Module 8 Information Systems and Applications

CDS 2015 Survey Module 8 | Information Systems and Applications Survey Errata

©2015 EDUCAUSE. Reproduction by permission only. This is Module 8 of the EDUCAUSE Core Data Service Annual Survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

Module 8 | Information Systems and Applications

This module includes questions about characteristics of the institution's information systems, regardless of

whether they are operated or supported by central IT. This is an

optional

module.

In responding to the survey questions in this module,

unless specified otherwise

, please enter data that

describe your IT environment during the prior fiscal year (FY 2014-2015). Prior fiscal year is defined as the most

recent fiscal year ending before July 1, 2015.

NOTES:

Unless otherwise specified, all questions in this survey request data for the prior fiscal year.

Throughout the survey, "central IT" refers to the centralized information technology services and support

organization reporting to the highest-ranking information technology administrator/officer in the institution.

For CDS participants from central offices of multicampus systems and community college districts,

"institution" refers to the central office only, not the entire multicampus entity. For all other participants,

Institution refers to the individual college or university (typically referred to as a campus).

Please refer to the

CDS glossary

for definitions of other terms in the survey.

Questions 2–4 are only displayed based on your response to Question 1

.

Question 6 is only displayed based on your response to Question 5.

Next

M8 | Information Systems and Applications

Q1 | Core Systems

Q5 | Adjunct Information Systems

Q7 | Analytics Maturity

Q8 | Analytics Deployment

Q9 | IT Architecture Approach

Q10-11 | Supplemental Information

Q12-15 | Module Feedback

DRAFT

CDS 2015 Survey Module 8 | Information Systems and Applications ${m://LastName}

Survey Errata

Q1 | Core Systems

Module 8 | Information Systems and Applications

Q1 | Core Information Systems

Q1. Please complete the following grid regarding who was responsible for providing core information systems in your institution

during the prior fiscal year. If your institution had more than one significant system in an area, please respond for the primary system.

In subsequent questions, we will ask for more details about provided systems.

NOTES:

For outsourced systems, indicate the campus unit responsible for managing the outsourcing agreement.

Include systems that were fully operational in the prior fiscal year.

For systems that were not fully operational, include any systems for which the majority of intended users were able to use all

authorized functions of the system being delivered as part of an implementation project.

Respond for all systems regardless of whether they are stand-alone systems or part of another system (e.g., a procurement

system that is part of the financial management system).

System offices should include information systems that were operational at the system office as well as information systems that

were provided by the system office to campuses within the system.

Central IT has primary responsibility.

Distributed IT has primary responsibility.

The system or district office

has primary responsibility. This system is not provided. a. Admissions: undergraduate

b. Advancement/fundraising c. Business intelligence reporting d. Customer relationship management (CRM)

e. Data warehouse f. Facilities management g. Financial aid h. Financial management i. Human resources information j. Procurement

k. Room scheduling l. Student information m. IT service desk management n. Learning (course) management o. Grants management: post-award p. Grants management: pre-award q. E-mail: faculty/staff

r. E-mail: student s. Web content management t. Library

Q2 | Core System Products

Module 8 | Information Systems and Applications

Q2 | Core Information System Products

Q2. For systems that you indicated as having been provided by central IT or another unit at your institution during the prior fiscal year,

continue or return to Question 1 to change your answers.

For the primary

undergraduate admissions

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

We use our student information system for this purpose. I don't know. We use our customer relationship management system for this purpose.

For the primary

advancement/fundraising

system at your institution, what product was operational?

Homegrown solution Ellucian (SunGard/SCT) PowerCampus Advancement

Abila (Sage) Millennium Jenzabar CX (CARS)

Blackbaud Raiser's Edge Jenzabar EX (CDMS Teams Elite)

Campus Management Talisma Fundraising (Donor2) Oracle PeopleSoft Campus Solutions—Contributor Relations Ellucian (Datatel) Colleague Advancement (Benefactor) Other product (please specify)

Ellucian (SunGard) Advance I don't know.

Ellucian (SunGard/SCT) Banner Advancement

For the primary

business intelligence reporting

system at your institution, what product was operational?

