A look at Disney’s new rides: Remy’s Ratatouille Adventure, Guardians of the Galaxy: Cosmic Rewind, and Tron Lightcycle/Run How to get access to Disney’s best new ride in years: Star Wars: Rise of the Resistance
How to make the most of Disney’s new Early Theme Park Entry program
Exclusive patented, field-tested touring plans that save hours in line in a single day, plus free online customization to match your family’s needs
The best hotel rooms—with room numbers—and how to ask for them at every Disney World resort
Expert reviews of Walt Disney World’s restaurants, bars, and lounges, backed by more than 200,000 reader surveys over the past two years
Bob Sehlinger & Len Testa
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CONTENTS
List of Maps and Diagrams ix Introduction 1
For the Love of Disney 1
Why Disney World Needs a 750-Page Guidebook 1 How to Use This Book 3
S P E C I A L S E C T I O N Disney World in the Time of COVID 9 Is Disney World Worth It? 9
What’s Open at Walt Disney World 10 Safety Procedures 11
PA R T O N E Walt Disney World: An Overview 15 What Is Disney World? 15
WHAT’S NEW AT WALT DISNEY WORLD SINCE YOUR LAST VISIT 24 Universal Orlando 25
PA R T T W O Planning Before You Leave Home 27 Gathering Information 27
When to Go to Walt Disney World 39
WALT DISNEY WORLD PHONE NUMBERS 46–47 IMPORTANT WALT DISNEY WORLD ADDRESSES 48
PA R T T H R E E Making the Most of Your Time 49 Allocating Time 49
How to Avoid Long Waits in Line 53
PA R T F O U R Making the Most of Your Money 68 Allocating Money 68
WHAT YOU PAY AND WHAT YOU GET AT WDW 70–72 Walt Disney World Admission Tickets 74
WDW THEME PARK TICKET OPTIONS 76–77 Optional Expenses 84
PA R T F I V E Accommodations 86 The Basic Considerations 86
The Disney Resorts 91
Readers' Resort Report Card 121
Walt Disney World Hotel Profiles 126
How to Evaluate a Walt Disney World Travel Package 206 DISNEY LODGING FOR LESS 208–209
Hotels Outside Walt Disney World 217
SIX QUICK TIPS FOR BOOKING THE HOTEL YOU WANT 224–225 Hotels and Motels: Rated and Ranked 245
THE TOP 30 BEST DEALS 248 HOW THE HOTELS COMPARE 250–253 HOTEL INFORMATION CHART 254–264
PA R T S I X Dining In and Around Walt Disney World 265 Reader Surveys Plus Expert Opinions: Our Approach to Dining 265 Dining in Walt Disney World 266
Where to Find Good Meals 268 Disney Dining 101 269
ADVANCE RESERVATIONS: THE OFFICIAL LINE 272
THE REALITY OF GETTING LAST-MINUTE DINING RESERVATIONS 275 GOOD RESTAURANTS WITH LAST-MINUTE AVAILABILITY 276 WDW RESTAURANTS BOOKABLE AT OPENTABLE.COM 277 Character Dining 280
CHARACTER-MEAL HIT PARADE 282–283 Disney Dining Suggestions 285
Counter-Service Mini-Profiles 295 Full-Service Restaurants In Depth 309
WALT DISNEY WORLD RESTAURANTS BY CUISINE 310–313 Dining Outside Walt Disney World 363
WHERE TO EAT OUTSIDE WALT DISNEY WORLD 364–366
PA R T S E V E N Walt Disney World with Kids 372 The Ecstasy and the Agony 372
Lost Children 388
Disney, Kids, and Scary Stuff 390
SMALL-CHILD FRIGHT-POTENTIAL TABLE 392–394 ATTRACTION AND RIDE RESTRICTIONS 396
Waiting-Line Strategies for Adults with Young Children 397 The Disney Characters 399
WDW CHARACTER-GREETING VENUES 400–401 Character Meals 403
Childcare 403
Special Kids’ Programs 404 Birthdays and Special Occasions 405
PA R T E I G H T Special Tips for Special People 406 Walt Disney World for Guests with Special Needs 406
Walt Disney World “At Large” 412 Walt Disney World for Seniors 413
Walt Disney World for International Visitors 415 Walt Disney World for Expectant Mothers 416 Walt Disney World for Singles 418
