Using the Payment Processing Feature

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Using the Payment Processing Feature

Overview

There might be times when you want to send an envelope where you can send an offer, close the deal and collect the cash all in one step.

The Payment Processing feature allows you to integrate your DocuSign account with your PayPal™ account to collect payments from signers while they are signing an envelope.

IMPORTANT: There is an extra charge for using the Payment Processing Feature in an envelope. You must have a PayPal account to use this feature and you will need to enter some of your PayPal account information in the DocuSign console.

Note: The Payment Processing feature is only supported in DocuSign Business, Business Premium, Enterprise, System Automated (SA), DocuSign for REALTORS, and DocuSign for Real Estate plans. Your account may not support this option. To access this functionality, contact your Account Manager or DocuSign Support ([email protected]) for assistance.

This guide provides information on:

• How to add your PayPal account information in the DocuSign console • How to enable Payment Processing for a tag

• What your recipients see when Payment Processing is enabled

The procedures in this guide assume that you have a DocuSign account and are logged on to the console. For more information and details on any of these subjects, see the Classic DocuSign

Experience User Guide.

How it Works

Payment Processing allows you to collect payments through your PayPal account from your signers while they are signing your documents.

After enabling Payment Processing and entering your PayPal account information, you can designate Data Field, Drop Down and Formula tags as payment tags in your envelopes. When creating an envelope or template just place a tag on a document, open the tag Properties and specify that a tag is a payment amount. Multiple tags can be designated as payment amounts in the envelope and they can be assigned to the same or different recipients.

When the recipient opens the envelope and completes all required tags, including signature and initial tags, they are prompted to pay. The signer clicks Pay Now to open the Payment dialog, which shows the total amount due and provides the payment methods. If a recipient has multiple Payment

Processing tags, all of the amounts in the field are added together for the total amount due. After the signer completes the payment process, they are returned to the envelope to Confirm Signing and complete the envelope.

When a signer completes the payment process, the PayPal payment status is set to pending. If the envelope is declined by a subsequent signer or voided, the PayPal payment status is changed to Cancelled. When an envelope is completed (all signers have signed), the PayPal payment status is changed to Completed. The sender can capture or void PayPal information before envelope

completion. If this happens, an email message is sent to the sender and signer.

The DocuSign Envelope ID is included for reference in the PayPal transaction comments section for both the Sender and Signer.

Enabling Payment Processing and Adding PayPal Account

Information

The Payment Processing feature is enabled from the Account Administrations Features section, which also provides a link to enter the associated PayPal account information. You must have one of the following PayPal account types to use this feature:

• PayPal Payments Advanced (U.S. only) • PayPal Payments Pro (U.S. only) • Payflow Pro (U.S. and Canada only) • Payflow Link (U.S. and Canada only)

IMPORTANT: DocuSign requires you to enter your PayPal account Partner, Merchant Login (PayPal uses the terms ‘Merchant Login’ and 'Vendor' interchangeably), User, and Password information. This information is created when you establish your PayPal account and PayPal expects you to manage your credential information. If you do not know this all of this information, contact the PayPal Support Center for assistance.

Additionally, the Enable Secure Token setting for your PayPal account must be set to Yes. See

Enabling the Secure Token Setting for more information. We also recommend that your use PayPal page Layout C with your account. See Recommended Page Layout Setting for more information.

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2. Under Account Administration options, click Features.

3. In the Sending and Signing section, verify that Enable Payment Processing is selected (if not selected, select the option).

Note: Even if Enable Payment Processing is selected, the feature is not fully enabled until the PayPal account information is entered.

4. Click the Enable Payment Processing link to go to the Payment Processing through PayPal set up page.

5. Provide the following information for your PayPal account:

• Partner: Type the partner name for the account. This is the same as Partner on the PayPal Manager Login.

• Merchant Login: Type your Merchant Login. This is the same as Merchant Login on the PayPal Manager Login. PayPal uses the terms ‘Merchant Login’ and 'Vendor'

interchangeably.

• User: Type the User name associated with the account. This is the same as User on the PayPal Manager Login.

