Global Risk Management Conference – Asia Pacific / Middle East & Africa June 28 – July 1, 2011
Beijing, CHINA
AGENDA – Subject to Change
Note: Simultaneous translation in Chinese will be provided for all sessions except Plastic Card Meeting
Tuesday – June 28, 2011 Pre-Conference Sessions:
Welcome Coffee & Registration for Pre-Conference Sessions Plastic Card Vendor Meeting
(Includes Continental Breakfast, Lunch and Coffee Breaks) Note: Session delivered in English Only
E-Commerce Merchant Boarding and Monitoring Procedures
Tim Buckingham, Litigation Partner & Head of Global Payments Processing Business, DLA Piper UK LLP
Robert Caldwell, Partner, G2 Web Services, LLC Paul Paolucci, Business Leader, MasterCard Worldwide
This interactive session will allow you to get your questions answered on how to best identify and manage your risk mitigation associated with MasterCard Rules and to employ best practices in early warning and detection of potential and current industry schemes. Hear directly from MasterCard Fraud Detection and Review business leader and industry experts in risk monitoring to best understand the MasterCard compliance programs, including
registration, reporting requirements, monitoring and detection.
Examine case studies based on real world forensic investigations that will help you learn to recognize the warning signs that present themselves prior to an account data compromise. Review the detection and prevention practices that your organization can implement to prevent a potentially damaging breach from occurring.
(Includes Lunch & Coffee Break)
E-Commerce Acquiring Best Practices - CNP Risk Analysis and Countermeasures Kevin Park, Risk Head, Bank of China International
Hear from an acquirer on their experience with Merchant boarding, Data security, G2 scanning, Fraud management, Chargeback management, Guaranty management.
8:00AM – 9:00AM 9:00AM – 5:00PM
9:00AM – 3:00PM
Global Risk Management Conference - Early Registration
Conference Welcome Reception
2:00PM – 5:00PM
6:30PM – 8:30PM
Wednesday – June 29, 2011
Registration, Welcome Coffee and Exhibitor Booths Open General Session
Opening Address
Wendy Murdock, Chief Payment System Integrity Officer, MasterCard Worldwide
Security Matters: Global Perspectives
Barbara King, Group Head, MasterCard Worldwide
Wendy Murdock, Chief Payment System Integrity Officer, MasterCard Worldwide Bruce Rutherford, Group Head, MasterCard Worldwide
Moderator: Chris Harrall, Senior Business Leader, MasterCard Worldwide
Global insights from MasterCard Payment Security executives on advancing security and fraud management for payments cards.
The Evolving Fraud Landscape: A Customer Panel Analyzing Fraud Trends and Successful Mitigation Strategies
Sun Hongxia, VP and Deputy Card Center Manager, ICBC
David Miller, Head of Industry Compliance Approvals and Services, National Australia Bank Limited
Akira Yamaguchi, Executive Officer, Orient Corporation
Moderator: Barry Wong, Senior Business Leader, MasterCard Worldwide
This panel of diverse customer representatives will discuss the challenges that they are facing in their respective markets of APMEA. Find out about the trends they are seeing and the best practices their companies have put in place that have resulted in success stories. Hear about how they are managing their portfolios and the inherent issues that go along with their
jurisdictions.
Fraud Application Case Studies and its Prevention: Best Practices Christine Brundage, Global Solutions Leader, MasterCard Advisors Cai Lihua, Risk Head, China Construction Bank
Hear from the speaker about the special challenges of fraud application in China, countermeasure against fraud applications and then case studies.
7:30AM – 9:00AM 9:00AM – 5:30PM 9:00AM – 9:10AM 9:10AM – 9:40AM 9:40AM – 10:30AM 10:30AM – 11:00AM
Exhibitor Introductions
Coffee Break & Exhibitor Booths Open
Security Trends 2010 - APAC
Marc Bown, Managing Consultant, Trustwave
Trustwave’s SpiderLabs division has conducted more than 200 investigations in 2010 across the APAC region and around the world. Account data compromise events in payment card environments continued to be an issue in 2010. In this presentation, hear about the important trends that were observed.
Account Data Compromise Event Updates and Challenges - An Effective Response Strategy
Bryan Sartin, Director, Investigative Response, Verizon Business
Shinsuke Taguchi, Manager, Security Administration Department, Mitsubishi UFJ NICOS Co., Ltd
This session will discuss the trend of account data compromised merchants in Asia Pacific and the lessons learned from those incidents. Verizon Business, a PCI Forensic Investigator (PFI), provides the case studies with PCI DSS compliance rate and section, where the attacking IP located, attacking techniques, POS compromises, and how to protect against data compromises. From an acquirer perspective, Mitsubishi UFJ NICOS Co., Ltd joins this session, one of the biggest acquirers in Japan and Asia Pacific, to provide an acquirer’s initiative with an effective response strategy including a communication path for a successful response to the merchant compromise.
