Ascend.5050 Version User Guide 06/03/2020

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Ascend.5050 Version 8.1.1 User Guide

06/03/2020

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Introduction

The Ascend.5050 (formerly 5050 Central) system is made up of several components:

• Administration Web UI

• Handheld and tablet selling stations, o Mobile printers

• Online Sales portal o Accounts o Subscriptions

• Batch Import

• Barrel Printing server and printers (optional)

** Note: Features may be hidden or locked down based on regulatory requirements in your jurisdiction **

This manual outlines the procedures necessary to Setup an Event, Create an Event, Sell Tickets, Close an Event and Choose a Winner. Reports are generated automatically for all events or can be generated from the system.

Please understand that you do not have to create a new event from scratch for every time that you run an event. Our “Duplicate Event” feature allows you to easily create a new event from a previous event configuration.

Supported Browsers

The platform, Admin and Online Sales, requires an up-to-date web browser to make use of all features.

Browsers supported-

• Google Chrome,

• Mozilla Firefox,

• Apple Safari,

• Microsoft Edge,

Note: We no longer support IE11 starting January 2020.

For Online Sales on Mobile, the following browsers are supported-

• Apple Safari (iOS),

• and Google Chrome (Android).

Getting Support

Ascend FS, in all cases, is your first level of support. For any issues, contact [email protected].

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Supported Purchase Types

The following purchase types are supported by the system, they need to be configured to use and operate.

Point-of-Sale (POS) – Purchase tickets in person using an android device running the 50/50 application.

Online Sales (Guest) – Purchase tickets online using a web browser and the tickets are delivered via email.

Accounts – Similar to online sales but the customer can create an account which will allow making future purchases seamless.

Subscriptions – Ability to subscribe to a charity to automatically purchase tickets when a new event is occurring. (requires accounts functionality)

Batch Import – Processes a batch of transactions uploaded via excel sheet. (ex. Payroll deductions – the payroll system will deduct the amount from the purchasers pay cheque and generate a file that will be consumed by the system to process the transactions and email tickets to everyone that entered.)

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Admin Login

The Web UI portal is accessible from any web browser- enter the URL of your Web UI portal and login using your Username and Password.

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Hello <username>!

Your Account

Change Password – Update password for logged in account.

• Current password – Enter current password

• New password – Enter new password (see Password Policy)

• Confirm new password – Confirm new password (see Password Policy)

Other Accounts

Create a new account.

• Username – Enter Login ID

• Password – Enter new password (see Password Policy)

• Confirm password – Confirm new password (see Password Policy)

• Create – Confirm new account

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10 Password Policy

• Passwords must be at least 6 characters

• Passwords expire after 1 year

• When passwords are changed – e.g. if a password expires – the new password must be different than the current password

• Admin portal account are locked after 10 failed login attempts

o The account can only be unlocked by authorized Ascend FS staff

If you believe your password may have been compromised, please immediately report the incident to Ascend FS Support and change the password.

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Setup

Setup Profile

Setup profile, payment processor, online sales and other options.

General

General information about your company and settings.

• Company Name – Name of Charity

• Lottery Licence No. – Charity license number

• Show Prize Only – Display amount Winner will receive (Yes) or full pot amount (No)

• Show Draw Date on Ticket – Draw date will be shown on the ticket

• Time Zone – Time Zone raffle is conducted in

• Locale – Updates the currency symbol to reflect the selected country

Payment Processor

Select Credit Card payment processor and configure accordingly.

** Note: This feature has been deprecated but available in the UI. **

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12 Online Sales

• Contact Email – Email address for customers to respond to

• Default Visitor Location – Default state/province/county (locale) for online purchases

• iFrame Host URL – Add URL of website if Online Sales portal will be framed into existing website (see supported browsers)

• Online Credit Card Processor – Configure credit card processor for any online sales

• Payment note – the note will appear at the online sales portal screens that specify payment options for guest sales and account billing pages.

Customer Information

Select what information is required for tickets sold on point-of-sale devices.

Barcode and Reference Number Show Barcode on edge of ticket.

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13 Cloud Printing

Enter IP address of networked printer.

Online Sales API

Other Point-of-sale applications can connect to Ascend.5050 raffle application through an API key so they can use the services provided.

Event Types

Configuration for each event type.

• 50/50 - A raffle in which the prize is one half the value of all tickets.

