AMO ISO 9001 Presentation

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What is ISO 9001 ?

 standard used to address customer

satisfaction

 an internationally recognized Quality

Management System standard

 used as a framework for continual

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ISO 9000:2005

Fundamentals and Vocabulary

ISO 9001:2008

Requirements

ISO 9004:2009

Managing for the Sustained

Success of an Organization – a QMS

Approach

1

2

3

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Process Model

Output C U S T O M E R R E Q U I R E M E N T S Product and/or Service Realization Resource Management Measurement, Analysis, Improvement Management Responsibility Continual Improvement C U S T O M E R S A T I S F A C T I O N Input Product/ Service

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Quality Management Principles

 Customer focus

 Leadership

 Involvement of people

 Process approach

 System approach

 Continual improvement

 Factual basis for decision

making

 Mutually beneficial supplier

relationship

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Focus of ISO 9001:2008

 Customer satisfaction

 Continual improvement

 Training and awareness

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4 main clauses of ISO 9001:2008

Management

Responsibility Management Resource

Product Realization

Measurement Analysis & Improvement

Structured around the PLAN-DO-CHECK-ACT

Model.

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5 Management Responsibility

5.1 Management Commitment

5.2 Customer Focus

5.3 Quality Policy

5.4 Planning

5.5 Responsibility, Authority &

Communication

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Quality Policy

ABC Builders, Inc. has developed our own culture which prescribes the manner by which our company conducts our business. Our responsiveness to client requirements and continuity to attention from project conception to final completion, serve as our cutting edge in the general construction industry.

We believe that our business is built on good service. It is our intent to continually improve every aspect of our organization and comply with requirements through:

• Expansion of operation coverage;

• Ensure availability of efficient equipment; and

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6 Resource Management

6.1 Provision of Resources

6.2 Human Resources

6.3 Infrastructure

6.4 Work Environment

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EMPLOYEE NAMES SKILL LEVELS Crane Operation Payloader Operation Bulldozer Operation AVERAGE TOTALS AVERAGES "1" = no skills/no experience

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7 Product Realization

7.1 Planning of Product Realization

7.2 Customer-Related Processes

7.3 Design and Development

7.4 Purchasing

7.5 Product and Service Provision

7.6 Control of Monitoring and Measuring

Equipment

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8 Measurement, Analysis and

Improvement

8.1 General

8.2 Monitoring and Measurement

8.3 Control of Non-Conforming Products

8.4 Analysis of Data

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Process

Activity

Inputs:

Raw material

Utilities

Outputs:

Finished product

Service

QUALITY!

QUALITY

Discharge to land? Emission to air?

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Quality Processes

 effective - achieve intended results

 efficient - minimum resource inputs

 under control - minimal variability

 monitored - with key control

indicators

 with value added - contributions are

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Implementation and Certification

Process

Implementation

Activities

• Quality Planning

• System Design

• System

Implementation

Certification

Activities

• Audit

• Corrective

actions

• Awarding of

certificate

Maintenance

Activities

• Surveillance

audits

• Continual

improvement

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ISO 9001 Certification Audit

Requirements

Standard

Design and

Documentation

Implementation

ISO 9001

C O M P A N Y QM Procedures Support Documents

Systems Audit

(Stage 1)

Compliance Audit

(Stage 2)

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A Matter Of Punctuation...

An English professor wrote the words,

"Woman without her man is nothing" on the

blackboard and directed his students to

punctuate it correctly.

The men wrote: "Woman, without her man,

is nothing."

The women wrote: "Woman! Without her,

man is nothing."

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• Husband on an out of town assignment

sent this text message to his wife:

“Trip is wndrful. m havng a gud tym. Wish u

wer her!”

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fcu & associates

Company

Project Manager Consultant Project Manager Steering Committee Project Plan Team Team Team

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The Business Process

CONTRACT HANDLING

PROCESS

FINAL INSPECTION & TURN-OVER BUSINESS PLANNING PROCESS REVIEW & IMPROVEMENT PROCESS WAREHOUSING PROCESS CUSTOMER CUSTOMER HRD PROCESS CONSTRUCTION & CONSTRUCTION MGT. PROCESS QA & LABORATORY MAINTENANCE PROCESS

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Recruitment and Hiring Deployment and Orientation Performance Appraisal Training Personnel Movement Corporate Planning Manpower Plan Training Program Appraisal Records, 201-Files Training Records Purchasing All Processes Manpower Request Review and Improvement

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System Development Pipeline

PROCESS PLANS & PROGRAMS PROCEDURES SUPPORT DOCUMENTS POLICIES & TARGETS

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“The number one

mistake companies

make in implementing

ISO 9001 is to make

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ISO 9001 Implementation

Strategy

 Keep it simple

 Focus on business value



Don’t do it for the auditor

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Flaws in Implementing ISO 9001

• Making certification and not customer

satisfaction the goal;

• Separating the quality management

system from the business;

• Making your QMS a system of

documentation;

• Measuring conformance rather than

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Our Clients in the Construction

