Country report - GR.xlsGeneral remark

(1)

Country report - GR.xls

General remark

Page 1

General remarks

This country report frame has been designed to collect data in a precise way. Nevertheless, please, keep in

mind that if data are not available, you may try to answer as well as possible to the question and, in this case,

please indicate what knowledge you used (professionnal experience,...). We also intend, via this survey, to

identify clearly the fields where data are still deeply lacking...

In many case, the data demanded will require direct contact to the actors (providers,...). This means that when

data are not available, you may distingish between not collected at all and not communicated (not public)

As you will see, about good practices, we will insist to understand what problem / reality they have to solve

(and the extent of the problem), and also to assess them on a quantitative side (is it appropriate to solve the

problem, or is it to be consider as a experience to be enlarge)...

(2)

Country report - GR.xls

Indicateur 0 National context

Banking exclusion

Extent and nature of financial exclusion

Context indicators

Population information

total

Under 19 yearsAbove 19 years

- number of citizens over 18

11148533

2188218

8960315 Source National Statistical Service of Greece last available data 2006

- poverty rate (60% of the median disposal income)

19,6%

- GDP per capita

20494

Source National Statistical Service of Greece last available data 2007

34,3

United Nations, 2006

25%

Source : EU-SILC Variable HS120

2005

41,2%

Social Exclusion deprivation indicators - 2005

General information on use of financial services

20%

52%

% of the population which have a chequebook

4%

Cash - 47%

Why is this mean of payment preferred ?

Cash - 94%

4%

6%

5%

Unsecured credit

12,3%

7,1%

Source: National statistical service of Greece - EU Silc 2005

- Gini coefficient

% of households reporting they have great

difficulties to make ends meet

% of households reporting they cannot afford an

unexpected required expense of (amount to be

filled) with their own resources

I found the data on the

capacity to face unexpected

financial expenses referred

to the total population

Comments about the quality / representativity (is there any issue about the way the survey is implemented?...

% of the population which have a current account

which comes with a payment card or a

chequebook?

Source : eurobarometer 60.2 - 2003

% of the population which have a deposit account

which pays interest but has no payment card or

chequebook

Source : eurobarometer 60.2 _ 2003

Which one of the following means of payment are

preferred to use to pay for an important purchase

(at least 100 euros) ?

% of the population which have a loan lasting more

than 12 months to buy a car

% of the population which have a loan lasting more

than 12 months to buy something else (other than

ahouse or a car)

Source : eurobarometer 60.2 - 2003

% of the population which have an overdraft facility

on a current account

Comments about the quality / representativity (is there any issue about the way the survey is implemented?...

General information on use difficiulties

% of households that have been in arrears on hire

purchase instalments or other loan payments in

last 12 months

% of households reporting that repayment of debts

(from hire purchases or loans other than mortgage

or loan connected with the house) is a heavy

burden to the household

(3)

Country report - GR.xls

Indicateur 1 access right

Banking exclusion

Extent and nature of financial exclusion

Context indicators

1. Access to a transaction bank current account

1.1. How far this access to a current bank account is a right

1.1.1. : Access is a legal right (is officially regulated) ? Yes If Yes

1.1.2. Is this right is related to a precise definition of the provision ? Data not available If Yes, please give details

1.1.2. Access is provided because of...

1.1.3.: Access is not a legal right, but...

1.1.3.1. it is encouraged by other means Data not available Explanations :

- some provider(s) offering the service Yes By all authorised financial providers

- other : please specify : Not developed in Greece If Yes, please give details

1.2 : Has the access been assessed ? Yes

1.2.1.1. If YES : by who ?

1.2.1.2. On which basis ? survey on adequate sample

1.2.1.3. Extent (level) of exclusion assessed in volume NA

- in number of people over 18 - in % of the population over 18

1.2.1.4. Extent (level) of exclusion assessed in volume NA

- in number of household - in % of the number of households

1.2.1.5. If a provider don't respect the law/rule/charter,..., is there constraint ?

1.3. How far is this access denied

Reasons why access is denied : Volume, if available

Comment, details

Sources

□ lack of identity proof Yes Answers provided by an officer of the Central Bank of Greece