• Sweepstakes – A type of contest where a prize(s) may be awarded to winner(s).

• Donation - An event where customers donate to a cause and no prizes are rewarded.

• Catch The Ace – A progressive event that may contain up to linked 52¹ events. A portion of the winnings form an accumulated jackpot. The jackpot is awarded when event winner selected card is revealed to be the designated card.

Tickets Options

Configure the number of tickets per price point a customer can purchase at a time.

• Single – Purchase one ticket

• Multiple – Purchase 1-10 tickets at a time

o Stations – Set the number of tickets available, 1 to 10.

o Online – Set the number of tickets available, 1 to 10.

1Number of cards in the standard card deck

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14 Logos

Add logos to the header and footer of your tickets. Click ‘Add a Logo’ and choose an image file from your computer to be uploaded, logo is uploaded and given a number. To add logos to your ticket, enter the logo number in either the ‘Top’ or ‘Default Bottom’ box as desired. To remove, click ‘X’ beside the logo to remove.

Price Points

Define the Price Points for your raffle, up to 5 different price points per draw.

• Title – Label for the price point, shown on the seller’s device and on the printed on each ticket

• Description – Description for price point

• Price - Dollar amount for the price point

• Number of Tickets - Number of tickets for the price point

• Footer Logos - Define logos (ex. sponsors) at each price point. To add a logo, enter the logo number (as seen when adding logos earlier)

• Display – Show price point on Online Purchase Portal and POS (default = on)

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• Checkout Url – the URL that can be used to start new purchase using external customer own or branded applications websites/applications .

Prizes

50/50 Events only

Define Winner %, Charity %, and Expenses % (optional) with Cap defaults for new events.

Expenses

• Expenses % – Percentage of pot allocated to cost of running the raffle operation or any other related costs

• Cap amount – Cap expenses at whichever is lower, percentage or dollar amount Winner/Charity

• Winner % – Percentage of Pot allocated to the Winner (after Expenses are removed)

• Charity % – Percentage of Pot allocated to the Charity (after Expenses are removed)

Estimated Pot (calculator) – Allows Administrators to estimate the pot based on user settings.

** Note: Expenses are removed first and Winner and Charity % is split from the remaining. **

Example

• Setup

o Expenses % = 10%

o Winner % = 50%

o Charity % = 50%

• Event

o Gross = $100,000 o Pot (display) = $90,000

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16 o Winner % = $45,000

o Charity % = $45,000

CTA Events only

As with5050 events, define Winner %, Charity %, and Expenses % (optional) with Cap defaults for new events. In addition, defines Carry Over % to setup what percentage of the Pot allocated to the

accumulating jackpot prize.

** Note: Expenses are removed first. Charity % and Winner % and Carry Over % are split from the remaining. **

Example:

Events Gross Expenses Pot Charity Winner Carry Over Jackpot

Setup 8% 50% 25% 25%

1 100000 8000 92000 46000 23000 23000 23000

2 78000 6240 71760 35880 17940 17940 40940

3 84000 6720 77280 38640 19320 19320 60260

4 122400 9792 112608 56304 28152 28152 88412

Agreements

Agreements shown on the Online Sales portal that customers need to accept to purchase tickets.

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• Key - value what the agreement will be exported with

• Order – order where the agreement will be displayed relative to the other agreements

• Required – if the user must mark the agreement

• Default – if the agreement is preset. User still needs to click on “Continue” or “Save” buttons to actually agree.

• Ticket Selection – if the agreement should be displayed on ticket selection page

• Billing info – if the agreement should be displayed on the Accounts billing info page

• Payment Info – if the agreement should be displayed on the payment selection page

• Guest – if the agreement should be used for guest purchases

• Users – if the agreement should be used for users with accounts.

Confirmations

• Confirmation Email Body

o Reply-To-Addresses – Email receiver can reply to this address o From Name – Sender’s name

o Subject Line – Short description of email message

o Confirmation Email Body – Message sent to customers that purchased tickets.

• Confirmation Page Body – Message shown when a successful purchase has been made.

Options

Age Restriction – Minimum age to participate in event.

Introduction (CTA Only)

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Title – Title of the information box that will be show above card selection in the online sales portal.

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Content – information box content that can be seen expanding the information box. This entry supports html.

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Setup Geofence

Set Geofence by State/Province and/or Residency, additionally Whitelist IP Addresses.