TIPS FOR GOING SOLO 418–419 Walt Disney World for Couples 419
PA R T N I N E Arriving and Getting Around 422 Getting to Walt Disney World 422
How to Travel Around the World (or, The Real Mr. Toad’s Wild Ride) 432
COMMUTING TIMES BY CAR VS. THE DISNEY TRANSPORTATION SYSTEM 436–437
PA R T T E N Bare Necessities 452 Money, Etc. 452
In-Park Issues 453 Services 457
PA R T E L E V E N The Magic Kingdom 461 Overview 461
Arriving 461 Getting Oriented 465 Main Street, U.S.A. 471 Adventureland 473 Frontierland 476 Liberty Square 480 Fantasyland 482 Tomorrowland 491
Magic Kingdom Entertainment 497 Traffic Patterns in the Magic Kingdom 503 Magic Kingdom Touring Plans 504 PA R T T W E LV E EPCOT 509 Overview 509
Arriving 512 Getting Oriented 514 Future World 518 World Showcase 529 EPCOT Entertainment 539 Traffic Patterns in EPCOT 542 EPCOT Touring Plans 542
PA R T T H I R T E E N Disney’s Animal Kingdom 544 Overview 544
Arriving 548 Getting Oriented 549 The Oasis 552 Discovery Island 553 Africa 556
Asia 560
DinoLand U.S.A. 564
Pandora—The World of Avatar 566 Animal Kingdom Entertainment 570 Traffic Patterns in Animal Kingdom 571 Animal Kingdom Touring Plan 571
PA R T F O U R T E E N Disney’s Hollywood Studios 573 Overview 573
Arriving 576 Getting Oriented 577
Disney’s Hollywood Studios Attractions 581 Disney’s Hollywood Studios Entertainment 600 Disney’s Hollywood Studios Touring Plan 601 PA R T F I F T E E N Universal Orlando 602 Overview 602
Universal’s Islands of Adventure 611 Universal Studios Florida 625
PA R T S I X T E E N The Water Parks 641 You’re Soaking in It! 641
Planning Your Day at Disney Water Parks 644
SOGGY TIPS FROM A WATER-PUPPY FAMILY 646–647 Water-Park Touring Plans 649
Blizzard Beach 649
BLIZZARD BEACH ATTRACTIONS 651 Typhoon Lagoon 653
TYPHOON LAGOON ATTRACTIONS 655 Universal’s Volcano Bay 657
VOLCANO BAY ATTRACTIONS 659
PA R T S E V E N T E E N Disney Springs, Shopping, and Nightlife 662
Disney Springs 662
Shopping in Walt Disney World and Orlando 669 Nightlife at Walt Disney World Resorts 675
A P P E N D I X A Readers’ Questions and Comments 677 Readers’ Questions to the Authors 677
Readers’ Comments 678
A P P E N D I X B Understanding Disney World Attractions 680
Cut Your Time in Line by Understanding the Rides 680 Cut Your Time in Line by Understanding the Shows 682 Accommodations Index 684
Restaurant Index 689 Subject Index 693 T O U R I N G P L A N S 712
“Not a Touring Plan” Touring Plans 712 Clip-Out Touring Plans 715
Clip-Out Touring Plan Companions 739
South Orlando 18–19 Walt Disney World 20–21 Disney Deluxe Resorts
Room Diagrams 114 Disney Deluxe Villa Resorts
Room Diagrams 115–117 Disney Moderate Resorts
Room Diagrams 117 Disney Value Resorts Room Diagrams 118 Fort Wilderness Resort
Cabin Diagram 118
Grand Floridian Resort & Spa and Grand Floridian Villas 127 Polynesian Village Resort, Villas,
& Bungalows 132
Wilderness Lodge & Boulder Ridge/
Copper Creek Villas 137 Contemporary Resort &
Bay Lake Tower 142 Shades of Green 146 Yacht & Beach Club Resorts
and Beach Club Villas 149 BoardWalk Inn & Villas 154 Swan, Swan Reserve, & Dolphin 157 Caribbean Beach Resort and
Riviera Resort 162
Saratoga Springs Resort & Spa 166 Treehouse Villas at Saratoga Springs
Resort & Spa 167 Old Key West Resort 171
Port Orleans Resort–French Quarter 174
Port Orleans Resort–Riverside 177 Animal Kingdom Lodge & Villas 179 Coronado Springs Resort 183
All-Star Resorts 187 Pop Century Resort
