guide to getting started

®

the future is friendly®

guide to

getting started

Palm

_Treo

₆₅₀

table of contents

activating your device

enabling your wireless connection 4

setting up your email

corporate email account 5

personal or small business email 5

email setup 6

troubleshooting

what do I do if my device resets unexpectedly? 10 what do I do if I’m getting error messages? 11

Thanks for choosing the Palm

_Treo

_{650 from}

TELUS Mobility.

This guide will help you activate your Treo 650 and

setup your email so that you can make calls and send

and receive emails from your device. For detailed

information on how to use your device, please refer to

the Palm user manual included on the Palm Software

Installation CD in your Treo 650 box.

If, after reading this guide, you have any questions,

please call 1-866-771-7292.

let's get started!

activating your device

Your Treo 650 should already be activated. If it isn’t,

please activate online at telusmobility.com/activate

or call us at 1-866-771-7292 (a service charge may

apply). We recommend that you charge your device

for four hours in order to maximize battery

activating your device

(continued)

enabling your wireless connection

In order to send and receive calls and emails, you need to enable your wireless connection.

1. Verify that your device’s wireless connection is on, and that you are getting service. You should see the digital signal strength indicator

in the top right corner of your screen.

setting up your email

Before you get started, you will need the following information to set up your email.

corporate email account

If you are configuring your device for your corporate email, please contact your network administrator to obtain the following information: Username (network account):

Password (network account): Email address:

Mail Server name:

SSL (Secure Sockets Layer) connection (if applicable): Yes or No

personal or small business email

Username: Password:

Incoming mail server address: Outgoing mail server address:

email setup

step 1: adding an account

Press the Home button, select VersaMail.

Open the menus by tapping the top-left corner of the screen. Select Accounts, then select Account Setup.

step 2: choosing your email provider

Enter a descriptive name in the Account Name field. From the Mail Service list, select your email provider.

- For a Corporate email account (Microsoft Exchange 2003 server required), select Exchange ActiveSync.

- If your email provider is in the Mail Service pick list, the protocol is automatically selected and the protocol pick list does not appear.

- If your email provider is not in the list, select Other and check with your email service provider to find the protocol for your email account (POP or IMAP).

step 3: entering your email information

Enter the username for your email account.

Select the Password box, enter your email account password, then select OK.

Select Next, then select Done.

Now your Treo 650 is ready for email!

Review your settings

- If you chose an email provider from the list in step 2, the mail server screen is already filled in.

troubleshooting

what do I do if my device resets unexpectedly?

The device may reset unexpectedly if you have a large number of emails and calendar appointments (i.e. over 50) at the time of initial synchronization, or if you access the web or other applications during email synchronization.

If a reset occurs, take the following steps:

Ensure the phone mode is turned on. Please refer to “enabling your wireless connection” on page 4.

Set up your email account information if it has been lost. Please refer to page 6.

If the device continues to reset, please perform a hard reset. For a hard reset, take the following steps:

1. Press the Battery Door Release button and slide the battery door downward to remove it from the device.

what do I do if I’m getting error messages?

If you are getting error messages infrequently, select “Yes” or “Okay” to bypass the error. This should clear the error.

If you are getting error messages frequently, performing a soft reset should minimize these errors.

To perform a soft reset, take the following steps:

1. Press the Battery Door Release button and slide the battery door downward to remove it from the wireless handheld.

support