Lunch Break & Exhibitor Booths Open
Effective Communication Strategies around Fraud and ADC Events Chris Harrall, Senior Business Leader, MasterCard Worldwide
This session will provide an overview on the end-to-end approach on ADC including the role and responsibility that each stakeholder plays on the issues related to ADC Event
Management, Crisis Communications and Regulatory Focus.
Cloud-Based Diagnostic Services
Barbara King, Group Head, MasterCard Worldwide
Bryan Sartin, Director, Investigative Response, Verizon Business
This presentation will focus on the most recent evolutions in electronic crime trends, spanning both financial crimes and state sponsored cyber warfare, leveraging key statistics and metrics
11:00AM – 11:10AM 11:10AM – 11:30AM 11:30AM – 12:00PM 12:00PM – 12:45PM 12:45PM – 1:45PM 1:45PM – 2:15PM 2:15PM – 2:55PM
taken from the Verizon 2010 Data Breach Investigations Report (DBIR), produced in conjunction with the US Secret Service and the Dutch High Tech Crime Unit. Discussion to focus as well on cloud-based techniques being employed that are true game-changers and redefining how IT investigations are carried out, making more expedited containment a possibility, as well as the identification, arrest and prosecution of the perpetrators - even in more complex computer-based intrusions that cross geographic boundaries.
PayPass Case Study: "Fraud and Having an Effective Communication Strategy”
Richard Moore, General Manager, Financial Crime Control, Commonwealth Bank of Australia The presentation will focus on PayPass fraud, monitoring strategies and the importance of an effective media and communication strategy to address RFID technology.
Coffee Break & Exhibitor Booths Open
Common Types of Merchant Fraud: Actual Case Studies
Tim Buckingham, Litigation Partner & Head of Global Payments Processing Business, DLA Piper UK LLP
This session will focus on two cases around schemes to defraud the system with merchants, where the payment institution was forced to defend proceedings brought by a merchant suspected to be involved in fraudulent activity. In the majority of fraud cases, the key issue for the processor is proving that a fraud took place. When a merchant and cardholder collude together to carry out a fraud, gathering such evidence can be difficult and time consuming. Learn about how the fraud was put together, the warning signs that gave rise to concerns for the payment processor, and what the processor did to investigate the fraud, defend the claim and win the case.
Risk Management in the Airline Sector
Patrick Hayes, Senior Business Leader, MasterCard Worldwide
A specific industry sector targeted by fraudsters is travel. High value, electronic tickets provide a strong value proposition to fraud rings. This session will expand on the previous session to discuss particular challenges in the airline industry and the tools best suited to managing this risk.
Empowering the Cardholder in the Fight against Fraud Vincent Patru, Business Leader, MasterCard Worldwide
Momentum around MasterCard inControl continues to build: increasing numbers of
consumers are keeping a closer eye on their finances -- looking for efficient and easy ways to manage their spending, purchases and monitoring their accounts.
2:55PM – 3:30PM
3:30PM – 3:50PM
3:50PM – 4:25PM
4:25PM – 5:00PM
Conference Gala Dinner 7:00PM – 9:30PM
Thursday – June 30, 2011
Welcome Coffee and Exhibitor Booths Open General Session
The Cost of Piracy- Buyer ( & Seller) Beware Robert Caldwell, Partner, G2 Web Services, LLC
Rita Cheung, Regional Operations Manager, IFPI (International Federation of the Phonographic Industry)
Scott Martin, Executive Vice-President, Intellectual Property, Paramount Pictures Moderator: Paul Paolucci, Business Leader, MasterCard Worldwide
New efforts to stop the flow of counterfeit goods are being initiated at both industry and regulatory levels. Luxury goods, record industry, movie industry and payment card industry experts share insights into these efforts and the potential impact these efforts will have on stakeholders.
How Fraud Management Shapes Regulatory Perspectives Pilar Ramos, Senior Business Leader, MasterCard Worldwide
Historically, industry has led the innovation and adoption of card based security measures to combat fraud. Regulators have not traditionally played a direct role in determining the exact means in which banks seek to control fraud. The landscape could be changing. Listen to legal and public policy expert discuss the impact of how Fraud Management shapes regulatory perspectives.
Effective Fraud Reduction Strategies Through Better Analytics and Real-Time Scoring Bruce Rutherford, Group Head, MasterCard Worldwide
Fraud is constantly evolving and can occur on both compromised and non-compromised accounts. Issuers face a significant challenge in monitoring transactions for fraud and make spilt-second decisions on authorizing or declining transactions, closing accounts, and possibly re-issuing accounts. To do so effectively, issuers need to be confident in their decision making capabilities and require an objective viewpoint on fraud prediction. In this session, participants will learn about the MasterCard Expert Monitoring Solution and Compromised
7:30AM – 9:00AM 9:00AM – 5:30PM
9:00AM – 9:45AM
9:45AM – 10:20AM
Account Service, and hear about how these technologies can generate tremendous results in the war on fraud.