& Art of Animation Resort 191 Fort Wilderness Resort
& Campground 202–203 Hotel Concentrations Around
Walt Disney World 218 International Drive
& Universal Areas 219 Lake Buena Vista Resort Area
& the I-4 Corridor 221
US 192–Kissimmee Resort Area 222 Rental-Home Developments
Near WDW 228–229
I-4 & Walt Disney World Area 429 Disney Springs Sneak Routes 444 International Drive Area
Sneak Routes 445
US 192–Kissimmee Resort Area Sneak Routes 446
I-4 Sneak Routes 447 The Magic Kingdom 462–463 EPCOT 510–511
Disney’s Animal Kingdom 546–547 Disney’s Hollywood Studios
574–575
Universal Orlando 604–605 Universal’s Islands of Adventure
612–613
Universal Studios Florida 626–627 Blizzard Beach 650
Typhoon Lagoon 654 Universal’s Volcano Bay 658 Disney Springs 664–665
LIST of MAPS
and DIAGRAMS
FOR LOVE DISNEY
D E A R R E A D E R , we’ve been writing The Unofficial Guide to Walt Disney World for 35 years. You’ve really got to love a place to cover it for that long—and we do. Millions of you do too. Comments like these arrive at our office every day:
“Disney World was definitely the most magical and the best family vacation we ever had.”
“Holiday of a lifetime. Meticulous planning required, but amazing.”
“We’ve already booked another trip.”
Disney’s theme parks are among the world’s greatest man-made vacation destinations. At their best, they combine unparalleled imagi- nation and storytelling with new technologies, all presented with opti- mism and an unwavering faith in humanity. Walt Disney World in particular is essentially a purpose-built city: a place designed to enter- tain, amaze, and inspire.
WHY DISNEY WORLD NEEDS a 750-PAGE GUIDEBOOK
W E K N O W W H A T Y O U ’ R E T H I N K I N G . The child-rearing classic What to Expect When You’re Expecting clocks in at 645 pages, and a typical version of the King James Bible is around 1,200. Does the advice needed for Walt Disney World really fall somewhere between childbirth and God’s manual for living?
If it’s your first time, yes.
The thing that surprises most new visitors to Walt Disney World is that a Disney vacation requires much more planning and effort than most other vacations they’ve had.
Why? The main reason is capacity. Around 60,000 people visited Disney World’s Magic Kingdom theme park in a normal, pre-pandemic
FOR the LOVE of DISNEY
D E A R R E A D E R , we’ve been writing The Unofficial Guide to Walt Disney World for 35 years. You’ve really got to love a place to cover it for that long—and we do. Millions of you do too. Comments like these arrive at our office every day:
“Disney World was definitely the most magical and the best family vacation we ever had.”
“Holiday of a lifetime. Meticulous planning required, but amazing.”
“We’ve already booked another trip.”
Disney’s theme parks are among the world’s greatest man-made vacation destinations. At their best, they combine unparalleled imagi- nation and storytelling with new technologies, all presented with opti- mism and an unwavering faith in humanity. Walt Disney World in particular is essentially a purpose-built city: a place designed to enter- tain, amaze, and inspire.
WHY DISNEY WORLD NEEDS a 750-PAGE GUIDEBOOK
W E K N O W W H A T Y O U ’ R E T H I N K I N G . The child-rearing classic What to Expect When You’re Expecting clocks in at 645 pages, and a typical version of the King James Bible is around 1,200. Does the advice needed for Walt Disney World really fall somewhere between childbirth and God’s manual for living?
