Java Point-Of-Sale Software

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ePNJPOS Installation and User Guide, Revision 2.0

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PNJPOS v2

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1 Overview ... 1 2 Requirements ... 2 3 Equipment ... 3 4 Upgrade to ePNJPOS v3 ... 4 5 ePNJPOS v2 Set Up ... 5 5.1 Terminal Management... 7 5.2 Clerk Management... 8

5.3 Account and Receipt Info... 10

5.3.1 Account Info... 11

5.3.2 General Receipt ... 12

5.3.3 Credit Receipt... 13

5.3.4 Check Receipt... 15

6 Installation and Activation of Terminal ... 16

6.1 Download ... 16

6.2 Install ... 18

6.3 Activation Wizard – With Terminal key ... 21

6.4 Activation Wizard – No Terminal key ... 23

7 ePNJPOS v2 Multi-Merchant setup ... 27

7.1 First time installations:... 27

7.2 Upgrade to ePNJPOS v3 Multi-Merchant: ... 28

8 Terminal Assistant... 29

9 Use ... 33

9.1 ePNJPOS v2 Diagram ... 34

10 Credit Card Sale... 36

11 Authorization Only or Return ... 36

12 Void ... 38 13 Cash Sale ... 38 14 Check Sale ... 38 15 MultiPay ... 39 16 Reprint Receipts... 50 17 Upload Logs... 52 18 Receipt Examples ... 56

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PNJPOS v2

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ePNJPOS Installation and User Guide, Revision 2.0 1

1 Overview

ePNJPOS v2 is a program that merchants can install on their

Microsoft® Windows®-based, Internet-connected computers that

will allow them or their employees to process transactions without having to log into the eProcessing Network Merchant Support

Center.

ePNJPOS v2 can process manually-keyed credit card transactions, as

well as swiped credit card transactions at swiped rates. (See section 3 for compatible hardware.)

ePNJPOS v2 can also process both credit and PIN-Debit card

transactions using a properly encrypted pin pad device. Signature Capture is also available. (See section 3 for compatible hardware.)

ePNJPOS v2 can also process check transactions. Scanned, Manual

and check imaging are available, settings determined by Check Processor. Please contact your sales office for more information on Check Processing. (See section 3 for compatible hardware.)

ePNJPOS v2 can also process Gift Cards thru OptiCard. This function

is utilized thru the Multipay function (See section 3 for compatible hardware and section 13 MultiPay.)

ePNJPOS v2 will allow the merchant to process cash receipt

transactions. These transactions will be stored in the Activity Reports of the merchant’s ePNAccount. The cash will still have to be deposited. This is simply to provide a printed receipt for cash transactions.

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2 Requirements

Requirements for utilizing ePNJPOS v2 include the following: • An eProcessing Network Merchant account.

• Microsoft® Windows®-based, Internet-connected computer. • ePNJPOS v2 is not supported on Mac or Linux based operating

systems.

• For Vista Home Premium Edition user, you must have the most recent Vista Home Premium updates and service pak 1.

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3 Equipment

The equipment below is PCI Compliant and Supported with the ePNJPOS v2 Software. Credit card swipe rate supported with all swipers listed below.

Device Part Numbers

Magtek USB Swiper Model

21040109 21040110 21073062

CMP10 Swiper/Printer (BlueTooth Only) CMP-10BT-U5-MSC

WOOSIM – Swiper/Printer (Bluetooth) PORTI-SC30(B)

MagTek® MICR MICRImage RS232 w/Ethernet

(Check Only) 22410004

MagTek® MICR Mini USB 3TK 22533003

MagTek® MicrImage RS232 W/3TK MSR (**serial port) 22410003

Ingenico i6550 / Pin Debit with Signature Capture*

5V USB Cable For use with Power Supply Power Supply

6550US0425

6035-06078-0100 PWR-ALI0081

BT – 90 (BlueTooth) 21073021

MagTek® MICR Excella MDX USB/Dual Scan 22360001

Verifone 1000SE P00319002WWE

USB Bar Code Scanner works with the ePNJPOS

v2 PlugIns; Order Buidler & Receive Inventory LS2208SR20361RSBRE

*Additional Fees may apply for signature capture

**Supported Serial- to- USB Converter: • USB to Serial/PDA Converter Cable

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4 Upgrade to ePNJPOS v3

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5 ePNJPOS v2 Set Up

In order to use ePNJPOS v2, the account needs Receipt, Terminals and Clerks to be configured for use. This section covers setting up and managing the ePNJPOS v2 account through the

eProcessingNetwork Merchant Service Center.