Homegrown solution Microsoft SQL Server 2012 Business Intelligence

Blackboard (iStrategy) Analytics Microstrategy

Ellucian (Datatel) Colleague Performance Analytics Oracle Business Intelligence Enterprise Edition (OBIEE) Ellucian (SunGard/SCT) Colleague Reporting and Operating Analytics Oracle Business Intelligence Suite (Discoverer) Ellucian (SunGard/SCT) Banner Performance Reporting and Analytics Oracle Campus Analytics

Ellucian (SunGard/SCT) PowerCampus Enterprise Reporting and Analytics SAP BusinessObjects

Entrinsik Informer SAS Business Intelligence

Evisions Argos Tableau Software

IBM Cognos Other product (please specify)

Information Builders WebFocus I don't know.

For the primary

customer relationship management (CRM)

system at your institution, what product was operational?

Homegrown solution Microsoft Dynamics CRM

Campus Management Talisma CRM Oracle PeopleSoft Enterprise CRM

Education Systems EMAS Pro Oracle RightNow

Ellucian (Datatel) Recruiter Salesforce

Ellucian (SunGard/SCT) Banner Communication Management Slate Technolutions Ellucian (SunGard/SCT) Banner Relationship Management Starfish Retention Solutions

Hobsons Connect CRM (EMT) Other product (please specify)

Hobsons Radius (Intelliworks) I don't know.

For the primary

data warehouse

system at your institution, what product was operational?

Homegrown solution Oracle Database

We use our business intelligence reporting system for this purpose. Oracle PeopleSoft Campus Solutions Warehouse for Higher Education Ellucian (SunGard/SCT) Banner Enterprise Data Warehouse (EDW) SAP NetWeaver Business Warehouse

IBM Cognos Other product (please specify)

Microsoft SQL Server I don't know.

For the primary

facilities management

system at your institution, what product was operational?

Homegrown solution Maintenance Connection

Accruent FAMIS MegaMation DirectLine

Archibus TMA Systems WebTMA

AssetWorks (MAXIMUS) AiM Other product (please specify)

IBM (MRO) Maximo Asset Management I don't know.

Infor (DataStream) MP2

For the primary

financial aid

system at your institution, what product was operational?

Homegrown solution Oracle PeopleSoft Financial Aid

College Board PowerFAIDS Sigma Systems ProSAM Solution Suite

Ellucian (Datatel) Colleague Student and Financial Aid Other product (please specify)

Ellucian (SunGard/SCT) Banner Financial Aid I don't know.

For the primary

financial management

system at your institution, what product was operational?

Homegrown solution Microsoft Dynamics

Blackbaud Financial Edge Oracle E-Business Suite Financials

Ellucian (Datatel) Colleague Finance Oracle PeopleSoft Financial Management

Ellucian (SunGard/SCT) Banner Finance SAP ERP Financials

Jenzabar CX (CARS) Other product (please specify)

Jenzabar EX (CDMS Teams Elite) I don't know.

Kuali Financial System (KFS)

For the primary

human resources information

system at your institution, what product was operational?

Homegrown solution Jenzabar EX (CDMS Teams Elite)

ADP Oracle PeopleSoft Human Capital Management

Ellucian (Datatel) Colleague Human Resources SAP Human Capital Management

Ellucian (SunGard/SCT) Banner Human Resources Other product (please specify)

Jenzabar CX (CARS) I don't know.

For the primary

procurement

system at your institution, what product was operational?

For the primary

room scheduling

system at your institution, what product was operational?

Homegrown solution Dean Evans & Associates EMS Campus

We use our facilities management system for this purpose. Other product (please specify)

Ad Astra Schedule I don't know.

CollegeNET Series25 (Schedule25, 25Live, or R25)

For the primary

student information

system at your institution, what product was operational?

Homegrown solution Jenzabar EX (CDMS Teams Elite)

Ellucian (Datatel) Colleague Student Oracle PeopleSoft Campus Solutions

Ellucian (SunGard/SCT) Banner Student Other product (please specify)

Ellucian (SunGard/SCT) PowerCampus Student I don't know.

Jenzabar CX (CARS)

For the primary

IT service desk management

system at your institution, what product was operational?