Geofence Type

• None – no geofence

• Location List – select allowed State, County, and Zip Code (US only) and/or Provinces

• Distance from Venue – set geofence by radius around venue

Geofence detection method:

Control to select what type of the geofence detection method should be used on online sales portal.

• HTML – Use the browser to get the geographical position of the user

• IP Address – Use the IP address to get the geographical position of the user

If both are enabled, the system will use HTML based geolocation if the user allows browser prompt, and then the IP address.

Residency Restrictions

• None – no restrictions

• State/Province – select allowed States and/or Provinces

• Zip/Postal Code – enter allowed Zip Codes and/or Postal Codes

• State/Province and Zip/Postal Code – select allowed States and/or Provinces and Zip Codes and/or Postal Codes

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19 IP Address Whitelist

Enter IP addresses or range to whitelist them. Note: A whitelisted address will have access, even if it does not meet the allowed locations configuration above.

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Setup Online Sales

Settings

Geofence Blocked Message – Message shown to customers that are outside of the geofenced location.

Custom CSS Rules – CSS can be used to customize the Online Sales portal- colors, font size, background, etc.

Purchase Type

Allow users to purchase tickets as guests and/or using accounts and/or subscriptions.

Guest – Allow users to purchase tickets as guests

Accounts – Allow users to create accounts and purchase tickets

Subscriptions – Allow users to subscribe to charity for purchase at future events

Prompt user to register/login – Ask users to register/login when purchasing tickets as a guest

Accounts > Configure

Welcome Email – An email sent to new account creations.

Welcome Email Settings

• Reply-To-Addresses – Email receiver can reply to this address

• From Name – Sender’s name

• Subject Name – Short description of email message

• Email Body – Message sent to customers

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21 Agreements – Terms and agreements for users that create new account.

Age Restriction – Minimum age to create an account.

Show Social Login – Toggle to enable login using customer Facebook account.

Subscriptions > Configure

Options – Toggle to control whether the customer will be issued tickets immediately upon

subscription if there is an active event. This will send tickets even if raffle administrator did not yet activate the subscription processing for the event.

Amounts – Amounts buyers would subscribe to per event. The amount will be divided by the highest price point until the full amount is used, any remainder amount will not be used. Buyer will only be charged for the divisible amount only.

Example

• Price Points are 1 for $5, 3 for $10, 10 for $20.

• Subscribes to $50

• Buyer will receive 2 (10 for $20) and 1 (3 for $10) tickets

Amount Description – Add a message to describe subscription amounts Introduction – Message shown before the buyer subscribes.

Header Message – Message shown at the top of the purchase wizard Email Types

• Subscription email – Successful subscription confirmation email message template

• Cancelation Email – Successful subscription cancellation confirmation email message template

• Payment Failure Email – Email message template that will be sent to customer when their payment information stored in the system cannot be processed. For example, cancelled, expired, or revoked credit cards, insufficient funds, etc.

• Payment – Cancelled Subscription Email – This email message template will be used in case payments are failing for more than 2 subscription events processing. The system will cancel the subscription.

Email settings options for each email type

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• Reply-To-Addresses – Email receiver can reply to this address

• From Name – Sender’s name

• Subject Line – Email subject

• Email Body – Message template for the email to be sent to customers. The macros to specify location of the first, last or full names can be used in the body template.

Subscription Confirmation Message – Message shown when a buyer subscribes successfully.

Event Types – Set of event type toggles to specify which event types the subscriptions will be used for within the system.

A toggle to allow customers to select event types to subscribe to.

CAPTCHA

CAPTCHA – Enable or disable CAPTCHA requirement for free entries.

Batch Import

Batch Import – Allow users to import purchase tickets file a preformatted file.

Charity Code - Label entered in this field will be used by Payroll Manager to specify to what charity the employee is going to contribute.

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23 Raffle Countdown

Customize verbiage for countdown during event.

Code Snippets

Add custom code to purchase portal, ex. Google Analytics tags, etc.,

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24 Additional

Branding Wrapper

Add branded container around the Purchase Portal.

Enable Branding – Enable or disable branding wrapper Header Background Color – Add a background color Background Image – Add a background image

• Delete Image – Remove image

• Upload Image – Upload an image from your computer

• Enter URL – Link to URL

Header Left Logo – Add a logo to the top left

Footer – Add text with fonts, images, and tables with WYSIWYG editor Charity Logo (No Event) – Add a logo when no event is active

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25 Pages

Add additional pages encompassing the Purchase Portal.

