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2013

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2

aicep Portugal Global

Content

(3)

Education

6% Arts

9%

Science, M aths and Computers 7% Engineering, M anufacturing 22% Agriculture 2% Healthcare 16% Services 6%

Social Science and Law

32%

Higher Education: qualified workforce available

Students enrolled in higher education

institutions by field of study, 2010/2011

Source: INE – Statistics of Portugal, 2011/2012

High-Tech areas represent almost 30%

Number of total graduates in the main

cities in Portugal, 2010

2 886 15,585 7 149 29,025 5,948 2 748 2,129 2 899 4 365 4 370
(4)

368.571 368.982 381.728 378.834 389.841 403.445 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11

Enrolled in higher education, 2005-2011

Source: INE – Statistics of Portugal, 2011/2012

A positive trend towards an interesting talent pool

Portugal is ranked # 2 in Migrant Integration Policy Index III 2011 out of 31 countries, European Commission

ATTRACTIVENESS FOR EXPATRIATES

WORLD CLASS EDUCATION

Life Science, Health and Engineering areas represent 40% of the total enrolled students in tertiary education, 2009/2010

POST-GRADUATE EDUCATION HUMAN RESOURCES PERFORMANCE

Portugal was ranked #2 in Human Resources growth performance

according to the European Innovation Scoreboard 2009

(5)

32,000 students 60 R&D facilities

15 Faculties PORTO UNIVERSITY

NOVA UNIVERSITY LISBON UNIVERSITY MINHO UNIVERSITY ALGARVE UNIVERSITY 24,000 students 54 R&D facilities 11 Faculties COIMBRA UNIVERSITY CATHOLIC UNIVERSITY 18,500 students 32 R&D facilities 11 Faculties AVEIRO UNIVERSITY 20,000 students 41 R&D facilities 9 Faculties 14,000 students 23 R&D facilities 16 Faculties 14,000 students 16 R&D facilities 20 Faculties 24,000 students 40 R&D facilities 12 Faculties 9,700 students 7 R&D facilities 7 Faculties Source: Conselho de Reitores das Universidades Portuguesas www.crup.pt

TECHNIC UNIVERSITY 24,300 students 55 R&D facilities 7 Faculties

Reference Universities in the country

Education & Labour Force

(6)

International Schools in the South

Lisbon area has a big diversity of International schools, offering foreign-language based education from pre-primary school until k-12 in several languages.

St Julian's School - www.stjulians.com

St Dominic's International School - www.dominics-int.org

German School (Estoril) - http://dslissabon.com/pt-pt

Carlucci American International School of Lisbon - www.caislisbon.org

Lycée Français Charles Lepierre - http://lfcl-lisbonne.eu/

International Preparatory School - http://www.ipsschool.org/

St. Peter’s School - www.st-peters-school.com (Setúbal city)

LISBON

AREA

Education & Labour Force

(7)

www.lyceefrancaisdeporto.pt

www.dsporto.de/ www.obs.edu.pt/

www.clip.pt/

International Schools in the North

Located in Porto, they offer foreign-language based education from pre-primary school until k-12 in French, English and German and a increasing number of students.

PORTO

AREA

Education & Labour Force

(8)

Source: INE, 1st Quarter 2013

Surplus of engineers:

Civil and construction

Electronics and telecommunications

IT (computer system designers / programmers)

Mechanical, Chemical, Electrical

Others (such as Environmental)

Recognized skills:

Good command of the English language;

Good level of academic qualifications;

Ability to solve new problems / Adaptability;

Commitment to work

Labour Force Available

Education & Labour Force

Unemployment Rate

(Q1 - 2013)

Portugal – Total

17.7%

Young People

(Aged between 16 and 24 )
(9)

Portugal is a modern country, with an attractive employment market, a peaceful labour environment and flexible labour regulations, that offer various competitive advantages to foreign investors.

Hiring

Firing

Others

Employment contracts are not subject to any specific formalities (except when the law requires differently).

Trial period: from 15 to 240 days, depending on job specifications. Fixed-term contracts can be renewed during 3 years (maximum of 3 renewals).

Foreign workers, who are authorised to work as employees in Portugal, have the same rights and duties as Portuguese nationals workers.

