VitalSuite Application Performance Management Software for Optimizing Wireless Data Services

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VitalSuite

®

Application

Performance Management Software for

Optimizing Wireless Data Services

Consolidates telephony and data services on a single Enterprise-wide platform with universal queuing and skills-based routing. Delivers the Lucent Advantage™ : superior contact center software and network technology with the value of Lucent Worldwide Services

Benefits

• • • • •

Insure wireless service quality from the end-user

perspective. Identify, diagnose and resolve performance

issues in real time.

Monitor and manage wireless access end-to-end Enhance service quality and user satisfaction Maximize application and service responsiveness Reduce operating and customer care expenses Improve capacity planning and utilization

Enable converged services through integrated operations and prioritized assurance for voice, data and multi-media networks and services

Enhance customer’s experience and improve user satisfaction with reliable, high quality services regardless of access technologies and devices

Increase operational and IT productivity through comprehensive integration, open standard-compliance and streamlined infrastructure management for multi-technology, multi-vendor networks

Maximize business returns and drive profitability through service quality differentiation and automation of assurance and IP management processes

Drive new profitability with

globally proven OSS

software solutions that

help maximize revenue,

enhance productivity and

lower costs

Insure wireless

service quality

from the

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information for tracking, analyzing and predicting thebehavior of high-speed data services including 2.5G and 3G, Wi-Fi and managed LANs. This advanced performance optimization and application correlation system monitors, manages and enhances end-to-end service delivery for Internet-based applications, groupware, database applications and packaged business applications, as well as internally developed enterprise and service provider solutions. VitalSuite®_{software offers multiple vantage points on}

your wireless data infrastructure and operations. It gives your executive management essential insights for capacity planning and cost containment. It gives your troubleshooting professionals environment-wide visibility to isolate, assess and resolve application-related problems and maximize service availability. Most important, it helps people across your

organization understand and enhance your wireless services by experiencing them from your end-users’ point of view.

related problems and maximize service availability. Most important, it helps people across your

Monitor and manage wireless access

end-to-end

The VitalApps™ system monitors every user transaction from the mobile device, through your wireless

network, to the destination server. It integrates multiple components that work together to give you comprehensive user-centric views into wireless data service performance, availability and quality:

• VitalAgent™ clients — Software installed on

mobile devices monitors each TCP transaction along the network path. It records everything from response times and delays to bottlenecks and failures, and uploads this information to the VitalAnalysis™ and/or VitalHelp™ servers.

• Wireless High Speed Data Analyzer — This

powerful service-level monitoring and capacity-planning software aggregates, analyzes and displays data gathered by VitalAgent™ software. It monitors every transaction to provide in-depth visibility on wireless users’ experiences. High-level displays offer at-a-glance views into how clients, servers, networks, domains, end-to-end paths and networked applications are performing. Drill-down reports provide essential performance details.

• Application and Access Help — This software

collects, prioritizes, correlates and displays network and application events reported by desktop agents and infrastructure components, providing

complete diagnoses and recommended solutions in

Unprecedented visibility for wireless

service optimization

Delivering high-quality wireless data services poses unique challenges. Wireless network architectures can be complex and element-rich, making it difficult to trace problems to their sources. And mobile users can encounter special issues involving device

configuration, session setup, server connectivity, signal quality, application responsiveness, IP VPN performance and more.

Conventional network-centric operations

management systems, focused on data access and backhaul, lack the specialized capabilities required to address wireless application management needs. The Lucent performance-proven VitalSuite®_software

solution, by contrast, is purpose-built to help today’s IT and customer care organizations optimize wireless performance and service quality.

VitalSuite®_{software provides comprehensive real-time}

information for tracking, analyzing and predicting the

Unprecedented visibility for wireless

service optimization

Delivering high-quality wireless data services poses unique challenges. Wireless network architectures can be complex and element-rich, making it difficult to trace problems to their sources. And mobile users can encounter special issues involving device

configuration, session setup, server connectivity, signal quality, application responsiveness, IP VPN performance and more.