Figure 5–1 Go! Menu

Select ePNJPOS v2 Config from the Go! menu, then click Go! to manage the ePNJPOS v2 account settings.

Figure 5–2 ePNJPOS v2 Config Screen

• The Help button displays a new window or tab in your browser with help for using ePNJPOS v2, as well as very useful

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walk-ePNJPOS Installation and User Guide, Revision 2.0 6 throughs from the eProcessingNetwork Merchant Tour

Guide.

• ePNJPOS v2 Download button takes you to the download screen.

• ePNJPOS v2 License Summary lists a summary of licenses purchased for and in use for the account.

o_{Clerks Setup – Number of clerks configured on the}

account. There are no limits for the number of clerks that can be set up on an account.

o_{Terminals Setup - Number of added terminals up to} Terminals Purchased.

o_{Terminals Purchased - The purchased ePNJPOS v2} licenses.

o_{Terminals Activated - Number of terminals activated} (installed and set up on a computer).

• Terminals is a collapsed section to allow management of the terminals.

• Clerks is a collapsed section to allow management of clerks.

Account and Receipt Info is a collapsed section to configure

general account information and information to display on receipts.

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5.1 Terminal Management

The Terminals section is used to add and configure terminals for activation on PC’s.

Figure 5–3 Terminals Screen

Add Terminal will add a new basic terminal to the list.

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ePNJPOS Installation and User Guide, Revision 2.0 8 The Edit button shows the Edit Terminal screen. From here all

general setting for the terminal’s capabilities are set.

• Terminal Name – This field is for informational purposes and a meaningful name is suggested.

• IsEnabled – Whether the terminal can connect and run transactions or not.

• AcceptCredit – Can credit transactions be run from this terminal? • AcceptDebit – Can debit transactions be run from this terminal?

Currently only supported with the Ingenico i6550 peripheral, otherwise ignored.

• AcceptChecks – Can check transactions be run from this

terminal? Merchant account must have check service enabled on their account, or setting will be ignored.

• AcceptCash – Can cash transactions be run from this terminal? • Use Signature Capture – Will terminal request signature capture.

Currently only supported with the Ingenico i6550 peripheral, otherwise ignored.

• Has Terminal Been Activated – When ePNJPOS v2 is installed on a PC, it activates the installation as a terminal. If ‘Yes’, this indicates that this terminal has been activated on a PC.

The Delete button will delete this terminal from the account. The Force

Reactivate button sets Activated to ‘No’, which will cause ePNJPOS

v2 on the PC registered as that terminal, to request activation. Useful

when changing computers for a particular terminal, or reinstalling

ePNJPOS v2.

5.2 Clerk Management

The Clerks section is for managing ePNJPOS v2 users for the account. There are two types of users:

• Clerks – The standard user, for anyone that will be using the terminal.

• Managers – A special user that has permission to activate and configure terminals, as well as run standard transactions. It is possible to have a Manager that cannot run transactions, useful for IT staff.

An account may have as many clerks and managers as required by the merchant.

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Figure 5–5 Clerks Section

Clicking Add Clerk will add a deactivated clerk to the list.

Figure 5–6 Clerk Edit

The Edit button shows the Edit Clerk screen. From here all general setting for the clerk are set.

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ePNJPOS Installation and User Guide, Revision 2.0 10 • Name – The name field is shown at the top of the ePNJPOS v2

window after login, and can be displayed on the receipt.

• Login – Case sensitive username for logging in to ePNJPOS v2 terminals.

• Password – Optional password for logging in to ePNJPOS v2 terminals. It is recommended to have a password for manager accounts. The password is shown in clear text on the account list, but is only visible to users logged in to the

eProcessingNetwork Merchant Service Center.

• ClerkID – This will be recorded with the transaction and can be filtered on in the Activity Reports section of the

eProcessingNetwork Merchant Service Center. It is

recommended to use a unique ClerkID for every clerk. • IsManager – Set this clerk as a manager.