□ geographical deprived area Yes

□ technological gap (web account management system,...) Yes

□ generational gap (old people,...) Yes

□ cultural gap (migrant, religious, habits...) Yes

Yes

□ bank transactions history (e.g. Overdrafts,...) Yes

□ credit history (credit default,...) Yes

□ overindebtedness (if different data than credit history) Yes □ others : please, specify

If no precise data are available, please give a description of the situation and the source of knowledge you have used.

1.4. List of requirements to access an account

1.4.1. Proof of client identity Yes

1.4.2. What is accepted ?

- ID card Yes

- Driving licence Yes

- Passport Yes

- Migration legal document Yes

- other : please specify

No

1.4.3.1 What is accepted ? Details :

1.4.4. (Bad) Bank history can be a reason of refusal? Yes Other – Comment

1.4.5. (Bad) Credit history can be a reason of refusal? Yes Other – Comment

1.4.6. Level income can be a reason of refusal? Yes Other – Comment

Yes What data is used to identify overindebtedness by providers ?

1.4.8. Others requirements prevalent in your country Details :

1.5. Demand factors

Reasons why people don't use current bank account ? Volume, if available

Comment, details

Sources

□ fees too high No Answers provided by an officer of the Central Bank of Greece

□ fees too confusing Yes

□ minimum balance too high No

□ overdraft fees too high No

No

□ difficulty managing account No

□ fear seizure of funds/garnishment of creditors No

□ distrust banks No

□ income too low Yes

□ savings too low Yes

□ inconvenient locations Yes

□ inconvenient hours No

□ fear immigration enforcement No

□ cash more convenient Yes

□ others : please, specify

General comments about those requirements : is there any debate ? Issue ? On which one ? For what reason ? 1.1.3.2. the general access to a « basic bank account » (affordable), is proposed by ...

Panygirakis G.G., Theodoridis P. K., C. A. Veloutsou, (2002), "All customers are not treared equally: Financial exclusion in isolated Greek islands", Journal of Financial Services Management, Vol. 7, No 1, pp. 54-66

This study investigated the financial needs and the views on ATM usage of a sample of 359 people

living in remote Greek islands, who have never experienced financial inclusion. Furthermore, the views

of inhabitants who have always lived in the area and are used to this situation are contrasted with the

views of those who have lived for a part of their lives in other regions. The results show that they all

express some dissatisfaction about the financial services provided. Moreover, those who have lived

elsewhere express more dissatisfation with the provided services.

Explanations : In Greece there is a a Draft Code of Consumer Ethics has similar provisions, with a similar lack of monitoring and sanctions. Moreover, there are doubts about whether Code will be

implemented” . Source: Ceps, OEE, PFRC, Towards a common operational European definition of over-indebtedness CEPS, p. 67.

□ ethnical / minority gap (Rom,...)

Please explain if it is already an issue? For who (consumer protection org., policy makers,....) ? How advanced and what is the process to solve the problem ?

1.4.3. Proof of legal « residence » or equivalent

1.4.7. Overindebtedness can be a reason of refusal?

□ chek-clearing times too long

General comments about particular economical or financial situation that may impact « access » via different way (standard of living,...), about the place of self-exclusion and the « hidden reason » of this attitude,...

Theodoros Iosifides; Russell King, (1998), Socio-Spatial Dynamics and Exclusion of Three Immigrant Groups in the Athens Conurbation; southern European Society and Politics, Volume 3, Issue 3.

