is typed correctly.
• If any correction is to be done click Back.
• Click Finish to proceed further.
Once you click Finish in the confirmation page the Payment page will appear in the screen. You will have to choose the payment type.
• Payment is automatically calculated based on the application chosen.
• If you require the application to be processed urgently (i.e. 24 hrs), Tick the
urgent field. The urgent service fee is AED 100.
• Select the attachment type for example Picture.
• Click on browse and select the path of the file to be uploaded.
• Click on Attach to attach the file.
For CBD-Direct Debit
CBD – Cash Online: User ID:
Enter the User ID of cash online given by the Commercial Bank of Dubai. Password:
Enter the password given by Commercial Bank of Dubai for cash online. PIN:
Once you login and agree on the amount, you will have to enter a 4 digit PIN provided by the bank.
Once you enter the correct User Id and password click on ‘Log in’. This will allow you to log in to the cash online site and then you can complete your transaction.
For Credit Card
Field Explanation
Card Number: Enter the credit card no:
Expiration Date: Enter the expiry date of the credit card.
Security Code: Enter the last 3 digit number on the signature panel of your card.
Click on Pay to complete the transaction.
Generating the Application Form
Once the payment transaction is complete the system will generate the Order number for your application.
Click on Continue printing to generate the receipt then followed by the application form. Always keep a copy of the receipt with you to track your application and for future purposes.
After receiving the application it should be submitted to the appropriate Immigration counter.
Note:
Click on "My eForm" link from the taskbar of the main page.
The "My eForm" link contains 4 important services
1. My Transaction
2. My Pendings
In this module you can search for every transaction under your user name. The Search can be filtered by
1) Date
2) Transaction Number
3) Order Number
4) Receipt Number
5) Reference Number
6) Applicant Passport Number
The Transaction, Order, Receipt and Reference number will be obtained from the receipt which was generated during the transaction. If you don’t have any of these numbers you can search for your transactions by a date range.
Once you find your application, you can do the following
1. Complete Transaction : To complete your payment.
2. See Application : To view the application.
3. Re-Print All : To reprint the application.
4. Re-Pay : To repay the transaction.
All your applications under your username for which the payment transaction has not been done or for which the transaction was unsuccessful (payment was not complete) are considered to be pending applications.
In this module you can search for every pending transaction under your username. Click on Complete to complete the transaction directly.
Choose the transaction which was saved in offline feature and click on Synchronize to complete the payment.
Before synchronizing the user can Edit or Delete the application if required.
In this module the user can update his profile. For example Company Name or the phone number. The password can also be changed from this module.
Logout
Click Logout when you finish your session.
2. I cannot type the Arabic characters on the eForm application. Why? Make sure that the Arabic font is installed. The Arabic font can be installed from the control panel.
3. What are the 4 status in eForm?
Active : For completed applications which are not submitted.
Payment Pending : For applications whose transaction was unsuccessful (payment was not complete).
Processed : For applications submitted in Immigration. Refunded : For applications which has been refunded.
4. After filling up the application I am not getting the payment option page.
Why?
Delete the cookies and then delete all offline files. To delete cookies right click the internet explorer icon, choose properties to view the operation button.
5. After selecting the payment type I am getting ‘page cannot be displayed’.
What do I do?
Contact the respective bank.
6. I completed the payment but I didn’t receive the eForm application. How
can I obtain the application?
Go to My Transaction and reprint or take the order no and reference number to the eService Help Desk at your nearest Immigration.
7. My eForm Application doesn’t have any Arabic characters printed. Why?
Make sure that the Arabic is installed and is set as Default. (Ref Q2)
8. I received the eForm application but the bar code is not proper / improper
format. What to do?
Make sure that the page setup on the printer option is set as A4 only and increase the printer memory also. The printing page setup can be adjusted from the print
properties.
9. Instead of the bar code I have ‘Error while loading barcode’. What to do?
Reinstall the eForm setup.
10. Can we apply for a refund to a credit card if the payment is done through
another method other than credit card?
No, you will receive the refund in the same method that you paid through or to your bank account.
11. What should you do if you don’t get the username/password box?
Try to reinstall the eForm application by using the Administrator profile and make sure that the Internet Explorer is version 6 or above.
Tips, Hint's and Assistant
Windows XP automatically creates an account named Administrator, but by default you can't see this account. If you wish to modify this account and/or log on with this account, follow these steps. Note: I have only tried this on XP Professional, I don't know if it works with XP Home.
1. In Control Panel, double click User Accounts.
2. Click "Change the way users log on or off"
3. Uncheck "Use the Welcome screen" and click Apply Options.
4. Close User Accounts and Control Panel, and log off (click Start, then Log Off)
5. Type Administrator as the user name, and enter the administrator password (it
will be the first password of the first administrator user account that you created in XP). If the administrator password doesn't work, try a blank password.
6. You're now logged on as Administrator. If you wish to edit the account, you can
now do so in the User Accounts area of Control Panel. Tip 2: What is Internet Explorer?
Internet Explorer is a widely used software program (browser), with a graphical user interface (GUI) that allows navigation of the WWW with relative ease. A Web page displayed on Internet Explorer will contain text, some of it underlined and in a
different color, and images. To move to another page, click on the underlined text (or some times on images), and the page associated with that text (or image) will be displayed.
Tip 3: what is Credit Card?
A credit card is defined as a card authorizing a person to buy on credit. Tip 4: How to turn off or Disable the Pop-Up Blocker?
Many pop-up programs will let you temporarily disable them by clicking on the System Tray Icon. You can right click on them to disable and re-enable them later.
Some programs require that you remove them. Some of these programs, like
Yahoo/Google, are often installed by file sharing programs like Kaaza or Bear Share. You may want to remove them anyway, since they are using your system resources. How?
• Click on the Start Button > Settings > Control Panels > Add/Remove Programs Look for the name of the program installed (i.e. Ad Filter).
• Select the program name and click Remove.
Email: [email protected]