Winners – Show ‘Winners’ tab. Customizable with Est. Prize, Prize Type, Event Type, and Period.

Self-Exclusion – Enable page allowing customers to prevent themselves from purchasing tickets.

Custom Pages – Add custom pages to footer like privacy policy, terms & conditions, etc.,

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Setup Kiosk

Allows admins to customize kiosk display.

Enable Kiosk – Enable/disable kiosk display

Select Template – Select template for kiosk display

• Template 1 – Allows user to add message to kiosk

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Setup Operator

Sellers login to devices

Manage system operators- Add New Users, Update User ID, Change Password, Activate/Deactivate, or Remove User.

• User ID – Username

• User Password – Update password

• Is Active – Whether the user is enabled or not

• Remove – Delete user

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Setup Stations

Stations are the handheld phones and tablets used to sell tickets in venue to customers.

• Station ID – Autogenerated ID for Station

• Name – Label for station

• IP – Location of device on network

• Accept Credit Card Payments – If the device can use credit cards as a form of payment

• Data Collection – Select the type of data the device should collect

• Organization – Select the Organization the device is associated to

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Tickets Inquiry

Ticket details- Ticket Numbers, Product, Receipt, Reference ID, Status, Operator, Station Number, Event Title, and Date & Time sold.

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Setup Organizations

Charities can split the proceeds of draw with an organization or allow purchasers to designate an organization at the time of purchase.

Global Settings

• Hide Organization selection – Hide organization selection on Step 2 – Billing Information screen

• Subscriptions – Enable or disable organization selection when subscribing

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32 Create/Edit Organizations

Create new or modify existing organizations.

• Add Organization – Create an organization

• Search – Find organization by name

• ID – System Identifier

• Name – Organization name

• Link Code – Unique code to generate URL

• Amount – Percentage of commission from ticket sales tagged with the organization

• Active – Active or inactive

• Link – Copy URL

• Edit – Modify organization details

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Setup Players

Charities can split the proceeds of draw with an organization and further to individual players.

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Events

Current Event

Title – Event Number and Event Title

Pot – Total money including seeded amount Gross – Total sales

Jackpot – For the CTA events only estimated value of the jackpot: sum of carry overs from previous events plus amount derived from the current pot.

Main Draw Name followed by Event Number

Event Status – Status of event- activated, closed, or pending.

Now – Current Date & Time

Draw Winner – Pull winning number from valid tickets, see choose winner.

Trigger Subscriptions – Process payments from subscribers for this event, see trigger subscriptions.

Trigger Batch – Process payments from batch import for this event, see batch import.

Close Selling – Stop sales of tickets

Cancel Winning Ticket – Discard selected winning ticket

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36 Live Event Options

View Event Reports – Pull reports for events, see reports

Station Management – Configure and manage point-of-sale devices, see station management Void Tickets – Cancel tickets, see void tickets

Authenticate Tickets – Verify tickets from current event

Resend Email – Online sales resend ticket email, see resend email Stats – Shows event setup details

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37 Cash Drops – Track cash dropped off by sellers

• Duplicate Event – Copy and create new event, see duplicate event

• Close Event – Complete event, see close event

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38 Stats

Event information and statistics.

• Edit Event – Modify event details, see edit event.

• Place on Hold – Sets event on hold, to reactivate, see pending events.

• Close – Complete event (requires final sync, voids, etc.,) see close event.

For CTA events additional section with linked events table is shown in the Stats page. It also displays winning card selection for the all the events in the CTA events progression.

Linked Events table may contain some events that were already closed, activated(current), and some future and on hold events.

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39 Also, a button to create new linked events is available on the Stats report page for CTA events only.

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Create an Event

To create an event from scratch, click the ‘Events’ tab, then ‘Create an Event’.

Select an event type to create- 50/50, Sweepstakes, Donation, or Catch The Ace.

Create event with default settings,

• Click ‘Yes’ to create an event from scratch and

• ‘No’ to duplicate event (see duplicate event).

*** Note: For CTA events creating new event ALWAYS creates NEW event group ***

Consequently, the accumulated carry over from the events in another event group would not be carried over into this event. Only create CTA event when a new event progression is needed. To create a new event to join into existing CTA event progression, use the Event Linking feature.

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41 General

Base options to setup the draw:

Event No: Automatically generated by the system and cannot be modified.

