ILS Additional
Support
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The Additional Support Service – an overview
Welcome to Information Learning Services
Help using the library
Your Academic Liaison Librarian
Drop-in clinics
Scanning and accessible files service
Book request service and nominated collection
Resources available (hardware and software)
Specialist equipment
How do I access the Additional Support Service?
Contact us
The Additional
Support Service
– an overview
Loan up to 35 items from the library at any one time. This includes one Artefact Kit
from the David Hope RE Centre. If you wish to borrow from the York Teaching Hospital Library, please speak to a member of hospital library staff (9.00am–5.00pm, Monday to Friday).
Unlimited renewals on your items.
One-to-one support from your Academic Liaison Librarians.
Access to Digital Training, Research Support and IT help via our drop-in clinics.
Request books to be collected from the Service Desk.
Request that anything from one page to a whole book from the library be scanned
into an accessible PDF format for your use during your course.
Welcome to Information
Learning Services
York St John University’s Library,
IT, Media and Print Services are
all based in Fountains Learning
Centre as part of Information
Learning Services (ILS).
All of our services can be accessed from the Service Desk, on the ground floor of Fountains. You can also get in touch with us by phone or e-mail.
If you require help using the library, you can book an appointment with a member of Service Desk staff via T: 01904 876696 or E: [email protected].
Booking an appointment is not always essential; you can drop in to Fountains Learning Centre at any time.
Jane Munks
– York St John Business School
– Faculty of Health and Life Sciences (Counselling; Psychology)
– Liaison for International Students E: [email protected]
T: 01904 876105
Ruth Patterson
– Faculty of Health and Life Sciences (Biomedical Science; Health & Social Care; Occupational Therapy; Physiotherapy; Sport)
E: [email protected] T: 01904 876424
Lottie Alexander
– Faculty of Arts (Creative Writing; Dance; English Literature; Film & TV Production; Film Studies; Music; Music Production)
E: [email protected] T: 01904 876699
[Vacant post]
– Faculty of Arts (American Studies; Computer Science; Fine Arts;
History; Human Geography; Product Design)
E: [email protected] T: 01904 876699
Clare McCluskey-Dean
– Faculty of Education & Theology E: [email protected] T: 01904 876324
Your Academic Liaison Librarian
Your Academic Liaison Librarian can help you with referencing, reading lists, finding resources, and databases. They are available during term time (9.00am–5.00pm, Monday to Friday) to phone, to e-mail, or for quick queries at the Service Desk in Fountains.
Book a tutorial at
Drop-in clinics
For extra training or support with software applications, see the Digital Training team 12.30pm–1.00pm, Tuesday to Thursday (term-time only), or e-mail at E: [email protected]. Further information can be found online at
www.yorksj.ac.uk/ils/DigitalTraining.
Digital Training
For help with essay writing, referencing and more, you can drop in and see an Academic Liaison Librarian 12.00pm–2.00pm every Wednesday (term-time only).
Academic clinics
ILS run weekly personal device support clinics, where a member of the IT helpdesk team can offer advice on how to get the most out of your laptop, smartphone or tablet. These run 2.00pm–4.00pm every Wednesday (term-time only) on the ground floor of Fountains.
Laptop clinics
Information Learning Services run a number of useful drop-in clinics and sessions to help you troubleshoot your academic and IT issues. See below for drop-in times.
If you wish to read a book or a journal and it is not accessible to you, then ILS can help.
In the first instance, we will attempt to source an accessible version.
If this is not possible, we provide a scanning service for students who are unable to scan items themselves.
We can scan up to an entire book in order to create an accessible digital file. We can also photocopy a large print version or onto coloured paper. In order to qualify for this service, you must fit the criteria of a disabled or visually impaired user as defined by the Equality Act 2010 and the Copyright, Designs and Patents Act 1988. In order to make an accessible copy, we must have access to the material, and it must require alterations that make it more accessible for your needs.