(4)

Country report - GR.xlsIndicateur 2 bank market struct

Banking exclusion

Market structure - remark : this part concern only bank account supply (basic services)

Please use the following classification

- Mainstream bank profit oriented Mainstream = not stigmatising institution

- Mainstream bank social oriented Social oriented = savings or cooperative bank, for example

- Postal bank - Credit Union - Others

2.0. General data

Number of bank current account / total population Sources

Number of bank deposit account / total population Sources

Number of Automated Telling Machines (ATM) / total population 606,2 2006 ECB

41696,2 2006 ECB

Number of branches / total population 1651 Sources

Median income of account holders NA Sources

Number of phone line Total 163,2 per 100 inhabitants 2005 OCDE

If details are available, or possible estimations... - land line

- cell phone / mobile - prepaid cell-phone

2.1.1. Market structure Number of companies Total assets (million or billion €) Total deposit (million or billion €) Number of branches In % of the marketOther data or unit availableSources

- Commercial bank (all together) 62 383657 107824 3862 good 7525 good

If details are available, or possible estimation...

- Mainstream commercial bank profit oriented 19 336335 219048 3562 good 6906 good

- Mainstream commercial bank social oriented 16 exist some deprived area exist some deprived area

- Foreign bank(s) 29 36843 300 good 414 good

- Big bank(s) (with a large national network) Market share CR5 = 66,3% at the 2006 year end 5 259671 138457 2328 exist some deprived area 4786 exist some deprived area

- Postal bank 1 exist many deprived area exist many deprived area

- Credit Union

1 (LOAN AND SAVINGS FUND, PUBLIC) 7081 4

Any useful comment to understand the place, the role and the size of these other providers... If some have specific social mission,...

2.3. Consumer Payments

Please, indicate the year reference Sources

Overall number of payments done by :

Cash payments

Check or equivalent 2006 ECB last data available

Electronic money 2006 ECB last data available

if data available : - debit - credit

Money order 2006 ECB last data available

Debit card and/or credit card 6284784 + 6746268 2006 ECB last data available

Other : please specify if data available

Sources

To receive salary Cash

On an account More than 75% Data obtained by the Bank of Greece

Other

To receive bill payment (for self-employed) Cash

On an account Around 50% Data obtained by the Bank of Greece

Other

Cash More than 75%

On an account Data obtained by the Bank of Greece

Other

To pay energy/phone/insurance... bills Cash More than 75%

Debit card and credit card Money order Check

Bank transfer Data obtained by the Bank of Greece

Other

Cash More than 75%

Debit card and credit card Money order Check

Other

To pay in a restaurant Cash More than 75%

Debit card and credit card Check

Other

To pay in supermarket Cash More than 75%

Debit card and credit card Check

Other

To get cash POS terminals

ATM via debit card More than 75% ATM via credit card

Bank agency Data obtained by the Bank of Greece

Other

Numbero of POS/total population

2.1. National market share (general data)

Branches geographical distribution

Number of Automated Telling Machines (ATM) and

point-of-sale (POS) terminals ATM & POS geographical distribution When deprived area / public have been identified, please had any usefull comments

- Other : specify (name / public/private/mixte – social / profit oriented – target ...)

General comments (data avaibility / any other data / survey that can contribute to understand the way the supply is structured and organised). In case of lack of data (or lack of access to data), please describe the situation as well as possible and give the « nature » of your knowledge...

Panygirakis G.G., Theodoridis P. K., C. A. Veloutsou, (2002), "All customers are not treared equally: Financial exclusion in isolated Greek islands", Journal of Financial Services Management, Vol. 7, No 1, pp. 54-66

This study investigated the financial needs and the views on ATM usage of a sample of 359 people living in remote Greek islands, who have never experienced financial inclusion. Furthermore, the views of inhabitants who have always lived in the area and are used to this situation are contrasted with the views of those who have lived for a part of their lives in other regions. The results show that they all express some dissatisfaction about the financial services provided. Moreover, those who have lived elsewhere express more dissatisfation with the provided services.

