Introduction to Insurance. Foundations of General Insurance. Regulation and Compliance. Personal Lines. Commercial Lines. Specialisms.

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The Workplace

W

I

Introduction to Insurance

F

Foundations of General Insurance

R

Regulation and Compliance

P

Personal Lines

C

Commercial Lines

CII - Guide to Content - 9 July 2015 4:50 PM

Assess is a web based system, written specifically from a general insurance perspective and designed

to help you meet your organisation’s training and competency requirements. There are over 300 courses

and 4,000 assessment questions available in Assess. These are spread across 7 definitive catalogues

each designed to comprehensively cover a particular aspect of the general insurance industry. Assess

covers everything from the basic principles of insurance and regulation to the more technical areas. This

guide to content details the full suite of learning material available in Assess.

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Starting from the basics and working upwards, this catalogue provides a straightforward introduction to the

world of insurance a world which, especially for newcomers, can often seem confusing. Complex terminology

and systems are logically explained and placed into context, with the aim of developing a strong working

knowledge of all the essential ideas. These modules are aimed very much at new starters to insurance.

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Risk and insurance

Classes of general insurance The insurance market Contract and agency

Insurable interest and utmost good faith Average and proximate cause

Indemnity

Contribution and subrogation Insurance regulation and legislation

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F

Trading in a commercial market Broker new business development Presentation of risk information to insurers Presentation of quotation information to clients The broker-client relationship

1hr 35 mins 50 mins 35 mins 1hr 10 mins

Broking Operations

Agency law Contract law 35 mins 40 mins

Legal

Principles of insurance Risk, perils and hazards

1hr 15 mins 50 mins

Insurance Principles

Introduction to underwriting Policy construction and wording

Subjectivities, conditions precedent and warranties

40 mins 40 mins 20 mins

Underwriting

Claims handling Claims litigation Loss adjusting Fraud 30 mins 1hr 10 mins 20 mins 55 mins

Claims

The London market

Outsourcing and off-shoring

The UK insurance market and its position in the world

Foundations of General Insurance

1hr 30 mins 35 mins 45 mins

Course Length

Insurance Market

Binding and delegated authority agreements Customer retention

Role of the broker in designing insurance programmes Key broking processes

Sun-broking Wholesale market 1hr 25 mins 40 mins 40 mins 45 mins 35 mins 40 mins

These modules establish the key functions of general insurance from the market in which insurance providers

operate to the practicalities of underwriting cover and handling claims in a real-world context. Taken as

a whole, they provide a comprehensive outline of how the industry operates. Also included is an in-depth

analysis of general insurance from the point of view of broking operations.

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The regulatory environment in which the insurance industry operates can initially seem complex; these

modules demystify it by approaching the issues involved logically and clearly. From the role of the Financial

Conduct Authority and the provisions of key regulatory legislation, to the proper handling of complaints and

fair treatment of customers, these modules provide a thorough grounding in all aspects of regulation

and compliance.

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Introduction to the Financial Conduct Authority (FCA) Introduction to the Prudential Regulation Authority (PRA) Treating customers fairly and conduct risk

Professional duties Errors and omissions Solvency II 45 mins 40 mins 35 mins 30 mins 1hr 30 mins

General Insurance Regulation Most Viewed

Treating customers fairly for managers Regulation for managers

Regulatory supervision - firm systematic framework: insurers Regulatory supervision - firm systematic framework: brokers

1hr 15 mins 45 mins 35 mins 35 mins

Management

Contract certainty

Contract certainty in the London market

1hr 10 mins 1hr 5 mins

Contract Certainty

Conflicts of interest - immersive case study Managing conflicts of interest

45 mins 20 mins

Conflicts of Interest

Consumer credit Complaint handling FCA Regulations - ICOBS Training and competence Client money

Approved persons

The regulation of claims management services

Regulation and Compliance

45 mins 40 mins 55 mins 40 mins 50 mins 40 mins 45 mins

General Insurance Regulation

Course Length

Countering bribery and corruption

Money laundering and how you can prevent it Information security

Complying with sanctions Fighting Fraud

How to comply with the Data Protection Act

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Home insurance - Overview 10 mins

Buildings

From home insurance to classic car cover, consumer insurance products are the focus of this selection of

modules. Each type of insurance is analysed from the perspectives of the policy cover provided, all relevant

underwriting and broking considerations, and the claims handling process.