Enter Your Event Title: Name of your draw, it will be printed on each ticket.

Main Draw Name: Used when multiple draws are active simultaneously, generally can be left as is.

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42 Test Draw? Indicate whether the event will be a test or a live event.

Event Introduction: Add information about the prize and the charity before the user purchases tickets- What You Win and Who You Help.

Event Start and Stop Date/Time: The date and time of the draw, most 50/50 raffles start and end on the same day, so the two dates are usually the same day. Some jurisdictions limit selling to specific time periods, if so change ‘Enable Time Sales Limit’ to ‘Yes’.

Online Sales Start and Stop Date/Time: The start date and time when customers will be available to purchase tickets online and when online sales will end.

Online Sales Enabled: Enable the purchasing tickets online for the event.

Winner Selection Date: The date and time you intend to select the winner.

Starting Ticket Number: Starting and Ending Ticket must have the same number of digits according to Ticket Number Pattern. For example, Ticket Number Pattern is A-####### then starting ticket number is 1000000.

Numbers: The total amount of numbers available for the event. Some jurisdictions only allow a certain number of tickets to be sold for an event. If you have no restrictions, make sure you have more tickets available than you will sell. If this is your first event, enter 50,000 numbers. The reports will tell you how many numbers you sold. After you run a few events, you will get an idea of your average ticket sales.

Ticket Number Pattern: You have many options here, but you must also consider the uniformity of the numbers when they are printed on the buyer’s ticket. We typically use the following format- for

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43 the 1st Event: A-#####, the ticket printed would look like A-10000. For the Next Event: B-#####, the ticket printed would look like B-10000.

Numbers Left: The amount of numbers you have remaining not including- reserved for POS (Load &

Go), sold, spoiled or voided numbers.

Create Numbers Randomly: When enabled numbers will be randomly generated, otherwise numbers will be generated in sequential order.

Draw Winning Numbers from Barrel: Some jurisdictions require that you draw the winning number from a barrel, simply check the box if this is how you will be drawing the number. If you do not have to draw from a barrel the Random number generator will select a number from those that have been sold.

Test Draw? Used when you create a test draw for testing network or equipment.

Note: Test Events are locked to $1500 sales.

Amount of Numbers for Load & Go: This indicates how many Numbers that will be preloaded to handhelds.

Restrict Total Sales to $: Some jurisdictions limit the amount of sales allowed. If this is applicable, enter the dollar amount.

Attendance: Enter the attendance of the event to generate reporting on per caps.

Max Pot Displayed $: Specify the highest pot amount to be displayed, it will not increase once it reaches the set amount.

Provision Online Raffle Numbers? Enable to reserve a specified amount of numbers for online sales.

Online Raffle Numbers: Define the amount of Numbers you would like to allocate to Online Sales only.

For example, if 100,000 numbers are used and 50,000 are allocated to online sales therefore in- stadium sales will have 50,000 numbers available.

Message to be printed on each ticket: Message shown at the bottom of a ticket. Examples would be

“Thank you for supporting our charity”, “Our next game is xx/xx/xxxx”, “Visit our website @ www.website.com, etc.

*** Note: When an event is duplicated, the message is also duplicated. ***

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44 Prize Structure

Define the price of tickets, prize breakdown, and pot seeding.

• Trash Can (icon) – Remove prize

• Type – Prize level

o Grand – Main draw prize (only available for Sweepstakes events) o Consolation – Early bird or secondary prizes (all events)

o Incentive – Prizes linked to price points, purchasing will claim a prize (all events)

• Title – Prize name

• Description – Description of prize

• Quantity – Number of prizes available for draw

• Media – Images relating to the prize

• New Prize – Add a new prize

Tickets

Ticket configuration for the event.

Options

Configure the number of tickets per price point a customer can purchase at a time.

• Single – Purchase one ticket

• Multiple – Purchase 1-10 tickets at a time

o Stations – Set the number of tickets available, 1 to 10.

o Online – Set the number of tickets available, 1 to 10.

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45 Logos

Add logos to the header and footer of your tickets. Click ‘Add a Logo’ and choose an image file from your computer to be uploaded, logo is uploaded and given a number. To add logos to your ticket, enter the logo number in either the ‘Top’ or ‘Default Bottom’ box as desired. To remove, click ‘X’ beside the logo to remove.

Price Points

Define the Price Points for your raffle, up to 5 different price points per draw.