Industry

NCR

1. AKH Construction and Trading Corporation * 2. AKN Construction Corporation *

3. Armando U. Khong Hun General Contractor, Incorporated * 4. Aromin & Sy + Associates, Incorporated *

5. CAVDEAL Cavite Ideal International Construction Corporation * 6. Civic Merchandising, Incorporated

7. Comsys Philippines, Incorporated * 8. Delta Concrete Corporation

9. Delta Earthmoving, Incorporated 10. DCCD Engineering Corporation *

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Our Clients in the Construction

Industry

NCR

12. Frilou Construction and Trading, Incorporated * 13. Hi-Tri Development Corporation *

14. ITP Construction Incorporated 15. Kaizen E & M Corporation

16. Metro Stonerich Corporation *

17. Philippine Chemsteel Industries, Corporation 18. RGD Consultancy Group, Incorporated *

19. Terp Asia Construction Corporation * 20. TGV Builders, Incorporated

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Our Clients in the Construction

Industry

NORTHERN LUZON

21. Christian Ian Construction Corporation

22. Haidee Construction and Development Corporation * 23. Halrey Construction Incorporated *

24. JLL Concrete Products and Construction Supplies 25. JM Luciano Construction, Incorporated *

26. LR Tiqui Builders, Incorporated * 27. Northern Builders *

28. Plerm Construction and Development Corporation 29. Pulsar Construction

30. R.D. Interior, Jr. Construction *

31. RD Policarpio and Company, Incorporated * 32. R.Z. Roncal Construction & Trading

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Our Clients in the Construction

Industry

SOUTHERN LUZON

34. 3RB Construction & Supply

35. Alro Construction and Development Corporation 36. Antonio V. Nidea Construction, Incorporated

37. Bicol Goldrock Corporation 38. Bimbo Construction

39. CTC Builder and Supplies, Incorporated *

40. DSB Construction and Supplies, Incorporated * 41. E.A. Sancho Construction *

42. E. Garcia Construction * 43. GCI Construction

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Our Clients in the Construction

Industry

SOUTHERN LUZON

45. Hi-Tone Construction and Development Corporation * 46. Honeyville Construciton

47. LNR Construction

48. Legazpi Premium Development Corporation * 49. Makapa Corporation *

50. NFH Construction

51. Partido Construction and Supply

52. Philworks Construction and Supply * 53. Precious Construction

54. Ramarplus Incorporated 55. Roda Construction

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Our Clients in the Construction

Industry

SOUTHERN LUZON

56. Sanhro Construction & Supply 57. Steven Construction & Supply

58. Sunwest Construction and Development Corporation * 59. Verzontal Builders

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Our Clients in the Construction

Industry

VISAYAS

61. BM Marketing

62. Dakay Construction and Development Corporation * 63. Duros Construction Corporation *

64. Geo-Transport and Construction Incorporated * 65. IBC International Builders Corporation *

66. Mac Builders *

67. O.R. Sarmiento Construction * 68. Socor Construction Corporation * 69. Ven Ray Construction

70. WT Construction Corporation * 71. Yakal Construction

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Our Clients in the Construction

Industry

MINDANAO

73. Adfil Corporation *

74. Algon Engineering and Development Corporation * 75. Allado Construction Company Incorporated *

76. Concepcion Basic Builders Corporation * 77. Equi-Parco Construction Company *

78. ESR Construction & Supplies 79. Gicar Construction, Incorporated 80. Grace Construction Corporation *

81. M. Montesclaros Enterprises, Incorporated 82. Mamsar Construction & Industrial Corporation 83. Maverick Builders, Incorporated

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Our Clients in the Construction

Industry

MINDANAO

84. PL Sebastian Construction * 85. SC Pascual Construction

86. Techno-Stress Systems Corporation * 87. UKC Builders, Incorporated *

88. Ulticon Builders, Incorporated * 89. Unitec Builder, Incorporated 90. Vicente T. Lao Construction *

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Roque P. Fortu, Partner

• Education

• Master in Business Administration University of the Philippines • Master in Industrial Economics

University of Asia and the Pacific • Bachelor of Science in Statistics

University of the Philippines • Work Experience

• Head, Planning & Research, SB Capital Investment Corporation • Head, Management Services Office,

Metro Transit Organization

Rosario L. Calimag-Uy, Partner

• Education

• Master in Food Service Administration University of the Philippines

• Bachelor of Science in Hotel & Restaurant Administration University of the Philippines

• Work Experience

• Vismin Operations Head, Red Ribbon Bakeshop

• Human Resource Development & Corporate Planning Manager Dulcinea Restaurant, Incorporated

Dindo A. Uy, Managing Partner

• Education

• PhD in Business Administration, ongoing University of the Philippines

• Master in Business Administration University of the Philippines

• Master in Applied Business Economics University of Asia and the Pacific • Bachelor of Science in Psychology

University of the Philippines • Silliman University High School

• Work Experience

• Business Development Manager/Consultant Neville-Clarke Philippines, Inc

• Manager,

KPMG Sudjendro Soesanto

Management Consultants, Indonesia • Senior Technical Assistant

Asian Development Bank • Senior Associate

Denver, Theosky, Faye & Associates Consulting

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“The road to success is

always under construction.”

Lily Tomlin

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