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Home insurance (Contents) - Overview Home insurance (Contents) - Policy cover Home insurance (Contents) - Broking Home insurance (Contents) - Underwriting Home insurance (Contents) - Claims

10 mins 45 mins 1hr 10 mins 1hr 45 mins

Personal Lines

Course Length

Home insurance (Buildings) - Overview Home insurance (Buildings) - Policy cover Home insurance (Buildings) - Broking Home insurance (Buildings) - Underwriting Home insurance (Buildings) - Claims

10 mins 40 mins 1hr 1hr 10 mins 45 mins

Home Insurance

Home insurance (Extensions of Cover) - Overview Home insurance (Extensions of Cover) - Policy cover Home insurance (Extensions of Cover) - Broking Home insurance (Extensions of Cover) - Underwriting Home insurance (Extensions of Cover) - Claims

5 mins 25 mins 20 mins 20 mins 20 mins

Extensions of cover

Listed buildings - Overview Listed buildings - Claims Listed buildings - Broking

Listed Buildings

Blocks of flats - Overview Blocks of flats - Policy cover Blocks of flats - Underwriting Blocks of flats - Claims Blocks of flats - Broking

Blocks of Flats

High net worth - Overview High net worth - Policy cover High net worth - Broking High net worth - Underwriting High net worth - Claims

High net worth

Legal expenses - Overview Legal expenses - Policy cover

5 mins 35 mins

Legal Expenses

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Caravans

Liability cover under home insurance - Overview Liability cover under home insurance - Policy cover Liability cover under home insurance - Underwriting Liability cover under home insurance - Claims Liability cover under home insurance - Broking

Liability Cover Under Home Insurance

Caravans - Overview Caravans - Policy cover Caravans - Claims Caravans - Broking Caravans - Underwriting 5 mins 15 mins 5 mins 20 mins 15 mins Yachts and small craft - Overview

Yachts and small craft - Policy cover Yachts and small craft - Underwriting Yachts and small craft - Claims Yachts and small craft - Broking

5 mins 10 mins 15 mins 5 mins 5mins

Yachts and Small Craft

Motorcycles - Overview Motorcycles - Policy cover Motorcycles - Underwriting

Motorcycles

Motor legal expenses - Overview Motor legal expenses - Policy cover

5 mins 20 mins

Motor Legal Expenses

Motor ancillary insurance - Overview Motor ancillary insurance - Policy cover

5 mins 40 mins

Motor Ancillary Insurance

Classic car - Overview Classic car - Policy cover Classic car - Claims Classic car - Broking Classic car - Underwriting

Classic Car

Private car - Overview Private car - Policy cover Private car - Broking Private car - Underwriting Private car - Claims

10 mins 1hr 5 mins 45 mins 1hr

Private Car

Private motor - Overview 5 mins

Motor

Motor insurance legislation 45 mins

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Pet insurance - Overview Pet insurance - Policy cover

10 mins 25 mins

Pet Insurance

Horses and ponies insurance - Overview Horses and ponies insurance - Policy cover Horses and ponies insurance - Broking Horses and ponies insurance - Underwriting Horses and ponies insurance - Claims

Horses and Ponies Insurance

20 mins 20 mins 25 mins Pet insurance - Broking

Pet insurance - Underwriting Pet insurance - Claims

Personal miscellaneous risks - Overview Personal miscellaneous risks - Policy cover Personal miscellaneous risks - Underwriting Personal miscellaneous risks - Claims Personal miscellaneous risks - Broking

10 mins 1hr 10 mins 5 mins 5 mins 5 mins

Personal Miscellaneous Risks

Personal Accident and Sickness

Pets, Horses and P

onies

Travel insurance - Overview Travel insurance - Policy cover Travel insurance - Broking Travel insurance - Underwriting Travel insurance - Claims

10 mins 40 mins 30 mins 1hr 30 mins

Travel Insurance

Personal accident - Overview Personal accident - Policy cover Personal accident - Broking

Personal Accident

20 mins 10 mins 10 mins Critical illness - Overview

Critical illness - Policy cover Critical illness - Broking Critical illness - Underwriting Critical illness - Claims

Critical Illness

Personal accident and sickness - Overview 10 mins

Personal Accident and Sickness

Private medical - Overview Private medical - Policy cover Private medical - Broking Private medical - Underwriting Private medical - Claims

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Payment protection insurance - Overview Payment protection insurance - Policy cover Payment protection insurance - Broking Payment protection insurance - Underwriting Payment protection insurance - Claims

Payment Protection Insurance

Group personal accident - Overview Group personal accident - Policy cover Group personal accident - Broking Group personal accident - Underwriting Group personal accident - Claims

Group Personal Accident

10 mins 25 mins 15 mins 10 mins 10 mins Personal accident - Underwriting

Personal accident - Claims

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Professional indemnity - Overview Professional indemnity - Policy cover Professional indemnity - Broking

15 mins 1hr 15 mins

Professional Indemnity

1hr 10 mins Introduction to liability and how it arises

Introduction

How do organisations insure against the range of risks to which they might be exposed. The modules in this

catalogue address this question by looking at insurance products relating to commercial activity in three key

categories. Commercial property ranging in scope from premises to livestock is the first of these. Vehicles

used for business purposes are also covered. Lastly, the issue of commercial liability is addressed. Specific

types of insurance are examined in terms of policy cover, underwriting, broking and claims.