If it’s your first time, yes.
The thing that surprises most new visitors to Walt Disney World is that a Disney vacation requires much more planning and effort than most other vacations they’ve had.
Why? The main reason is capacity. Around 60,000 people visited Disney World’s Magic Kingdom theme park in a normal, pre-pandemic
INTRODUCTION
day (it’s around 32,000 a day as we went to press). Most of them would eat at its most popular restaurant—Be Our Guest—if they could get in. But the restaurant can serve only a tiny fraction of those who want to dine there. Visitors who can’t get into Be Our Guest often end up at restaurants with worse food, higher prices, or both.
Capacity also affects Disney World’s popular rides: For some rides, there are far more people who want to ride than the ride can handle.
As a result, some visitors will wait just 10 minutes to experience a ride, and others will wait 80 minutes or more for the same attraction on the same day.
Don’t panic. If you love theme parks, Disney World is as good as it gets—the best in the small-w world. If you arrive without knowing a thing about the place and make every possible mistake, chances are about 90% that you’ll have a wonderful vacation anyway.
The job of a guidebook is to give you a heads-up regarding oppor- tunities and potential problems. We’re certain we can help you turn a great vacation into an absolutely fabulous one.
A mom from Streator, Illinois, who was amazed at the size of the Unofficial Guide, came back saying this:
It had been 10 years since we’d been to WDW, and I was shocked by how much your book grew. After going, I’m surprised that it’s so small.
WHAT MAKES THIS BOOK DIFFERENT?
T H E A D V I C E I N T H I S B O O K is different from what you’ll find on the internet or in other books, in three important ways.
First, the team that produces this book is totally independent of the Walt Disney Company, Walt Disney World, and all other members of the Disney corporate family. We don’t accept free trips, gifts, special favors, or other compensation from Disney in exchange for our cover- age; we pay for everything we review. Disney doesn’t request, influence, edit, or approve anything you’ll read here.
In this guide, we represent and serve you, the reader. If a restau- rant serves bad food or a gift item is overpriced or a ride isn’t worth the wait, we say so. In the process, we hope to make your visit more fun and rewarding.
Second, we use data, science, and technology to help solve prob- lems that you’ll encounter in Walt Disney World. In many ways, the Disney theme parks are the quintessential system: the ultimate in mass- produced entertainment, the most planned and programmed environment anywhere. Lines for rides and restaurants form in pre- dictable ways at predictable times, for example. That makes it pos- sible for us to study them.
You may be surprised that Disney-related questions like “How can I wait less in line?” or “What rides should my kids try?” are active areas of research in schools around the world; similar problems pop up in businesses every day. The authors and researchers who write this book have years—some have decades—of academic and professional experience in these areas and use them to benefit you.
The third way this book is different is the amount of time and money that goes into making it. Disney research is the full-time job of
most of our core team. Over the years, we’ve spent millions of dollars reviewing and analyzing Disney World’s hotels, rides, lines, and restau- rants. No other book or website commits the people, skills, or budget to do anything like the research you’ll find in these pages. The only other organization that does comparable analysis of Disney World is Disney itself. And we’ll tell you what it won’t.
HOW to USE THIS BOOK
T H E B E S T WAY T O U S E T H I S B O O K is to read in order the first few pages of each chapter, to get a feel for the kinds of questions the chap- ter answers. Then read in depth the chapters most important to you.
We’ve organized the chapters so that they appear in the same sequence and timeline that you’ll use to plan and take your trip. For example, Part Two contains advice on what you need to know to start your trip planning. The next few chapters guide you through choos- ing a hotel, finding good places to eat, and picking the best rides and entertainment in the parks.
Each chapter starts with Key Questions, a list of the most common and important queries that visitors have about Walt Disney World (and Universal Orlando). For each question, we’ve listed where in the chapter to find the answers—here’s an example:
KEY QUESTIONS ANSWERED IN THIS CHAPTER
• Where can I find a planning checklist and timeline? (pages 30–35)
• What are the six most important tips for avoiding lines at Disney World?
