• No results found

IMPACT OF RELATIONSHIP MARKETING, SERVICE QUALITY AND CUSTOMER ORIENTATION OF SERVICE EMPLOYEES ON CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION AND IT’S IMPACT ON CUSTOMER RETENTION

N/A
N/A
Protected

Academic year: 2020

Share "IMPACT OF RELATIONSHIP MARKETING, SERVICE QUALITY AND CUSTOMER ORIENTATION OF SERVICE EMPLOYEES ON CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION AND IT’S IMPACT ON CUSTOMER RETENTION"

Copied!
13
0
0

Loading.... (view fulltext now)

Full text

Loading

Figure

Figure 1. Conceptual Framework
Table 1. Descriptive Statistics, Validity and Construct Reliability
Table 2. SEM Analysis.

References

Related documents

This self-reporting questionnaire, developed from the Perceptual Learning Style Prefer- ence Questionnaire (PLSP; Reid 1987), was added one learning style and motivation

Central Composite Design (CCD) and artificial neural network (ANN) were utilized and compared to each other in order to obtain appropriate predicting model with

The goal of this longitudinal study is to examine the evolution of the perceptions, namely anxiety, ease of use, usefulness, misfit (not customization), trust and usefulness,

For instance, demand for outpatient services might respond differently to price, income changes or insurance status as compared to other types of health services (see Leibowitz

Calibration, the simple biosphere model (Sib) for Amazonian tropical forest using field and remote sensing data: Part 1, average calibration with field data. Micrometeorology

Na podlagi preučevanja vplivov različnih pridelovalnih sistemov biodinamični, ekološki, integrirani, konvencionalni in kontrola lahko sklepamo, da:  pri zelju: –

Peter is the acting Chief Medical Information Officer for Alberta Health Services, responsible for Health Information Management, Clinical Informatics, and the