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• Title – Label for the price point, shown on the seller’s device and on the printed on each ticket

• Description – Description for price point

• Price - Dollar amount for the price point

• Number of Tickets - Number of tickets for the price point

• Footer Logos - Define logos (ex. sponsors) at each price point. To add a logo, enter the logo number (as seen when adding logos earlier)

• Display – Show price point on Online Purchase Portal and POS (default = on)

Edit Main Prize & Pot: For 50/50 and CTA events

Set Prizes and Expenses – Define how the winner, charity, and expenses (optional) will be allocated.

• Expenses % - Percentage of pot allocated to cost of running the raffle operation or any other related costs

o Cap Amount $ – Cap expenses at whichever is lower, percentage or dollar amount

• Winner % - Percentage of the Pot the Winner receives (after Expenses are removed)

• Charity % - Percentage of the Pot the Charity receives (after Expenses are removed)

For CTA events there is a Carry Over % field – Percentage of the Pot that gets accumulated from this event to the progressive Jackpot if winning card is not revealed during winner selection.

*** Note: This and other fields can be edited only during setup of the first event in the CTA***

Estimated Pot (calculator) – Allows Administrators to estimate pot breakdown based on user settings.

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47 Starting Pot Options – Seed the pot before the event begins and/or incrementally add money during the event

Starting Pot $: Amount to start the pot at.

Only tally sales after Starting Pot reached: Restrict the pot to only start increasing after the seeded (starting pot or incremental) amount has been reached.

# Increments: Number of increments to execute.

Incremented Total $: Total amount incremented. (Starting Pot + (Increments * $ Amount to Increment))

$ Amount to Increment: Amount to increment.

Minutes Between Increments: Specify the amount of time per increment.

*** Note: It is important to note that you are responsible for the Starting Pot Amount shown, even if actual sales do not exceed this amount. ***

Consolation Prizes – Define consolation prizes such as jerseys, balls, etc. that can be drawn from the pool of tickets that did not win the Main Draw.

Playing Cards

Select which card will needs to be revealed to end the progressive event series and award the event winner the jackpot accumulated.

*** Note: This field can be edited only during setup of the first event in the CTA***

Online Configuration (Raffle Countdown)

Override admin customization of online sales portal raffle countdown verbiage.

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48 Configure Organizations

Add the Organizations that will participate in the event.

Enable for…

Stations: Show organization selection on point-of-sale devices.

Online Purchase Portal: Show organization selection on online sales portal.

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• Import – Add organizations from to event

• Search – Find organization

• Copy – Copy link to clipboard

• Remove – Remove from event

Activate Event

To activate an event, click ‘Create and Activate Event’ at the top of the screen. The following will then pop up:

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50 Select the devices you would like to activate and to sell for this draw. To select all devices, click ‘Enable All’. Otherwise, select the devices you wish to enable, you can enable or disable devices later. Click ‘Yes’

to activate your event.

Once activated, the Live Event screen is loaded. To return to the Live/Main screen at any time- click the

‘50/50 Central’ logo in the top left.

If an event is active and active another event the following message is shown-

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Event List

List of events- searchable and sortable by event name, date, status, etc.,

Pending Events

List of events that are on hold or in draft status and waiting activation.

Live Events

List of events that are currently active.

Completed Events

List of events that have been run.

Deleted Events

List of discarded events.

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Edit Event

To edit an active event, click ‘Stats’ and then ‘Edit Event’ at the bottom.

When editing an active event there are fields that you can modify, all other fields are locked. The following fields can be modified Event Title, Event Date/Time, Amount of Numbers for Load & Go, Message to be printed on each ticket, and Logos.

*** Note: When changes are made to an Active Event all selling units need to run “Get Latest Events”

to receive the updates. ***

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Linking Events

For CTA progressive events, new events that need to be added to the existing progression (event group) must be created by linking feature.

New Linked events can be created from:

• Create linked event button on the current event view.

• Create linked event button is also available on the stats page.

• The event lists have the same functionality under events action menu.

Functionally, linked events look the same as the create new event pages except the main prize fields and card selection are locked.

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Station Management

In the station management screen, enable or disable stations from selling tickets for the current draw, see which devices have completed their ‘Final Sync’.

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Trigger Subscriptions

Processes a batch of subscriptions and continues processing new subscribers for the current event till selling is closed.

