When you make a holiday rental booking using Wotusee.com the following terms and conditions apply.
You must be 18 years and over to book holiday rental displayed on Wotusee.com.
1) Supplier goods and services
1.1) Wotusee.com is a referral forum for short term holiday lets of less than 90 days.
Wotusee.com also provides information for a number of holiday-related suppliers and provides the opportunity to purchase goods or services provided by those suppliers.
1.2) We are not an agent for property owners or managers that advertise properties on
Wotusee.com, nor are we an agent for any third party suppliers of other goods or services that are advertised on Wotusee.com (each of which is referred to in these conditions as a 'Supplier'). Wotusee.com takes 25% of the total accommodation due to secure your booking and the balance is taken by Wotusee.com 21 days before arrival.
1.3) Information provided on the site about goods and services offered by a supplier is
provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on the site and you should be aware that such information may be inaccurate, incomplete or out-of-date. Facilities, activities or other services that form part of your booking may be subject to change.
1.4) We do not make any representation as to the safety, quality, condition or description of
any goods or services provided by suppliers that are advertised on the Site. Any issues regarding safety, quality, condition or description should be dealt with directly with the supplier with whom you have made the booking. Wotusee is unable to provide refunds in these instances.
1.5) Suppliers may have their own terms and conditions in relation to their goods and services.
You acquire goods and services from suppliers subject to those terms and conditions, so you should check that you agree to the terms and conditions before you confirm you’re booking.
1.6) All bookings are subject to supplier availability.
25% deposit: You agree to pay a non-refundable deposit for the holiday rental at the time of
booking. The deposit amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Book Now" button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
Remaining balance: You are required to pay the remaining balance 21 days before arrival. If
you do not pay the remaining balance by the due date, Wotusee.com may cancel the booking in line with the Property’s Terms & Conditions and Payment Details. You will forfeit the deposit paid at the time of booking, and will also be required to pay any applicable monies in accordance with the Property’s cancellation policy. The return of any monies paid for bond or security deposit by the rental accommodation provider is subject to the Property’s Terms & Conditions.
Bond or security deposit: You may also be required to pay a bond or security deposit prior to
arriving at the Property, and this will be detailed in the Property’s Terms & Conditions and Bond Details. If you do not pay the bond or security deposit by the due date, the holiday rental provider may cancel the booking in line with the Property’s Terms & Conditions and Payment Details. You will forfeit the deposit paid at the time of booking, and will also be required to pay any applicable monies in accordance with the Property’s cancellation policy.
1.7) The Guest gives Wotusee.com and/or the Agent (with the consent of Wotusee) authority
to debit their nominated credit card for any monies owing for his/her booking, in accordance with these Terms and Conditions.
1.8) Wotusee.com strongly recommends that guests take out travel insurance to cover their
obligations under these Terms & Conditions.
1.9) A booking is not confirmed unless Wotusee.com has sent written confirmation.
1.10) Any payments that were taken from a credit card, and which need to be refunded, will
incur a 5% refund charge.
1.11) The Customer agrees that the accommodation is booked only for the number of
people actually stated on the Confirmation. Any additional people will be charged for at the applicable client's nightly rate. The Customer gives Wotusee.com and/or the Client the authority to charge the customer's nominated credit card for any such additional people.
1.12) The majority of properties are strata titled. This means that each property/house/room
type within the complex is owned by a different person. If for any reason the
property/house/room type becomes unavailable even though the customer has a confirmed booking Wotusee.com may need to relocate to a different property/house/room type. Wotusee will not be held liable for any change, additional charges may be required for a relocation.
1.13) Any accommodation booked with Wotusee is for accommodation purposes only and
expressly prohibits the use of this accommodation for anything other than this purpose. Wotusee expressly prohibits the use of it's accommodation for functions, gatherings or parties or any other purpose which would interfere with the comfort of other guests and facilities.
2) Changes to bookings:
To request a change or cancellation you should check the policy in the Property’s Terms & Conditions and then contact the Wotusee using the details provided on your booking. Please note that:
2.1) Bookings at certain Properties, time periods, or for certain deal types cannot be
cancelled or changed.
2.2) Some holiday rental providers may permit cancellations or changes, this may involve a
charge.
2.3) If you cancel a booking the deposit paid is non-refundable, and you may also need to
pay additional cancellation fees to the holiday rental provider. This information will be displayed in the Property’s Terms & Conditions.
If you fail to cancel a booking and do not check-in to your accommodation you will forfeit the deposit paid at the time of booking. A refund of any monies paid directly to the holiday rental provider will be determined by the cancellation policy outlined in the Property’s Terms & Conditions.
3) Requirements upon check-in:
The person registering at check-in must be 18 years of age or over.
The holiday rental provider may ask you to provide photo ID at, or prior to check-in to ensure that your identity matches the booking identity. A copy of this photo ID may be retained by the holiday rental provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of a dispute. This
identification information may be supplied to Wotusee.com by the holiday rental provider in the event of a credit card dispute.
4) Site information:
Wotusee.com makes every effort to ensure all holiday rental information displayed on our site is accurate; however, as considerable information is accessed from our holiday rental
partners and posted by our customers, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the Site is free of errors or faults. Wotusee.com reserves the right to change holiday rental information displayed on the site (including these terms and conditions) at any time without notice to you.
