An overview of the advantages of
C
C
omputerised
omputerised
M
M
aintenance
aintenance
M
M
anagement
anagement
S
S
oftware
oftware
Asset Management and CMMS
Asset Management and CMMS
Asset Management is a core business process in
Asset Management is a core business process in ‘‘assetasset--intensiveintensive’’ organisations
organisations
Asset
Asset--intensive organisations are those with high capital intensive organisations are those with high capital investment
investment –– Manufacturing & Processing Plants, Utilities, Manufacturing & Processing Plants, Utilities, Airports, Hospitals, Building Complexes, etc
Airports, Hospitals, Building Complexes, etc
Asset Management proficiency directly determines the level of
Asset Management proficiency directly determines the level of
product & service quality, regulatory compliance, public safety,
product & service quality, regulatory compliance, public safety,
operating costs, customer satisfaction and employee morale
operating costs, customer satisfaction and employee morale
Glitch-free facilities are required in order to deliver the quality of products and services customers expect and the Authorities demand
Because of its strategic importance, Asset Management is a
Asset Management and CMMS
Asset Management and CMMS
To sustain and improve corporate performance – whether measured in terms of shareholder value, revenue growth, profitability, customer satisfaction or regulatory compliance – organisations have to become more sophisticated in their approach to Asset Management
Asset Management is a complicated socio-technical
process. It’s the most demanding of all business processes because of the huge quantity, diversity and complexity of the technical, regulatory, manpower, resource and financial information that must routinely be collected, stored, and handled
To facilitate the Asset Management process, a
To facilitate the Asset Management process, a
Computerised Maintenance Management System (CMMS)
Computerised Maintenance Management System (CMMS)
is an essential tool within an asset
What is an Asset?
What is an Asset?
Grounds, Pavement, Tracks, Structures, Buildings, Fixed Plant, Storage Facilities, Power & Utilities, HVAC, Transit Systems. Vehicles, IT & Telecoms Systems, Signage, Security & Safety Systems, Drainage, Work Equipment – the list goes on and on… ALL assets deteriorate with age and usage - and accidental & malicious damage. The vast majority demand inspection, care or repair attention at least once per year – or else the asset is
abused, service level is jeopardised and risk goes uncontrolled The maintenance-demanding asset population can run into tens and hundreds of thousands of items – each can have a myriad of maintainable component parts
Controlling the maintenance-demanding asset population so as to avoid glitches is a huge and onerous logistical challenge
How CMMS fits into Asset Management processes
How CMMS fits into Asset Management processes
R i s k Technical Management
Asset Technical & Economic Data Work Management CMMS Service Management Contract Management Labour Management Materials Management Purchasing Management Financial Management Business Objectives Performance Reports (metrics & KPIs) On-going evaluation
Asset Management
Asset Management
Asset management consists of two core elements - asset Risk Evaluation (threats & opportunities) and Work Management
Risks should be identified and preventive measures decided for those that require mitigation (the predictive and preventive maintenance work schedule). In addition, all assets should receive some routine basic care Necessary corrective repair work (fixing of defects and distress) must be identified early and carried out early to preserve assets in a safe and properly functioning state at optimal cost
Alteration & addition projects and continuous minor improvements
(opportunities) make up the balance of the organisation's asset-based workload
Work elements (tasks) must be managed individually or batchwise – basic care, predictive, preventive, corrective, project and improvement The work management process (Work Cycle) is multi-staged
Work Identification Continuous Improvement Feedback Execution Approval & Prioritisation Planning Scheduling Allocation & Launch Standardisation
The Work Cycle
The Work Cycle
Overall Workload
Overall Workload
The overall workload of a facilities maintenance department is
The overall workload of a facilities maintenance department is
usually sub
usually sub--divided into many divided into many ‘‘categoriescategories’’
Use of multiple categories of work enables operational
Use of multiple categories of work enables operational
performance to be better monitored, assessed and controlled.
performance to be better monitored, assessed and controlled.
Performance comparisons (using metrics and KPIs) can be more
Performance comparisons (using metrics and KPIs) can be more
readily made between different departments & sites
readily made between different departments & sites -- and and
benchmark practices and performance standards deployed across
benchmark practices and performance standards deployed across
the organisation
the organisation
Maintenance tends to be the greatest controllable cost in an
Maintenance tends to be the greatest controllable cost in an
asset
asset--intensive organisation and up to 90% of the workload in intensive organisation and up to 90% of the workload in organisations with world
organisations with world--class service, compliance and cost class service, compliance and cost performance is generally planned in advance
performance is generally planned in advance
For optimal effectiveness and efficiency, high performance
For optimal effectiveness and efficiency, high performance
organisations produce an annual Work Plan
Elements of the annual Work Plan
Elements of the annual Work Plan
Preventive Maintenance Predictive Inspection & Testing Programmed Maintenance (cycle> 1year) Grounds Care Corrective Repairs (Emergency & Routine) Service Requests (Non-Maintenance) Replacement of Obsolete Items Minor Modifications Rehabilitation & Modernisation Additions & Major Alterations CMMS
An essential tool
An essential tool
Maintenance management is 10% engineering and 90% information management – that’s an inescapable fact of life it’s impossible to control the workload of an asset-intensive organisation effectively and efficiently with a paper-based or spreadsheet system because of
– the enormous quantity of maintenance-demanding assets with many replaceable components
– the number of applicable basic care, preventive, predictive, corrective and improvement maintenance tasks applying to each asset
– The number of categories of work and other structured information needed to produce meaningful performance reports
– the amount of technical documentation that has to be constantly referred to – design details, material
specifications, O & M manuals, contracts, warranty
It
It
’
’
s quite simple
s quite simple
…
…
To collect, store, share and
To collect, store, share and
retrieve asset information
retrieve asset information
effectively and efficiently,
effectively and efficiently,
CMMS is essential
CMMS is essential
Official!
Official!
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-
CMMS is a prerequisite of strategic success
CMMS is a prerequisite of strategic success
CEN, the European Committee for Standardisation published in 2007 the standard EN 15341 Maintenance – Key Performance Indicators
One of the ‘leading’ (rather than ‘lagging’ or historical) indicators of Maintenance
Performance is use of a CMMS – it’s a prerequisite of success for an
asset-intensive organisation seeking better global performance
With CMMS everyone wins!
With CMMS everyone wins!
A CMMS is a Maintenance Manager’s essential information tool for discharging the onerous responsibilities of the job
-ensuring the effectiveness and efficiency of the asset base. Life becomes so much easier with a CMMS
It enables Senior Management to exercise corporate
governance in respect of the strategic risks associated with assets. Strategic objectives can be deployed as operational goals in the workplace and on-going performance and
compliance monitored
It’s loved by the maintenance organisation's customers because it ensures transparency, responsiveness and the overall quality of service
Maintenance operatives love it because they have all the information needed to get the job done right at their fingertips