To process subscriptions, click ‘Tigger Subscriptions’. The confirmation screen will show Total Subscribed, Successful and Failed transactions. Click ‘Yes’ to confirm.

*** Note: the subscription process will continue to work in the background of the event once triggered and will stop once event is closed. ***

Trigger Batch

Processes a batch import file and continues processing new files for the current event till selling is closed.

To process subscriptions, click ‘Tigger Batch Import’. The confirmation screen will show Total, Successful, and Failed transactions. Click ‘Process’ to confirm.

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*** Note: the batch process will continue to work in the background of the event once triggered and will stop once event is closed. ***

Void Tickets

To void a ticket- select ‘Ticket #’ or ‘Reference ID’ and enter the number from the bottom of the ticket and click ‘Search & Void’ to void the single ticket or ‘Search & Add’ to add to list and void multiple tickets at once.

This will void the entire ticket, regardless whether if it has one or multiple numbers sold on it.

Authenticate a Ticket

To check the status or validity of a ticket from the current event- enter the ‘Ticket Number’ and

‘Reference ID’.

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Close Event

To close a draw, ensure all devices have performed a ‘Final Sync’, all void tickets have been entered and voided successfully, and all sellers have ceased selling. Click ‘Close Selling’ and confirm that to close selling and that any subsequent sales and/or voids will be disallowed, click ‘Yes’ to continue.

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Draw Winner(s)

The system will use the RNG to select a winning number from the pool of valid numbers. The winning number is shown on the main screen and will broadcast to any kiosks and feeds (scoreboard).

Guidelines for drawing prizes and winners

• One number can win a grand prize and a consolation prize

• One number cannot win multiple grand prizes

• One number cannot win the same consolation prize more than once

• One number can win different consolation prizes

*** Note: It is important that all devices perform a Final Sync to ensure all sales are properly

recorded. If any stations have not performed a ‘Final Sync’, you will receive a warning and the ability to override any Stations that have not sync’d and draw a winner. ***

To draw multiple prizes at once 1. Select the prizes 2. Click ‘Draw Winners’

3. Click ‘Draw’ to confirm

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60 To select another winning ticket (i.e. time limit for winner to present themselves)-

1. Click ‘View’ on the prize row you would like to redraw winner for 2. Select the winner

3. Click ‘Cancel Winner’ to cancel the number previously drawn.

Click ‘Close Event’ to mark the Event as closed and to continue to the next event.

CTA Events

For CTA events the prizes table shows Jackpot prize. It cannot be drawn directly. The system will update jackpot prize while drawing Grand prize. When Grand Prize is drawn, the card deck position selected by the winner ticket holder will be revealed. The grand prize view shows revealed card.

The deck is shuffled before every attempt to reveal a card. Only the unrevealed cards change their positions within the deck.

If the revealed card is an event configured winner card the jackpot is won, and the Jackpot prize will show 1/1 along with ticket number in the “claimed” column.

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61 In the CTA context a subscription is a buy in to the series of the events. The same subscription will be processed and buy tickets for multiple events in the same or different set of linked events (event groups). Subscription customers cannot select which card position to use because it is likely that position may become unavailable during the progressive event series. For this reason, a random position within the available card deck positions is used if a ticket is purchased via subscription.

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Resend Emails

To ‘Resend an Email’ to a customer that may have not received their email there are two methods.

For a Live Event, click on ‘Resend Email’ button under ‘Live Event Options’.

For a Completed Event, open the ‘Summary’ then click on ‘Resent Email’.

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63 Search for the customer using the search criteria and click ‘Resend’. Send the email to the stored email address or enter an alternate email address and click ‘Send’. The ‘Resent On’ field will be updated with the Date and Time of the resent email.

Duplicate Event

Duplicating an event is the quickest method to create an event- the previous event’s settings including logos, prize structure and ticket messages are all copied.

On the Main Screen, click ‘Duplicate Event’ and select ‘Yes’ and this will create a duplicate of your current event.

To duplicate existing events, click ‘Events’ tab then Pending, Completed or Deleted events and select the event you wish to duplicate, then click ‘Edit Event’ and ‘Duplicate Event’ button at the top of the screen.

Review the settings to ensure everything is configured appropriately. Options that may need to be changed- Event Title, Message to be printed on each ticket, or Logos. Click ‘Save and Activate Event’ or

‘Save Event as Draft’ to complete.