Amstrong H., Ballas D., Staines A., (2006), A comparative analysis if the economic performance of Greek and British small islands, paper presented at the 36th Regional Science Association (British and irish Section) Jersey, Channel islands, 16-18 August, 2006

Kitty Stewart, MEASURING WELL-BEING AND EXCLUSION IN EUROPE’S REGIONS, Luxembourg Income Study Working Paper No. 303, March 2002.Luxembourg Income Study Working Paper No. 303

I asked to the national statistcal agncy a definition of deprived areas in Greece. Still waiting reply.

27,826 mln 0,101 mln

29,281 mln + 16,351 mln

To receive all kind of social benefit (unemployment...desabled...pension)

(5)

Country report - GR.xlsIndicateur 3 credit context

Credit exclusion

Context indicators

3. Access to an unsecured credit

If relevant details are available, please complete the appropriate cell...

3.1. List of requirements (legal and others) to access a credit/loan demand Providers practices Sources

When it is not a legal requirement, please give indication on the main practices observed per type of providers...

3.1.1. Proof of identity

Is it a legal requirement ? Yes

- ID card Yes

- Driving licence Yes

- Passport Yes

- Migration legal document Yes - other : please specify

Comments : Comments :

3.1.3. Proof of legal «residence» or equivalent Is it a legal requirement ? No 3.1.3.1. What is accepted ? Please detail Declaration

3.1.3.2. What should be accepted to solve particular national problem - please mention for each problem the solution you recommend

Comments : 3.1.4. (Bad) Bank history can be a reason of refusal? yes Is it a legal requirement ? No

3.1.5. (Bad) Credit history can be a reason of refusal? yes Is it a legal requirement ? No 3.1.6. Level income can be a reason of refusal? yes Is it a legal requirement ? No

yes Is it a legal requirement ? No

3.1.8. Others requirements prevalent in your country Please specify... Comments :

Positive and negative databases

Exist in the country ? If yes... Consumer protections Sources

Comments?

About :

- mortgage Yes Yes All credit intermediaries

None

Yes Yes Individuals & credit institutions Yes Yes

- unsecured credit Yes Yes All credit intermediaries

None

Yes Yes Individuals & credit institutions Yes Yes All citizen services are free.

- overdraft facilities Yes Yes All credit intermediaries

None

Yes Yes Individuals & credit institutions Yes Yes

- phone debt Yes Yes No Yes

Notified to the credit register after a court sentence

- insurance debt Yes Yes No Yes

- energy debt Yes Yes No Yes

tax debts yes Yes No Yes

General level – main practice on the market

Mainstream bank/lenders

profit oriented Mainstream bank/lenders social oriented Mainstream non bank/lenders social orientedAlternative bank/lenders profit oriented Alternative bank/lenders social oriented Alternative non commercial bank/lenders social oriented

3.1.2. What is accepted to proove it ?

3.1.7. Overindebtedness can be a reason of refusal?

3.2. Creditworthyness measure

Who reported data in the

database ? Is it voluntary or required ? % of participation by firms? What type of firms are included / excluded Is it positive information collected? Is it negative information collected?Who can consult de database ? Is consultation a pre-contractual obligation?Who is managing the database? Who is financing the database ? Do consumer have an access to the data ? Explain how it is organised... Do consumer have

correction ability ? Problems and remedies identified...

Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies

Private company owned by banks

Tiresias SA Banks, card issuing and

managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies

Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies

Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies Banks, card issuing and managing companies, leasing and factoring companies, public agencies of which legitimate interest is obvious; credit provisioning companies

(6)

Repayment capacity measure

Are there minimum income to access credit ? No

Comments :

If YES, what is the amount, in €, for a single person

No Used by?

Sources

- for mortgage No 40

- for unsecured credit No %

Please, explain : Comments :

Risk analysis

Are credit scoring criteria known? No If yes, please detail ...

Is there a legal control on credit score criteria ? No ...

3.3. Responsible credit / regulatory or self regulation framework

No

If YES, please detail It is compulsory for all type of providers?

No Comment :

yes

If no, do you think it is :

Comment :

no No

If YES, please detail... ...