• IsEnabled – Disabled clerks will not be able to log in to

ePNJPOS v2 terminals.

• AcceptSales – Can this clerk process sale transactions. • AcceptCash – Can this clerk process cash transactions.

• AcceptAuthOnly – Can this clerk process authorize only credit card transactions?

• AcceptReturns – Can this clerk process return transactions? • AcceptVoids – Can this clerk process void transactions. • ConvertAuths – Can this clerk convert authorize only

transactions to sale transactions?

• ConfirmLast4Digits – Will this clerk be present with a request to confirm the last four digits of the credit card. This is a useful security feature to validate that the physical card is present and that the card information on the MagStripe matches the imprint on the card.

The Delete button will remove this clerk from the account.

5.3 Account and Receipt Info

The Account and Receipt Info section allows for general setup of information that is displayed on receipts and optional email receipts.

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Figure 5–7 Account and Receipt Info Section

5.3.1 Account Info

This section is for the account information. It is the same information set up during the Quick Setup, however if the Upload Config method was used, it may be incomplete.

Figure 5–8 Account Info Configuration

Company Name and address information will be displayed on the receipt.

• Email Merchant – Check this box to receive an email for every transaction processed through ePNJPOS v2. Messages will be

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ePNJPOS Installation and User Guide, Revision 2.0 12 sent to the email address (es) configured in Account Config in the eProcessingNetwork Merchant Service Center.

• Email Cardholder – Check this box to have an electronic

receipt emailed to the cardholder when the optional Email field is filled in on a transaction form.

• Tax Percent – To have ePNJPOS v2 automatically calculate the tax percentage (e.g. for 8.25% enter 8.25), to manually enter tax amount or leave tax zero, enter 0.

5.3.2 General Receipt

These settings control what will be displayed on all receipts.

Figure 5–9 General Receipt Config

• Use Image at Top – If a top image has been uploaded and this field is set to ‘Yes’, the uploaded image will be printed at the top of the receipt. The current image is displayed next to Image. • Use Text at Top – This text will be displayed at the top of the

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ePNJPOS Installation and User Guide, Revision 2.0 13 • Use Image at Bottom – If a bottom image has been uploaded

and this field is set to ‘Yes’, the uploaded image will be printed at the bottom of the receipt. The current image is displayed next to Image.

• Use Text at Bottom – This text will be displayed at the bottom of the receipt, above the bottom image if set to ‘Yes’.

• Put clerk Name at Bottom – If set to ‘Yes’, the Name field from the logged in clerk will be printed at the very bottom of the receipt.

The Upload Images section is for uploading the top and bottom images. If changes have been made to the top section, they will be lost when either Upload button is clicked. Click Save first, then come back and upload the images, or upload images first.

To upload and image, click Browse to select the desired image, and then click the Upload button next to it to upload to the appropriate image location. Only .gif and .jpg images are accepted.

5.3.3 Credit Receipt

This configures the additional information that can be displayed on credit receipts.

Figure 5–10 Credit Receipt Config

The verbiage text will appear towards the bottom of the receipt, after the signature line, and before the bottom text and image. To not display additional verbiage on the receipt, leave this field blank.

• PromptForTips – Will ePNJPOS v2 prompt for a tip amount after credit card is entered? Will print a merchant receipt for Tip, Total and signature, then customer receipt after approval.

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ePNJPOS Installation and User Guide, Revision 2.0 14 • PromptForConvenienceFee – Convenience Fee is used to add

a surcharge to the total. Convenience Fee takes priority over Tips, i.e. if both are set to ‘Yes’, only a Convenience Fee will be asked for.

• PromptForCashBack – Ask for cash back amount on debit transactions.

• PromptForTax – Ask for tax amount. If Tax Percentage in Account Info is set, the tax amount will be automatically calculated, and editable.

• AllowDuplicateTransactions – Allow to transactions in the same batch for the same amount on the same card number. The Default Verbiage button sets the verbiage text to the default value.

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5.3.4 Check Receipt

This configures the additional information that can be displayed on credit receipts.