Employment contracts celebrated with national members of European Economic Area do not require the written form.

The new Portuguese employment code simplifies and shortens disciplinary procedures and increases the legal security of the parts in dismissal processes.

During trial period, either part may terminate the contract without notice, with no right to compensation (if the trial period lasts more than 60 days, to cancel the contract the employer must notice the decision 7 days in advance).

Also, no compensation is due in case of dismissal with just cause (i.e., situation in which the employment relationship is impossible to keep).

Maximum working hours per day: 8. Maximum working hours per week: 40. Collective agreements allow up to 6 hours consecutive work, reduce or exclude resting hours duration and extend daily and weekly working hours to 12 and 60, respectively. Individual employment contracts can extend these values to 10 and 50 hours, respectively. Special working hours, shifts, night work and overtime work can be stipulated. National members of European Union countries do not requires working, residence or habitation visas/permits.

Source: Portugal Labour System – January 2011, Aicep Portugal Global

Overview

(10)

Less 4 public holidays starting in 2013;

• Regarding holidays, the 3 extra days for attendance reward will be eliminated from 2013;

The hour bank system during production peaks can be negotiated directly with the workers;

Overtime work payment will be reduced by 50%and employees are not entitled to paid time off in lieu;

Compensation for dismissal will decreaseto the average European Union level and a

threshold will be defined;

Lay-off with new rules to reduce deadlines.

Labour Regulations

(11)

• English learning is mandatory since 2009 beginning at the elementary school;

• 80% of the students enrolled in high school also learn English;

• 63% of the students enrolled in high school learn French;

• Around 20% of highly qualified workforce has attended foreign language degrees;

Wide pool of multilingual skills

The country has made several efforts towards an

increase in the foreign languages learning at school

Language Skills

Non-Academic Language Schools are

available throughout the country

(12)

Italian Russian Spanish French Dutch German English Scandinavian Others Japanese Chinese Bulgarian Polish Romanian Ukrainian

PORTUGAL

Language Number of native speakers Scandinavian 1 837 English 31 410 German 9 576 Dutch 4 862 French 11 497 Spanish 13 714 Italian 5 338 Russian 4 878 Ukrainian 48 022 Romanian 52 898 Polish 1 280 Bulgarian 8 606 Chinese 16 785 Japanese 385 Others 6 974

Source: Official Statistics SEF 2011, Ministry for Foreign Affairs

Native Speakers of the most common Foreign Languages in Portugal. A dominant presence of European eastern and southern languages.

Language Skills

(13)

Eurozone Portugal 0.126 0.105 0.121 EU-27 ELECTRCITY PRICES

Eurostat, Electricity prices for industrial, 2nd Q,

2011 (€/Kwh)

Eurozone Portugal EU-27

Eurostat, Labour cost per hour in euros (> 10 employees), 2011 566 € 1.202€ 1.462€ 444 1.801€ 1.447€ 877 € 748 € 1.398€ 763€ 327€ 310€ 232€ 138€

MININUM WAGES - 2012

Source: Eurostat, 2012

Data as on 1st of January in European Union.

PORTUGAL

336€

No statutory minimum wage

Among EU Countries, Portugal is rather competitive

Office space in Lisbon non-CBD

# 11

REAL ESTATE RANKINGS

Cushman & Wakefield, 2012; 63 cities

# 19

Office space in Lisbon CBD LABOUR COSTS 23.1 27.6 12.1

Competitive Costs

(14)

Source: Benchmark Survey 2011, Portuguese Contact Center Association

Average wages in Contact centers in Portugal

42% of the salary levels range

between €500 and €600/month. In

case of specialized centers, the

range moves up one level.

AVERAGE WAGE OF A SUPERVISOR

€/Month More than €1.200 Between € 901 and € 1200 Between € 751 and € 900 Between € 601 and € 750 Between € 500 and € 600 Less than € 500 Large center Specialized center More than €1.500 Between € 1.201 and € 1500 Between € 1001 and € 1200 Between € 851 and € 1000 Between € 700 and € 850 Less than € 700

For higher job positions – a

supervisor – the salary increases

by 30% on average.