Conventional network-centric operations

management systems, focused on data access and backhaul, lack the specialized capabilities required to address wireless application management needs. The Lucent performance-proven VitalApps™ software solution, by contrast, is purpose-built to help today’s IT and customer care organizations optimize wireless performance and service quality.

VitalApps™ software provides comprehensive real-time information for tracking, analyzing and predicting the behavior of high-speed data services including 2.5G and 3G, Wi-Fi and managed LANs. This advanced performance optimization and

application correlation system monitors, manages and enhances end-to-end service delivery for Internet-based applications, groupware, database applications and packaged business applications, as well as internally developed enterprise and service provider solutions.

VitalApps™ software offers multiple vantage points on your wireless data infrastructure and operations. It gives your executive management essential insights for capacity planning and cost containment. It gives your troubleshooting professionals environment-wide visibility to isolate, assess and resolve application-related problems and maximize service availability. Most important, it helps people across your

Monitor and manage wireless access

end-to-end

The VitalApps™ system monitors every user transaction from the mobile device, through your

Figure 1 - VitalSuite®_{compares the application and network performance from multiple vantage points providing critical information on how}

performance varies at different points throughout the network.

Mobile

Users

with

VitalAgent

Mobile

Data

Session

Core

Network

& DNS,

Web,

Email

Servers

VitalSuite

®

Server

Visibility

VPN

Internet

Enterprise Network

VPN Gateway Application

Servers PDSN

SP Network

VPN Gateway

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3

Enhance service quality and user

satisfaction

The VitalSuite®_{solution transforms reactive help desks}

into proactive, problem-preventing service bureaus. Its powerful fault-detection capabilities let your technical staff continuously monitor the health of TCP/IP-based networked applications. So they can often spot and remedy problems even before users become aware they exist.

Infrastructure-wide visibility helps you improve user support by tracking every wireless transaction through every point along its route. Faults, delays and

bottlenecks can readily be isolated to specific

application and network components and correlated to a common cause.

Centralized management capabilities help streamline problem resolution — and boost IT staff productivity and efficiency — via infrastructure-wide monitoring from a single onsite or remote console.

Maximize application and service

availability

VitalSuite®_{software offers proven capabilities to help}

you meet and validate the SLAs that today’s user organizations increasingly demand.

The system helps you efficiently identify and eliminate wireless service trouble spots. Application failures and performance degradations are detected and reported to your troubleshooting professionals in real time, helping ensure continuous availability for critical business services and applications.

Sophisticated monitoring and reporting enables you to precisely measure mobile application and service performance, identify areas where shortfalls are occurring, track improvements over time and verify that agreed-upon service levels are being attained.

Figure 2 – VitalSuite®_{software highlights conditions for customer service, IT and others to view high speed wireless data usage and responsiveness by}

domain, application type, and access method.

VitalSuite®

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Monitor and manage wireless access

end-to-end

The VitalSuite®_{software monitors every user}

transaction from the mobile device, through your wireless network, to the destination server. It integrates multiple components that work together to give you comprehensive user-centric views into wireless data service performance, availability and quality:

• VitalSuite®_{Agent clients — Software installed} on mobile devices monitors each TCP transaction along the network path. It records everything from response times and delays to bottlenecks and failures, and uploads this information to the VitalSuite®_servers.

• Wireless High Speed Data Analyzer — This

powerful service-level monitoring and capacity-planning software aggregates, analyzes and displays data gathered by the Agent software. It monitors every transaction to provide in-depth visibility on wireless users’ experiences. High-level displays offer at-a-glance views into how clients, servers, networks, domains, end-to-end paths and networked applications are performing. Drill-down reports provide essential performance details.

• Application and Access Help — This software

collects, prioritizes, correlates and displays network and application events reported by desktop agents and infrastructure components, providing

complete diagnoses and recommended solutions in real time. When an Agent client detects a real-time problem with an end-user transaction, it uses sophisticated root-cause analysis technology to identify its source and sends an alarm to aggregation servers, which processes this event information and presents its results in color-coded displays. As a result, your help desk staff can resolve wireless access, network and application performance problems the first time. And, many costly repair and replace procedures can be eliminated because of proactive problem isolation.

