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SMS Repeat Reminders
eClinic Pharmacy Overview
eClinic Pharmacy provides pharmacies with an easy-to-use platform for sending automated
SMS reminders to customers when refills are due on repeat scripts.
Designed with simplicity in mind, eClinic Pharmacy is a cost effective and efficient way to
increase medication compliance and improve customer loyalty.
eClinic Pharmacy can also be used to send owing and last repeat script requests to GPs and
specialists via fax and email/web combination.
Pharmacy Dispensing System (MINFOS, FRED.DISPENSE & LOTS)
• Subscribe patients and
flag drugs from patients’ current medication list to use for repeat reminders
• Extract drugs with repeats
due within next 24 hours
• Send SMS Repeat
Reminders
Script Reminders sent securely via internet to SMS gateway
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SMS Gateway Customers receive SMS Repeat ReminderseClinic Pharmacy interacts with major dispensing systems to extract up-to-the-minute repeat data for patients subscribed to the SMS Repeat Reminder service.
How Does eClinic Pharmacy Work?
eClinic Pharmacy is easy to configure and use
eClinic Pharmacy puts the pharmacist in the driver’s seat, providing flexibility to: • Set up patients for repeat reminders while dispensing
• Select drugs form the patients’ current medication to use for reminders • Set the repeat cycle frequency for each drug
• Personalise message content and format • Extract repeats due within defined date range • Extract repeats due within defined date range
• Automatically send messages and receive responses form patients
Send SMS Repeat Reminders automatically or
manually
eClinic Pharmacy also gives you options to send messages either:
• Automatically at scheduled times, eg daily or weekly – for all subscribed patients and drugs
• Manually at any time– either immediately or at a future scheduled time
A log of each message is also kept against the patient so that you have a full history of every message sent to every patient.
Message Creation
• Welcome Message
– sent immediately after patient is enrolled• Mid Repeat Message
– sent when one or more repeats remainon script
eClinic Pharmacy allows SMS Reminders to be personalised
via the Template Builder
Message Types Include:
on script
• Last Repeat Message
– sent when no repeats remain on script prompting the patient to see their doctor• Merged Message
– sent when more than one message is due to be sent to the patient• Dispense Confirmation Message
– sent when a reply has been marked as dispensed – notifying the patient that their meds are ready to be picked up.Mid Repeat Message Template
eClinic Pharmacy extracts the relevant data from the dispensing system database to personalise the SMS Reminder with patient name, drug and repeat data
Message Handling
• Queued
– This screen displays all messages that are due to be sent in the next scheduled run. Ifrequired, these messages can be deleted or sent prior to the next scheduled run
• Sent
– Shows all messages that have previously been sent• Inbox
– Displays all SMS Replies received from patientseClinic Pharmacy provides the means for the pharmacist to
view all Queued, Sent and Received SMS messages
• Actioned
– Messages can be marked as ‘Dispensed’. This will send a notification SMS to the patientto let them know that the medication has been dispensed and is ready to be picked up.
Queued Messages Screen
eClinic Pharmacy – Reporting
eClinic Pharmacy provides extensive reporting on the dispense
activity for SMS Patients
• No SMS sent by month
• No Patients enrolled by month
• Average dispenses for SMS and Non SMS patients by month
Data includes:
by month
• Repeats dispensed for SMS and Non SMS patients • Total dispenses for SMS and non SMS Patients by
month
• Before and after SMS comparisons
• Detailed dispense data for individual patients by drug
• Data can be exported to CSV File
Data can also be filtered to remove short course medication dispenses and facility patients
eClinic Pharmacy – Script Requests
eClinic Pharmacy can also be used to extract and send Owing and
Last Repeat script requests to GPs and Specialists
• Simple extraction and review of owing and last repeat script requests
• En masse transmission of script requests to GPs via fax gateway, or via web
Features include:
GPs via fax gateway, or via web
• Script requests can also be converted into pre-formatted scripts when received via the web
• Confirmation of fax delivery and web download and transmission logging • Identification of deferred scripts • Easy re-direct to different GPs
• Reconciliation with dispense system • Extensive reporting
eClinic Pharmacy – Pricing
Item
Fee
Monthly License Fee $150 per month including 250 SMS messages
SMS 25 cents beyond the first 250 messages per month
Fax 20 cents per page
Script Request Patient Fee 30 cents per patient per month with the first 500 patients included in the monthly fee
eClinic Pharmacy Support
• Installation of eClinic Pharmacy Software and ongoing maintenance support is provided remotely using remote access software tools.
• eClinic Pharmacy Software will be updated remotely as well as new versions of the software become available. Site visits are not required.
eClinic Pty Ltd provides a 1300 National Extended Hour Helpdesk Service for Pharmacists requiring assistance with their eClinic Pharmacy Software.
included in the monthly fee Installation and Training Fee $100
eClinic Pty Ltd – Background
eClinic Pty Ltd is an innovative Australian eHealth company that enables healthcare providers to electronically transmit secure health related information to other health providers or patients, ensuring process and systems integration at both ends.
Today eClinic’s core service, a secure messaging network , inter-connects many thousands of
Healthcare Practitioners in Australia and New Zealand – Pathology Laboratories, Imaging Laboratories, General Practitioners, Specialists, and Pharmacists – across various transactions, such as pathology test requests and results, summary files, images, script requests and SMS Reminders