Homegrown solution iSupport

Atlassian Jira Kayako Infotech Fusion

Best Practical Solutions Request Tracker (RT) Microsoft System Center Service Manager

BMC Software (Numara) Footprints OTRS Help Desk

BMC Software (Numara) Track-It! Parature from Microsoft

BMC Software RemedyForce SchoolDude IT Direct

BMC Software Service Desk Express (SDE) ServiceNow

Cherwell Cherwell Service Management SolarWinds (MacsDesign Studio) Web Help Desk

Computer Associates (CA) Service Desk Manager Spiceworks

Dell KACE (KBOX) Symantec Altiris ServiceDesk

FrontRange Solutions HEAT Zendesk

HP Service Manager Other product (please specify)

IssueTrak I don't know.

For the primary

learning (course) management system

at your institution, what product was operational?

Homegrown solution Moodle (Moodle Trust)

Blackboard Learn Moodlerooms Joule

Blackboard Learn—ANGEL Edition (ANGEL LMS) Pearson eCollege

Blackboard Learn—CE (WebCT Campus Edition) Sakai CLE (rSmart)

Blackboard Learn—Vista (WebCT Vista) Sakai CLE [Apereo (Sakai Foundation)]

Desire2Learn Other product (please specify)

Instructure Canvas I don't know.

For the primary

grants management: post-award

system at your institution, what product was operational?

Homegrown solution Evisions (Cayuse) Research Suite

Blackbaud Financial Edge InfoEd Global Grants & Contracts

Coeus (Coeus Consortium) Oracle PeopleSoft Enterprise Grants Management

Coeus (Kuali) Oracle PeopleSoft Financial Management

Ellucian (Datatel) Colleague Other product (please specify)

Ellucian (SunGard/SCT) Banner I don't know.

For the primary

grants management: pre-award

system at your institution, what product was operational?

Homegrown solution InfoEd Global Grants & Contracts

Blackbaud Financial Edge Oracle E-Business Suite Financials

Coeus (Coeus Consortium) Oracle PeopleSoft Enterprise Grants Management

Coeus (Kuali) Oracle PeopleSoft Financial Management

Ellucian (Datatel) Colleague SAP Grants Management (GM)

Ellucian (SunGard/SCT) Banner Other product (please specify)

Evisions (Cayuse) Research Suite I don't know.

For the primary

faculty/staff e-mail

system at your institution, what product was operational?

Homegrown solution Microsoft Office 365 (Live@edu; BPOS)

Cyrus Novell GroupWise

Google Apps, Gmail VMware Zimbra Network Edition

IBM (Lotus) Domino Other product (please specify)

MeritMail (powered by Zimbra) I don't know.

Microsoft Exchange/Outlook

For the primary

student e-mail

system at your institution, what product was operational?

Homegrown solution Microsoft Exchange/Outlook

We use the same system as for faculty/staff e-mail. Microsoft Office 365 (Live@edu; BPOS)

Cyrus Novell GroupWise

Google Apps, Gmail VMware Zimbra Network Edition

IBM (Lotus) Domino Other product (please specify)

MeritMail (powered by Zimbra) I don't know.

For the primary

web content management

system at your institution, what product was operational?

Homegrown solution OmniUpdate OU Campus

Adobe Contribute OpenText (OpenText Web Solutions, RedDot) Web Site Management

Adobe (Day) CQ OpenText (Vignette) Web Experience Management

dotCMS PaperThin CommonSpot

DotNetNuke DNN Evoq Percussion CMS

Drupal Sitecore CMS

Ektron CMS Squiz (MySource) Matrix

Ektron Web Management System (WCMS) for Ellucian TERMINALFOUR Site Manager

Ellucian (Datatel) ActiveCampus WordPress

Hannon Hill Cascade Server Other product (please specify)

Ingeniux CMS I don't know.

Microsoft Sharepoint

For the primary

library

system at your institution, what product was operational?