3.3.6. Do providers have to be legally registered? Yes

3.3.6.b. Is the control adequate and effective ? Yes Comment :

3.3.7. Is there interest ceiling rate (usury law)? No Rate %

3.3.7. Interest ceiling have been introduced because: Lack of competition which lead to very high interest rate No

(multiple choice possible) No

To increase responsible lending No To avoid sub-prime and others equivalent providers No Other : please specify

3.3.8. Problematic financial institution practices

Please detail for each practice identified in your country... Type of practice Extent of the problem Is it a political issue ? Comment, detail, context... (please add new line if necessary)

In the past two years there has been a large increase in consumer credit and residential mortgage loans. There families with more than ten credit cards due to a easy access to credit cards. Easy access was also granted to mortgage loans.

Please detail for each practice identified in your country... Type of practice : describe... Impact evaluation / comments (please add new line if necessary)

3.4. Advertising regulation

3.4.1. Is credit advertising regulated? Yes

If yes,

Are there compulsory information? Yes Please, detail

Cost Yes

Reimbursement scheme Yes

Conditions and terms Yes

APR Yes

Other (specify)

Are there forbidden mention? Data not available Please, detail

Is there sanction in case of offence? Data not available What kind ? please detail

Yes

If yes, within which kind of actors?

(multiple choice possible) Policy makers Yes

NGO Yes

Consumer protection organisation Yes Media / press Yes

Providers representative Yes

Are there crucial point on the agenda?

Please, detail (eg : income minimum protection, providers charter,...)

Is there any ratio between income and maximum amount to reimburse used by credit providers?

If Yes, is it recommendated by a providers charter or equivalent?

General level – main practice on the

market If relevant details available , if variation exists between types of providers, if rules apply differently...please comment, please complete... Providers practices

3.3.1. Do lenders have any obligation related to measure of credibility or solvability?

3.3.2. Do lenders are exposed to sanction in case of non respect ?

3.3.3. Is there consumer claims in regard to these

« protective rules » ? Consumer association are pushing to create measure to prevent overindebtness

3.3.4. Are lenders may be exposed to sanction in case of evident lack of advise or measure of financial capacity?

Comment : In Greece a Draft Code of Consumer Ethics has similar provisions, with a similar lack of monitoring and sanctions. Moreover, there are doubts about whether Code will be

implemented” . Source: Ceps, OEE, PFRC, Towards a common operational European definition of over-indebtedness CEPS, p. 67. 3.3.5. Are lenders encouraged to act responsible (on credit

supply side) by other « mean »? Comment : are pushing to create measure to prevent overindebtness and to make more effective the consumer protection law as far as concern banking contracts

If YES, does this « mean » impact ?

Greece sets a limit on the total charge that can be made for credit at three times the

original sum borrowed”. Source: Ceps, OEE, PFRC, Towards a common operational European definition of over-indebtedness CEPS, p. 71. If YES, please give the maximum rate for a € 5,000

unsecured credit

To limit profitability of the credit proposed to « too risky people » and therefore reduce « inappropriate credit »

3.3.9. Other regulation good practices (law/solft law/ charter...)

3.4.2. Is there debate about increasing credit advertising regulation?

Make more effective the consumer protection law applied to bank customers

(7)

If yes, within which kind of actors?

(multiple choice possible) Policy makers

NGO

Consumer protection organisation

Media / press

Providers representative Are there crucial point on the agenda?

Please, detail

3.5. Intermediaries / brokers

Yes Yes

If YES, please detail

3.5.2.1.What is the obligation origin? law

No No

No

Yes

If no, do you think it is : Because the rules are respected Because consumers are not aware of their right Because consumers believe it won't bring any good results

Other : please specify

No Yes

If YES, please detail If YES, does this mean impact ?

3.4.3. Is there debate about decreasing credit advertising regulation?

3.5.1. Are credit intermediairies regulated? 3.5.2. Do intermediairies have any obligation related to measure of credibility or solvability?