• Password/Confirm Password: Type and then confirm the password associated with the PayPal account.

• Currency: Select the currency type used for PayPal transactions with your account. Note: If you change the Currency type, the change will affect any envelopes that have not been completed.

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Enabling Payment Processing in an Envelope

Payment processing can be enabled in Data Field, Drop Down and Formula tags. Multiple Payment Processing tags can be assigned to the same recipient in an envelope. The process for enabling payment processing in a tag is similar to the normal process for creating an envelope and adding tags. The changes are described in the following procedure.

Note: The value of the Payment Processing tag is the amount the recipient is asked to pay and must be a number. The field value can be based on a calculated value using the Calculated Fields feature. See the Using the Calculated Fields Feature quick start guide or the DocuSign Service User Guide for more information about Calculated Fields.

1. Create a new envelope. Add documents, recipients, Email Subject and Email messages, and select any Envelope Settings normally.

2. Add the tags normally.

3. When you are ready to enable a tag that will have a payment account, select or place the tag and open the Properties for the tag.

Note: Tags that are used as payment tags cannot be shared tags (Allow All to Edit cannot be selected for the tags).

Select This is a Payment Amount. This designates the tag as a payment tag.

Click Apply to save the change.

IMPORTANT: The value of a payment tag must be a number. If multiple tags are enabled for Payment Processing for the same recipient, the values of all of the tags are totaled during the payment process to determine the amount due. If you are using the Calculated Fields feature, be careful that you don’t double-charge your recipient by designating a tag for payment and including it again in the formula for a calculated field that is also designated as a payment tag.

4. Complete and send the envelope normally.

What Your Recipient Sees

When the recipient receives the envelope with Payment Processing tags and completes the all required tags, including signature and initial tags, they are prompted to pay. Once signer clicks Pay Now, the envelope will be locked and the signer cannot make changes in the envelope (unless they cancel out of the payment process to return to the envelope). The image on the right shows the view in the new signing experience.

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Clicking Pay Now opens the Payment dialog, which shows the total amount due and provides the payment methods. If a recipient has multiple Payment Processing tags, all of the amounts in the field are added together for the total amount due.

After the signer completes the payment process, they are returned to the envelope to Complete Payment.

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This image shows the view in the new signing experience.

After the signer clicks Complete Payment or FINISH, the envelope is closed and a message window stating the signer has completed the documents is displayed. The signer is given the option of downloading a PDF copy of the documents or printing a copy of the documents.

Recommended PayPal Account Settings

This section has information about PayPal account settings and how to correct some potential errors with the integration between DocuSign and PayPal.

Enabling the Secure Token Setting

The Secure Token setting for your PayPal account must be enable to ensure secure transactions. Follow the steps below to enable the Secure Token setting:

1. Login to PayPal account using PayPal Manager 2. Click Service Settings.

3. Click Hosted Check Out Pages Set Up

4. Set the Enable Secure Token, under Security Options, to Yes. 5. Click Save Changes.

Recommended Page Layout Setting

DocuSign recommends you use the PayPal page Layout C in your PayPal account that interacts with DocuSign. Using that page layout should prevent cases where a signer sees the PayPal error "Merchant Design Identification Error" in a pop-up window. To change the page layout:

1. Login to PayPal account using PayPal Manager 2. Click Service Settings.

3. Click Customize.

4. Under the Customize Your Page section, click Layout C. 5. Click Save and Publish.

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Copyright, Trademark and Patent Information

For information about DocuSign trademarks, copyrights and patents refer to the DocuSign Intellectual Property page (https://www.docusign.com/IP) on the DocuSign website. All other trademarks and registered trademarks are the property of their respective holders.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of DocuSign, Inc. Under the law, reproducing includes translating into another language or format. Every effort has been made to ensure that the information in this manual is accurate. DocuSign, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Version: DocuSign Release July 2015

If you have any comments or feedback on our documentation, please send them to us at: [email protected].

Summary of changes for this version:

• Added screen images and information for what a recipient sees when using Payment Processing in the new signer experience.

Using the Payment Processing Feature

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