Homegrown solution unique to our institution OCLC WorldShare Management Services

Homegrown solution shared or provided by state or regional consortium SirsiDynix Horizon

Ex Libris Aleph SirsiDynix Symphony

Ex Libris (Elsevier, Endeavor) Voyager SirsiDynix Unicorn

Innovative Interfaces Innopac VTLS Virtua

Innovative Interfaces Millennium ILS Other product (please specify)

Innovative Interfaces Sierra Services Platform I don't know.

OCLC WorldCat

Q3 | Core System Details

Module 8 | Information Systems and Applications

Q3 | Core System Details

If you indicated in Question 1 that none of the listed systems are provided at your institution, this page will be blank. Click Next to

continue or return to Question 1 to change your answers.

3a. Please provide additional detail for each of the core information systems that were operational at your institution during the prior

fiscal year.

NOTES:

This table will display systems that you reported in Question 1 as being provided at your institution. Any changes to your

answers in Question 1 will be reflected in this table.

If your institution had more than one significant system in an area, please respond for the primary system.

For campuses within multicampus systems or districts, if an information system was provided at the system or district level:

Enter information for all items as it related to your campus (for example, the year the system was implemented at your

campus and whether your campus will choose to replace the system in the next three years).

For system offices, primary information systems refer to information systems provided to system campuses. If no information

system was provided to a system campus, system offices should respond for the primary information system used at the system

office.

"Year Implemented" for systems that were not fully operational during the prior fiscal year is the year the majority of intended

users were able to use all authorized functions of the system being delivered as part of the implementation project.

Extent of customization Plan to replace in_{next three years} Year

Implemented

Unable to estimate - year

implemented None Minimal Substantial Yes No Unknown

» a. Admissions: undergraduate

» b. Advancement/fundraising

» c. Business intelligence reporting

» d. Customer relationship management

(CRM)

» e. Data warehouse

» f. Facilities management

» g. Financial aid

» h. Financial management

» i. Human resources information

» j. Procurement

» k. Room scheduling

» l. Student information

» m. IT service desk management

» n. Learning (course) management

» o. Grants management: post-award

» p. Grants management: pre-award

» q. E-mail: faculty/staff

» r. E-mail: student

» s. Web content management

» t. Library

Module 8 | Information Systems and Applications

Q3 | Core System Details

If you indicated in Question 1 that none of the listed systems are provided at your institution, this page will be blank. Click Next to

continue or return to Question 1 to change your answers.

3b. Please provide additional detail for each of the core information systems that were operational at your institution during the prior

fiscal year.

NOTES:

This table will display systems that you reported in Question 1 as being provided at your institution. Any changes to your

answers in Question 1 will be reflected in this table.

If your institution had more than one significant system in an area, please respond for the primary system.

For campuses within multicampus systems or districts, if an information system was provided at the system or district level:

Enter information for "Management Strategy" about the management strategies used by the system office.

Enter information for "Deployment Strategy" as it related to your campus.

For system offices, primary information systems refer to information systems provided to system campuses. If no information

system was provided to a system campus, system offices should respond for the primary information system used at the system

office.

Management strategy (check all that apply)

Deployment strategy (check all that apply)

In-house Vendor-hosted IaaS Vendor-managed PaaS Vendor-managed SaaS Hosted or managed by another institution Mobile app Mobile specific website Responsive web design Application virtualization Basic desktop application Desktop client server Web-based application Other

» a. Admissions:

undergraduate

» b.

Advancement/fundraising

» c. Business

intelligence reporting

» d. Customer

relationship management (CRM)

» e. Data warehouse

» f. Facilities

management

» g. Financial aid

» h. Financial

management

» i. Human resources

information

» j. Procurement

» k. Room scheduling

» l. Student information

» m. IT service desk

management

» n. Learning (course)

management

» o. Grants

management: post-award

» p. Grants

management: pre-award

» q. E-mail: faculty/staff

» r. E-mail: student

» s. Web content

management

» t. Library

Other deployment strategy

Module 8 | Information Systems and Applications

Q3 | Core System Details

If your institution does not plan to replace any core information systems in the next three years, this page will be blank. Please click

Next to continue or Back to change your responses to Question 3a.

3c. Please provide additional detail for each of the core information systems that were operational at your institution during the prior

fiscal year and that you plan to replace in the next three years.

