LIP-8012D &
8024D
Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. LG-Nortel reserves the right to make changes in specifications at any time without notice. The information furnished by LG-Nortel in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. LG-Nortel and iPECS are trademarks of LG-Nortel Co. Ltd. All other brand and product names are trademarks or registered trademarks of their respective companies.
Revision History
Issue Date Remark
1 Aug. 08 Initial Release
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2002/96/EC.2. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by
government or the local authorities.
The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.
4. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service or the shop where you purchased the product.
LIP-8012D & LIP-8024D User Guide
Important Safety Information
To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only LG-Nortel approved batteries and desktop chargers to avoid the damage to the phone. Using other batteries or chargers voids your warranty and may cause an explosion.
1. Only trained and qualified service personnel shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If so, call the service center as this may result in fire or electric shock. 3. If you see smoke or smell something during use, unplug the power cord and the phone line. Call the service center immediately.
4. If the power adapter is used, do not touch the plug with wet hands. This may result in a fire or an electric shock or equipment damage.
6. Do not use the phone during a thunderstorm. Lightning strike may result in fire, severe electrical or acoustic shock.
7. Do not use the power adapter if the power cord or wall outlet is damaged. This may result in fire or an electric shock.
1. Ensure that children do not pull on phone cords. This may injure children or result in equipment damage.
2. The ear-piece houses a magnetic device which may attract pins or small metal objects. Keep headset clear of such objects and check before use. 3. Avoid placing the phone in an area that is excessively dusty, damp or subject to vibration.
4. Choose a site for the phone that is well-ventilated and dry.
5. Do not plug multiple plug-packs into one power outlet. This may result in the plug overheating and may result in a fire or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone. 8. Static electricity discharge will damage electronic components. 9. Keep out of direct sunlight and away from heat.
10. No user-serviceable parts inside. Do not insert a screwdriver or any metal objects into the phone. This may cause electric shock or damage the equipment and will render the warranty void. 11. Clean the phone with a soft, dry cloth only. Do not use volatile liquids such as petrol, alcohol, or acetone as this may cause a fire or result in discoloration or damage to plastics. Do not clean with wax or silicon products as these may enter the equipment and cause operation to become unstable.
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TABLE OF CONTENTS
1.
I
NTRODUCTION... 1
1.1 General ... 1 1.2 Feature Information ... 1 1.3 Feature Groupings ... 11.4 iPECS LIP-8012D & 8024D Phone Description ... 2
1.5 LIP-8012D & 8024D Phone Installation ... 3
1.5.1 Phone Connections ... 3
1.5.2 Wiring Connectors ... 4
1.5.3 Power ... 4
1.5.4 Wall Mount ... 5
2.
LCD,
S
PEAKERPHONE&
R
ELATEDF
EATURES... 6
2.1 Using the Display Menu ... 6
2.1.1 Phone Setting ... 7
2.1.2 Conference Room ... 8
2.1.3 ICM SMS ... 9
2.1.4 Network Config. ... 10
2.1.5 Attendant menu ... 11
2.2 Using the Speakerphone ... 11
2.3 Using a Bluetooth Wireless Headset (LIP-8024D only) ... 12
2.4 Using a Serial DSS ... 14
3.
R
ECEIVING CALLS... 16
3.1 Answering a Call While Idle ... 16
3.2 Responding to a Call While Busy ... 17
3.3 Using Answering Machine Emulation (AME) ... 17
3.4 Differential Ring Signals ... 18
3.5 Answering Calls at Night ... 19
3.6 Answering Calls to Other Stations ... 20
3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls ... 20
3.8 Forwarding Calls ... 20
3.8.1 Forwarding calls to another Station or Voice Mail ... 20
3.8.2 Forwarding calls to an external number ... 22
3.8.3 Forwarding callers to a Text Message ... 24
4.
P
LACING A CALL... 28
4.1 Internal Calls ... 28
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ii
4.1.2 Leaving a Message Wait ... 29
4.2 External Calls ... 29
4.2.1 Placing external CO/VoIP calls ... 29
4.2.2 Waiting for the next available CO/IP line ... 31
4.2.3 Account Codes: Tracking External calls for billing... 31
4.2.4 Disable dialing from your phone ... 31
4.2.5 Temporarily override dialing restrictions at a phone ... 32
4.3 Using Directory... 32
4.3.1 Using Last Number Redial (LNR) ... 32
4.3.2 Using and Entering Saved Number Dial ... 33
4.3.3 Using System Speed Dial Numbers ... 34
4.3.4 Using and Entering Station Speed Dial Numbers ... 34
4.3.5 Using Dial by Name and Entering Your Name ... 37
4.3.6 Using Automatic Called Number Redial (ACNR) ... 38
5.
T
RANSFER,
C
ONFERENCE&
O
THERC
ALLH
ANDLING... 40
5.1 Call Transfer: Sending a call to a different destination ... 40
5.2 Call Hold: Placing a call in a waiting state ... 40
5.3 Broker Call: Switching between two calls ... 41
5.4 Joining Multiple People in a Conference ... 41
5.4.1 Setting up a Conference Room... 43
5.5 Call Park: Placing a call on Hold to Page ... 43
5.6 Two-Way Record: Recording a call ... 44
6.
S
END&
R
ETRIEVEM
ESSAGES... 45
6.1 Responding to a Station Message Waiting Indication ... 45
6.2 Getting Voice Mail Messages... 45
6.3 Sending and Receiving Short Text Messages ... 47
7.
R
EMOTES
YSTEMA
CCESS... 50
7.1 Direct Inward System Access (DISA) ... 50
7.2 Mobile Phone Extension ... 50
8.
M
ISC.
F
EATURES... 53
8.1 Call Log ... 53
8.2 Contrast ... 54
8.3 Background Music and Music on Hold ... 55
8.4 Using Internal, External and Meet-Me Paging ... 55
8.5 Push-To-Talk (PTT) Page ... 56
8.6 Wake-Up Alarm ... 57
8.7 Alarm/Door Bell ... 57
8.8 Power Fail Transfer (PFT) ... 58
8.9 System Voice Memo ... 58
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9.