(page 53)
• What is the FastPass+ ride-reservation system, and how do I use it?
(page 63)
most of our core team. Over the years, we’ve spent millions of dollars reviewing and analyzing Disney World’s hotels, rides, lines, and restau- rants. No other book or website commits the people, skills, or budget to do anything like the research you’ll find in these pages. The only other organization that does comparable analysis of Disney World is Disney itself. And we’ll tell you what it won’t.
HOW to USE THIS BOOK
T H E B E S T WAY T O U S E T H I S B O O K is to read in order the first few pages of each chapter, to get a feel for the kinds of questions the chap- ter answers. Then read in depth the chapters most important to you.
We’ve organized the chapters so that they appear in the same sequence and timeline that you’ll use to plan and take your trip. For example, Part Two contains advice on what you need to know to start your trip planning. The next few chapters guide you through choos- ing a hotel, finding good places to eat, and picking the best rides and entertainment in the parks.
Each chapter starts with Key Questions, a list of the most common and important queries that visitors have about Walt Disney World (and Universal Orlando). For each question, we’ve listed where in the chapter to find the answers—here’s an example:
KEY QUESTIONS ANSWERED IN THIS CHAPTER
• Where can I find a planning checklist and timeline? (pages 30–35)
• What are the six most important tips for avoiding lines at Disney World?
(page 53)
• What is the FastPass+ ride-reservation system, and how do I use it?
(page 63)
If you don’t recognize a term such as FastPass+, you should read that section of the chapter—it’s probably important.
Of course, each chapter answers many more questions than the ones shown on the first page. We suggest skimming each chapter’s boldfaced section headings to see if a particular topic is relevant to your family.
Some subjects, such as how Disney accommodates guests in wheel- chairs, are relevant across multiple parts of your vacation. These sub- jects are usually covered in depth in one chapter (in this case, Part Eight, “Special Tips for Special People”), with cross-references in other chapters when they’re needed.
Many topics are discussed in depth. For example, Disney World has hundreds of rides, from simple spinning things you find at your local town carnival to massive super-headliners, the likes of which you’ve never seen. Understanding the scale of these rides, and how they’re run, will help you decide what’s worth your time. And if you visit another theme park later, you’ll know what to look for when planning that trip too.
If you use the guide like an encyclopedia or dictionary—say, you look something up in one of the indexes then go to the cited page—you
may overlook information presented in previous sections that is vital to understanding the subject. Likewise, if you skip or skim over explana- tory material in the introductory chapters, that might lead to a misun- derstanding later on.
YOUR UNOFFICIAL WALT DISNEY WORLD TOOLBOX
W H E N I T C O M E S T O WA LT D I S N E Y W O R L D , a couple with two toddlers in diapers needs different advice than a party of seniors going to the EPCOT International Flower & Garden Festival. Likewise, adults touring without children, families with kids of varying ages, and hon- eymooners all require their own special guidance.
To meet the needs of our diverse readers, we’ve created the compre- hensive guide before you. We call The Unofficial Guide to Walt Disney World, at 756 pages, the “Big Book.” It provides the detailed informa- tion that anyone traveling to Walt Disney World needs to have a super vacation. It’s our cornerstone.
As thorough as we try to make the main guide, though, there just isn’t sufficient space for all the tips and resources that may be useful to certain readers. Therefore, we’ve developed three additional guides that provide information tailored to specific visitors.
Here’s what’s in the toolbox:
The Unofficial Guide to Disney Cruise Line, by Erin Foster with Len Testa and Ritchey Halphen, presents advice for first-time cruisers;
money-saving tips for booking your cruise; and detailed profiles for restaurants, shows, and nightclubs, along with deck plans and thor- ough coverage of the ports visited by Disney Cruise Line.
The Unofficial Guide to Walt Disney World with Kids, by Bob Sehlinger and Liliane J. Opsomer with Len Testa, presents detailed planning and touring tips for a family vacation, along with more than 20 family touring plans not included in the Big Book.