NOTE: This table will display systems that you reported in Question 1 as being provided at your institution and that you reported in

Question 3a you were planning to replace in the next three years. Any changes to your answers in Question 1 or Question 3a will be

Why is your institution planning to replace the primary system? (Check all that apply.)

What is the planned extent of customization for the

primary system replacement? Reduce cost Replace legacy system Upgrade functionality Other

complaints Other None Minimal Substantial

» a. Admissions:

undergraduate

» b.

Advancement/fundraising

» c. Business

intelligence reporting

» d. Customer

relationship management (CRM)

» e. Data warehouse

» f. Facilities

management

» g. Financial aid

» h. Financial

management

» i. Human resources

information

» j. Procurement

» k. Room scheduling

» l. Student information

» m. IT service desk

management

» n. Learning (course)

management

» o. Grants

management: post-award

» p. Grants

management: pre-award

» q. E-mail: faculty/staff

» r. E-mail: student

» s. Web content

management

» t. Library

Other reason for replacement (Please identify the system)

Q4 | Core Systems Not Provided

Module 8 | Information Systems and Applications

Q4 | Core Systems Not Provided

4. For the core information systems that were not operational at your institution during the prior fiscal year, which does your institution

plan to implement in the next three years?

Plan to complete an implementation Plan to begin implementation No implementation planned

» a. Admissions: undergraduate

» b. Advancement/fundraising

» c. Business intelligence reporting

» d. Customer relationship management

(CRM)

» e. Data warehouse

» f. Facilities management

» g. Financial aid

» h. Financial management

» i. Human resources information

» j. Procurement

» k. Room scheduling

» l. Student information

» m. IT service desk management

» n. Learning (course) management

» o. Grants management: post-award

» p. Grants management: pre-award

» q. E-mail: faculty/staff

» r. E-mail: student

» s. Web content management

» t. Library

Q5 | Adjunct Information Systems

Module 8 | Information Systems and Applications

Q5 | Adjunct Information Systems

5. Please describe the status of the following systems and technologies as of June 30, 2015 at your institution using the following

scale:

No deployment.

None of this technology or service is in place and no work is underway or resources committed for this technology or

service.

1.

Tracking.

Staff are assigned, but restricted to monitoring and understanding this technology or service (much more than just reading

articles).

2.

Planning, piloting, and initial deployment.

This technology or service is not yet available to users, however meaningful planning for

deployment is underway. A plan for deployment is either in development or in place. Staff are investing significant time (multiple

person-weeks of effort) and resources planning to deploy this technology or service. This includes evaluating options with an expectation of

deployment within a defined timeframe. Evaluation involves at least multiple person weeks of staff time developing options, a proposal for

required funding, and possibly piloting the technology or service.

3.

Deployment to parts of the institution.

Full, production-quality technical capability or service is in place, including ongoing maintenance,

funding, etc., with potential access by selected users, but not institution-wide.

4.

Deployment institution-wide.

Full production-quality technical capability or service is in place, including ongoing maintenance, funding,

etc., with deployment supporting potential access institution-wide.

5.

NOTE: CDS 2014 responses to this question have been preloaded, however response options have changed slightly for the CDS 2015

survey. Please review responses thoroughly to ensure CDS 2015 responses align with the new response options.

1 2 3 4 5

a. Degree audit

b. Advising center management c. Advising case management system for student interaction tracking

d. Education plan creation/tracking system

e. Credit transfer/articulation system f. Academic early alert system g. Course/program recommendation system

h. Student extracurricular activities management system

i. Student co-curricular activities management system j. Student self-service referral to social/community resources

k. Student success analytics dashboards l. Student success data

warehouse/operational data store

m. Bursar's cashiering n. Job applications o. Parking

p. Project and portfolio management

q. Time and attendance r. User system asset management s. User system configuration management t. Student housing

u. Server and network monitoring v. Collaboration platform No deployment Tracking Planning, piloting, and initial deployment Deployment to parts of the institution Deployment institution-wide

DRAFT

Q6 | Adjunct Information System Products

Module 8 | Information Systems and Applications

Q6 | Adjunct Information System Products

If your institution did not have targeted or institution-wide deployment for adjunct systems listed in question 5, this page will be blank.