Figure 5–11 Check Receipt Config

The verbiage text will appear towards the bottom of the receipt, after the signature line, and before the bottom text and image. To not display additional verbiage on the receipt, leave this field blank. Drivers License settings are no longer applicatable.

The Default Verbiage button sets the verbiage text to the default value.

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6 Installation and Activation of Terminal

After the account has been set up, ePNJPOS v2 needs to downloaded, installed, and activated on PC’s for use. Each PC that ePNJPOS v2 will be installed to requires its own terminal set up in the account.

6.1 Download

To begin the process, click the Download button at the top right of main ePNJPOS v2 Config screen.

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ePNJPOS Installation and User Guide, Revision 2.0 17 Install ePNJPOS v2 to your system by clicking on the ePNJPOS v2

Download button shown above in Figure 1. You will be presented with

the following, or similar, dialog box shown below.

Figure 6–2 File Download Prompt

Check the Save to Disk option then click OK.

Locate the downloaded file on your computer. And double click the

ePNJPOSSetup.exe file.

Figure 6–3 Open File Prompt

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6.2 Install

The ePNJPOS v2 - InstallShield Wizard window opens.

Figure 6–4 Install Screen 1

Click the Next button and the ePNJPOS v2 Installation Wizard

Customer Information Entry dialog box will appear.

Figure 6–5 Customer Information Entry Form

Enter your User Name and Organization, and select whether you would like to install ePNJPOS v2 for anyone who uses the computer, or just for yourself.

Click Next. You will be presented with the Destination Folder dialog. Click Next to accept the default destination folder.

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Figure 6–6 Install Destination

After clicking Next in the Destination Folder dialog box, you will be presented with the Installation Summary dialog box shown below in Figure 7. Click the Install button.

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Figure 6–8 Installation Complete

When installation has been completed, you will be presented with the Installation Wizard Completed dialog box. The option “Launch the

program” is already selected for you. Click Finish to exit the ePNJPOS v2 Installation program.

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6.3 Activation Wizard – With Terminal key

Figure 6–9 Activation Wizard – With Terminal key

Select the option that fits your situation. For this video/section, we will be following the default option, "My Supervisor/Manager gave me

a terminal key to enter". Click the Continue>> button.

Enter the ePNAccount Number, the terminal key and Login/Password that was provided by your Supervisor/Manager. Click the Activate

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Now you have been Successfully Activated.

This is a notice for Vista operating system users. If you are not on a Vista computer, you can ignore this Notice.

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6.4 Activation Wizard – No Terminal key

Figure 6–13 Activation Wizard – No Terminal key

Click the Yes button to start Terminal Activation.

Click the No button complete the Terminal Activation later. You can start this process later by clicking the desktop icon for the ePNJPOS

v2.

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ePNJPOS Installation and User Guide, Revision 2.0 24 Select the option that fits your situation. For this video/section, we will be following the default option,

"I do not have a terminal key to enter".

Click the Continue>> button.

Enter your ePNAccount information. This the same information you would use when logging in to the Merchant Support Center at

www.eprocessingnetwork.com. Then click the Continue>> button.

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ePNJPOS Installation and User Guide, Revision 2.0 25 The first terminal has been created for you.

You can rename it or leave as the default name.

The terminal is already set to accept credit card transactions. Will you be accepting Debit Transactions?

Check mark the box if so, leave uncheck if not. Will you be accepting Check Transactions? Check mark the box if so, leave uncheck if not. Will you be accepting Cash Transactions?

Check mark the box if so, leave uncheck if not.

Will you be accepting using the Signature Capture feature using the Ingenico i6550?

Check mark the box if so, leave uncheck if not. Click the Continue>> button.

The initial Manger/Clerk Login has been created. The manager login is used to activate the ePNJPOS v2 and access configuration & settings for the software. The initial manger login is set with out a password but can be added later. If you do not have multiple employees, you can click the Continue>> button to complete the activation.

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Click the OK button.

This is a notice for Vista operating system users. If you are not on a Vista computer, you can ignore this Notice.

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7 ePNJPOS v2 Multi-Merchant setup

Installation Requirements:

• Windows operating system (XP or Vista).

• ePNAccount number for each merchant that will use the

ePNJPOS v2.

