Date: August 2015
Work Area: Technical
Based at: Machynlleth
Contract Term: Permanent
Hours per week: 38
Responsible to: Senior Engineer
Pay Band and Scale:
Band B, £17,995 to £21,519
Job Purpose: The Technical Support Assistant is required to support the sales team by specifying appropriate components for systems and troubleshooting technical issues for customers and team pre and post sales
Key
Accountabilities:
Provide technical input to support the sales team.
Answer specific queries for customers and potential customers and interpret specific technical requirements to find solutions.
Carry out the product due diligence process, including an audit of relevant certification, factory requirements and minimum specifications of all new products.
Maintain a good knowledge of the features, specifications and installation of the key products in the product portfolio.
Maintain the product database, recording new specifications and discontinued lines, along with the filing of datasheets and database upkeep.
Troubleshoot technical issues for customers and team pre and post sales.
Assist the Senior Engineer in the preparation of the technical content for proposals and bids and provide support in the assessment of new and evolving products.
Support all sales activities by communicating with clients directly for technical specification issues.
Maintain competence in PV system design, layout, mounting systems, BOS, DC/AC wiring calculation and inverter sizing.
Attend relevant industry training courses to ensure product knowledge is maintained.
Respond to customer enquiries by telephone and email.
Providing administrative support and assistance to account managers.
Manage customer expectation and feedback.
Adhere to quality management systems.
Undertake general office administration.
Person Specification Essential Criteria
Skills, Experience and Qualifications Ability to troubleshoot, particularly over the telephone.
Ability to understand and care about customer requirements.
Effective team player and leader Excellent team working skills - ability to contribute and participate with team activities.
Communication – written and verbal Ability to prepare written documents to a very high standard of literacy and
presentation.
Excellent verbal communication skills - able to communicate complex
information and respond to questioning.
Good listening skills to capture
requirements and characterise issues.
Interact appropriately with clients, suppliers, etc.
Effective communicator with good telephone manner.
IT Experienced user of Microsoft Word,
Excel and Outlook.
Desirable Criteria
Skills, Experience and Qualifications PV Experience.
Engineering or electrical qualifications i.e. BTECH, B.Eng or HNC/D.
IT Knowledge & Experience with Sketch Up.
CONFIDENTIAL
Please complete this form in black ink or type, for photocopying purposes and return it to Diane Jones, HR & Office Administrator, BayWa r.e. Solar Systems Ltd, Unit 7 Dyfi Eco Park, Machynlleth, Powys, SY20 8AX or email to [email protected]
Post applied for BRE008 Technical Support Assistant
Where did you see the post first advertised?
Are you available for interview on the advertised date?
PERSONAL DETAILS
Forename(s) Surname
Home Address
Are you required to hold a work permit? Yes☐ No ☐
Home phone No Mobile phone No
When would you be available to start at
BayWa r.e.?
EMPLOYMENT HISTORY
Present employer (or last employer, if not currently employed)
Name and address
of employer
Job title
Present salary Date of
appointment Reason for leaving *Date of leaving
Please give a brief description of your present duties and responsibilities
PREVIOUS EMPLOYMENT (MOST RECENT FIRST) Name and Address of
employer
From - To Position Held Reason for leaving
SELECTION CRITERIA
Please refer to the information provided in your job pack. For each of the essential criteria, please detail the skills, knowledge, experience and personal qualities gained through work or unpaid work that demonstrate you meet the requirements of the job.
Skills, experience and qualifications
Team working
IT & Other
REFERENCES
Please give the names and addresses of two referees (one of which must be you present, or most recent, employer). References will only be taken up for successful candidates.
Name
Position held and relationship
Organisation
Address
Telephone Email
Name
Position held and relationship
Organisation
Address
Telephone Email
CRIMINAL CONVICTIONS AND CAUTIONS
Have you been convicted by a court of any criminal offence for which you are still subject to a period of rehabilitation under the terms of the Rehabilitation of Offenders Act 1974
☐ Yes
☐ No
If you have any unspent criminal convictions, or have any criminal proceedings pending against you, then please give full details as a separate document, clearly stating your name and the post title of the post for which you are applying. This document should be either enclosed in an envelope, marked ‘Private and Confidential’, and sent to Office Administrator or e-mailed to [email protected] with
'Criminal Conviction Information' detailed in the subject box.
I certify that to the best of knowledge that the information given on this form is correct Signature
(Considered signed if sent electronically.)