The Unofficial Guide to Universal Orlando, by Seth Kubersky, is the most comprehensive guide to Universal Orlando Resort in print.
At more than 400 pages, it’s the perfect tool for understanding and enjoying Universal’s ever-expanding complex consisting of theme parks, a water park, resort hotels, nightclubs, and restaurants. The guide includes field-tested touring plans that will save you hours of standing in line.
CORRECTIONS, UPDATES, AND BREAKING NEWS
L O O K F O R T H E S E at TouringPlans.com; see page 27 for a complete description of the site.
LETTERS AND COMMENTS FROM READERS
M A N Y O F Y O U W H O U S E The Unofficial Guide to Walt Disney World write us to comment or share your own strategies for visiting Disney World. Your comments and observations are frequently incor- porated into future editions of the Unofficial Guide and have contrib- uted immeasurably to its ongoing improvement. If you write us or complete our reader survey, rest assured that we won’t release your name or address to any mailing-list companies, direct-marketing adver- tisers, or other third parties.
Speaking of comments, from the thousands of letters, emails, and surveys we receive, only about 1 in 8 contains comments. Of these, only a small percentage are substantive and well stated. In other words, quotable comments are like gold to us. If a comment on a particular subject hits the nail on the head, it’s unlikely (though it happens) that we’ll receive a more well-written and more incisive comment. If a bet- ter comment isn’t forthcoming, the older comment remains in the next edition because it best serves our readers.
Online Reader Survey
Our website hosts a questionnaire you can use to express opinions about your Walt Disney World visit. Access it here: touringplans.com /walt-disney-world/survey. The questionnaire lets every member of your party, regardless of age, tell us what he or she thinks about attractions, hotels, restaurants, and more.
You can also print out the reader survey and mail it to us at the following address:
Reader Survey
The Unofficial Guide to Walt Disney World 2204 First Ave. S., Ste. 102
Birmingham, AL 35233
Finally, if you’d like to review this book on Amazon, go to tinyurl .com/wdw2021reviews.
How to Contact the Authors Bob Sehlinger and Len Testa
The Unofficial Guide to Walt Disney World 2204 First Ave. S., Ste. 102
Birmingham, AL 35233 [email protected]
Facebook: TheUnofficialGuides | Twitter: @TheUGSeries
When you write, please put your mailing address on both your letter and your envelope—the two sometimes get separated. It’s also a good idea to include your phone number. If you email us,
please tell us where you’re from.
Also, understand that, as travel writers, we’re often out of the office for extended periods of time, so please bear with us if we’re slow to respond.
Unofficial Guide email isn’t forwarded to us when we’re traveling, but we’ll get back to you as soon as possible after we return.
THE UNOFFICIAL GUIDE TEAM
A L L O W U S T O I N T R O D U C E T H E P E O P L E who work on this book, except for our dining critic, who shall remain anonymous:
Steve Bloom is the voice of reason in the wilderness that is statistical analysis. Gerelyn Reaves answers email better than we could and gen- erally keeps everyone in line. Seth Kubersky is our Universal Orlando guru, assisted by food consigliere Derek Burgan. David Davies, Brad Huber, and Julia Mascardo keep the website running. Tom Bricker does fabulous theme park photography. Todd Perlmutter, Bryan Klinck, and
unofficial
T I PIf you’re up for having your comments quoted in the Guide, be sure to tell us where you’re from.