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Reports

Main Reports

To view the reports available, click the ‘Reports’ tab from the top menu bar or the ‘View Event Reports’ button from the main screen. Reports are available for single events or multiple events- configure the filters and click ‘Search’ to generate reports. Reports can be exported to an Excel or PDF formats.

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65 Single Event Reports

Tickets Listing – Breakdown of sales- sale amount, date, reference ID, etc., Barrel Ticket Reconciliation – Status of sold tickets printed into barrel.

Customer Information – Customer information collected for Online and POS, if customer data collection is enabled.

Hockey Report – Allows user to specify times of hockey related events (Puck Drop, End of 1st and end of 2nd Intermissions) to provide breakdown of sales over given time periods.

Baseball Report – Allows user to specify times of baseball related events (First Pitch, Top of 3rd Inning and Top of 5th Inning) to provide breakdown of sales over given time periods.

Football Report – Allows user to specify times of football related events (Gates Open Time, Kick Off, End of 1st Quarter and End of 2nd Quarter) to provide breakdown of sales over given time periods.

Sales by Player – Sales breakdown (price points, total tickets, total sales) shown by Player.

Sales Organization – Sales breakdown (price points, total tickets, total sales) shown by Station for each Organization.

Unsold Draw Numbers – List of unsold numbers.

Player Listing – List of all players- first and last name, phone, and status.

Raw Data Dump – Unformatted dump of captured data in CSV.

Multi-Event Reports

Sales by Stations – List of sales for each station.

Sales by Operator – List of sales grouped by station operator.

Sales Revenues – Breakdown of sales, fees, and prizes per event.

Sales by Station by Price Point – List of sales groups by price point by each station.

Sales by Events – Sales, Voided, and Winning Number shown per Event.

Prizes Report – List of winners drawn and prizes won for all prize types.

Number Balancing Report – Breakdown of numbers issued, sold, voided per event

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66 Sales Report – Breakdown of sales- sale amount, date, reference ID, etc.,

Winner Cancellation Report – List of cancelled winning numbers.

Event Summary Report – Summary of Events- gross sales and number of devices used.

Winners by Events – Collected winner information- name, phone, email, etc.,

Organization Sales – Sales breakdown (price points, total tickets, total sales) shown by Organization.

Event Agreements – List of online customers and the terms agreed or denied.

Subscriptions – Daily stats for the guest sales, number of accounts, new/closed accounts, new/removed subscribers, etc.,

Account Reports

User Agreements – List of account holders and their terms agreed or denied.

Deprecated Reports

Sales by Stations by Sale Date – List of sales for each station.

Sales by Price Point – List of sales grouped by price point.

Purchase Log Report – Provides log of all tickets purchased grouped by ticket reference number.

Voided Ticket Listing – List of voided tickets.

Sales by Stations by Organization – List of sales for each station by organization.

Credit Card Sales – List of credit card sales by station.

Version History

A report on when the system was updated.

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Online Purchase Portal

This section describes that online purchase portal that is accessible to end users if online sales is enabled in the event configuration. Some elements may only be visible if configured (ex. accounts).

History

List of all purchases made by account

• Event – Name of raffle

• Draw Date – Date the draw was held

• Purchase Date – Date ticket was purchased

• Ticket Number – View tickets purchased

• Status – Ticket Status- Winner, Winner not drawn, and Not a Winner

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My Account

Manage user details, passwords, subscriptions, etc.,

Personal – Updated billing information.

Security – Update account password.

Subscription – View and manage subscriptions.

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69 Billing – Manage stored payment methods.

Agreements – Terms and Conditions for the account.

Self-Exclusion

Allow customers to self-exclude themselves from gambling.

Note: This will only block purchasers using the registered email address.

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Glossary

Pot – Net sales that are gross sales minus expenses.

Gross – Grand total of all sale transactions- offline (pos), online, accounts, and subscriptions.

Expenses % – Percentage of pot allocated to cost of running the raffle operation or any other related costs. Winner and Charity portion are calculated once Expenses are removed.

Winner % – Percentage of the Pot the Winner receives. Winner portion is calculated once Expenses are removed.

Charity % – Percentage of the Pot the Charity receives. Charity portion is calculated once Expenses are removed.

Seed – Money added to the Pot to incentivize buyers. Note: Seed amount is not split with the charity.

Only tally sales after Starting Pot reached – Restrict the pot to only start increasing after the seeded (starting pot or incremental) amount has been reached.