PBX,
C
ENTREX&
ISDN
FEATURES... 61
9.1 Access PBX or Centrex features ... 61
9.2 Access the ISDN Network ... 61
9.2.1 Using the Keypad facility to access ISDN features... 61
9.2.2 Using ISDN Supplementary Services ... 62
9.2.3 Activating ISDN Caller ID Restriction ... 62
10. F
EATURES&
F
LEX BUTTONS... 63
10.1 Entering Station Program Data ... 63
10.2 Assigning Features to Flex Buttons ... 63
A
PPENDIXA
F
LEXIBLEN
UMBERINGP
LAN... 64
LIP-8012D & LIP-8024D User Guide
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1.
I
NTRODUCTION1.1 General
Your telephone is connected to an advanced-technology, highly-versatile, fully-featured telecom system designed to make office communications easy and productive. Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and straightforward. The guide starts with the simpler operations of the iPECS Phone Speakerphone, moves on to receiving and placing calls, and then to more advanced features. Each section includes a brief and basic description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System’s base default Numbering Plan. Your specific Numbering Plan may be different. Some features may not be available for you to access or may be subject to certain limitations based on the set-up of the System.
Under certain operating conditions, this equipment may not be able to make emergency calls. Alternative arrangements should be made for access to emergency services.
1.3 Feature Groupings
Every effort has been taken to divide the features into a logical and consistent sequence so that features can be quickly located.
Features have been divided into groups, Receiving Calls, Placing Calls etc. Within each group, features are arranged according to the difficulty of operation and frequency of use.
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1.4 iPECS LIP-8012D & 8024D Phone Description
The iPECS LIP-8012D and LIP-8024D Phones (shown) incorporate the latest in VoIP technology and user interface to provide you with a cost effective, simple to use, productive communications tool. It includes a large 3-line (LIP-8012D) or 4-line (LIP-8024D) 24-character per line LCD (refer to Phone Diagrams, next page). The bottom line of the display is an interactive menu accessed with the 3 Soft buttons just below the display. The Navigation button in the lower center of the Phone allows you to move through the menu choices when more than three selections are available.
Features and functions of your iPECS are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons. In the remainder of this User Guide, the Fixed or Flexible buttons are shown with a box surrounding the BUTTON designation while Soft button menu selections are shown with a double underline.
The LCD display screens shown in this User Guide are captured from the LIP-8024D. The screen may differ slightly in the LIP-8012D.
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iPECS LIP-8024D Diagram 1.5LIP-8012D & 8024D Phone Installation
LIP Phones and Consoles can be connected to any standard 10/100 Base-T Ethernet switch port (shown in graphic). When connected to an 802.3af compliant switch port (ex., POE8), LIP Phones and series consoles can derive power from the Ethernet port. When LAN power is not available, the optional AC/DC adaptor must be used. The following image shows how to connect the handset, power cord, and LAN cable to the phone.
1.5.1 Phone Connections
The LIP-8012D and LIP-8024D each have 2 RJ-45 and 10/100 Base-T LAN connection ports (refer to following graphic). One port is for connecting to the LAN (‘D’ in graphic), and the other can be connected to a desktop data device such as a PC (‘B’ in graphic), or another LAN interface terminal (refer to iPECS Hardware and Installation Manual).
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iPECS LIP-8012D & 8024D Connections 1.5.2 Wiring Connectors
The LIP-8012D & LIP-8024D each have two (2) 10/100 Base-T Ethernet ports, a “LAN” port and a “PC” port. An intelligent switch, which implements voice packet priority, connects the two (2) ports. This permits the LAN to be shared between the LIP Phone and the desktop PC or other Ethernet terminal without significant affect on the voice or data traffic. The “LAN” port is connected to the LAN as described above for the single port Phones. The “PC” port is connected to a desktop device using any standard straight through category 5 cable.
1.5.3 Power
All LIP-8000 series phones can be powered by the AC/DC Adapter-K- (48 VDC @0.3A) or over the LAN cable using the POE8 or other 802.3af compliant switch.
If using the AC/DC Adapter, after connecting the Phone to the LAN, the Adapter’s DC voltage plug is inserted into the power-input jack in the underside of the Phone. One end of the AC power cord is inserted into the mating receptacle of the AC Adapter, and the other end is inserted into the AC power outlet.
NOTE—LIP-8000 series consoles are powered through the flat cable used to connect the console to the IP
(A)
(B)
(C)
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phone (shown). Up to 2(without LIP-8048DSS) or 4(with LIP-8048DSS) consoles can be chain-link connected to the phone.DSS Connection to IP Phone
1.5.4 Wall Mount
The LIP-8000 series phones can be wall mounted as needed. The following instructions describe how to perform a wall mount installation. For more information on installing your LIP-8000 series phone, refer to the
iPECS Hardware Description and Installation Manual.
Mark and drill two (2) 7mm holes for plastic wall anchors.
Insert the two (2) anchors into the holes and insert and tighten the each screw leaving about 2.5 mm (1/8-inch) of the screw exposed.
Slide the LIP-8000 phone over the screws and assure the phone is secure.
NOTE—It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting.
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2.
LCD,
S
PEAKERPHONE&
R
ELATEDF
EATURES2.1 Using the Display Menu
The Liquid Crystal Display (LCD) of the iPECS LIP-8012D has three lines, and the LIP-8024D has four lines of 24 characters each. The LCD is used to convey information to you. It provides the date, time and station number on the display while idle. It will also provide called/calling name/number display, feature status and an interactive menu to guide you through feature access and User Program selections:
2. LCD, Speakerphone
& Related Features
In iPECS-LIK
To activate the Display Menu: Press MENU button,
Press the Navigation up/down buttons and press the
OK Soft button to select,
OR
Dial the associated digit (Menu selections shown): 1. PHONE SETTING 2. CONFERENCE ROOM PGM 3. ICM SMS BACK OK 4. NETWORK CONFIG 0. ATTENDANT BACK OK In iPECS-MG
To activate the Display Menu: Press MENU button,
Press the Navigation up/down buttons and press the
OK Soft button to select,
OR
Dial the associated digit (Menu selections shown): 1. PHONE SETTING
2. NETWORK CONFIG
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2.1.1 Phone Setting In iPECS-LIKTo configure the Phone:
Press MENU button and 1 (Phone Setting),
The following menu displays:
1. STATION NAME PROGRAM 2. ICM RING
3. CO RING
BACK OK
4. PASSWORD PROGRAM 5. LANGUAGE PROGRAM
6. STA RING DOWNLOAD BACK OK 7. BACKLIGHT 8. FONT PROGRAM BACK OK
Station Name Program—Input up to 12 digits using the keypad (press DND button to backspace/delete a character), then press the OK Soft button. To input characters:
Press the second Soft button to select ABC> or abc> mode,
To input the first character of a button, press the button 1 time (ex., for ‘a’, press 2 button once),
To input the second character of a button, press the button 2 times (ex., for ‘b’, press the 2 button twice. To input the third character of a button, press the button
3 times (ex., for ‘f’, press the 3 button three times. ICM Ring/CO Ring—Use Next Soft button to move through
list of ring types, and press OK Soft button to select.