•BOB SEHLINGER Author and publisher •LEN TESTA Coauthor
•FRED HAZELTON Statistician •SARAH KELLETH TouringPlans.com webmaster, Lines developer
•JIM HILL Disney Dish contributor •TRAVIS BRYANT TheUnofficialGuides.com webmaster
•KAREN TURNBOW, PhD Child psychologist Darcie Vance Mary Waring Deb Wills
HOTEL INSPECTORS Ritchey Halphen Kristen Helmstetter Seth Kubersky Lillian Macko Richard Macko Darcie Vance EDITORIAL, ART, AND PRODUCTION
• AMBER K. HENDERSON, KATE JOHNSON Managing editors DATA COLLECTORS
Chantale Brazeau Shane Grizzard Cliff Myers Ivonne Ramos Darcie Vance Rich Vosburgh Kelly Whitman
CONTRIBUTING WRITERS Rich Bernato
Christina Harrison Brian McNichols Liliane J. Opsomer Sue Pisaturo Laurel Stewart
• ANNIE LONG Text design
• SCOTT MCGREW Cover design
• STEVE JONES, CASSANDRA POERTNER Cartography
• TAMI KNIGHT,
CHRIS ELIOPOULOS Cartoonists
• ASHLEY M. ARTHUR, DAN DOWNING, CARMINE LOPER, DARCIE VANCE, JAN VANCE Research editors
• POTOMAC INDEXING Indexers (Joanne Sprott, team leader)
EJJ skillfully debugged our touring plan software. Lines’s chat is mod- erated by the fabulous Weasus, Heather, and Camsdad.
We’d like to say thanks to these folks for their assistance with fact- checking and research: Robert Bloom, Shannon Bohn, Dani Denni- son, Anne Densk, Alyssa Drake, Erin Foster, Becky Gandillon, Scott Gustin, Erin Jenkins, Richard and Lillian Macko, Lauren Macvane, David McDonough, and Carlye Wisel. Thanks also to Jamie Hold- ing and his GitHub repository (github.com/cubehouse/themeparks).
Thanks to John Tierney, who, as far as we know, did not acquire his
“data collection” skills during stints in Eastern Europe working for three-letter US government agencies.
Finally, to everyone at Walt Disney Parks and Resorts who follows our research from a distance in this special, weird relationship, even if they can’t say it: We love you too.
THE IMPORTANCE OF BEING SERIOUS
S O M E A R E A S T O N I S H E D that seemingly intelligent adults would spend so much time on critical analyses of theme park rides. If you’ve ever heard “You’re going to Disney again?” from a relative, try explain- ing to complete strangers your theory that Mrs. Potts is an unreliable narrator. But most of us wouldn’t think twice about reading Consumer Reports before buying a car or a major appliance. And Disney World costs more than a dishwasher.
Beyond that, the Disney corporation is immensely powerful—it has enough money, talent, and time to do almost anything its executives desire. When Disney’s marketing says its theme parks and restaurants are “world-class” and its artists are “legends,” it’s important to hold it accountable for those words, if they are to mean anything at all.
The best way to do that is to point out whether the things Disney wants to sell you meet the standards it has set for itself. When we say that Rise of the Resistance at Disney’s Hollywood Studios is the best theme park ride Disney has made in at least 30 years, it’s because we believe it meets the highest of Disney’s ideals dating back to Walt him- self. Likewise, if you read us kvetching about a cartoon-based roller
coaster in EPCOT, or that the adjective regal means “fit for a king” and absolutely shouldn’t be used in the name of a post- Colonial American restaurant next to an attraction literally dedicated to the republic, it’s because those things don’t make sense in the stories that Disney has already established. And as Disney says, it all begins with a story.
THE IMPORTANCE OF BEING GOOFY
D I S N E Y E X E C M I L D R E D M U G G S is escorting intern Bill Reynolds to an important meeting on yield management.
“I’m not sure I know what yield management is,” Bill confides. “Is it something to do with the #MeToo movement?”
Mildred gives Bill a disbelieving look. “It’s a variable product- pricing strategy that seeks to maximize revenue given existing market conditions,” she explains.
“Oh,” Bill says. “I’m not sure I get it, but . . .”
Mildred interrupts, “It’s about how to squeeze the last penny out of every Disney guest.”
“Ah . . .”
They enter the conference room, where they join a Who’s Who of Disney’s top management.
Everett Miserpenny, chief financial officer, opens the meeting.
“We’ve raised room and food prices way beyond the point of price sensitivity, so we really need to be creative here. What’s something else that all of our guests need no matter what?”
“Water?” an accountant ventures. “We sell expensive bottled water.
If we remove all the drinking fountains, it would goose sales.”
“Yeah, but then we’d have to outlaw guests bringing their own water, which would tie up security at the entrance and cause lots of arguments. We want to get guests into the park quickly, so they can buy stuff.”