AVERAGE WAGE OF AN OPERATOR

€/Month

(15)

Source: Benchmark Survey 2011, Portuguese Contact Center Association

Average Bonus in Contact Centers in Portugal

Most common

bonuses are

cash-related, sales

commission and

health insurance.

The differences in

bonuses between

operators and

supervisors are

relatively small.

No Bonus Others Health Insurance Mobile Gift voucher for other criteria Gift voucher for quality service Gift voucher for efficiency Gift voucher for attendance Sales commission Cash bonus for other criteria Cash bonus for quality of service Cash bonus for efficiency Cash bonus for attendance

Operators

Supervisors

(16)

AVERAGE WAGE OF

AN OPERATOR

€/Month

Average

IT Services Retail & Commerce

Postal Services Utilities Telecommunications Insurance & Travel Assistance

Banks & other financial entities

The monthly wage of an operator is around 736€, on average. On average, a supervisor gets 40%

more than an operator. On average, the most common

bonus is awarded according to service quality and efficiency.

MOST COMMON

BONUS OF AN

OPERATOR (

%) Others No Bonus Health Insurance Mobile Telephone Sales Commission Cash bonus for other criteria Cash bonus for service quality Cash bonus for efficiency Cash bonusfor attendance Source: Benchmark Survey 2012, Portuguese Contact Center Association:

http://www.apcontactcenters.com/estudo/estudo%202012.pdf

Wages by Industry

(17)

Financial Incentives Fiscal Incentives Training Incentives R&D Incentives Internships Grants Job creation incentives Customized incentives package

Government Agency with dynamic approach focused on the client or investor;

Free of charges, flexible and streamlined services;

Single point of contact in all phases: pre-investment, incentives negotiation, settling in and after care;

Promoting a direct negotiation with investors.

Commercial Register Online

Companies can update or record formal acts online: 50% cost reduction and no need for physical presence.

Simplified Company Information Submitting financial and accounting

information required by public bodies in one step: filling of a single form, available online.

On the spot company

In January 2010, the average time to set up a company was of 35 minutes: this service enables to set up companies at a single contact point, without filling any application form.

GOVERNMENT SUPPORT

“The United Nations Public Service Awards granted Portugal with 1st prize in “Improving the Delivery in Public Services category in May 2011”.

According to the World Bank, in 2012 Aicep is in the TOP 10 (out of 189 countries) Worldwide Investment Agency in inquiry-handling to potential investors.

Government Support

(18)

Office Space Available

Source: Cushman & Wakefield, Marketbeat Portugal, Spring 2013

Prime Rents: are expected to see further pressure to decrease as landlords compete for tenants.

Vacancy rates 2012: 12%, the highest ever recorded

Total Vacant Area (sqm): 545,000 (Lisbon, 2012)

Space currently under construction: almost two thirds is pre-let.

The office market in Portugal is quite competitive and recorded a tremendous change: new or rebuild properties, eco-efficient construction, modern and design-oriented, close to public transportation.

Calls centers, financial services and technology are the most active sectors in terms of occupancy of new office space, as a result of growing availability of modern office space.

P ri m e rent (€ /s qm /m on th)

Source: Jones Long LaSalle, Portugal Market Pulse, 2012 Q4

The trend in prime rents has been clearly downwards in the last 7 years, in major Lisbon office areas.

Office Space

(19)

• Portugal has

450 companies

in the

shared services centres and call centers

industry, employing an excess of 30,000

people and representing around 2% of

GNP.

• A growing number of companies are

choosing Portugal to invest in this sector.

That’s why the industry is showing a

two-digit growth

over the last 4 years and is

expecting to keep this track on the coming

years.

•Portugal is already the chosen destination

of large and medium sized multi-national

contact center corporations who profit from

the existing installed expertise combined

with comparative lower installation and

running costs the country offers.

Shared Services and Contact Centers: Overview

• The Portuguese Shared Services

Centre Market is growing and the new

centres recently established in Portugal

prove that we remain competitive.

According to the latest IBM-PLI SSC

Monitor, Portugal represents

2%

of the

SSC market and is included in the third

wave location trend.

• The

country’s

language-skilled

workforce and flexibility has made

companies such as IBM BTO, Siemens,

Cisco and Alcatel to locate their SSC in

Portugal and by doing so, saving up to

58% of costs

in these divisions.