Password Program—Enter the current password and press the OK Soft button, then enter the new password and press the OK Soft button.
Language Program—Use Navigation up/down buttons to highlight available languages supported, and press OK Soft button to select.
Station Ring Download—Select the ring position (5-8) and select the ring file; press the SAVE Soft button to select. Backlight—Use Navigation up/down buttons to select the
operation of the backlight, and press the OK Soft button to select.
Font Program— Use Navigation up/down buttons to select the LCD Font, and press the OK Soft button to select.
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2.1.2 Conference Room (iPECS-LIK)
The User can create and delete Conference rooms.
In iPECS-MG
Set Font Type—Select the font type(0 for new roman, 1 for gothic), and press the OK Soft button to select.
Set Contrast—Press the VOL buttons or Use
Navigation up/down buttons to adjust the brightness, then press the OK Soft button to select.
To configure a Conference Room:
Press MENU button and 2 (Conference Room),
The following menu displays: 1. CREATE CONF ROOM
2. DELETE CONF ROOM BACK
OK
Press the Navigation up/down keys to highlight and then press the OK Soft button to select,
OR
Dial the number associated to the selection, Enter the room number and dial the password, Press the OK Soft button.
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2.1.3 ICM SMS (iPECS-LIK)The user can send SMS messages to other stations and retrieve received SMS messages.
To retrieve a SMS message:
Press MENU button and 3 (ICM SMS),
The following menu displays: 1. SEND MESSAGE 2. IN BOX(03) BACK OK
Press the Navigation up/down keys to highlight and then press the OK Soft button to select,
OR
Dial the number associated to the selection (2); the messages will display.
To send a SMS message:
Select Mode - select 1 if resending a previous message, or select 2 if sending a new message,
Enter the Station range (ex., 100-105=100105), Enter message (if in mode 2),
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2.1.4 Network Config.The User can review the current network configuration or modify a new phone network configuration.
To access Network Config. settings:
Press MENU button and 2 (Network Config),
Enter the password (default=147*); the following will display:
MFIM #[1/2] ?
MFIM #1 - CHANGE[#]
Press the # key to toggle between multiple profiles (MFIM),
Press the VOL buttons to advance to the next
network configuration item,
Press the HOLD/SAVE button to save each setting.
To set default Config. settings:
In Network Config. Menu, use VOL buttons to
locate the Default Config. Screen (shown), SET DEFAULT CONFIG(DOT:*) Press the * key.
To exit Config. settings: Press the SPEAKER button,
Press the * key to exit, or
Press the # key to Reset/Reboot the phone with new setting.
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2.1.5 Attendant menu (iPECS-LIK)
The Attendant menu is only available on the System Attendant phone.
2.2 Using the Speakerphone
Activate the iPECS Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls.
Additionally, you may switch between the handset and Speakerphone during a call. By keeping the handset Off-hook, the Group Listen feature is activated, which provides incoming audio over the speaker with outgoing audio from the handset. This permits a local ‘group’ to listen to both sides of the conversation without interfering with the conversation.
While in a conversation using the Speakerphone, Mute
the microphone using the MUTE button. When Mute is active, the MUTE button LED will be illuminated. To turn off Mute, press the MUTE button again..
To access the Attendant menu:
Press MENU button and 5 (Attendant); the following will
display:
1. DATE/TIME SET
2. SET ICM ONLY MODE 3. RESTORE COS
BACK OK 4. MONITOR CONF ROOM 5. DELETE CONF ROOM BACK OK
Date/Time Set—Enter mm/dd/yy, and press OK Soft
button; enter hh/mm, and press OK Soft button.
Set ICM Only Mode—Dial the Station Range for ICM only calls (ex., 103-108=103108), and press the OK
Soft button.
Restore COS—Dial the Station Range for COS restoring (ex., 103-108=103108), and press the OK
Soft button.
Monitor Conference Room—Enter the Conference Room number to view the number of attendees in the Conference Room.
Delete Conference Room—Enter the Conference Room number and press the OK Soft button to delete.
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With Auto Speaker Select, activating or accessing a feature by pressing its button will activate the Speakerphone automatically.
When using a Headset, the SPEAKER button controls the ON/OFF-hook state for the phone.
2.3 Using a Bluetooth Wireless Headset (LIP-8024D only)
The iPECS LIP-8024D may be equipped with a Bluetooth Unit (BTU) allowing you to use a wireless headset that supports Bluetooth version 2.0. Using a headset permits you to move freely around the phone (within approximately 10 meters) and maintain a conversation. Before using the headset, the headset must be “paired” with the BTU, and then the headset must be enabled for use. Operation of the iPECS LIP-8024D with the headset is the same as with the Speakerphone; press the Speaker button to activate the BTU to go ON and OFF-hook.
NOTE—When in pairing mode, the phone and the Bluetooth unit should be within 1 meter proximity.
To use the Speakerphone to answer or place a call: Press SPEAKER, the phone goes off-hook and sends
audio to the speaker and the microphone.
To control the volume of the Speakerphone or handset: Press the ▼ VOLUME ▲ button.
To Mute the microphone: Select the MUTE button.
To turn off Mute (turn the microphone ON): Press the MUTE button.
To activate Group Listen while on an active handset call: Press the SPEAKER button.
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NOTE—When the BTU is used for a call, the Speaker button LED will illuminate and the speaker mode cannot be used. If the phone handset is taken off-hook while in
To pair the wireless headset to the BTU: Press the HEADSET button,
Dial 3(iPECS-LIK)/2(iPECS-MG), Press the HOLD/SAVE button.