• Automated Agent — Active monitoring

capabilities let you remotely test wireless applications availability, response and retrieval times, throughput and congestion levels. You can automatically run “synthetic transactions” from specific clients. The Agent continuously monitors these transactions and uploads information about them to the servers for viewing by customer care, marketing and operations.

• Application Transaction Toolkit — Use this

within applications for monitoring by end user clients. The clients upload collected data to aggregation servers for analysis.

Custom-tailored graphical views of data collected by all VitalSuite® _{modules are accessible through the}

system’s award-winning Web portal.

Reduce operating expenses

Diverse VitalSuite®_{features help you minimize}

user-support costs for wireless data services and applications.

The system provides end-users with powerful self-diagnostics that save time and money by reducing the number of calls your help desk has to deal with. Call duration is reduced as well: VitalSuite®_{software quickly}

identifies root-causes and gives help desk personnel targeted problem diagnosis and resolution details. In addition, the ready availability of accurate diagnoses can lessen your need to send IT staff to user locations. And it does away with time-wasting “finger-pointing” and money-wasting multiple points of contact for problem resolution.

Costly redundant troubleshooting can also be lessened or eliminated by VitalSuite®_{performance trending}

capabilities, which you can use to prevent repetitive service and application problems.

Improve capacity planning and

utilization

VitalSuite®_{performance monitoring, trend analysis and}

reporting can help your management professionals identify excess and underutilized capacity, increase the return on your wireless technology investments, and make smarter investment decisions.

To help ensure your wireless infrastructure can deliver the performance and capacity your users require, the system provides up-to-the minute information on application uptime, usage, latency and throughput; details on performance experienced by end-users of specific applications or servers; multi-parameter trend analysis for busy hours or days; performance

thresholding and alarming functionality; group comparison reports; daily or weekly reports tracking events and their resolution over time; reports

summarizing overall network performance; and other valuable planning tools.

Inte llige

nce

Performance k

Transaction

Service

Traffic

Applica tion

Value Business

VitalNet VitalApps VitalNet & Apps

Vital Performance Management Portfolio

Service Performance Management

Application Performance Management

Network Performance Management

VitalSuite®

VitalSuite® VitalSuite®

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VitalSuite

®

_{Software Features Summary}

• Broad access coverage — monitored mobile high

speed data access include:

- Wi-Fi (802.11b, 802.11g, 802.11x) - 2.5 G (GPRS, EDGE)

- 3G (UMTS, CDMA 1rX, CDMA EV-DO, CDMA-DV)

• Broad Application coverage — monitored

applications include:

- Internet (HTTP, HTTPS, Web-based applications such as DNS and RealPlayer)

- Groupware (Corporate and hosted E-mail, Lotus Notes, etc.)

- Database (Oracle, MS-SQL, Sybase, and MySQL) - Packaged business applications (SAP R/3,

PeopleSoft, Oracle Financials)

- Custom service provider and enterprise in-house applications

• Client-level application monitoring —

pinpoints application-related problems on notebooks, desktops, servers across wireless networks

• Sophisticated root-cause analysis and correlation — identify the sources of problems

before mobile users are affected

• Monitor Application & Network Performance Data From Multiple Vantage Points — compare

core vs. wireless vs remote networks, remote access vs. enterprise users all providing critical information on how performance varies at different points throughout the network.

• Remote test capabilities — simulate actions of

wireless users to assess availability, response and retrieval times, throughput, delays, congestion levels

• Powerful analytics — helps you validate SLAs,

understand system performance, enhance capacity utilization and helps reduce the number of calls made to customer support representatives

• Web-based portal — award-winning GUI enhances

centralized management with customizable views of end-to-end service performance

• Consolidated alarming — correlated and

prioritized alarms flag application and network faults and performance shortfalls to focus on high impact events that affect a wide number of people.

