FoIP Interoperability Guide

OpenText RightFax is the proven market leader in

fax server, document delivery and fax software. It

delivers the most reliable and robust fax software

solutions to integrate and automate the flow of a

full range of fax, paper and electronic documents

and data, enabling enterprises to achieve significant

cost reductions. By using RightFax companies can

securely and efficiently deliver business information

from virtually any application via fax, email, print

devices or over the Internet.

Guide

Table of Contents

Introduction. . . 3

Alcatel-Lucent. . . 4

Aastra . . . 4

AT&T . . . 4

AudioCodes . . . 4

Avaya . . . 5

babyTEL . . . 6

CenturyLink (formerly Qwest) . . . 6

Cisco Systems . . . 6

Dialogic . . . 7

HP (formerly 3COM). . . 8

Level (3) (formerly Global Crossing). . . 8

Mitel . . . 8

Orange Business Services. . . 8

Quintum. . . 9

ShoreTel. . . 9

Siemens . . . 9

Sonus (formerly Network Equipment Technologies) . . . 9

Telstra. . . .10

Verizon . . . .10

XO Communications . . . .10

About OpenText . . . .11

Introduction

OpenText RightFax communicates via FoIP through a Dialogic® Brooktrout® SR140 software implementation on RightFax deployments. Brooktrout SR140 is a board-less, host-based FoIP engine that leverages existing field-proven Dialogic Brooktrout fax technology to deliver high levels of performance, reliability, and scalability using multiple communication options, including G.711, T.38, SIP and H.323.

Once the call is set up, the fax payload is transmitted via T.38 (recommended) between the fax server, the communication device, and the end point. The end point may be a fax server or a classic fax machine. In the case of a media gateway, the gateway is responsible for connecting the call to the traditional Public Switched Telephone Network (PSTN) and completing the path to the receiving device. Typically these devices are part of a larger VoIP/FoIP infrastructure providing voice, fax, email, and messaging.

RightFax interoperability is based on two simple scenarios, and then enhanced based on the vendor’s unique product features and functionality. This document will provide guidance on interoperability between the OpenText RightFax (SR140) FoIP stack and market leading telephony infrastructure.

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 4

OPENTEXT RIGHTFAX

W H I T E P A P E R

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Omni PCX Enterprise 7.1 Y (H.323 & SIP) Y (H.323 & SIP)

Alcatel-Lucent

®

Product Interoperability Overview

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Ericsson MX-ONE

Telephony System

V3.2 SP1 Y (SIP) Y (SIP)

Ericsson MX-ONE Manager Telephony System

8.48.1 Y (SIP) Y (SIP)

Ericsson MX-ONE Telephony Server

12.45.6 Y (SIP) Y (SIP)

Ericsson MX-ONE Media Gateway Classic

1.4_5 Y (SIP) Y (SIP)

Aastra

®

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking NA NA X (SIP)

AT&T

®

X = OpenText Tested

Y = Supported but not officially tested

AudioCodes

™

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Mediant 1000 5.6 X (SIP) X (SIP)

MP-114 5.6 X (SIP) X (SIP)

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Avaya Aura Communication Manager 6.3 6.2 6.0 5.2 5.1 4.x 3.x N/A N/A X (H.323 & SIP) X (H.323 & SIP) X (H.323) Y (H.323) Y (H.323) X (SIP) X (SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323) Y (H.323) Y (H.323) Avaya Communication Server

1000 7.6 7.5 5.5 N/A N/A Y (SIP) X (SIP) X (SIP) N/A Avaya Aura Session Manager 6.3

6.2 6.0 N/A N/A X (SIP) X (SIP) X (SIP) Y (SIP) G650 Media Gateway (TN2302) HW 20 FW 118 X (H.323) Y (H.323 & SIP) G650 Media Gateway (TN2602) HW 02 FW 047 X (H.323) Y (H.323 & SIP) G650 Media Gateway (TN799) HW 01 FW 26 X (H.323) Y (H.323 & SIP)

G700 Media Gateway 28.18.0 X (H.323 & SIP) Y (H.323 & SIP) SIP Enablement Services 5.2.0.0-947.3b X (SIP) Y (SIP)

Avaya

®

OpenText is a Gold member of the Avaya DevConnect program. OpenText RightFax has been tested with Avaya Communications Manager and multiple media gateways. Application notes detailing interoperability testing and configuration are available directly from the Avaya DevConnect web site.