To enable/disable the wireless headset: Set the Bluetooth headset to pairing mode, Press the TRANS/PGM button,
Dial *8(iPECS-LIK)/63(iPECS-MG), Dial 1(enable).
Press the HOLD/SAVE button,
Press the Next soft button, Press the OK soft button,
Enter the PIN code referring to the Bluetooth headset manual (default=0000),
Press OK Soft button. To unpair the BTU headset:
Set the Bluetooth headset to pairing mode, Press the TRANS/PGM button,
Dial *8(iPECS-LIK)/63(iPECS-MG), Dial 2 (disable),
Press the OK soft button. To check BTU paired information:
Press the TRANS/PGM button,
Dial *8(iPECS-LIK)/63(iPECS-MG), Dial 3,
Press the OK soft button. To use the BTU headset:
Press the SPEAKER button,
OR
Press the Call Start button on the BTU headset, Place call as you normally would.
To answer a call with the BTU headset:
When an incoming call is received, ringing will be present at the Station and the BT headset,
Press the BT Call Start button, or press the Speaker button,
OR
Lift the handset.
To unpair the headset:
Press the TRANS/PGM button.
Dial 3.
Press the HOLD/SAVE button.
To check Bluetooth paired information: Press the TRANS/PGM button.
Dial *8. Dial 3.
Press the OK Soft button.
To use a Serial DSS:
Verify that the Station has Serial DSS usage authorization from Admin PGM111-Flex21.
Verify that the Serial DSS power is OFF (LIP8048DSS only).
Turn OFF the LIP 8016 or 8024 phone.
Connect the Serial DSS to the phone by removing the RS-232 cable plug, and inserting RS-232 cable. Power-on the phone and the DSS (LIP-8048DSS only). Program the DSS button in Station Programming by
pressing [PGM] + Flex button, or program DSS button using web Admin. Flexible button programming menu (Admin PGM 115).
Edit LSS label from Admin PGM 129 (as needed). Otherwise, the default label is provided by the MFIM. To initialize the Serial DSS database:
Enter Admin. PGM 111-Flex21.
Select the Station range to clear Serial DSS Database. Dial 0.
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BT mode, the voice path will directly be connected to the handset; press the Speaker button to activate the BTU headset.
2.4 Using a Serial DSS
The LIP-8012DSS, LIP-8012LSS, and LIP-8048DSS can be connected with the LIP-8012D or LIP-8024D using the RS-232 cable. Be sure to verify the serial DSS and LSS capacities with the iPECS System to ensure usability (refer to iPECS Manual). The following graphics show the front and rear view of each.
NOTE—A Linked Pair slave station cannot use a serial DSS.
LIP-8012DSS LIP-8012LDSS
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In iPECS-MGTo use a Serial DSS:
Set the Station’s Serial DSS Usage Map (Admin PGM120-Flex2),
Verify the DSS power is OFF (LIP-8048DSS only), Power-OFF the phone,
Connect the serial DSS to the phone,
Power-ON the phone and the DSS (LIP-8048DSS only), Program the DSS button using Web Admin
Programming or PGM126,
Edit LSS label from Admin PGM126. To initialize Serial DSS Database:
Clear the Station’s Serial DSS Usage Map (Admin PGM120-Flex2),
Admin PGM120-Felx3 to reset the phone. In iPECS-LIK
To use a Serial DSS:
Verify the Station has Serial DSS Usage authority (Admin PGM111-Flex21),
Verify the DSS power is OFF (LIP-8048DSS only), Power-OFF the phone,
Connect the serial DSS to the phone,
Power-ON the phone and the DSS (LIP-8048DSS only), Program the DSS button using Web Admin
Programming or PGM115,
Edit LSS label from Admin PGM129 (default label is provided from MFIM).
To initialize Serial DSS Database: Enter Admin PGM111-Flex21,
Select Station range to clear Serial DSS Database, Dial 0,
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3.
R
ECEIVING CALLS3.1 Answering a Call While Idle
There are 3 basic types of incoming calls; internal/external ringing calls, Intercom Voice Announce calls, and Holdrecalls.
Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered by lifting the handset. Otherwise, you must press the flashing Flex button.
External calls to an iPECS Phone will appear under the CO/IP line or a LOOP button.
External calls are from CO lines or VoIP channels that are programmed to ring at your phone. For external calls, Delay Ring may be assigned allowing others to answer the call before the call rings at your phone. Calls can be forwarded in some manner from another user; if providing call coverage for other users, you may also receive Station Call Coverage calls.
Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for too long.
ICM Voice Announce calls are answered based on the
ICM Signaling mode at the receiving phone; in Hands-free (HF) mode, after the splash tone and announcement, speak normally into the microphone. In the Privacy (PV) mode, lift the handset to respond. The
ICM Signaling mode can be assigned in Station Programming.
The LCD will display the calling number or, if available, the name of the station or CO/VoIP line, CO Line Name Display.
3. Receiving Calls
To answer a call ringing at your phone:
Lift the handset or press the flashing Flex button (as needed), the call will be connected.
To respond to an Intercom Voice Announce call: In HF mode, simply speak as normal into the
microphone, OR
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3.2 Responding to a Call While Busy
While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You also may receive Camp On tones, a burst of tones on top of the existing call, as an indication of another call waiting.
While busy, certain stations can activate Voice-Over to your phone. In this case, audio is received from both the active call and the Voice Over announcement at the same time.
Respond to any of these Off-hook Signals in one of several ways; place the existing call on Hold and respond to the new incoming call, activate One-time DND, send a Silent Text Message, or ignore the new call.
Silent Text Message requires a TEXT MESSAGE button (not available on a SLT or other non-display terminal). The Attendant or Secretary may use Intrusion to announce a call while you are busy.
3.3 Using Answering Machine Emulation (AME)
When a call is connected to your voice mail, you can screen the call as with a normal Answering Machine. The caller’s voice is played over your speaker while the message is being recorded. There are two methods of notification and call screening provided, LED blink mode or Speaker hearing mode.
Ring Mode(iPECS-Lik)/LED Blink Mode(iPECS-MG)—the Answering Machine Emulation (AME) Flex button will flash to notify you of a call. You may press the Flex button to hear the caller as the voice message is stored.