• Flexible reporting — standard and custom reports

include trending, group comparison, network overview, best/worst performer

• At-a-glance diagnostics — color-coded heat charts

isolate trouble spots, ease drill-down to detailed reports

• VPN client support — lets you monitor

application-level performance even when an IPSec VPN tunnel is in use

VitalSuite

®

_{performance management}

portfolio

Winner of many awards, including the Network World “World Class Award” for best performance management system, the Lucent VitalSuite®

performance management portfolio delivers the data you need to manage and address problems before they affect your users. The VitalSuite®_performance

management modules offer a comprehensive, fully integrated solution in one cost-effective package. Providing real-time views into everything from complex e-commerce transactions to crucial network resources, they enable you to continuously monitor, measure and optimize performance at every level of your operations.

• VitalSuite®_{Application Performance Management} software seamlessly merges application performance and fault data with network performance and real-time data from VitalSuite® _{Network Performance} Management software. This helps you instantly understand how everything from complex e-commerce application transactions to networked devices to wireless services is interacting to support your business operations.

• VitalSuite® _{Network Performance Management} software provides on-demand access to the critical network performance information necessary to pre-empt problems, optimize resources and plan for maximum ROI. Letting you monitor, analyze, manage and predict performance from a single centralized location, this market-leading tool gives you end-to-end visibility into your geographically dispersed, multi-vendor infrastructure.

• The real-time component of this software helps you optimize multi-vendor packet data and voice networks with powerful real-time capabilities that traditional management products cannot match. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identify network resources that have exceeded defined network service levels. This component of the software provides the time-critical data you need to address emergent problems before they affect your users.

• The VitalSuite®_{Advanced Reporting software is a} flexible Web-based tool for generating customizable, presentation-quality reports and graphs built from data extracted from all components of VitalSuite®_. This software optimizes the report capabilities of your VitalSuite®_{Performance Management software} to increase network resource efficiency and IT staff productivity.

Vital performance management portfolio

Winner of many awards, including the Network World “World Class Award” for best performance management system, the Lucent Vital performance management portfolio delivers the data you need to manage and address problems before they affect your users. The Vital performance management modules — VitalApps™,VitalNet™ and VitalART — offer a

comprehensive, fully integrated solution in one cost-effective package. Providing real-time views into everything from complex e-commerce transactions to crucial network resources, they enable you to

continuously monitor, measure and optimize performance at every level of your operations. • VitalApps™ software seamlessly merges application

performance and fault data with network performance and real-time data from VitalNet™. This helps you instantly understand how everything from complex e-commerce application transactions to networked devices to wireless services is

interacting to support your business operations. • VitalNet™ software provides on-demand access to the

critical network performance information necessary to pre-empt problems, optimize resources and plan for maximum ROI. Letting you monitor, analyze, manage and predict performance from a single centralized location, this market-leading tool gives you end-to-end visibility into your geographically dispersed, multi-vendor infrastructure.

• VitalNet™ Real-time software helps you optimize multi-vendor packet data and voice networks with powerful real-time capabilities that

traditional management products cannot match. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identify network resources that have exceeded defined network service levels. This component of the VitalNet™ provides the time-critical data you need to address emergent problems before they affect your users.

• The VitalART Advanced Reporting Toolkit is a flexible Web-based tool for generating customizable, presentation-quality reports and graphs built from data extracted from VitalNet™. VitalART optimizes the report capabilities of your VitalNet™

Performance Management software to increase network resource efficiency and IT staff productivity

VitalSuite®

VitalSuite® VitalSuite®

VitalSuite

®

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This document is provided for planning purposes only, and does not create, modify or supplement any warranties which may be made by Lucent Technologies relating to the products and/or services described herein. The publication of information contained in this document does not imply freedom from patent or other protective rights of Lucent Technologies or third parties. VitalSuite is a trademarks of Lucent Technologies Inc. All other brand and product names are trademarks or registered trademarks of their respective holders.