Please click Next to continue or Back to change your responses to question 5.

6. For systems that you indicated as having targeted or institution-wide deployment, please provide information on the product that is

in use.

NOTES:

This page will display systems that you reported in Question 5 as having targeted or institution-wide deployment. Any changes to

your answers in Question 5 will be reflected in this page.

If your institution had more than one significant system in an area, please respond for the primary system.

For campuses within multicampus systems or districts, if an information system was provided at the system or district level,

enter the product used by the system office.

For system offices, primary information systems refer to information systems provided to system campuses.

If no information system was provided to a system campus, system offices should respond for the primary information system

used at the system office.

For the primary

degree audit

system at your institution, what product was operational?

Homegrown solution Ellucian Degree Works

We use our student information system for this purpose. Other product (please specify)

CollegeSource u.direct (formerly DARS) I don't know.

For the primary

advising center management

system at your institution, what product was operational?

Homegrown solution Starfish CONNECT

Redrock Software AdvisorTrac Other product (please specify)

SARS-GRID I don't know.

For the primary

advising case management system for student interaction tracking

at your institution, what product was operational?

Homegrown solution I don't know.

Other product (please specify)

For the primary

education plan creation/tracking

system at your institution, what product was operational?

Homegrown solution Starfish ADVISING

CollegeSource u.achieve Other product (please specify)

Ellucian Degree Works I don't know.

Hobsons AgileGrad

For the primary

credit transfer/articulation

system at your institution, what product was operational?

Homegrown solution I don't know.

For the primary

academic early alert

system at your institution, what product was operational?

Homegrown solution Hobsons Retain

We use our student information system for this purpose. Starfish EARLY ALERT

EBI MAP-Works Other product (please specify)

Ellucian Course Signals I don't know.

GradesFirst Analytics Solutions

For the primary

course/program recommendation

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

Desire2Learn Degree Compass I don't know.

For the primary

student extracurricular activities management

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

Campus Labs CollegiateLink I don't know.

For the primary

student co-curricular activities management

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

Campus Labs CollegiateLink I don't know.

For the primary

student self-service referral to social/community resources

system at your institution, what product was operational?

Homegrown solution I don't know.

Other product (please specify)

For the primary

student success analytics dashboard

system at your institution, what product was operational?

Homegrown solution I don't know.

Other product (please specify)

For the primary

student success data warehouse/operational data store

system at your institution, what product was operational?

Homegrown solution I don't know.

Other product (please specify)

For the primary

bursar's cashiering

system at your institution, what product was operational?

Homegrown solution TouchNet Cashiering

Other product (please specify)

For the primary

job applications

system at your institution, what product was operational?

Homegrown solution SilkRoad OpenHire

We use our human resources information system for this purpose. Other product (please specify)

Interview Exchange I don't know.

PeopleAdmin

For the primary

parking

system at your institution, what product was operational?

Homegrown solution T2 Flex PARCS

BOSSCARS Other product (please specify)

Cardinal TickeTrak I don't know.

For the primary

project and portfolio management

system at your institution, what product was operational?

Homegrown solution TeamDynamix

Microsoft Project Other product (please specify)

Microsoft SharePoint I don't know.

For the primary

time and attendance

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

We use our human resources information system for this purpose. I don't know. Kronos Workforce

For the primary

user system asset management

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

We use our IT service desk management system for this purpose. I don't know. Pangea LANDESK

For the primary

user system configuration management

system at your institution, what product was operational?

Homegrown solution Other product (please specify)

We use our IT service desk management system for this purpose. I don't know. Pangea LANDESK

For the primary

student housing

system at your institution, what product was operational?

Homegrown solution Star Rez

We use our student information system for this purpose. Symplicity Residence

Adirondack Housing Director Other product (please specify)

CBORD Odyssey HMS I don't know.

For the primary

server and network monitoring

system at your institution, what product was operational?