To answer a Call Waiting: Press HOLD/SAVE, and/or
Press the flashing CO/IP LINE button.
To activate One-time DND: Press the DND button.
To send a Silent Text Message:
Press the programmed TEXT MESSAGE button,
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Speaker Mode(iPECS-Lik)/Speaker Hearing Mode(iPECS-MG)—when the call is sent to the voice
mailbox, the caller’s voice is automatically broadcast over the speaker of your iPECS Phone.
You may terminate screening, leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voicemail. The AME feature is only available when using the iPECS VMIB Voice Mail; a MUTE and AME button should be programmed (refer to Appendix A User Program Codes).
3.4 Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which are ringing. The iPECS Phone has 14 Ring Tones available for differentiating one phone’s
ringing from another. Four of the tones are stored in the phone permanent memory; the remaining ten tones are in the system memory. Four of these ten can be downloaded into the phone memory for use as the 5th to
8th Ring Tone.
In iPECS-LIK
To download a Ring Tone from System memory: Press TRANS/PGM,
Dial 1 for Ring Tones,
Dial 5 for Ring Tone download,
Dial the phone’s memory location to receive the tone (5-8),
Dial 0-9 for the desired tone number; a confirmation tone is heard,
Press HOLD/SAVE to download.
To select a Ring Tone from phone memory: Press the TRANS/PGM button,
Dial 1 for Ring Tones,
Dial 1 or 2 for Internal or External ring,
Dial 1-8 for the desired tone number; a confirmation tone is heard,
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3.5 Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You may answer these calls with Universal Night Answer (UNA).
To answer a call ringing during night mode: Lift the handset,
Dial 567(iPECS-Lik)/587(iPECS-MG) (UNA code). In iPECS-MG
To download a Ring Tone from System memory: Press TRANS/PGM,
Dial 2 for Ring Tones,
Dial 3 for Ring Tone download,
Dial the phone’s memory location to receive the tone (5-8), Dial 0-9 for the desired tone number; a confirmation tone is
heard,
Press HOLD/SAVE to download.
To select a Ring Tone from phone memory: Press the TRANS/PGM button,
Dial 2 for Ring Tones,
Dial 1 or 2 for Internal or External ring, Dial 1 for Keyset Ring Source,
Dial 1-8 for the desired tone number; a confirmation tone is heard,
Press HOLD/SAVE to make the selection.
To screen a call in Ring mode(iPECS-LIK)/LED blink mode(iPECS-MG):
Press the flashing AME button, the caller’s voice is
broadcast over the station speaker and stored in the voice mailbox (in the Speaker hearing mode, broadcast is automatic).
To stop the voice broadcast and leave the caller in Voice Mail:
Press the illuminated SPEAKER button.
To talk with the caller and record the conversation in Voice Mail:
Press the MUTE button.
To answer the call and cancel the voice message recording: Press the illuminated AME button, the caller is connected
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3.6 Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call ringing to your station group (Group Call Pick-Up). Assign a Flex button with the Group Call Pick-Up code (566) for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station Private Line unless the line appears on your phone.
3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb when you wish to not be interrupted; the phone will block incoming calls. Internal callers will receive a fast busy tone and the display will show the DND status. Activate Do-Not-Disturb while ringing(One-Time DND); Ringing terminates and the caller will get a fast busy tone and it requires a DND button.
When an Executive activates DND, calls are forwarded to the paired Secretary automatically.
The Attendants and Secretary may be able to activate
DND Override and Intrude on an active call. The Attendants may also cancel DND at other stations.
3.8 Forwarding Calls
3.8.1 Forwarding calls to another Station or Voice Mail
Incoming calls may be diverted to other resources of the system. Resources include other stations, VMIM/VSF To answer a call ringing at another station:
Lift the handset,
Dial 7 (Directed Call Pick-Up code),
Dial the Intercom Number of the ringing station; the call will be connected.
To answer a call ringing at a station in your group: Lift the handset,
Dial 566 (Group Call Pick-Up code), the call is connected.
To toggle DND ON and OFF: Press the DND button.
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Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status.
Call Forward can be activated from your phone or from a different station (Call Forward, Remote). You may define the conditions or ‘type of forward’ as below:
1: Unconditional—all calls to the station, except recalls, are forwarded.
2: Busy—Immediately forwards all calls, except recalls, when the station is busy.
3: No Answer—forwards all calls to the station, except recalls, when the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not answer within the No Answer timer.
When you forward calls from a different station, you may need to enter your Authorization Code.
Calls on a Private Line will not forward except to a station with an appearance of the Private Line or to Voice Mail.
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3.8.2 Forwarding calls to an external number
Forward calls to an external destination; calls can be forwarded from an internal station or a remote location. You may define the conditions or ‘type of forward’ as listed below:
1: Unconditional—all calls to the station, except recalls, are forwarded.
2: Busy—Immediately forwards all calls to the station, except recalls, when station is busy. 3: No Answer—forwards all calls to the station,
except recalls, when the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not answer within the No Answer timer.
To activate Call Forward from your phone to another phone or internal system resource:
Lift the handset,
Press the Fwd Soft button,
Dial the type of forward code 1-4, Dial the destination number.
To deactivate Call Forward from your phone: Press the Fwd Soft button,
Dial #.
To activate Call Forward for your phone from a different phone within the System (Call Forward, Remote):
Lift the handset,
Press the Fwd Soft button,
Dial 0 (Remote Call Forward code),
Dial your Authorization code (Station number & Password),
Dial the ‘type of forward’ code 1-4, Dial the destination number. To deactivate Call Forward, Remote:
Lift the handset,
Press the Fwd Soft button,
Dial 0 (Remote Call Forward code),
Dial your Authorization code (Station number & Password),
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When you forward calls from a different station or a remote location, you may need to enter your
Authorization Code. In addition, from a remote location, you must access the system through a DISA enabled CO line.