• Each account must have an available ePNJPOS v2 license. • The Multi-Merchant function must be turned on for your account

by your sales office or tech support. This option will need to be turned on for all accounts that will be using the ePNJPOS v2 Multi-Merchant function.

• Java must be up to date on the computer before ePNJPOS v2 is installed. www.java.com After installing Java restart the

computer.

7.1 First time installations:

After you have downloaded the setup file and installed the ePNJPOS

v2 software:

1. You will be prompted to activate the ePNJPOS v2 terminal for the initial account.

2. After activation, you will be prompted if the ePNJPOS v2 Terminal you are installing will be using the multi-merchant function.

3. Click “Yes” to use the ePNJPOS v2 Multi-Merchant function. 4. You will be prompted to create the users/clerks for the initial

ePNAccount you just setup.

5. After you have completed the users/clerks step, you will be prompted set up the additional merchant account(s) that will be using the ePNJPOS v2 Multi-Merchant function.

6. Click the “Add Merchant” button.

7. The Terminal Activation Wizard will start (as it did for the initial account.) This will walk you thru setting up the terminal access and clerks for this ePNAccount.

8. After each company has been set up, you will be prompted to add another. If you have completed the activation for each merchant account, click the “Done” button.

9. You will be prompted to login and configure the ePNJPOS v2 Terminal Assistant (where equipment and printers are defined for the ePNJPOS v2 Terminal installed on this computer). The

Terminal Assistant will manage all equipment and printer settings for each ePNAccount that will be using the ePNJPOS v2 Multi-Merchant Function.

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7.2 Upgrade to ePNJPOS v3 Multi-Merchant:

1. Login to your ePNAccount at

www.eprocessingnetwork.com/msclogin.html

2. Go to ePNJPOS Config option in the “Choose One” drop down menu.

Deactivate the Terminal: Must be done for each ePNJPOS v2 terminal that is being updated for each ePNAccount:

3. Click the “+” button to the left of the word Terminals on the first blue bar.

4. Click the “Edit” button for the terminal that is being reactivated. 5. Click the “Force Reactivate” button.

6. Note the “Terminal key” for the terminal you are reactivating for easy activation.

Download and Install:

7. Click the “ePNJPOS Download” button at the bottom of the page. 8. Save the set up file to your computer.

9. Execute the set up file.

a. XP user: double click the set up file

b. Vista user: right click the set up file and select “Run as administrator”

10. Complete the installation. When the installation is complete:

11. Go to the start menu of your computer (bottom left). a. All Programs

b. eProcessing Network

c. ePNJPOS v2

d. Click ePNJPOS v2 Reactivate Terminal.

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8 Terminal Assistant

Terminal Assistant is the configuration application for ePNJPOS v2.

This is where all settings related to installed peripherals (Card

Readers, Printers, MICR Check Readers, etc.) will be made. Terminal

Assistant will automatically launch after Activation.

To access Terminal Assistant, either:

• Click Start, All Programs, eProcessingNetwork, ePNJPOS

v2, ePN Terminal Assistant

• From within ePNJPOS v2, click the Terminal Assistant icon ( )

Figure 8–1 Terminal Assistant Login

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Figure 8–2 Terminal Assistant Equipment Tab

The Equipment tab is used for peripheral selection and configuration. The Printer drop-down allows for selection from the currently installed printers in Windows. The lower section is to select a card reader

(swiper) and/or MICR check reader attached to the PC. Serial devices will allow for selection of connected serial port from the appropriate drop-down. Some devices are a swiper/printer combination; in those cases the Printer drop-down will be unavailable and printing will default to the peripheral.

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Figure 8–3 Terminal Assistant Margins Tab

The Margins tab allows for configuration of printer settings. If

Override Printer Margins is not set, it defaults to 5.0 in for width

and 1.0 in for left margin, which should be good for most standard printers. Fit Images to Receipt Width will scale top and bottom images to the receipt width.

Suggested Margin Settings:

• 8 ½ x 11 printers – Width: 5.0 in; Left Margin: 1.0 in

• 3 in printers – Width: 3.0 in; Left Margin: 16 pr (printer units) • Woosim or Citizen CMP-10 – Has no effect

Most small format receipt printers will work fine with width set to page width, and left margin set to 16 pr.