5) Liability:
Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited:
a) Wotusee.com will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site.
b) Wotusee.com makes no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to:
(i) for breach of implied terms, at our option, to resupply the service or the cost of resupplying the service; or
(ii) otherwise, to the value of the booking made. We sell holiday rental accommodation from inventory supplied by each holiday rental provider and we do not over-sell that inventory. We cannot accept additional liability for unavailability caused by a holiday rental provider over-selling its own inventory.
6) Guests must:
Contain noise at a reasonable level and, in particular, between 10pm and 8am.
Comply with parking regulations and show consideration to neighbours and other vehicles. Dispose of garbage and recycling in accordance with the usual practice at the property and in the allocated bins. Guests must not leave excess rubbish in common or public areas. Notify the owner or agent of any complaints as soon as possible.
Minimise their impact upon the residential amenity of the neighbours and local community. Be responsible for any visitors.
Observe and abide by any Body Corporate Rules/ property house rules and respect the residential amenities of the property and neighbours.
Maintain the security of the Premises. Guests will be held responsible for any incident that occurs during their stay or upon departure as a result of the premises being left unsecured Abide by any noise abatement order issued by police or any regulatory authority.
Refrain from engaging in any drunken, obscene or antisocial behaviour.
Report any concerns regarding the condition of the property to our office within 18 hours after arrival.
7) Information about Premises
While Wotusee makes every effort to ensure that this information is current and kept up to date, this information may change without notice. The description of the Premises is made in good faith and we will accept no responsibility for mis-description. All photos on this Website were taken on site and are provided as a guide only.
Photographs on the Website are an accurate representation of the described property at the time the photograph was taken and are subject to change with fair wear and tear. Neither Wotusee.com nor the owner of the Premises accepts responsibility for personal perceptions. Nor do we take any responsibility for any errors or omissions contained on the Website. If any feature or facility is essential for the guest in choosing a particular property, it is advisable that the Guest checks with the reservation staff at time of booking. Wotusee.com cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s
facilities and services.
All properties under management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances, there is no
obligation from the owner or Agent to compensate or discount. Wotusee.com will accept no responsibility for any inconvenience with machinery breakdown. In such circumstances, the Agent will endeavour to repair, replace or hire an alternative.
All properties are non smoking.
8) Booking Process
The Guest responsible for the booking enters all the required details via the online booking form and then submits the booking request.
A computer generated email is automatically sent to the Guest advising that an on line request has been received and is waiting processing.
The booking staff will check the booking request for completeness and accuracy, make the required changes (if any) and send a notification from the reservation software system by email that all is in order with the booking and provide a dissection of the Total Booking Fee and advise that the deposit payment will be processed within twenty four (24) hours.
Upon successful processing of the deposit payment an email confirmation will be sent to the Guest confirming the booking. Only at this point does a contract exist between the property owner as the accommodation provider and the Guest.
9) Termination by guest
If you cancel your booking for any reason, you must notify us in writing, and the following cancellation fees apply.
If cancelled 21 days before arrival, 100% of the total booking fee will be forfeited by you. If cancelled more than 21 days before arrival, 10% of the total booking fee will be forfeited by you. Plus any additional charges as per the suppliers terms and conditions.
10) Termination by Agent
If the Premises becomes unavailable before or during your stay for any reason (i.e. damage to the Premises, carrying out emergency repairs, sale of the Premises by the owner, the termination of our appointment to act as Agent for the Premises or any other eventually), we will endeavour to find suitable alternative arrangements for your stay. If satisfactory
alternative arrangements cannot be made, we will refund monies paid for the whole or part of the booking not fulfilled.
Conditions of Occupancy 11) Parking
Guests must park their cars only in the designated parking areas and clear of driveways. You will be informed of the designated parking areas upon your request by us or at the time of check in and is subject to change. Do not park on grass areas. We cannot be held responsible for any fines imposed for non-observance of these rules.
Some laws do not permit any boat, trailer, caravan, campervan or mobile home anywhere on the common property. You must not park any vehicle in areas set aside for visitor parking and visitors may only park in visitor parking.
12) Loss, damage or injury
If on arrival you notice any existing damage or breakages within the Premises you must report your concerns re the condition of the property to our office within eighteen (18) hours after arrival. You will be held responsible for any damage, breakages, theft or loss of any property on or in the Premises during your stay (including keys). If any property is damaged, you will be responsible for all related costs for the repair or replacement of the affected property. You authorise us to deduct these costs from your bond (if any), monies paid (or owed) by you and if further required, charge your nominated credit card accordingly.
Neither Wotusee.com nor the owner of the Premises takes any responsibility for the loss or theft of your personal property or for any bodily injury that occurs on or at the Premises. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
We cannot be held responsible should a property be listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.
13) Specific Rules Relating to your stay at an Apartment
If you are staying in an Apartment, you and your guests must comply with the by-laws, house rules and any reasonable directions provided by members of the body corporate’s
committee or building manager.
The properties listed on Wotusse.com are independently owned and managed. They are neither managed by, nor associated with, the on-site resort manager (‘Building Manager’). The Building Manager has no responsibility for the Premises, and is not responsible for your booking or stay. This includes issues relating to check-in, check-out, cleaning, maintenance and parking. For any such issues, please contact the owner/agent of the property.
General: These terms and conditions are governed by the laws of Queensland, Australia. We
receive payments from our holiday rental providers for the provision of our booking service. All references to "we", "our" and "us" are references to Wotusee.com.