In iPECS-LIK
To activate Call Forward, Off Premise (forward to an external number) from your phone:
Lift the handset,
Press the Fwd Soft button,
Dial the type of Forward code (1-4), Press Speed Soft button,
Dial Speed Dial bin number,
Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number) from a different phone within the System:
Lift the handset,
Press the Fwd Soft button,
Dial 0 (Remote Call Forward code),
Dial your Authorization code (your Station number + Password),
Dial the type of Forward code (1-4), Press Speed Soft button,
Dial Speed Dial bin number,
Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number) from a remote location:
Lift the handset,
Dial the telephone number of a DISA assigned CO line, While receiving dial-tone, dial 554 (Call Forward
feature code),
Dial your Authorization Code (your Station number + Password),
Dial the type of Forward code (6-9), Dial Speed Dial bin number,
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3.8.3 Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to return a ‘Text Message’ to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can send a text message you select in response to an internal call, Silent Text Message.
There are 11 Custom Display Messages each up to 24 characters. Ten can be assigned by the Attendant and one assigned by you.
In addition, there are ten fix Pre-Defined Text Messages; some allow auxiliary input for time, date, etc. (as shown in message list).
In iPECS-LIK
Message 01: LUNCH RETURN AT hh:mm
Message 02: ON VACATION
RETURN AT DATE mm:dd
Message 03: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 04: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 05: OUT OF OFFICE
RETURN UNKNOWN
In iPECS-MG
To activate Call Forward, Off Premise (forward to an external number) from your phone:
Lift the handset,
Press the Fwd Soft button or dial 554
Dial the type of Forward code (1-4), Dial Telephone number,
Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number) from a different phone:
Lift the handset,
Press the Fwd Soft button or dial 554,
Dial 0 (Remote Call Forward code),
Dial your Authorization code (your Station number + Password),
Dial the type of Forward code (1-4), Dial Telephone number,
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Message 06: CALL (enter up to 17 digits) Message 07: IN OFFICE STA xxxx
Message 08: IN MEETING
RETURN AT TIME hh:mm
Message 09: AT HOME
Message 10: AT BRANCH OFFICE
In iPECS-MG
Message 1: LUNCH RETURN AT hh:mm
Message 2: ON VACATION
RETURN AT DATE mm:dd
Message 3: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 4: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 5: OUT OF OFFICE
RETURN UNKNOWN Message 6: CALL (enter up to 17 digits) Message 7: IN OFFICE STA xxxx
Message 8: IN MEETING
RETURN AT TIME hh:mm
Message 9: AT HOME
Message 0: AT BRANCH OFFICE
* User Custom Message # Deactive
26
In iPECS-LIKTo activate Custom or Pre-Defined Message Forward: Press TRANS/PGM,
Dial User Program feature code 51,
Dial the two-digit text Message code (00-20),
Dial any auxiliary input for messages 01-04 and 06-08, Press HOLD/SAVE, forward confirmed.
To cancel activated Message: Press the Fwd Soft button,
Dial #.
To program the Station Custom Message (00) at your station:
Press TRANS/PGM,
Dial User Program feature code 52,
Enter Message contents, up to 24 characters, using the following Character Entry Chart:
Q – 11 Z – 12 . – 13 1 – 10 A - 21 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G – 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 R - 72 S - 73 Q - 7* 7 - 70 T - 81 U - 82 V - 83 8 - 80 W - 91 X - 92 Y - 93 Z - 9# 9 - 90 *1 - Blank *2 - : *3 - , 0-00 #
Character Entry Chart Press HOLD/SAVE, to save the message.
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In iPECS-MGTo activate Custom or Pre-Defined Message Forward: Press TRANS/PGM,
Dial User Program feature code 41,
Dial the one-digit text Message code (0-9), Dial any auxiliary input for messages 1-4 and 6-8, Press HOLD/SAVE, forward confirmed.
To cancel activated Message: Press the Fwd Soft button,
Press FWD button or dial 554,
Dial #.
To program the Station Custom Message (00) at your station:
Press TRANS/PGM,
Dial User Program feature code 42,
Enter Message contents, up to 24 characters, using the following Character Entry Chart:
Dial Pad
button
Letter Type
Uppercase
(ABC)
Lowercase
(ABC)
Num
Button depressions
1
2
3
4
1
2
3
4
1
1 @ : / < @ : / < 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 . , ? ! . , ? ! 0 * * * * # # # #Character Entry Chart Press HOLD/SAVE, to save the message.
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4.
P
LACING A CALL4.1 Internal Calls
You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change this by dialing ‘#’ after placing the call. By changing the mode, a Voice Announce call will ring or a ringing ICM call will allow Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The DSS/BLF button allows you to call another station with the single of a button. The button LED will display the other station’s status (ON=busy, OFF=idle).
When you go off-hook, you may connect to another station or system resource automatically. This Prime Line Preference may be immediate or delayed allowing you to take other actions during the delay. Otherwise, you may press another Flex button before going off-hook to override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out, and after the Howler tone is received, your phone will be placed out-of-service in Intercom Lock-Out; you then must hang-up to return the phone to an idle state.
4.1.1 Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On,
Callback or Voice Over at the station. Camp-On
allows you to wait off-hook for the called station to answer. Callback allows you to hang-up, and when the busy station returns to an idle state, the system will call your Station; after you answer the callback, the system will call the previously busy station.
4. Placing Calls
To place an Intercom call: Lift the handset,
Dial the Intercom number of the desired station, When the call is answered or the Splash tone is heard,
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If you are the Attendant or Secretary, you may activate
Intrusion. You may also use Step Call; dial the next station by dialing the last digit of the Intercom number.
4.1.2 Leaving a Message Wait
If the called user does not answer or is in DND mode, you may leave a Message Wait. The called user will receive a Message Wait indication; the message icon will be displayed in the LIP-8024D. If the ring/message LED is set to Message Wait Indication, the ring/message LED will flash.
4.2 External Calls
4.2.1 Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These ‘lines’ are accessed either using a button on the iPECS Phone assigned as a CO/IP line or using dial codes. The CO/IP lines are grouped for different types of calls, local, long distance, etc. Using the CO/IP line group code, you will be able to access any line from the group. A Flex button on the iPECS Phone assigned as a LOOP button lets you access a line from a group. Dial codes for access to CO/IP lines are:
Individual CO/IP line access—
88 + Line number (01-42 for iPECS-100, or 001-200 for iPECS-300 & 600).
or
88 + Line number (01-80 for iPECS-MG100, or 001-240 for iPECS-MG300).
To Camp-On (wait off-hook) for a busy station: Press * and await an answer.