Scanning and accessible files service
To make a request, please fill out our form. This can be found at: www.yorksj.ac.uk/ils/
Book request service
and nominated collection
If you have difficulty locating or collecting items from the library shelves, staff can do this for you if given advance notice with details of the materials you require. You must be registered for Additional Support to access this service.
If you would like to use this service, you will need to fill out a request form online, with the details of the item you need. When the items are ready for collection, we will e-mail you to ask you to collect them from the Service Desk on the ground floor of the library. Requested items are held for seven days from the day we e-mail you.
If you would like a friend or support worker to be able to collect items form the library on your behalf please contact us to arrange this service. We will need:
– details from your student ID; – details from your nominated
borrower or other ID if they are not a York St John University student. Your nominated borrower will be required to show their ID and your student card each time they borrow on your behalf.
Please note: payment of fines and queries relating to fines cannot be addressed by your nominated
borrower. Students must pay their own fines either in person or via telephone. If you have a query about your fines, please e-mail us at E: [email protected].
Hardware is available to loan from the Service Desk in Fountains, and includes the following:
Resources available – hardware
There are two computers on each floor of Fountains with 27-inch monitors. Available to loan from the Service Desk. Various software is available. Laptops are available to borrow from our Laptop Lockers in Fountains, Holgate, and De Grey.
For more accessible use, this device is on the ground floor of Fountains. A colour text magnifier suitable for print items such as books and newspapers.
– View texts in different colour combinations. – Ability to maginify 4.7X to 35X. Wider screen computers Accessible laptop Laptops Low-level printer/ photocopier Aladdin Rainbow magnifier
Resources available – software
A range of software is available on all networked PCs, and includes: Desktop zoom Inspiration TextHelp Read and Write Global Autocorrect E-books
Magnifies your PC screen up to 36x. Customise the screen for contrast, tinting and brightness.
Creates mind maps to help develop your ideas and essays.
Allows you to read your work and helps you to develop your study strategies.
Automatically corrects your spelling as you type in documents and on the internet.
You can access a wide variety of e-books, both on and off campus, from our Library Catalogue.
The following specialist equipment is available for use within Fountains. Please ask at the Service Desk to borrow any of these items:
– Book rests – Foot rests – Laptop stands – Vertical mouse – Trackball mouse – Cherry keyboard – Soft touch keyboard – Coloured overlays – Anti-glare screen
– Coloured paper for photocopying
The following furniture is also available in Fountains: – Adjustable chairs
– Height-adjustable desks
The Service Desk is fitted with an Induction Loop. Places where induction loops are installed are identified by the symbol shown to the bottom right.
How do I access the
Additional Support Service?
Contact us via T: 01904 876696 or E: [email protected], or face to face at the Service Desk on the ground floor of Fountains Learning Centre.
You can also ask the Learning Support Team situated at Student Services in Holgate to contact us on your behalf to make alterations to your library account.
Fountains Learning Centre is spread over three floors. It is accessed via the main or back entrances of the Fountains building. Once inside, the library is accessible by a revolving and an automatic door.
Access to all floors is via stairs or lift. A tour of escape routes and safe havens is available.
Disabled staff and students can apply for a University parking permit which allows them to park in various locations on the Lord Mayor’s Walk campus. Disabled parking permit applications are treated as priority. However they are not guaranteed due to limited availability.
Please contact T: 01904 624624 for further information.
Disabled Car Parking
If you have a Personal Emergency Evacuation Plan (or PEEP) in place and are in the library, please could you make the Service Desk staff on duty aware that you are in the building, if this is appropriate and outlined in your PEEP.
Contact us
ILS staff are happy to help with any queries you may have.
Visit us:
Come and speak to us at the Service Desk in Fountains for enquiries with: – Library account and borrower privileges
– IT – Print – Media
– Researching and finding information
Phone us: T: 01904 876696 E-mail us: E: [email protected] Follow us on Twitter: @YSJ_ILS
York St John Learning Support Team:
T: 01904 876540
Contact us
Information Learning Services
York St John University Lord Mayor’s Walk York, YO31 7EX T: 01904 876696 E: [email protected] W: www.yorksj.ac.uk/ils