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Figure 8–4 Terminal Assistant Ingenico Tab

Certain peripheral devices require an additional per device license and from here you can allocate the license for the device. Click the Allocate button to register the license. If you run in to an error, please contact your sales office to ensure you are set up for that device.

• Ingenico • Excella MDX • Verifone 1000SE

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9 Use

ePNJPOS v2 is a program that merchants can install on their

Microsoft® Windows®-based, Internet-connected computers that

will allow them or their employees to process transactions without having to log into the eProcessingNetwork Merchant Support

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9.1 ePNJPOS v2 Diagram

The ePNJPOS v2 desktop icon ( ) Double-click to open the software. You will be asked to login.

Figure 9–1a ePNJPOS v2 Main Screen

1. ePNJPOS v2 Software Version

2. The clerk’s name that is logged in to this terminal will show here.

3. Now you can access help from within the ePNJPOS v2. This will provide video tutorials and FAQ to assist you with ease.

4. To access the Terminal Assistant, click here. When you click this button, the ePNJPOS v2 will close and the login window for the Terminal Assistant will open.

5. This button will minimize the software to your task bar.

6. This button will maximize the software to the size of your monitor. 7. This button will close and logs the current user out of the ePNJPOS v2

software.

8. This button is the log out button. Click this button to access the login window. 9. The display screen will have prompts to guide you thru the transaction

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Figure 9–2b ePNJPOS v2 Main Screen

10. You can either use the key pad here or the 10 key on your key board.

11. The Reprint button allows you to reprint the receipt. This button will become available when a reprint is available.

12. To cancel any transaction or action, click the Cancel button. 13.

14. To process cash transaction, click the Cash button. You can now track cash transaction thru the Activity Reports of the Merchant Support Center. 15. For Swiped* Transactions, click the Return button.

16. To process scanned/swiped check transactions, click the Check button. If you are set up with a Image check scanner, then an image of the check will be attached to this transaction in the Activity Reports of the Merchant

Support Center.

17. To void a transaction you recently processed, click the Void button. 18. Credit Card Sale is the default transaction type. For Manual Credit Card

Sale transactions click here or proceed with entering the dollar amount. The

manual transaction dialog box will open. Enter as much information as possible for best results. If your terminal assistant is configured with a credit card swiper, then you can proceed with your sale. Enter the dollar amount and click enter, and follow the prompts.

19. For Swiped* Authorization Only transaction, click the AuthOnly button. 20. The type of transaction that is being process is listed here.

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10 Credit Card Sale

To process a swiped sale transaction:

1. Enter the dollar amount with the keypad or 10 key on the keyboard.

2. Click the enter button.

3. Tax* prompt: Enter tax amount if not already calculated &/or click enter.

4. Swiped card.

5. When transaction is approved, receipt will automatically print if a printer is selected. Give receipt to customer for tip* and

signature.

6. Tip* or Convenience Fee* prompt: Enter the amount &/or click enter.

7. Enter the last four digits* on the card.

8. Click the reprint button to reprint the receipt. To process a manual sale transaction:

1. Click the Credit Card button.

2. Manual transaction dialog window will open.

3. Enter all information requested to your best ability. Enter accurate information for best rates for transaction processing. 4. When the transaction is approved, a receipt will automatically

print if a printer is selected. Give receipt to customer for tip* and signature.

5. Tip* or Convenience Fee* prompt: Enter the tip amount &/or click enter.

7. Click the reprint button to reprint the receipt.

* Tax, Tip, Convenience Fee and Last Four Digits settings can be found in the ePNJPOS v2 Configuration section of the Merchant Support Center.

11 Authorization Only or Return

To process an AuthOnly or Return transaction, you must click the appropriate button to change the transaction type. Change of transaction type window will open noting the change.

To process a swiped AuthOnly or Return transaction:

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ePNJPOS Installation and User Guide, Revision 2.0 37 2. Click the enter button.

4. Swiped card.

5. When transaction is approved, receipt will automatically print if a printer is selected. Give receipt to customer for tip* and

signature.