To request a Callback (wait on-hook) for a busy station: Press the MSG button and hang-up.
To make a Voice Over announcement to a busy station: Dial #,
After the Splash tone is heard, begin speaking.
To activate Message Waiting:
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CO/IP Group access—801-820 for 100, or 801-872 for iPECS-300 & 600
or
801-824 for MG100, or 801-872 for iPECS-MG300
Any CO/IP Line access— 9
When dialing on a CO line which uses pulse style signals, you may activate Dial Pulse to Tone Switchover changing to DTMF style dialing (for banking services, etc.).
When placing an IP call, you must dial an IP address using the ‘*’ key in place of the dot.
If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place the call on the least expensive route.
You may be assigned Dialing and/or CO/IP Line Access Restrictions, in which case you will receive error tone if you attempt to dial or access a restricted number/CO/IP line. CO/IP line and Station Class Of Service (COS), which establish dialing restrictions, may vary during Day and Night operation (Day/Night COS). You may need to enter an Authorization code before placing calls, in which case you will receive a second dial tone.
Your external calls may be subject to Call Time Restrictions, you will receive a Call Warning Tone
prior to disconnect.
NOTE—In the event of an emergency, assigned Emergency numbers (ex., a 911 call) may be dialed from any station in the System, regardless of a Station’s dialing restrictions (COS).
To place an external call: Lift the handset,
Dial the CO/IP line/group, Dial the desired number.
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4.2.2 Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will receive an All Trunks Busy signal. You may request to be notified when a line becomes free.
4.2.3 Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls for billing or other purposes. You may enter an Account Code, which is output from the system to a printer in the SMDR report. You may have an Account Code Flex button (refer to Assigning features to Flex buttons).
4.2.4 Disable dialing from your phone
You can temporarily ‘Lock’ your phone by activating
Temporary COS, which will disable all dialing from the phone. To deactivate Temporary COS you must enter the station’s Authorization code.
To activate a queue if the selected/dialed line is busy: Select the desired CO/IP line button; when the busy
notification is returned, press the MSG button,
Return to an idle state by going on-hook; when the line is available, the Station will be notified (ringing).
To enter an Account Code before the call: Lift the handset,
Press the assigned ACCOUNT CODE button,
Dial the Account Code (1-12 digits), Press *, Intercom dial tone is heard, Place the CO/IP call as normal. To enter an Account Code during a call:
Press the assigned ACCOUNT CODE button,
Dial the Account Code (1-12 digits), Press *.
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4.2.5 Temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by activating Walking COS. The Walking COS dialing restriction levels are applied for a single call only. For multiple calls, you will need to reactivate Walking COS
oruse the FLASH button to regain CO/IP dial-tone.
4.3 Using Directory
4.3.1 Using Last Number Redial (LNR) To activate Walking COS:
Press TRANS/PGM,
Dial 23(iPECS-LIK)/33(iPECS-MG) (User Program code),
Dial your Authorization Code (station number and password),
Dial ‘*’ (iPECS-MG), Place call as normal. To activate Temporary COS:
Press TRANS/PGM,
Dial 21(iPECS-LIK)/31(iPECS-MG) (User Program code),
Dial your Authorization code(iPECS-MG), Press HOLD/SAVE.
To deactivate Temporary COS: Press TRANS/PGM,
Dial 22(iPECS-LIK)/32(iPECS-MG) (User Program code),
Dial your Authorization code, Press HOLD/SAVE.
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The last number dialed on an external call is automatically saved in the Last Number Redial (LNR)
buffer. The iPECS Display Phone, the system will store the numbers dialed on the last 15(iPECS-LIK)/100(iPECS-MG) calls.
4.3.2 Using and Entering Saved Number Dial
You may store the last number dialed on an external call to the Saved Number Dial buffer for convenient dialing at a later time. The Saved number is stored until a new number is saved.
In iPECS-LIK
To dial the Last Number for an external call:
Lift the handset, and/or press the DIR Soft button,
Press Speed Soft button,
Dial *,
Press the Navigation up and down buttons to select from the last 15 numbers dialed,
Press the Send Soft button or HOLD/SAVE.
In iPECS-MG
To dial the Last Number for an external call: Lift the handset,
Press Speed Soft button,
Dial *, or
press the LOG Soft button,
Press the Navigation up and down buttons to select from the last 100 numbers dialed or received, Press the Send Soft button or HOLD/SAVE.
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4.3.3 Using System Speed Dial Numbers
The iPECS-100 system has memory allocated for 800
System Speed Dial numbers (bins 200-999). The iPECS-300 & 600 systems each have memory allocated for 3000 System Speed Dial numbers (bins 2000-4999). The iPECS-MG100 system has memory allocated for 1000 System Speed Dial numbers (bins 2000-2999). The iPECS-MG300 system has memory allocated for 2000 System Speed Dial numbers (bins 2000-3999). You may, if allowed, use System Speed Dial to call frequently dialed numbers.
In some cases, these numbers are divided into groups called System Speed Zone Groups. In this case, you may access some numbers and not others and your dialing restrictions may be invoked.
Only an Attendant can assign System Speed Dial
numbers.
4.3.4 Using and Entering Station Speed Dial Numbers
Each station in the iPECS-100 System is allocated memory for 20 Station Speed Dial numbers (bins 00-19)
To place a call using System Speed Dial: Lift the handset,
Press the DIR Soft button,
Press the speed button(iPECS-LIK)/Dial 2 for System
Speed(iPECS-MG),
Dial the desired System Speed Dial bin number (200-999 for iPECS-100, 2000-4(200-999 for iPECS-300 & 600, 2000-2999 for iPECs-MG100 , or 2000-3999 for iPECS-MG300).
To place a call using Save Number Dial:
Lift the handset, and/or press the DIR Soft button,
Press Speed Soft button(iPECS-LIK)/Dial 1 for Station
Speed(iPECS-MG), Dial #.
To store a number in the Save Number Dial:
While on an outgoing external call, press the Save Soft
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each up to 48 digits. The iPECS-300 & 600 support 100
Station Speed Dial numbers (bins 000-099). The iPECS-MG 100 & 300 each support 50 Station Speed Dial numbers (bins 000-049). These numbers are entered at the user’s station and may include several ‘special’ instructions. Special instructions and the corresponding button are:
PAUSE will momentarily stop dialing.
