COMPLETE CONNECT GUIDE

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W I R E L E S S S O L U T I O N S

COMPLETE CONNECT GUIDE

OptConnect Wireless Modem

Thank you for choosing OptConnect for

your wireless communication needs.

Should you need help installing your new

OptConnect Wireless Modem, we offer

free technical support 24 hours a day,

7 days a week.

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If you are connecting your OptConnect wireless device to a micro-market kiosk or other type of kiosk, digital sign, POS sys-tem, utility management device, or other:

- Turn to page 4 for installing and connecting your device - Turn to page 23 for programming instructions

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Product Features

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The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces-sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 and OC-4500 run high-speed transac-tions via TCP/IP communication. TCP/IP communication signifi-cantly cuts transaction speeds over Dial-up transactions requiring less time for your customers to complete their transactions.

Product Features 3

Product Diagram 4

Step 1: Verify Package Contents 5 Step 2: Plug in the Wireless Modem 6 Step 3: ATM Programming 8 Nautilus Hyosung ATMs 8 Hantle/Tranax/Genmega ATMs 12

Triton ATMs 15

Troubleshooting 19

Processor Phone Numbers 21 Warranty Information 22 Programming for Kiosk, Digital Sign, or Other 23

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Product Diagram

OptConnect Wireless Modem Front

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OptConnect Wireless Modem

Please verify your package contents. If any of these items are missing or damaged, please contact OptConnect immediately at (877) 678-3343.

Power Supply

CAT5 Ethernet Cable (2) 3db Magnetic Antenna OptConnect Complete

Connect Guide

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2 A. Attach Power Supply and Antenna

Locking ring. Insert and twist to the right to lock in place.

B. Insert Phone Line/Ethernet Cable

Dial-up Communication (OC-3501 Model Only)

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Cell On Light Signal Lights

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C. Verify Status Lights

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Status Lights

GREEN Flashing Status is good. Ready for transactions.* ORANGE Flashing Processing boot-up sequence.

ORANGE Constant Call OptConnect Technical Support 877-678-3343 RED Constant Call OptConnect Technical Support 877-678-3343

Cell On and Signal Lights GREEN Constant Status is good. Ready for transactions.* GREEN Flashing Connecting with carrier or Transmitting data. RED Constant Call OptConnect Technical Support 877-678-3343

The Cell On and Signal Lights will flash green throughout commu-nication with the host and the carrier during transactions. This is normal behavior.

Once the Cell On and Signal Lights are solid*, your Wireless Modem is ready for ATM transactions. Proceed with ATM Programming. For security and compliance, secure the wireless modem inside the ATM cabinet or vault.

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The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces-sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 runs high-speed transactions via TCP/ IP communication. TCP/IP communication significantly cuts trans-action speeds over dial-up transtrans-actions requiring less time for your customers to complete their transactions.

Running TCP/IP involves programming the ATM for this mode of communication. You must have master password access to the ATM programming menus to make the necessary changes.

The OC-3251 runs ONLY high-speed wireless TCP/IP transactions only possible with ATMs capable of communicating via TCP/IP.

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TCP/IP Setup

Nautilus Hyosung ATMs capable of TCP/IP communication include

1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP, MM5100T, HALO

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TCP/IP Setup

• Customer Setup > Select Processor > Communication: Select TCP/IP Cancel to Return -• Customer Setup > Select Processor > TCP/IP Type: TCP/IP TYPE

Cardtronics Visa Framed Columbus Data Standard Data Stream (ASAI) Visa Framed DNS (MoneyTree) Standard

EFX Standard

Elan/Genpass Visa Framed 1st ISO / First Data / Core Data Visa Framed ITS Systems Integrators Co Inc Standard Metavante Standard

Planet Payment Standard (SSL Enabled) Shazam Call 877-678-3343 opt 3 Switch Commerce Visa Framed

Worldpay / RBS Lynk Standard

SSL: Disabled 2(x) Cancel to Return -• Customer Setup > Standard 3 Options > CRC En/Disable: Disable 2(x) Cancel to Return

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• System Setup > Terminal IP: TERMINAL IP DHCP Disable IP Address 192.168.1.91 Subnet Mask 255.255.255.0 Default Gateway 192.168.1.90 DNS Leave As Is 2(x) Cancel to Return

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TCP/IP Setup

Define TCP/IP Parameters for ATM

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Define TCP/IP Parameters for Host Processor

• Host Setup >Disable URL

Host Address 1 & 2: 192.168.1.90

• Host Setup > Host Port:

PROCESSOR HOST PORT 1 HOST PORT 2

Cardtronics 7004 7004

Columbus Data 7000 7000 Data Stream (ASAI) 451 451 DNS (MoneyTree) 561 561

EFX 446 446

Elan/Genpass 7002 7002

1st ISO / First Data / Core Data 9021 9021 ITS Systems Integrators Co Inc. 888 888

Metavante 450 450

Planet Payment 5306 5306

Shazam Call Call

Switch Commerce 7003 7003 Worldpay / RBS Lynk 6661 6661

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TCP/IP Setup

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TCP/IP Setup

Hantle (Tranax)/Genmega ATMs capable of TCP/IP communication include:

1700W, C4000, 4000T, X4000, G1900, G2500, GT3000, ONYX

Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM’s Operator Menu using your Master Password. If your ATM menus appear differ-ently than described in this Guide, please call OptConnect technical support at 877-678-3343 for fur-ther assistance.

