Information
Technology @ MSU
Through the eyes of the users!
Dewitt Latimer, Ph.D. Chief Information Officer [email protected]
Updates from Sept Town Hall
• Research Computing
• Chief Technology Officer Search
• Finalized ITC Org
• Planning and Programs Office
• IT Governance
• Login/Password taskforce
Research Computing
• Looking to establish
visioning committee and funding model working group.
– Volunteers and
nominations of research faculty to
CTO Search
Kurt Eckert CTO Ashland Univ Nov 19th Thomas Lamb Director IT Infrastructure East Carolina UnivNov 14th
MSU Enterprise Chief Information Officer
Dewitt Latimer
User Support Services
Associate CIO Matt Rognlie (Customer-‐Facing Services)
Planning and Programs Office & Business Office
Director Anne Milkovich (Back-‐Office Support)
Enterprise Infrastructure
Chief Technology Officer and Associate CIO (Enterprise Architecture & Roadmap)
Infrastructure Services & Operations
Director Adam Edelman (Back-‐End Infrastructure)
Research Computing Center
Director Gwen Jacobs (Independent Center under CIO)
Finance & Accounting
JoAnn Christensen RaLea Harbrige Student Workers
Planning & Program Management Maggie Hall Ellen Hall Vacancy Network Administration Colin Daniel Vacancy Vacancy System Administration Cherie Eck Martin Bourque Chuck Hatfield Mike Hall Mike Hitch Jeff Kimm Jacob Hahn Lisa Bogar Communications David Zeter Vicky Lund Cindy Tirrell Dale Harding Robb Daniels Student Workers Information Security
Justin Van Almelo Brandon Hardin Operations Management Rod Laakso Vacancy Vacancy Operations Management Rod Laakso Vacancy Vacancy Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Student Labs Carol Shannon Student Workers Classroom Technology Brendon Packwood Adam Drake Vacancy Desktop Support Dan Marsh Brad Haderlie Reeves Petroff Pat Widhalm Patrick Baciu John Watters Vacancy Computer Store Kevin Thane Joe Dalton Vida Landa Lyle Williams
Student Workers Faculty ServicesTelephone &
Sylvia Sparkman Silvia Harrington Student Worker HR & Administration Michelle Larsen Dorie Seymour MSU President Waded Cruzado MSU Provost Martha Potvin 4 Campus IT Governance Security Officer University Council Information Security Project Management Service Management Administrative Systems
Director Roger Van Andel (both front & back-‐end)
Database Administration Jerry Spicher Derek Kowalke Vacancy Enterprise Information Paul Lambeth Tom Hoffman Steve Dysart Angela Hoffman Steve Scarff Don Oswald Tom Marchwick Deb Felkey Jason Rosen Bill Martin Vacancy
MSU Enterprise Chief Information Officer
Dewitt Latimer
User Support Services
Associate CIO Matt Rognlie (Customer-‐Facing Services)
Planning and Programs Office & Business Office Director Anne Milkovich
(Back-‐Office Support)
Enterprise Infrastructure
Chief Technology Officer and Associate CIO (Enterprise Architecture & Roadmap)
Infrastructure Services & Operations
Director Adam Edelman (Back-‐End Infrastructure)
Research Computing Center
Director Gwen Jacobs (Independent Center under CIO)
Finance & Accounting
JoAnn Christensen RaLea Harbrige Student Workers
Planning & Program Management Maggie Hall Ellen Hall Vacancy Network Administration Colin Daniel Vacancy Vacancy System Administration Cherie Eck Martin Bourque Chuck Hatfield Mike Hall Mike Hitch Jeff Kimm Jacob Hahn Lisa Bogar Communications David Zeter Vicky Lund Cindy Tirrell Dale Harding Robb Daniels Student Workers Information Security
Justin Van Almelo Brandon Hardin Operations Management Rod Laakso Vacancy Vacancy Operations Management Rod Laakso Vacancy Vacancy Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Helpdesk Gary Parker Sam Taylor Jestin Spannring Kathy Kelliher Student Workers Student Labs Carol Shannon Student Workers Classroom Technology Brendon Packwood Adam Drake Vacancy Desktop Support Dan Marsh Brad Haderlie Reeves Petroff Pat Widhalm Patrick Baciu John Watters Vacancy Computer Store Kevin Thane Joe Dalton Vida Landa Lyle Williams Student Workers Telephone & Faculty Services Sylvia Sparkman Silvia Harrington Student Worker HR & Administration Michelle Larsen Dorie Seymour MSU President Waded Cruzado MSU Provost Martha Potvin 4 Campus IT Governance Security Officer University Council Information Security Administrative Systems
