Connecting the Global Enterprise

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Connecting the Global Enterprise

Fujitsu Forum Munich 2013

Alan Davidson

Director of Products, Services & Solutions,

Fujitsu Telecommunications Europe

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1 © FUJITSU LIMITED 2013

The Network Services Market

 _{The data centre has undergone several major}

architectural changes in the past few decades, evolving from single monolithic compute and storage resource to cloud-based computing.

 In this decade, it is undergoing another big

architectural transition, from a simple server virtualization environment to a highly virtualized data centre.

 This transition is bringing with it a need for both

internal and external data centre network change.

 This network capability is fundamental to

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Connecting Services – The Network



The Data Centre and the Network are fundamentally linked.



It’s a combination of both that delivers the application experience.



However a compromise on one, affects both.

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Connecting Services – The Network



The network needs to offer:

 High availability.

 Scalable bandwidth capacity.  Security.

 Low latency.  Low jitter.

 A single point of management with strict SLAs.  An upgrade path for Data Centre architecture

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Fujitsu Global Network Services – Our Vision

Fujitsu Global Cloud Platform

Global Connect

Office

Mobile Worker SoHo

Product (M2M)

CEMEA&I US

Japan China

Connectivity & Communication Asia Pac

Our desire:

Connecting businesses, users and devices across the world to the cloud by unifying our global centres and regional delivery hubs

Our proposition:

Fujitsu’s expertise, experience and heritage in telecoms and networks around the world places us as one of the leaders in global connectivity and communication.

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Network Infrastructure

Cloud Connect - Connectivity

Cloud Connect - Communications

Managed Networks & Security

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Fujitsu Global Cloud Connect

 In July 2012 Fujitsu launched Global Network Services to deliver network capability

to match and complement our Trusted Cloud Services.

 Fujitsu’s Global Connectivity infrastructure offers a high availability carrier grade

service for WAN interconnect and hosted Cloud Computing.

Headquarters Asia Site European Site CE Router Office WAN Router Fujitsu Cloud Connect Fujitsu Trusted Cloud S5

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Fujitsu Global Cloud Connect

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Fujitsu Global Cloud Connect – Business Benefits

 Customer Business Benefits

 _{Rapid deployment through the use of standard configurations}

 _{A high capacity pre-provisioned network which is scales easily, so customers can add capacity}

as and when they need it, with minimal delays.

 _{A Global WAN that supports industry based quality of service, enabling prioritisation of}

business critical application including voice and video.

 _{Flexible connection: Customers can connect either directly to the G-WAN network or via a}

regional service provider using CE routers as gateways to access remote SOP sites.

 _{High availability >99.99% and security is delivered as standard.}  One ICT supplier for connectivity and hosted IT applications  _{Flexibility to meet the ever changing requirements of business.}  _{A fully managed 24/7 support service}

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Primary Trusted Cloud S5 Locations

Stevenage – UK Singapore

Neuenstadt – Germany Sydney - Australia

Sunnyvale – USA Tatebayashi - Japan

Global Delivery Centres

Lodz – Poland Pune - India

Moscow – Russia Bangalore – India

Lisbon – Portugal Bonifacio - Philippines

Costa Rica Kuala Lumpur - Malaysia

Supporting International

Business

 _{Fujitsu can connect any customer through our global MPLS network into Fujitsu’s}

GDC and Trusted Cloud S5 locations via dedicated and secure connections.

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Service Assurance

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Centrally managed by Fujitsu UK, with local field support

 _{24/7 Real Time Network Monitoring Manned by experienced engineering staff.}  Managing carrier grade high availability networks – 99.999% and above

 Security Cleared Support Engineers

 _{Secure NOC, through CESG accreditation process}

 _{1st, 2nd & 3rd Line Technical Support with escalation process to resolution}  Field maintenance management to customer SLA. 4hrs/8hrs/NBD on site.  Trouble Ticketing - Remedy Database (Customer instance bonding)

 _{Statistical analysis and reporting}

 _{Management and implementation of network upgrades – H/W & S/W}  Network commissioning, integration and customer handover

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Why Fujitsu? - Excellent Customer Satisfaction

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Tatebayashi DC

Case Study 1 – Cloud Printing Services

 A major Japanese camera and printer manufacturer is using Fujitsu’s Global WAN

for their Global e-printing service.  _{Service started in January 2013.}

 Reliability and excellent customer support were key to Fujitsu’s selection for this contract.

Trusted Cloud S5 Hosting Backend Cloud Oracle GWAN Authentication

System Form Processing and Printing Functions

Stuttgart DC

Hosting

E-Printing Cloud

Web front and

Printing Functions Virus Checking and Spam filtering Appliances

Sever to server communication

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15 © FUJITSU LIMITED 2013 Linkage USA DC Tatebayashi DC Japan Taiwan Korea Israel Italy UK DC FENICS IP-VPN

Call control server Site VoIP GW IP Telephony

• Link with overseas CUCM, global voice infrastructure

• Operation aggregated into CUCM JPN, USA and EU

• Support mobile devices in the future

• Migrated phone numbers not changed

PSTN PSTN PSTN PSTN PSTN Germany US HQ US Branch US Branch US Branch PSTN PSTN PSTN PSTN PSTN CUCM x 4 (Clustered) CUCM x 4

(Clustered) CUCM x 4 (Clustered)

UC services between JPN and USA

Case Study 2 – Global UC services

 A major Japanese client is using Fujitsu’s Global WAN to provide Cisco UC services and

connectivity between their sites in Japan and USA.

 Service started in August 2012

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Business Challenge Service Solution

 The client required level 1 SPOC support for the end-users to report failures, queries and enquiries

 Consulting and fault resolution during first time call

 Incident resolution via remote administration of customer’s workstations

 Remote connectivity to perform password reset, and remote assistance.

Business Benefits

 Fujitsu provides an integrated IT service desk based out of Portugal & Malaysia GDCs connected through Global WAN.

 IT service desk supporting all branches from APAC and EMEA region

 Fujitsu is responsible for Incident, Knowledge and Asset management, providing first level troubleshooting for

 Fujitsu has provided a reliable and cost-effective solution

 The network reliability is 99.99%

 Call performance SLA >90% at all times

 In December 2011 Fujitsu was invited to extend its scope of activity with the client, with the number of users supported increasing from 16,000 to 34,000

Case Study 3 Service desk – Oil & gas company

16,000+ users Multi-lingual service

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Summary



How we connect to the data centre is as important as the service

we are buying from it.



The quality of the network is fundamental.

 It needs to flex to the evolving requirements of the user.

 It needs to track innovation in the Data Centre infrastructure.



Combining both the Network and the Service gives accountability

for the end to end service.

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Contact: Alan Davidson

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