ENTER PASSWORD

THEN PRESS ENTER

• Customer Setup >

Change Processor >

Communication Scrolling List:

TCP/IP TYPE

Cardtronics Visa Framed TCP/IP Columbus Data Standard TCP/IP Data Stream (ASAI) Visa Framed TCP/IP DNS (MoneyTree) Standard TCP/IP

EFX Standard TCP/IP

Elan/Genpass Visa Framed TCP/IP 1st ISO / First Data / Core Data Visa Framed TCP/IP ITS Systems Integrators Co Inc. Standard TCP/IP Metavante Standard TCP/IP Planet Payment SSL Pass Through Shazam Call 877-678-3343 opt 3 Switch Commerce Visa Framed TCP/IP Worldpay / RBS Lynk Standard TCP/IP

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TCP/IP Setup

• Customer Setup > Change Processor > Standard 3 Option: CRC En/Disable: Disable 3(x) Cancel to Return

-Set ATM Communication Type: TCP/IP (cont)

Define TCP/IP Parameters for ATM

• System Setup >

Device Setup >

ATM TCP/IP Setup:

ATM TCP/IP SETUP

TCP/IP Mode Static IP IP Address 192.168.1.91 Subnet Mask 255.255.255.0 Default Gateway 192.168.1.90

***SELECT APPLY*** 3(x) Cancel to Return

-Define TCP/IP Parameters for Host Processor

• Host Setup >

Host Address: Disable URL Address 1 & 2:

192.168.1.90

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Define TCP/IP Parameters for Host Processor

• Host Setup > Host Port:

PROCESSOR HOST PORT

Cardtronics 7004 Columbus Data 7006 Data Stream (ASAI) 451 DNS (MoneyTree) 561

EFX 446

Elan/Genpass 7002 1st ISO / First Data / Core Data 9021 ITS Systems Integrators Co Inc. 888

Metavante 450 Planet Payment 5307 Shazam Call Switch Commerce 7003 Worldpay / RBS Lynk 6661 • Host Setup > Configuration Schedule: Scheduled

You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal-ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance.

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TCP/IP Setup

Triton ATMs capable of TCP/IP communication include

Traverse, RL1600, RL2000, RL5000, RT2000, FT5000, ARGO

Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM’s Operator Menu using your Master Password. If your ATM menus appear differ-ently than described in this Guide, please call OptConnect technical support at 877-678-3343 for fur-ther assistance. • 6. Configure Terminal > 6. Communication > 8. Communication Protocol: COMMUNICATION PROTOCOL Cardtronics TCP/IP Columbus Data TCP/IP Wireless Data Stream (ASAI) TCP/IP Wireless DNS (MoneyTree) TCP/IP Wireless EFX TCP/IP Wireless Elan/Genpass TCP/IP 1st ISO / First Data / Core Data TCP/IP ITS Systems Integrators Co Inc. TCP/IP Wireless Metavante TCP/IP

Planet Payment Triton Standard TCP/IP No CRC Shazam Call 877-678-3343 opt 3 Switch Commerce TCP/IP

Worldpay / RBS Lynk TCP/IP Wireless

Set ATM Communication Type: TCP/IP

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TCP/IP Setup

• 6. Configure Terminal > 6. Communication >

9. Communication Message Format

COMMUNICATION MESSAGE FORMAT

Cardtronics Triton Standard

Columbus Data Triton Standard TCP/IP No CRC Data Stream (ASAI) Triton Standard TCP/IP No CRC DNS (MoneyTree) Triton Standard TCP/IP No CRC EFX Triton Standard TCP/IP No CRC Elan/Genpass Triton Standard

1st ISO / First Data / Core Data Triton Standard

ITS Systems Integrators Co Inc. Triton Standard TCP/IP No CRC Metavante Triton Standard

Switch Commerce Triton Standard

Worldpay / RBS Lynk Triton Standard TCP/IP No CRC On software version 3.0 or higher use “TDL” instead of “Triton Standard.” Additionally any changes will bring the ATM to manufacturer default settings

which will includes SSL enabled and communication header disabled.