Shared Services & Outsourcing

(20)

The Outsourcing activities are growing fast across the country. Currently, this industry represents around € 900 Million (0.54% of GDP), still below the European average. It is expected an increasing employment through the creation of 10,000 new jobs and the value generated achieve one billion in productivity gains.

Source: Portugal Outsourcing

Source: Portugal Outsourcing, INE, IDC

Source: Portugal Outsourcing, IDC Outsourcing Value 2012 (Million €)

Expected trend in Outsourcing Employment in Portugal

Xerox office in Lisbon

Outsourcing services: Overview

Shared Services & Outsourcing

524

369

59 % IT

BPO 41 %

(21)

BRAGA

Main cities attracting services in Portugal

AVEIRO

PORTO

COVILHÃ

LISBON

Largest cities in Portugal – Porto and Lisbon – concentrate the main services centers. But smaller cities are also attracting IT outsourcing activities and shared services, for their lower costs, dynamic and skilled local university graduates and higher office vacancy rates.

(22)

Contact Centre World Awards 2012

Portugal is top Performer in key areas of SSC sector, showing its value among other countries from EMEA Region and at worldwide level:

Source: Contact CenterWorld Awards

Bronze Medal Gold Medal

ZON Portugal for

Technology Innovation; for Home/Remote Agents; for Community Service; for Contact Center Design;

Optimus for Customer Service (Inhouse)

PT Contact for Green Contact Center

Source: Contact CenterWorld Awards

Bronze Medal

Silver Medal

Teleperformance for Outsourcing Performance, for Customer Services, for Large Sized Contact Center;

Optimus for Technology Innovation

PT Contact for Community Spirit

(23)

Source: aicep Portugal Global

Breaking News

Shared Services & Outsourcing

In 2012, Lusotechnip, Portuguese

subsidiary of the Group Technip,

reinforces his bet by Lisbon, and

opened a new engineering execution

center and training pole to serve

Brazilian and Angolan markets,

employing currently 110 persons.

Altran, French global leader in

innovation and high-tech

engineering, has opened an office

in Fundão, for a Nearshore

Delivery Center, focused in

information systems, telecom

network support and automotive

diagnosis.

(24)

Reasons for choosing the site location

(25)

Portugal Outsourcing – The Industry Association

Source: http://www.portugaloutsourcing.pt/en/Objectivos.html

MEMBERS

Portugal Outsourcing gathers the TOP IT and BPO companies in the country, with the objective of contributing for the development of the Portuguese Outsourcing Industry promoting best practices, stimulate the creation of competence centers and disclose the offer and the outsourcing activity in Portugal. It represents 85% of the BPO and IT market share.

For the first time,

Portugal is included in

the TOP 11 countries

as the best worldwide

destination to

establish Outsourcing

activities either in

offshore or nearshore,

according to the

consulting firm

Gartner.

http://www.portugaloutsourcing.pt/
(26)

26

aicep Portugal Global

(27)

We are a Business Development Agency, focused on

the development of a competitive business

environment that contributes to the international

expansion of the Portuguese Economy.

Who are we?

Increasing the country’s competitiveness,

promoting large private investment and fostering

the internationalization of Portuguese companies.

Mission

Values

Focus on clients.

We serve our clients in accordance to their requirements

through various solutions and long-term relationships.

Selectiveness.

We direct our activity towards projects and markets that

make a better contribution to company competitiveness and the

sustainability of the Portuguese economy.

Excellence.

We seek to exceed expectations by means of a rigorous

approach, effectiveness, enthusiasm and a willingness to innovate.

aicep Portugal Global

(28)

About Us

aicep Portugal Global: how can we help

you?

1

Pre- Investment

2

Incentives Negotiation

3

Settling In

4

After Care

Promoting a direct negotiation

with companies, through which a tailored approach to incentives may be applied in order to define a global package that fully satisfies the investor's needs

Single point of contact

in all phases: pre-investment, incentives negotiation, settling in and after care

Government business entity, flexible, free of charges and streamlined services Dynamic approach focused on the client or investor

(29)
www.dominics-int.org www.st-peters-school.com www.lyceefrancaisdeporto.pt www.dsporto.de/ www.obs.edu.pt/ www.clip.pt/ diagnosis.

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