- Windows® 2000/2003

Pentium®_{III Processor @ 600 MHz, or equivalent, 1GB RAM,}

10 GB free disk space, CD-ROM Drive, Windows®

2000/2003, SQL 2000 Database - Sun® Solaris

Sun®_{Microsystems Sun-Fire 280R, dual 900MHz, 2GB}

Memory, 75 GB SCSI Drive, 2 Ethernet 10/100 ports, Solaris 9.0, pre-installed, and Oracle®_{Database Server EE v. 9.2.1.4}

- Protects group-specific data through fully integrated grouping and access control

- Allows sort, search, and filter of data by specific business unit, location or technology

- VitalAgent™ manageability and deployment – easy manageability reduces total cost of ownership; easy deployment through SMS package

definitions

Monitored Applications Include

- Internet (HTTP, HTTPS, and Web-based applications such as DNS and RealPlayer)

- Groupware (E-mail, Lotus Notes, file and print services) - Database (ORACLE, MS-SQL and Sybase)

- Custom in-house applications

VitalAppsTM Client/Administrator Interface Requirements

- IE 5.5/6.0 or Netscape 7.1 - Video resolution 1024 x 768

- Acrobat Reader 4.0/5.0 with browser plug-in

VitalAppsTM System Requirements

- Windows® 2000/2003

Pentium® III Processor @ 600 MHz, or equivalent, 512 MB RAM, 20 GB free disk space, CD-ROM Drive, Windows® 2000, SQL 2000 Database

VitalEvent®_{software helps to optimize multi-vendor packet data and} voice networks with powerful real-time analysis capabilities that other management products do not offer. VitalEvent®_software provides views of network connectivity that go beyond traditional performance management systems. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identifies network resources that have exceeded network service levels. Using the data collection capabilities of

VitalNet™, VitalEvent®_{software identifies, analyzes and visualizes key} events as they unfold.

VitalART is a comprehensive Web-based tool that generates custom presentation-quality reports and graphs by extracting monitored data from your VitalNet™ software. With VitalART software,

administrators no longer need to export files to complex and expensive commercial reporting packages. The flexible formatting power enables easy transformation of network performance data to dynamic, custom reports and quickly determine the status of network infrastructure. VitalART optimizes the report capabilities of the VitalNet™ software to increase network resource efficiency and IT staff productivity.

The Lucent award-winning VitalSuite®_{portfolio provides the real} time data needed to manage and address problems before they affect end-users.

To learn more, contact a Lucent Technologies sales representative, authorized reseller or sales agent. You can also visit our web site at http://www.lucent.com/vital or call 1-888-426-2252.

To learn more, contact your Lucent Technologies sales representative, authorized reseller or sales agent. You can also visit our web site at http://www.lucent.com/oss or call 1-888-426-2252.

This document is provided for planning purposes only, and does not create,

modify or supplement any warranties which may be made by Lucent Technologies relating to the products and/or services described herein. The

publication of information contained in this document does not imply freedom

from patent or other protective rights of Lucent Technologies or third parties.

VitalSuite, VitalEvent and Navis are registered trademarks of Lucent Technologies Inc. VitalAgent, VitalApps, and VitalNet are trademarks of Lucent Technologies Inc. All other brand and product names are trademarks

VitalSuite

®

_{Network and Service}

Management Software deliver services

without boundries

Lucent Technologies, a leading global provider of multi-vendor, multi-technology software, provides market leading integrated OSS management solutions that deliver today's complex IMS services. Lucent's award-winning VitalSuite®_{Network and Service Management}

portfolio is used today by more than 200 fixed, mobile and broadband customers world-wide. Lucent leverages innovations from Bell Labs and experience and

expertise from Lucent Worldwide Services to provide highly flexible, scalable solutions that enable converged services, enhance the end-user experience and

accelerate time to revenue. Lucent partners with world-class system integrators, complementary ISVs and hardware vendors to deliver end-to-end solutions that reduce operational complexities, ease integration costs and maximize profitability.

To learn more about these and other network management solutions, contact your Lucent

Technologies sales representative, authorized reseller or sales agent. You can also visit our web site at

http://www.lucent.com/solutions/wireless.html or call 1-888-426-2252.