Prudential regulation and trasparency regulation 3.5.2.2. Do intermediairies « have to » consult negative

database before contracting a credit? 3.5.2.3. Do intermediairies « have to » consult the positive database before contracting a credit? 3.5.3. Do intermediairies are exposed to sanction in case of non respect ?

3.5.4. Is there consumer claims in regard to these « protective rules » ?

3.5.5. Are intermediairies may be exposed to sanction in case of evident lack of advise or measure of financial capacity?

3.5.6. Are intermediairies encouraged to act responsible (on credit supply side) by other mean?

(8)

Country report - GR.xls

Indicateur 4 Products availabe

Credit exclusion

Products' characteristics

4. How appropriate are the products proposed?

Annual Percentage Rate composition

Because APR reflect the global cost of a credit, on an annual basis, and expressed via a %, it includes the interest, but also over costs related to the credit (fee,...), insurance...

Composition :

4.1. Main characteristics of credit products, per type of providers APR Conditions and terms

Credit fees (when default or arrears,...)

Maximum

Minimum

Representative APR

Comment :

- overdraft facilities (€ 500)

14 8,5 10

OK, controlled by authority

plus spread 2,5%

Offered but non compulsory

17,97 10,96 15

- credit revolving (attached or not to a credit card)

20,5 15,7 19

14,16

-- credit revolving (attached or not to a credit card)

16,6

- credit revolving (attached or not to a credit card)

APR must have been legally defined at you national level, please detailled it's composition

Credit insurance practices : comment

if any problem related

In order to simplify the collect, please mention minimum and maximum rate observed on the two most representative providers of each category

APR most representative (the main practice within each type of providers)

What are, if any, the main problem(s)

identified...

Mainstream bank/lenders profit oriented - Eg : Top big bank

- unsecured credit under € 5,000 (with monthly installment)

Mainstream bank/lenders social oriented - Eg : coop or savings national bank

na na

- unsecured credit under € 5,000 (with monthly installment)

na na

Mainstream non bank/lenders social oriented - Eg : Postbank when still public

na na

- unsecured credit under € 5,000 (with monthly installment)

na Alternative bank/lenders profit oriented - Eg : sub-prime providers

- unsecured credit under € 5,000 (with monthly installment)

Alternative bank/lenders social oriented - Eg : credit union

- unsecured credit under € 5,000 (with monthly installment)

Alternative non commercial bank/lenders social oriented - Eg : social credit experience

- unsecured credit under € 5,000 (with monthly installment)

(9)

Country report - GR.xlsGeneral practices having an imp

General practices having a positive impact on financial inclusion

All initiative which reduce the exclusion origin (mainstream initiatives to meet all segment of client) (prevention) PRACTICE N°1

1. Financial serv ice prov ider description 1.1 Name of the leader 1.2 Type of provider mainstream commercial profit oriented 1.3 Geographical covering National 1.4 Number of branches 1.5 Number of staff members 2. Programme description 2.1 What is the problem identified ? Financial education of children

Third edition from 2006 2.2 Reason(s) why the operator implement it? Improve financial education 2.3 Is it related to access difficulties ?No If yes, specify 2.4 Is it related to use difficulties ? Y es If yes, specify 2.5 Is it related to particular public? Y es If yes, specifyElementary students 2.6 Is this problem has been studied ?No If yes, indicate any source available, and assessment on the methodology 2.7 Programme duration Comment : ... 3. Impact of the programme 3.1 How many people ask to benefit from the service per year ? 3.2 How many people do access to the service per year ? (if different)

if yes, by whom? Are the beneficiaries implicated in the assessment ?Yes If this assessment available, please give the main conclusions ... What are the main conclusions in terms of impact (qualitativ e and quantitativ e) ? satisfactory and to be repeated 4. Programme sustainability 4.1 Is the programme financially sustainable without public money ?Y es 4.2 Does the programme benefit from external funding? Y es If yes, what is/are the source of funding?