FLASH as 1st digit—Activate dial tone detect.
FLASH not as 1st digit—The system will
generate a flash on the CO line.
MSG as 1st digit—Send digits as ISDN Keypad
Facility message.
‘*’ as 1st digit—Display Security, the stored
number will not be displayed when used. ‘*’ not as 1st digit—Dial Pulse to Tone
Switchover, the system will switch from pulse to tone dialing.
When entering a Speed Dial, a 16 character name may be associated with the number for Dial by Name. Characters are entered with two keystrokes as in the chart below. Q – 11 Z – 12 . – 13 1 – 10 A - 21 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G – 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 R - 72 S - 73 Q - 7* 7 - 70 T - 81 U - 82 V - 83 8 - 80 W - 91 X - 92 Y - 93 Z - 9# 9 - 90 *1 - Blank *2 - : *3 - , 0-00 #
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Dial Pad
button
Letter Type
Uppercase
(ABC)
Lowercase
(ABC)
Num
Button depressions
1
2
3
4
1
2
3
4
1
1 @ : / < @ : / < 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 . , ? ! . , ? ! 0 * * * * # # # #LIP-8012D & LIP-8024D User Guide
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4.3.5 Using Dial by Name and Entering Your Name Dial by Name employs three different Directories: Private directory (Station Speed dial), Public Directory (System Speed dial), or Intercom directory.
NOTE—To allow others to contact you via the Intercom directory, you must enter a name for your station (up to 12 characters).
To place a call using Station Speed Dial:
Lift the handset, and/or press the DIR Soft button,
Press the Speed Soft button(iPECS-LIK)/Dial ‘1’ for
station speed(iPECS-MG),
Dial the desired Station Speed Dial bin number (00-19 , 000-099 or 000-049).
To enter a Station Speed Dial number with CO Line and Name:
Lift the handset, and/or press the DIR Soft button,
Press the Speed Soft button(iPECS-LIK)/Dial ‘1’ for
station speed(iPECS-MG), Press the ADD Soft button,
Dial the desired Station Speed Dial bin number, Select/dial the CO/IP line/group,
Dial the desired number to be stored, Press HOLD/SAVE,
Enter the associated name if desired, using the Character Entry Chart,
Press HOLD/SAVE.
To assign a Station Speed Dial number directly to a Flex button:
Press TRANS/PGM,
Press the desired Flex button,
Select the Tel Num Soft button(iPECS-LIK)/Dial ‘1’ for
Number(iPECS-MG),
Select/dial the CO/IP line/group, Dial the desired number,
Press HOLD/SAVE,
Enter the associated name if desired, using the Character Entry chart(iPECS-LIK),
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4.3.6 Using Automatic Called Number Redial (ACNR)
When making an external call and a busy signal is received, the system can be set to retry the number until the call is connected, the feature is cancelled, or the maximum number of retries is attempted—this is Automatic Called Number Redial (ACNR).
For each retry, the system will activate your speaker then place the call with the microphone muted. When the remote end answers, you must select the MUTE button, or lift the handset. Either of these actions will cancel the ACNR request as well as connect you to the remote party.
To place a call using Dial by Name: Press DIR Soft button,
Dial the desired directory, 1: Private directory, 2: Public directory, 3: Intercom directory, the LCD will display the names in alphabetical order,
Scroll using the Navigation up/down keys, or enter search characters (refer to the Character Entry Chart in Section 4.3.4).
Press HOLD/SAVE to place the call.
To enter your station user name: Press the TRANS/PGM button,
Dial 74(iPECS-LIK)/12(iPECS-MG) (Station User Name code),
Enter the Name, up to 12 characters (press DND button to backspace/delete a character). To input characters:
Press the second Soft button to select ABC> or abc> mode,
To input the first character of a button, press the button 1 time (ex., for ‘a’, press 2 button once), To input the second character of a button, press the
button 2 times (ex., for ‘b’, press the 2 button twice. To input the third character of a button, press the
button 3 times (ex., for ‘f’, press the 3 button three times.
Press HOLD/SAVE.
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To set up ACNR, while on an outgoing call:
Use the Navigation button to display the next menu and select the ACNR Soft button,
Hang-up handset. To cancel the ACNR request:
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5.
T
RANSFER,
C
ONFERENCE&
O
THERC
ALLH
ANDLING5.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the system, Call Transfer. You can screen the transfer with the receiving party (Screened Call Transfer) or complete the transfer without screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in
Transfer Hold. These calls will receive Music on Hold (MOH) and will recall if not answered in a timely manner. If an Unscreened Transfer call encounters an error or DND, it may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
5.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several holding states. In System Hold, other non-restricted stations may pick-up the call. In Exclusive Hold, only the holding station may pick-up the call. The system is assigned a preferred hold type (System or Exclusive). You may override this Hold Preference
by pressing the HOLD/SAVE button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF button that will place a call in Automatic Hold. Calls will remain in the held state for a period and then recall the user. This Hold Recall is provided with a different ring signal. If not answered in a timely manner, the Attendant will receive Attendant Hold Recall.
5. Call Handling
To Transfer an active call: Press TRANS/PGM,
Call the transfer party,
Unscreened Call Transfer- Hang-up,
Screened Call Transfer– When call is answered or Splash tone is heard, announce the call and hang-up.
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5.3 Broker Call: Switching between two calls
You may switch between the active call and a call on
Hold, placing the active call on Hold acting as a broker between two or more parties, Broker Call. iPECS Phone users may ‘broker’ for multiple calls up to the number of CO/IP line buttons.
5.4 Joining Multiple People in a Conference
You can establish a Conference with up to 3 parties(iPECS-LIK)/13 parties(iPECS-MG), or 24 parties when using a Multi-Party Conference Interface Module (MCIM)(iPECS-LIK). The other parties in the
Conference may be internal or external.
A Conference can be placed on Hold and is subject to
Hold Recall.
You may also use the Conference operation to join 2 external parties in a private conversation. This is an
Unsupervised Conference, which is not subject to the normal Hold Recall operation.
To place a call on Hold: Press HOLD/SAVE.
To switch between two calls (Broker Call): Press the desired CO/IP line button.