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Course Length

Commercial Lines

Employers’ liability - Overview Employers’ liability - Policy cover Employers’ liability - Broking Employers’ liability - Underwriting Employers’ liability - Claims

10 mins 40 mins 15 mins 1hr 30 mins 25 mins

Employers’ Liability

Employment practices liability - Broking Employment practices liability - Underwriting Employment practices liability - Claims

10 mins 15 mins 5 mins Employment practices liability - Overview

Employment practices liability - Policy cover

5 mins 50 mins

Employment Practices Liability

Public liability - Overview Public liability - Policy cover Public liability - Broking

Public liability - Underwriting (Premises) Public liability - Underwriting (Work away) Public liability - Claims

Public Liability

Products liability - Overview Products liability - Policy cover Products liability - Broking Products liability - Underwriting Products liability - Claims

Products Liability

Directors’ and officers’ liability - Overview Directors’ and officers’ liability - Policy cover Directors’ and officers’ liability - Broking Directors’ and officers’ liability - Underwriting Directors’ and officers’ liability - Claims

Directors’ and officers’ liability

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Personal injury claims - Injury and property damage Personal injury claims - Diseases and fatal accidents

1hr 5 mins 1hr 5 mins

Personal Injury Claims

Terrorism - Overview Terrorism - Policy cover

10 mins 20 mins

Terrorism

Theft insurance - Overview Theft insurance - Policy cover Theft insurance - Underwriting Theft insurance - Claims Theft insurance - Broking

Theft Insurance

Business interruption - Overview Business interruption - Policy cover Business interruption - Broking Business interruption - Underwriting Business interruption - Claims Business continuity planning

5 mins 45 mins 45 mins 30 mins 30 mins 40 mins

Business Interruption

Commercial property insurance - Overview Commercial property insurance - Policy cover Commercial property insurance - Broking Commercial property insurance - Underwriting Commercial property insurance - Claims

5 mins 45 mins 50 mins 1hr 35 mins 1hr 15 mins

Commercial Property Insurance

Fidelity guarantee - Overview Fidelity guarantee - Policy cover Fidelity guarantee - Broking Fidelity guarantee - Underwriting Fidelity guarantee - Claims

Fidelity Guarantee

Professional indemnity - Underwriting Professional indemnity - Claims

15 mins 50 mins

Commercial packages - Overview Commercial packages - Policy cover Commercial packages - Underwriting Commercial packages - Claims Commercial packages - Broking

15 mins 1hr 5 mins 5 mins 5 mins

Commercial Packages

Commercial Proper

ty

Landlord Insurance - Overview Landlord Insurance - Policy cover Landlord Insurance - Broking Landlord Insurance - Underwriting Landlord Insurance - Claims

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Terrorism - Claims Terrorism - Broking

5 mins 5 mins

10 mins Farming and agriculture - Overview

Limiting the risk - Risk surveying Limiting the risk - Risk management Limiting the risk - Sprinkler systems leakage

1hr 10 mins 40 mins 35 mins

Limiting the risk

Goods in transit - Overview Goods in transit - Policy cover Goods in transit - Underwriting Goods in transit - Claims Goods in transit - Broking

Goods in transit

Private vehicles used for business

Private Vehicles Used for Business

Motor trade - Overview Motor trade - Policy cover Motor trade - Claims Motor trade - Broking Motor trade - Underwriting

Motor Trade

Motor fleet - Overview Motor fleet - Policy cover Motor fleet - Claims Motor fleet - Broking Motor fleet - Underwriting

5 mins 20 mins 5 mins 40 mins 1hr

Motor Fleet

Commercial motor - Overview 10 mins

Commercial Motor

Commercial vehicle - Overview Commercial vehicle - Policy cover Commercial vehicle - Broking Commercial vehicle - Underwriting Commercial vehicle - Claims

5 mins 40 mins 30 mins 1hr 30 mins 55 mins

Commercial Vehicle

Vehicles for public and private hire 1hr 10 mins

Vehicles for Public and Private Hire

30 mins

Commercial Motor

Engineering insurance - Overview Engineering insurance - Policy cover Engineering insurance - Underwriting Engineering insurance - Broking Engineering insurance - Claims

Engineering insurance - Statutory inspection requirements

10 mins 35 mins 40 mins 5 mins 5 mins 5 mins

Engineering

Farming and Agriculture

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25 mins 25 mins 15 mins 15 mins Farming and agriculture - Policy Cover