NA Comment : Is the funding dedicated to specific use?Yes 5. Programme specificities/results/lessons learned that could be used to implement/improv e general practices

Citibank

2.1.1. What is its extend ? (on both qualitative and quantitative sides)

Overindebtness is becoming a growing concern. 3.3 Has the programme been assesed? Satistaction evaluation and target achieved

If no, what is the ratio of external funding vs self funding?...% Is the funding one shot/reccurent?

Comment : Elementary schools educational programme called "Economy: knowledge with value" “Greece has a compulsory financial education element for 15 years olds, but this is simply one chapter within a text book. It covers the use of unsecured credit, and issues around over-indebtedness” . Source: Ceps, OEE, PFRC, Towards a common operational European definition of over-indebtedness CEPS, p. 61.

(10)

Country report - GR.xlsGeneral practices having an imp

PRACTICE N°2 1. Financial serv ice prov ider description 1.1 Name of the leader 1.2 Type of provider Consumer association 1.3 Geographical covering National 1.4 Number of branches 1.5 Number of staff members 2. Programme description 2.1 What is the problem identified ?

from 2.2 Reason(s) why the operator implement it? 2.3 Is it related to access difficulties ?Y es If yes, specify 2.4 Is it related to use difficulties ? Y es If yes, specify 2.5 Is it related to particular public? No If yes, specify 2.6 Is this problem has been studied ?No If yes, indicate any source available, and assessment on the methodology 2.7 Programme duration Not known Comment : ... 3. Impact of the programme 3.1 How many people ask to benefit from the service per year ? 3.2 How many people do access to the service per year ? (if different)

if yes, by whom? Are the beneficiaries implicated in the assessment ? If this assessment available, please give the main conclusions ... What are the main conclusions in terms of impact (qualitativ e and quantitativ e) ? satisfactory and to be repeated 4. Programme sustainability 4.1 Is the programme financially sustainable without public money ? 4.2 Does the programme benefit from external funding? If yes, what is/are the source of funding?

Comment : Is the funding dedicated to specific use?

5. Programme specificities/results/lessons learned that could be used to implement/improv e general practices

www.Kepka.gr

Online research on financial products and services knowledge 2.1.1. What is its extend ? (on both qualitative and quantitative sides)

Assess the level of financial education in greeece

3.3 Has the programme been assesed?

If no, what is the ratio of external funding vs self funding?...% Is the funding one shot/reccurent?

(11)

Country report - GR.xls

Specific practices designed to

Specific practices targeted and designed to answer FE problems

PRACTICE N°1

1. Financial service provider description

Partner 1

Partner 2

1.1 Name of the leader

1.1 Name of the partner

1.2 Type of provider

1.3 Geographical covering

1.4 Number of branches

1.5 Number of staff members

2. Programme description

2.1 What is the problem identified ?

2.2 Reason(s) why the operator implement it?

2.3 Is it related to access difficulties ?

If yes, specify

2.4 Is it related to use difficulties ?

If yes, specify

2.5 Is it related to particular public?

If yes, specify

2.6 Is this problem has been studied ?

If yes, indicate any source available, and assessment on the methodology

2.7 Programme duration

Comment :

...

3. Impact of the programme

3.1 How many people ask to benefit from the service per year ?

3.2 How many people do access to the service per year ?

if yes, by whom?

Are the beneficiaries implicated in the assessment ?

What are the main conclusions in terms of impact?

4. Programme sustainability

4.1 Is the programme financially sustainable without public money ?

4.2 Does the programme benefit from external funding?

If yes, what is/are the source of funding?

Comment :

Is the funding dedicated to specific use?

Comment :

5. Programme specificities that could be used to implement/improve general practices

All initiative which combat the existing «financia exclusion », (curative)

2.1.1. What is its extend ? (on both qualitative

and quantitative sides)

3.3 Has the programme effectivity been assesed?

If no, what is the ratio of external funding vs self funding?...%

Is the funding one shot/reccurent?

www.Kepka.gr