Coffee Break & Exhibitor Booths Open
E-Commerce Fraud Management – Strategies and Case Study Liu Xuanqing, Risk Head of Credit Card Center, Bank of Communications
Yong Chai Yim, Senior Vice President, Business Planning & Fraud Management, United Overseas Bank
This session will focus on the Issuer’s perspective to mitigate eCommerce risks for maximizing profits and minimizing losses. Hear about general strategies around eCommerce fraud management and learn from the Singapore experience where issuers implemented the 3D-Secure One-Time-Passwords (OTP) approach countrywide.
Card Not Present Risk Mitigation Tools
Brian McCormack, Senior Business Leader, MasterCard Worldwide
Banks, cardholders and merchants are constantly dealing with the threat of fraud in the card not present processing environment. There is a fine balance between managing risk and impacting negatively on customer satisfaction and business revenue. Many risk management systems today use blunt tools turning away significant volume of good transactions while still allowing fraud to occur as the rules become evident to fraudsters. This session will focus on modern merchant acquirer tools to incisively detect and prevent fraud while enabling genuine transactions to be processed.
Lunch Break & Exhibitor Booths Open
The Data-Driven Fraud Fight: Putting Analytics and Performance Metrics to Work Christine Brundage, Global Solutions Leader, MasterCard Advisors
Leveraging data in the form of fraud lifecycle performance metrics and analytic outcomes allows organizations to gain a deeper understanding of their business. This session will explore how to use this information to make smarter decisions and gain new insights, from prevention and detection to recovery.
Online and Mobile Payments - Security Factors Towards Authentication Raj Dhamodharan, Senior Business Leader, MasterCard Worldwide
Trends in the mobile and e-commerce world are pointing towards a converged world where mobile is at the center of CNP commerce. This session will cover the key trends and show case solutions that can help issuers and merchants to deliver secure and simple means of payment to consumers via mobile.
10:55AM – 11:15AM 11:15AM – 12:05PM 12:05PM – 12:40PM 12:40PM – 1:45PM 1:45PM – 2:15PM 2:15PM – 2:45PM
EMV Chip Updates
David Chen, Senior Business Leader, MasterCard Worldwide
Hear from the speaker about the latest developments in EMV and Paypass chip deployment including regulatory trends and the Impact of EMV chip migration on fraud across APMEA.
Coffee Break & Exhibitor Booths Open
Cloud Computing: Myths & Facts
Terence Chau, Director, Risk & Compliance, Austreme Tony McGivern, Chief Technology Officer, Adeptra
Cloud-based data security offerings are evolving rapidly. Attendees will learn the latest techniques to leverage cloud-based technologies to support e-commerce data security efforts.
Balancing CNP Fraud Risk: Key Stakeholders Responsibilities Claire Le Gal, Business Leader, MasterCard Worldwide
Over the last year, MasterCard has updated its Standards to bridge the information gap between issuers and merchants in the CNP environment and to balance the fraud risk between issuers, acquirers and merchants. This session will provide an overview of those changes, as well as show how effective fraud solutions, combined with the MasterCard Standards, can assist issuers, acquirers and merchants in reducing fraud.
IVR Authentication - The Opportunities, Benefits and Challenges Mahesh Rajaraman, AFU, Credit Cards & Risk Control, HDFC Bank
Learn about the experience of the Indian banks where regulators have mandated cardholder authentication for all Interactive Voice Response (IVR) transactions.
Closing Remarks
Barry Wong, Senior Business Leader, MasterCard Worldwide
2:45PM – 3:20PM 3:20PM – 3:40PM 3:40PM – 4:20PM 4:20PM – 4:50PM 4:50PM – 5:25PM 5:25PM – 5:30PM
Friday – July 1, 2011 Post-Conference Session
Welcome Coffee & Registration
PCI: Lessons to be Learned from Data Breaches Marc Bown, Managing Consultant, Trustwave
Joshua Knopp, Business Leader, MasterCard Worldwide Amos Lu, CTO, Arsenal Security Group, Inc.
Examine case studies based on real world forensic investigations that will help you learn to recognize the warning signs that present themselves prior to an account data compromise. Review the detection and prevention practices that your organization can implement to prevent a potentially damaging breach from occurring.
Ideal for Acquirers and Processors and Card Manufacturers welcome to attend as well (Includes Continental Breakfast, Lunch and Coffee Breaks)
8:00AM – 9:00AM 9:00AM – 5:00PM