• 6. Configure Terminal > 6. Communication >

3. Permanent TCP/IP Connection:

UNCHECK • 6. Configure Terminal > 6. Communication > F4. SSL Enable: UNCHECK • 6. Configure Terminal > 6. Communication > 1. Host IP Address: 192.168.1.90

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TCP/IP Setup

• 6. Configure Terminal > 6. Communication > 2. Host IP Port:

PROCESSOR HOST PORT 1

Cardtronics 7004 Columbus Data 7006 Data Stream (ASAI) 451 DNS (MoneyTree) 561

EFX 446

Elan/Genpass 7007 1st ISO / First Data / Core Data 9021 ITS Systems Integrators Co Inc. 888

Metavante 450

Planet Payment 5305

Shazam Call

Switch Commerce 7003 Worldpay / RBS Lynk 6661

2(x) Enter to Return to Main Menu

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Define TCP/IP Parameters for ATM

• 2. Diagnostics >

7. Modem / Ethernet >

6. Configure Ethernet Settings:

CONFIGURE ETHERNET SETTINGS

6. Enable DHCP Uncheck 1. IP Address 192.168.1.91 2. Subnet Mask 255.255.255.0 3. Default Gateway 192.168.1.90

4(x) Enter to Return to Main Menu

-• 5. System Parameters >

5. Restart the Terminal > Enter

You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal-ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance.

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Troubleshooting

OptConnect tests every Wireless Modem in house before shipping. Each Wireless Modem completes a live balance inquiry before being cleared for shipment. Should you experience problems with your Wireless Modem, please verify all installation and instructions in this Guide, and refer to the following Troubleshooting steps when diagnosing any issues that may arise. If you are still experienc-ing problems, please contact OptConnect at (877) 678-3343 for further assistance.

If Your ATM is Unable to Complete Transactions

• Verify that the Wireless Modem is plugged in, the Status Light is

flashing green, and the Cell On and Signal Lights are solid green.

• Verify that the CAT5E Ethernet Patch Cable (included) is

con-nected to an open Ethernet port on you ATM and the Ethernet port on the Wireless Modem. OptConnect cannot guarantee successful transactions using an Ethernet cable other than that provided with the Wireless Modem.

• Confirm that the ATM is programmed correctly for your processor

with the correct Host IP Address and Host Port.

If You Experience Intermittent Communication Issues

• Verify sufficient signal strength. If the Signal Lights indicate low

signal strength (1 to 2 bars), reposition the antenna. Allow a mini-mum of 5 seconds for the Wireless Modem to refresh the Sig-nal Lights after moving the antenna. If the sigSig-nal strength does not improve, it may be necessary to purchase an in-line signal booster. Contact OptConnect at (877) 678-3343 for details.

• If the Signal Lights are flashing, disconnect power from the

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Troubleshooting (cont.)

• Check for the presence of any large neon signs, drink coolers,

or ice freezers in the vicinity of the Wireless Modem. Such machines may produce interference which can affect the cellular signal. If such machines are present, reposition the ATM and Wireless Modem away from these sources of interference.

Set ATM Communication Type: TCP/IP

Below is a list of the most common ATM Error Codes associated with Communication between the ATM and its Host. While this communication is handled solely by the Wireless Modem, these errors are most often the result of incorrect programming at the ATM. After verifying ATM programming and clearing any errors, if you are still experiencing problems completing transactions, please contact OptConnect at (877) 678-3343 for further assistance.

Common ATM Error Codes

Nautilus Hyosung, Hantle (Tranax), Genmega Codes

D170X Modem Connection Error Verify all programming. Check Ethernet cable for kinks or damage.

D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/ IP settings. Check Ethernet cable for kinks or damage.

Triton Codes

192 Communication Error Verify all programming. Verify Ethernet cable is connected properly and is not dam-aged or kinked.

236 TCP/IP Communication Lost Verify all programming, especially Host TCP/ IP settings. Check Ethernet cable for kinks or damage.

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Processor Phone Numbers

OptConnect Wireless Modems support communication to the fol-lowing processors:

Processor Primary Secondary Alternate

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arranty

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Your Wireless Modem includes the Lifetime Extended Mainte-nance Plan. The Lifetime Extended MainteMainte-nance Plan provides for a guaranteed replacement of equipment specified above in the event equipment fails. This Plan remains in effect as long as Cus-tomers continue to pay monthly service charge. Upon notification and diagnosis of problem, OptConnect will ship a replacement unit to Customer at no cost to Customer using Standard Overnight ship-ping. Customer shall be responsible for shipping back faulty equip-ment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 20 days or may be charged $300.00 for the non-return of the faulty equipment.

Physical damage, lost or stolen equipment or modems damaged by acts of God may not covered under warranty.

Lifetime Extended Maintenance Plan

Warranty Information

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Programming for Kiosk, Digital

Sign, or Other

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arranty

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Your newly installed OptConnect comes preprogrammed to emu-late an Internet connection running DHCP. Program your device accordingly

Before initiating any communication, please verify the following:

“Cell On” light is solid green, signal bars are showing, and Ethernet cord is connected.

To further verify connectivity or monitor this device, view your online portal at https://dashboard.optconnect.com or call our 24x7x365 technical support.

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