Hosted PBX
•
What Is It?
•
What Features Does It Have?
Hosted PBX
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Hosted PBX delivers an
enterprise-grade
phone system
to small and medium-sized
businesses via the cloud.
Packaging
Each User Gets:• 1 line of service • Voicemail, DID, Ext • FollowMe
• 1 Webfax
• Unlimited free calling in the U.S.
• The phone of their choice (pricing varies by model)
Each Customer (Company) Gets:
• 1 Auto Attendant
• 1 Conferencing Bridge with 200 free minutes per month
Optional (monthly):
• Lobby phone - with unlimited local and 3 cent/min LD
(one lobby phone can be purchased for every three lines)
• Unlimited fax line
• Metered fax line - with 300 min LD • And more…
One Flat rate per user/month
gets the customer THE WHOLE PHONE
Say Good Bye to On-Premises Phone Systems
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With Hosted PBX, These Problems Go Away…
1. Expensive
hardware
2. Weeks
to deploy
3. Requires a
technician
4. Difficult
to configure
5. Complex
moves, adds & changes
6. Complex
wiring diagram
7. Proprietary
phones
8. Managing phone company
lines
9. Monthly phone company
charges
Hosted PBX vs. On-Premises Systems
Simplify management & scaling with a powerful intuitive web-based Control Panel. Add users and manage features with a few clicks. Cut capital, maintenance & long distance costs by over 50% with flat per-user monthly rates Streamline management and support. Get all your cloud services from one provider Communicate more effectively with rich features, conferencing & mobility Eliminate worries with free rapid onboarding, superior live partner support and the highest levels ofA Prospect Is Calling. What Happens Next?
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Nobody answers
Stuck on hold
Routed to wrong person
Sent to voicemail
Sale is made
Your phone system shouldn’t just connect your calls.
Hosted PBX Overview
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High Quality, Feature Rich System
• Business-class features
• Auto Attendant, ACD, Desktop
Easy to Buy
• Configured for each customer • No long term contracts
• No cancellation fees
Designed for Business
• Over 50 features included
• Unlimited local & LD
Inexpensive to Install and Maintain
• Plug and play installation • Web-based portal for
users and admin
Reliable, Scalable, Brandable
• 99.999% uptime
Hosted PBX Features
• Direct Inbound Dialing (DID) • Multi Call Appearance
• Custom Hold Music • Auto Answer
• Call Forward • Call Hold • Call Recording • Busy Call Forward • Call Log
• Blind Call Transfer • Attended Call Transfer • Call Waiting
• Do Not Disturb
• Simultaneous Ringing • All Page/Intercom • Overhead Paging
• Mobile App (iOS, Android) • Call Park and Pickup
• Directed Call Pickup • Inbound Caller Name • On Hook Dialing • Outlook Integration • Click to Call • Lobby phone • 3-way Conferencing • Auto Answer • FollowMe • Desktop Softphone Voicemail • Voicemail to email • Text notification • Visual voicemail
• Message Waiting Indication • “0” to operator
All of these important business features come standard:
Auto Attendant • Scheduled routing • Simultaneous ringing • Sequential ringing • Hunt Groups • Call Queuing • ACD
Voicemail - Included
Voicemail Features• Integrated voicemail for each phone • 90 min of recording time per phone • 5 min per message
• Voicemail to email via WAV file • Message waiting indication • Delete, skip or save messages
• Send messages to another mailbox • Playback control when receiving
messages
• Change personal greeting and password
• Message key to access voicemail • Numeric message count indicator • Remote voicemail access
• Ring up to 3
phones at the
same time
• Controlled
through
individual web
portal
• Use to ring cell
and office
Auto Attendant - Included
Greets callers and directs them to the right person, department or information 24 hours/day
• Multiple and branched menus for day and night
• Automated schedule for changing menus
• Built in voicemail • Dial by name • Dial by extension
• Ability to ring multiple phones (in order or all at the same time)
• Call queuing
• Named ring groups
• Bulletins for outbound information • Hosted in the Cloud = business
continuity
Extremely easy to use and feature rich – all via the web portal
Auto Attendant
GREETING
Multitude of routing options:
Touch 1
For dial by name
Touch 2 To reach a technician Touch 3 For Sales Touch 4 For directions Touch 5
For hours of operation
Touch 0
To reach a receptionist
Example:
RingScape - Included
• Know who’s on the phone
• Call other employees
• Call anyone
• Call any Outlook contact
• Call any phone number
• Be alerted of incoming
calls
• Accept or reject an
incoming call
• Create a list of favorites
• Call back from a list of
received calls
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* Wireless adapters work with any of our phones.
Top Quality Phones & Hardware
Polycom
SoundPoint
Polycom VVX
Cisco SPA
DECT Cordless
Conference
Fax Adapter
Wireless
Transmitter/
• Each phone receives a voicemail box with unified messaging, a DID & extension • Phones provide a context sensitive display for ease of use
• Phones can take up to 2 - 6 calls at the same time depending on the model of phone
(2-line, 4-line, 6-line) – next consecutive call goes to voicemail
Polycom 4 & 6-Line (example)
• The only Hosted VoIP phone system that uses dedicated cordless phones
• Each phone receives a voicemail box with unified messaging, a DID & extension
• Utilize the DECT wireless standard for increased reliability and range • Phones have a range of 100 to 150 feet from the cordless transmitter • May use up to 3 cordless phones with each cordless transmitter
Cordless Transmitter
* Required to support cordless option
Mobile SoftPhone
and
The wireless adapter allows a desk phone to be placed anywhere in the
business where you cannot do a wire drop.
• Creates its own dedicated wireless network just for the phones • Wireless Transmitter plugs into the network
• Wireless Adapter plugs into the phone • 40 ft range from the transmitter
• Up to 15 phones (one adapter per phone)
There are two options available for faxing:
1. Fax Adapter
Allows you to use an existing fax machine to
send and receive faxes through the Hosted
PBX network. Plug the Fax Adapter into your
existing data network and plug your fax
machine into port marked Phone 1
2. Web Fax
Manage online faxes from virtually anywhere
-freeing you to receive and view your faxes
where you want, when you want. Also send
faxes right from your Internet-connected PC.
•
Does not require an additional phone line
Fax Adapter
- 1 per fax machine
- 2 ports but only supports 1 fax per unit
Call Capacity
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Number of lines x phone capacity = Total calls (call paths)
Number of lines purchased (10) x phone capacity (4) = Total call paths (40)
4-line phones:
Installation Options
Multiple installation options give you & your customers lots of flexibility:
• All phones include Ethernet Switch
Customer Site Requirements
To ensure the highest quality voice experience:
Have existing broadband connection
Meet minimum required bandwidth and pass VoIP test (50kb/phone)
Be in market where local numbers are available
Located in the continental US
e911 is available
Router must support DHCP
No Capital Investments
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• No hardware to buy
• No licenses
• Simple single monthly charge
• No dedicated voice circuits
• No new features costs
• Easy scalability, even for new sites
• Unlimited or pay-per-use
conferencing
Hands-off, Worry-free Migration & Onboarding
• Just plug in phones and go
• We manage maintenance for you
• Keep your existing phone numbers
• Ensure your network is voice ready
• We set up users
• You guide direction and pace
• Extensive experience & proven
Administration Is Simple
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