Homegrown solution SolarWinds ipMonitor

CA Spectrum (Spectrum Infrastructure Manager) SolarWinds Network Performance Monitor

HP OpenView Splunk Enterprise

HP Operations Manager (OVOW) Xymon Monitor (Hobbit)

InterMapper VMware vFabric Suite

Ipswitch WhatsUp Gold Zabbix

Microsoft System Center Operations Manager (SCOM) Zenoss

Nagios Powered Solutions Other product (please specify)

Paessler PRTG I don't know.

Quest Big Brother

For the primary

collaboration platform

system at your institution, what product was operational?

Homegrown solution Microsoft SharePoint Online

Atlassian Confluence Microsoft SharePoint Server

Blackboard Collaborate Other product (please specify)

Google Apps I don't know.

For the primary

document management

system at your institution, what product was operational?

Homegrown solution Microsoft SharePoint Online

Banner Document Management Microsoft SharePoint Server

EMC ApplicationXtender Perceptive ImageNow

EMC Documentum Perceptive Nolij

Google Docs Other product (please specify)

Hyland OnBase I don't know.

Hyland (Hershey) Singularity

For the primary

event calendar

system at your institution, what product was operational?

Homegrown solution Dean Evans & Associates EMS Campus

We use our classroom scheduling system for this purpose. Jasig Bedework

Active Data Other product (please specify)

Ad Astra Schedule I don't know.

CollegeNET Series25 (Schedule25, 25Live, or R25)

For the primary

event management

system at your institution, what product was operational?

For the primary

portal

system at your institution, what product was operational?

Homegrown solution Liferay

Blackboard Microsoft Sharepoint

CampusEAI myCampus Oracle Peoplesoft Interaction Hub (Enterprise Portal)

Ellucian (Banner) Luminis Other product (please specify)

Ellucian Portal I don't know.

Jasig uPortal

For the primary

alumni online community software

system at your institution, what product was operational?

Homegrown solution Harris Connect

We use our advancement/fundraising system for this purpose. iModules Encompass

We use our CRM for this purpose. Other product (please specify)

Blackbaud Net Community I don't know.

For the primary

public safety

system at your institution, what product was operational?

Homegrown solution I don't know.

Other product (please specify)

Q7 | Analytics Maturity

Module 8 | Information Systems and Applications

Q7 | Analytics Maturity

7. Indicate your level of agreement with the following statements about the state of analytics at your institution as of June 30, 2015.

NOTES:

For the purposes of this question analytics is defined as the use of data, statistical analysis, and explanatory and predictive

models to gain insights and act on complex issues.

This section is best completed by the individual most knowledgeable about the overall state of analytics at your institution, such

as the CIO, director of institutional research, or the officer responsible for institutional performance management.

1 2 3 4 5

1. DATA/REPORTING/TOOLS

1.1) Our data are of the right quality/are clean. 1.2) We have the right kinds of data.

1.3) Our data are standardized to support comparisons across areas within the institution.

1.4) Our data are standardized to support comparisons across institutions. 1.5) Our data are accessible to those who need it.

1.6) Our data are collected for a purpose.

1.7) Our data, reports, and processes are repeatable; we don’t have to reinvent the wheel to address questions and problems that come up regularly.

1 2 3 4 5

1.8) Reports are in the right format and show the right data to inform decisions. 1.9) We have a process for eliminating, phasing out, or updating reports that are no longer used or of value.

1.10) We have the right tools/software for analytics. 2. GOVERNANCE/INFRASTRUCTURE

2.1) Our information security policies and practices are sufficiently robust to safeguard uses of data for analytics.

2.2) We have policies that specify rights and privileges regarding access to institutional and individual data.

2.3) Our Institutional Review Board (IRB) has policies and practices for handling proposals involving analytics data collection procedures.

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2.4) We have sufficient capacity to store, manage, and analyze increasingly large volumes of data.

2.5) Our data are “siloed”; we have pockets of individuals who protect their data. 2.6) We have IT professionals who know how to support analytics.

3. INVESTMENT

3.1) Our funding level for analytics is sufficient to meet our current needs. 3.2) Funding for analytics is viewed as an investment, rather than an expense. 3.3) We have an appropriate number of data analysts.

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3.4) We invest in analytics training.