Director Roger Van Andel (both front & back-‐end)
Database Administration Jerry Spicher Derek Kowalke Vacancy Enterprise Information Paul Lambeth Tom Hoffman Steve Dysart Angela Hoffman Steve Scarff Don Oswald Tom Marchwick Deb Felkey Jason Rosen Bill Martin Vacancy
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Se rv ic e M an ag em en t Pr oj ec t M an ag em en tPlanning and Programs Office
• Working with campuses to develop
the Enterprise IT Strategic Plan • Enterprise plan is also the unit plan
responding to Bozeman strategic plan
• Researching processes, practices,
software support with other institutions
• IT initiatives and major
implementations going forward will be supported by the PPMO
Proposed
University IT
Governance
Proposed Bozeman IT
Governance
MSU Bozeman IT Council
Common Identification
& Password Taskforce
• Implement 4-campus policy
which recognizes the login standard, and require
exceptions to it to be vetted through the CIO’s office. • Standardize on a single
authoritative 4 campus AuthN infrastructure.
• Better integrate NetID/
password process into student and employee on-boarding process.
• Implement Web Single Sign
On (WebSSO).
• Support for federated AuthN
technologies such as InCommon.
Campus
• Core controllers
replaces
– Redundant
– Higher performance
• Rate limits lifted
• Simplified SSID and
login process
– MSU-Guest & MSU
– MSU-Secure
– eduroam
• Library, Montana Hall,
SUB
• Assessing the balance
of buildings on campus
• Need input on building
New
Campus Wide-Area Network
•
No redundancy to the east
•
Paying too much for commodity
•
No redundancy
Empowering staff and faculty to optimize mission support success through long-term, sustainable changes based on thorough data collection and
campus input. www.montana.edu/openmsu
• Recommendations phase on track, scheduled for completion Nov 9 • Look forward to participating in designing and implementing approved (funded) IT-enabling solutions
Campus e-mail
• Students off on Gmail
• 20+ email servers on
campus
• Some departments living
in gmail.com
• No standard for campus
calendaring or collaborative tools
• Aging campus Exchange
system needs to be addressed
• Exchange 2007
IP Address
Management
• IPAM Appliance
– Fault tolerant
– Delegated authority for
TLD – Secure • Ratio of Static to Dynamic Addresses • Use of Public Addresses vs. Private • Private IP Address Allocation Map • IPv6 readiness
Decentralized
IT Staff
• A number of departmental IT support staff have been
hired over the last 10 years to meet technology needs NOT being supplied by ITC (real and
imagined).
• Each person/each group is largely autonomous
meeting the needs of their department as they see fit.
• Many times there is no coordination even within the
Decentralized
IT Staff
• The decentralized approach often leads to:
– Duplicate efforts
– Inefficiently allocated support resources
– Inconsistent adherence to university IT standards
– Inconsistent user experiences
– Unnecessary risk from security breaches
Decentralized vs. Distributed
IT Support Staff
• Having support staff in the “field” is a good thing
– local staff knowing local needs
• We need them to focus on “core differentiators”;
services that add value to the mission of the department.
– laboratory & bench top computing, research computing,
application and web development, etc.
• We need departmental staff to be part of the larger
whole; to be aligned with university policy and directions but serving the local needs.
What
does
IT look like
in the eyes of MSU users?
What
SHOULD
it look like?