• Application Notes for Configuring RightFax Fax Server with Avaya Products

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 6

OPENTEXT RIGHTFAX

W H I T E P A P E R

babyTEL

®

CenturyLink

™

_{(formerly Qwest)}

X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A X (SIP) X (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A X (SIP) Y (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Cisco Unity Connection 10

9 8 7 N/A N/A X (SMTP) X (SMTP) X (SMTP, POP3) X (SMTP, POP3) Y (SMTP) Y (SMTP) Cisco Unity 5.x 4.2.x 4.1.x 4.0.x Y (API) Y (API) Y (API) Y (API) Y (API) Y (API) Y (API) Y (API)

Cisco Systems

OpenText is a Preferred Solution Developer in the Cisco Developer Network. OpenText RightFax is interoperable with multiple products from Cisco Systems, including CUCM, Unity, Unity Connection and IOS based routers/switches.

• _{Find RightFax on the Cisco Developer Network Marketplace Solutions Catalog} • OpenText RightFax support for FoIP in a Cisco environment

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Cisco Unified Communications Manager 10.x 9.x 8.x 7.x 6.1 6.0.x 5.1.x 5.0.x 4.3.x 4.2.x N/A N/A X (H.323 & SIP) X (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323) Y (H.323) X (H.323, SIP, MGCP) X (H.323, SIP, MGCP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323 & SIP) Y (H.323) Y (H.323) Cisco IOS-based Routers 12.3 and above X X

X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

DMG 1000 5.1.118_5N or later Y (SIP) Y (SIP) DMG 2000 5.1.118_5N or later X (SIP) Y (SIP) DMG 3000 SUI-1_8.51 or later Y (SIP) Y (SIP) DMG 4000 SUI-1_8.51 or later X (SIP) Y (SIP)

IMG 1010 10.3.2 or later Y (H.323 & SIP) Y (H.323 & SIP)

Dialogic

®

OpenText is a Dialogic partner. OpenText RightFax is interoperable with the full line of media gateways.

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 8

OPENTEXT RIGHTFAX

W H I T E P A P E R

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

VCX Connect 8.0.4e 7.1.13e3 Y (SIP) Y (SIP) VCX Enterprise 7.2.5 7.1.21c 7.1.12 X (SIP) Y (SIP)

VCX System i 7.2.5 X (SIP) Y (SIP)

X = OpenText Tested

Y = Supported but not officially tested

Level (3) (formerly Global Crossing)

Orange Business Services

Mitel

®

X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A X (SIP) Y (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A N/A X (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

3300 Controller (MCD) Release 5 N/A X (SIP) 3300 Controller (MCD) Release 4 X (SIP) Y (SIP)

HP

®

_{(formerly 3COM)}

OpenText has validated product interoperability with the HP VCX telephony platforms (formerly 3COM). Application notes detailing interoperability testing and configuration are available directly from HP.

Quintum

®

Siemens

®

ShoreTel

®

X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

Tenor DX 2024 P104-12-10 Y (H.323 & SIP) Y (H.323 & SIP) Tenor DX 8192 P104-12-10 Y (H.323) Y (H.323)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

HiPath 8000 V3.0 R2 PS19.E05 Y (SIP) Y (SIP)

RG8702 Media Gateway N/A Y (SIP) Y (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

ShoreGear 13.x N/A Y (SIP)

ShoreGear 12.x N/A Y (SIP)

ShoreGear 11.x N/A Y (SIP)

ShoreGear 10.x N/A Y (SIP)

Sonus

®

(formerly Network

Equipment Technologies)

VENDOR

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 1 0

OPENTEXT RIGHTFAX

W H I T E P A P E R SKU#

Telstra

®

Verizon

®

XO Communications

™ X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested

X = OpenText Tested

Y = Supported but not officially tested

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A N/A X (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

SIP Trunking N/A N/A X (SIP)

VENDOR

PRODUCT

VERSION

VENDOR

RIGHTFAX V9.4

OPENTEXT

RIGHTFAX V10.X

OPENTEXT

About OpenText

OpenText provides Enterprise Information Management software that enables companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit www.opentext.com.

For More Information

For more information visit http://faxsolutions.opentext.com or contact your OpenText sales representative at:

• _{North America: [email protected] or (800) 304-2727} • _{EMEA: [email protected] or +971 4 390 0281}

• Western Europe: [email protected] or +31 (0)23 565 2333

• _{Asia/Pacific: [email protected] or +61 2 9026 3480} • _{Support: [email protected] or (800) 540-7292}