6. Tip* or Convenience Fee* prompt: Enter the amount &/or click enter.

8. Click the reprint button to reprint the receipt. To process a manual AuthOnly or Return transaction:

1. Click the Credit Card button.

2. Manual transaction dialog window will open.

3. Enter all information requested to your best ability. Enter accurate information for best rates for transaction processing. 4. When the transaction is approved, a receipt will automatically

print if a printer is selected. Give receipt to customer for tip* and signature.

5. Tip* or Convenience Fee* prompt: Enter the tip amount &/or click enter.

7. Click the reprint button to reprint the receipt.

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12 Void

WARNING! A voided transaction CAN NOT be un-voided.

Generally, this feature is set for managers only. A voided transaction CAN NOT be un-voided. The void feature will open a list of all current transactions in our system for your account, not just the transactions processed thru ePNJPOS v2 terminal.

1. Click the Void Button.

2. Void Dialog window will open.

3. A list of all current transactions in our system for your account will open.

4. Select the appropriate transaction. 5. Click the Void Transaction button.

6. You will be returned to the ePNJPOS v2 main screen for processing.

7. Wait for approval.

13 Cash Sale

Cash transactions are manual transaction. 1. Click the Cash button.

2. Manual Cash Transaction dialog window will open.

3. You can now track cash transaction thru the Activity Reports of the Merchant Support Center. Enter accurate information for better reporting.

4. When the transaction is complete, a receipt will automatically print if a printer is selected. Click the reprint button to reprint the receipt.

14 Check Sale

To process scanned check transactions, you must be set up with a check processor. If you are set up with a Image check scanner, then an image of the check will be attached to this transaction in the Activity Reports of the Merchant Support Center.

If you are using a check scanner and the terminal assistant has been properly set for this device:

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ePNJPOS Installation and User Guide, Revision 2.0 39 2. Click the enter button.

4. Use scanning device to scan the check.

5. When transaction is approved, receipt will automatically print if a printer is selected. Click the reprint button to reprint the receipt. To process a manual check transaction:

1. Click the check button.

2. Manual check transaction dialog window will open. 3. Enter all information requested to your best ability. The

information required will be determined by your check processor. Enter accurate information for best rates for transaction

processing.

4. When the transaction is approved, a receipt will automatically print if a printer is selected. Click the reprint button to reprint the receipt.

15 MultiPay

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Enter dollar amount for the entire sale.

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Enter the Order/Customer information. Click the Done button.

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Enter the amount to be charged to the credit card.

Click the Swipe button or manually enter the credit card information. Click the Process Credit Card button.

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Click the Done button.

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Enter the amount to be charged to the check.

Enter the required check information. Click the Process Check button. Click the Done button.

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Noticed the check payment is listed. Click the Gift Card button.

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Click the Swipe button or Manually enter the Gift card number. Click the Process Credit Card button.

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Noticed the Gift Card payment is listed. Click the Cash button.

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Click the Done button.

Noticed the check payment is listed. Click the Done/Print Receipt button.

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16 Reprint Receipts

Figure 13.1 Reprint Receipts

Click the Start button.

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Select the eProcessingNetwork menu item. Select the ePNJPOS v2 menu item. Select the Print Unprinted Receipts menu item.

Use the down arrow key to view the unprinted receipts. Select the transaction you wish to print.

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Click the Print Receipt button.

The receipt will print. The reprint window will close.

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Figure 14.1 Upload Logs

Click the Start button.

Select the eProcessingNetwork menu item. Select the ePNJPOS v2 menu item. Select the Upload Logs menu item.

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The ePNJPOS v2 Upload Logs Wizard dialog opens.

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The Success Uploaded dialog opens. Click OK to close the Upload Logs window.

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18 Receipt Examples

Tip Copy/Merchant Copy Customer Copy

1. Top Logo 2. Top Text

3. The receipt header will be listed here. This is your company’s contact information.

4. Transaction type will be printed here. 5. The response will display here.

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ePNJPOS Installation and User Guide, Revision 2.0 57 6. Your customer will enter the tip

amount and sign the copy. You will keep this copy and enter the tip amount when

prompted.

6.b The tip amount will display here for the customer to walk away with.

Or

The convenience fee will display here if this feature is turned on.

7. Order Description

8. Customer Signature line.

9. Order Description is printed here. 10. Bottom Text