3.5) Our analysts are too overwhelmed with routine reporting demands to use analytics to address strategic initiatives.

4. EXPERTISE

4.1) We have a sufficient number of professionals who know how to support analytics. 4.2) We have dedicated professionals who have specialized analytics training. 4.3) We have business professionals who know how to apply analytics to their areas. 4.4) Our analysts know how to present processes and findings to stakeholders and to the broader institutional community in a way that is visually intuitive and

understandable.

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5. CULTURE

5.1) Our senior leaders are publicly committed to the use of analytics and data-driven decision-making.

5.2) Our administration largely accepts the use of analytics. 5.3) We have a culture that accepts the use of data to make decisions.

Strongly

disagree Disagree Neutral Agree

Strongly agree

We followed the architecture of a primary system or suite (e.g., SCT, the Oracle applications suite, Workday, Kuali). We locally integrated the architectures of multiple major systems.

We had local IT architecture standards and conformed our local and vendor systems to that architecture. Other (please specify)

Q8 | Analytics Deployment

Module 8 | Information Systems and Applications

Q8 | Analytics Deployment

8. Please describe the status of the following systems and technologies as they relate to analytics at your institution as of June 30,

2015 using the following scale:

No deployment.

None of this technology or service is in place and no work is underway or resources committed for this technology or

service.

1.

Tracking.

Staff are assigned, but restricted to monitoring and understanding this technology or service (much more than just reading

articles).

2.

Planning, piloting, and initial deployment.

This technology or service is not yet available to users, however meaningful planning for

deployment is underway. A plan for deployment is either in development or in place. Staff are investing significant time (multiple

person-weeks of effort) and resources planning to deploy this technology or service. This includes evaluating options with an expectation of

deployment within a defined timeframe. Evaluation involves at least multiple person weeks of staff time developing options, a proposal for

required funding, and possibly piloting the technology or service.

3.

Deployment to parts of the institution.

Full, production-quality technical capability or service is in place, including ongoing maintenance,

funding, etc., with potential access by selected users, but not institution-wide.

4.

Deployment institution-wide.

Full production-quality technical capability or service is in place, including ongoing maintenance, funding,

etc., with deployment supporting potential access institution-wide.

5.

NOTE: This section is best completed by your institution's IT department, in collaboration with your institution's Institutional Research

(IR) department.

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a. Web data capture

b. Extract, Transform, Load (ETL) c. Data warehouse

d. Database management system (DBMS) e. Text analysis

f. Statistical analysis

g. Modeling and predictive analytics h. BI reporting

i. Visualization

j. Software and model management tools k. Turn-key analytics solution (e.g. Civitas, EAB Student Success Collaborative, etc.)

Q9 | IT Architecture Approach

Module 8 | Information Systems and Applications

Q9 | IT Architecture Approach

9. During the prior fiscal year, what best described your institution’s approach for managing institutional IT architecture?

Q10-11 | Supplemental Information

Module 8 | Information Systems and Applications

Q10–11 | Supplemental Information

No deployment Tracking Planning, piloting, and initial deployment Deployment to parts of the institution Deployment institution-wide

DRAFT

1 2-4 5+ Very difficult Difficult Somewhat difficult Somewhat easy

10. Please provide, in a paragraph or two, any background information about information and ERP systems that could be useful to

other CDS participants who may be using your data in their benchmarking. Examples: We are migrating from commercial to open

source for our course management system. We recently issued an RFP for a new integrated library system. (optional)

11. Please provide the name and e-mail address of the person to contact regarding your institution's responses to this module of the

CDS survey. (optional)

Q12-15 | Module Feedback

Module 8 | Information Systems and Applications

Q12–15 Module Feedback

12. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges

important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any

questions in this module are not relevant to your institution. And how else could this module of the CDS survey be improved?

(optional)

13. How many people participated in preparing and completing the answers to the questions in this module? (optional)

14. Approximately how much time did you spend on the following? (optional)

Number of hours Acquiring and processing question data prior to entering

data into the survey Entering data into the survey

15. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering

information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the

©2015 EDUCAUSE. Reproduction by permission only. This is Module 8 of the EDUCAUSE Core Data Service Annual Survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.