Farming and agriculture - Underwriting Farming and agriculture - Claims Farming and agriculture - Broking Livestock - Overview

Livestock - Policy cover Livestock - Underwriting Livestock - Claims Livestock - Broking 5 mins 40 mins 10 mins 5 mins 5 mins

Livestock

Health and safety

Commercial Legal Expenses

Legal Expenses - Overview Legal Expenses - Policy Cover Legal Expenses - Broking Legal Expenses - Claims

10 mins 25 mins 20 mins 30 mins Commercial miscellaneous risk - Overview

Commercial miscellaneous risk - Policy cover Commercial miscellaneous risk - Underwriting Commercial miscellaneous risk - Claims Commercial miscellaneous risk - Broking

Commercial Miscellaneous Risk

Noise at Work Asbestos Manual Handling

Display Screen Equipment

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Fire Regulations and Risk Assessment

Hazardous Substances

Work-related Upper Limb Disorders

15 mins 10 mins 10 mins 10 mins 10 mins 5 mins 15 mins 15 mins Contractors’ all risk insurance - Overview

Contractors’ all risk insurance - Policy cover Contractors’ all risk insurance - Broking Contractors’ all risk insurance - Underwriting Contractors’ all risk insurance - Claims Contract works - Contract conditions

10 mins 50 mins 1hr 10 mins 40 mins 55 mins

Contractors’ All Risk Insurance

Agricultural vehicle - Overview Agricultural vehicle - Policy cover Agricultural vehicle - Broking Agricultural vehicle - Underwriting Agriculture vehicle - Claims

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15 mins 1 hr 15 mins 15 mins 20 mins Pollution and environmental risks - Overview

Pollution and environmental risks - Policy cover Pollution and environmental risks - Broking Pollution and environmental risks - Underwriting Pollution and environmental risks - Claims

Pollution and Environmental Risks

10 mins 35 mins 30 mins 20 mins 15 mins Digital and cyber risks - Overview

Digital and cyber risks - Policy cover Digital and cyber risks - Broking Digital and cyber risks - Underwriting Digital and cyber risks - Claims

Specialised industries require specialised insurance cover. In the modules featured here, the focus is on

examining the challenges posed by providing insurance in several unique fields – including marine and

aviation risks, as well as contemporary concerns such as cyber attacks and pollution.

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Specialisms

10 mins 15 mins 45 mins 15 mins 20 mins 45 mins Freight liability - Overview

Freight liability - Policy cover Freight liability - Broking Freight liability - Underwriting Freight liability - Claims

Freight liability - The CMR Convention

Freight Liability

Course Length

Marine cargo - Overview Marine cargo - Policy cover Marine cargo - Broking Marine cargo - Underwriting Marine cargo - Claims

10 mins 50 mins 1hr 5 mins 1hr 40 mins

Cargo

Marine hull - Overview Marine hull - Policy cover Marine hull - Broking Marine hull - Underwriting Marine hull - Claims

Hull

Marine

10 mins 55 mins 10 mins 25 mins 25 mins 40 mins Aviation - Overview

Aviation - Policy cover Aviation - Broking Aviation - Underwriting Aviation - Claims

Aviation - Convention and legal requirements

Aviation

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Overview of performance appraisal Ongoing appraisal

Preparing for the appraisal Appraisal discussion 35 mins 25 mins 25 mins 40 mins

Appraisals

The role of the coach Delegation

30 mins 45 mins

Coaching and Delegation

Running effective meetings

Getting the results you want out of meetings Organising and running effective meetings

Meetings

Preparing for presentations Delivering presentations

50 mins 40 mins

Presenting Skills

An introduction to time management Prioritising projects

Making your to do list work for you How do I deal with interruptions How do I manage my email

Time Management

Diversity, equality and discrimination 50 mins

Course Length

Workplace Legislation

The Workplace

W

How do I become a better listener Why are questions important How do I ask open questions Using probing questions

5 mins 35 mins 5 mins 30 mins

Communication Skills

Writing job descriptions and person specifications How do I write objectives

Why bother with objectives? Creating smarter objectives

Job Descriptions and objective setting

Modern businesses require a broad range of skills and aptitudes in order to operate successfully. In this

selection of modules, key strategies for tackling a range of issues and tasks including managing people,

effective leadership and personal development are set out and explored in detail, providing learners with

useful ideas to apply in the real world.

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An introduction to health and safety at work Slips, trips and falls

Display screen equipment and workstation safety RSI - Repetitive strain injury

Health and Safety

How do I highlight the impact of poor behaviour How do I explain the consequences of bad behaviour Dealing with poor performance

Encouraging creativity in teams Resolving conflict in teams