“How ’bout pay toilets?” the vice president of sanitation ventures.
“I think you’re onto something,” says Miserpenny. “But that’s way too simple. We’d never get it past the Complications Department.”
“Wahoo!! I think I’ve got it!” the sanitation VP cuts in. “Prepaid Advance Reservations for nicer restrooms in the parks.”
“But how do you know when you will need to poop three months in advance?”
“Well, some people are very regular. I’m amazingly regular. In fact, just last week . . .”
“OK, point taken, George.”
“People are very picky about restrooms. My wife won’t go at a gas station, but McDonald’s is OK,” a middle manager relates.
“That’s the point! That’s why a lot of guests will go for the upscale restrooms even if they have to pay extra. The Advance Reservation is for a fancy toilet on a certain day, so we can call it A-Commode-Date.
Get it? It’s a natural!”
“Guests without a toilet reservation will use restaurant restrooms.
That would lessen the incentive to buy A-Commode-Date.”
“No problem. No getting into full-service restaurants without an Advance Reservation. If they have a dining res, it will be on their MagicBand. That will also unlock the restroom door.”
“What about people who really have to go but don’t have a reser- vation? Not everybody is as regular as George.”
“We’ll have three Mayday restrooms in each park. No stalls, just a long row of toilets. Easy, cheap, and efficient. Plus, we can save money by servicing them less often. It’s a win all around.”
“Do we sell toilet paper?”
“Each person will get half a roll for free, to be monitored on the MagicBand. After that, 25¢ per two squares will be charged to the customer’s account.”
“That’s all really complicated,” Miserpenny comments enthusiasti- cally. “The board will love it.”
And so it goes . . .
What makes writing about Walt Disney World so much fun is that the Disney people take everything so seriously. Day to day, they debate momentous decisions with far-ranging consequences: Will Pluto look silly in a silver cape? Have we gone too far with The Little Mermaid’s cleavage? With the nation’s drug problem a constant concern, should we have a dwarf named Dopey?
Unofficially, we think having a sense of humor is important. This guidebook has one, and it’s probably necessary that you do too—not to use this book but to have the most fun possible at Walt Disney World. Think of the Unofficial Guide as a private trainer to help get your sense of humor in shape. It will help you understand the impor- tance of being goofy.
DISNEY WORLD in the TIME
of COVID
WA LT D I S N E Y W O R L D C L O S E D on March 15, 2020, for 118 days as the novel coronavirus swept through the country. When they reopened on July 11, Disney’s theme parks and resorts implemented a series of new safety procedures designed to keep employees and guests as safe as possible. These new procedures are described below.
Disney also reduced park hours; capped how many people can enter its theme parks each day (and implemented mandatory park reservations); suspended popular benefits such as the FastPass+ ride- reservation system; canceled fireworks shows, parades, and character greetings; and temporarily closed attractions, restaurants, and hotels.
Assuming you’re willing to comply with all the new safety processes, let’s answer the obvious question first.
IS DISNEY WORLD WORTH IT?
E X C E P T F O R F L O R I D A R E S I D E N T S , Disney has charged more or less full price for its theme parks and hotels since reopening. Part of that is just pragmatism: It would be bad customer service to sell discounted hotel rooms to people who can’t get into the theme parks because of capacity limits. But even if you want to go, you can afford it, and you can get hotel and park reservations, is what’s being offered worth paying nearly full price?
UNOFFICIAL GUIDE UPDATES
The first set of updates for the 2021 edition were done in early February 2021. We’ve incorporated Disney’s current operating procedures into this edition for those of you planning trips in the next few months. An up-to-date summary of book changes is available at tinyurl.com/wdwupdates.
We expect this edition to be available through fall 2021. We know many of you are using this edition to plan trips that will take place after a COVID- 19 vaccine is widely administered, and when Disney may bring back popular programs such as FastPass+. This edition still covers those topics, so you’ll be prepared when they’re reinstated.
FastPass+ ride-reservation system (see page 63) and hard-ticket events such as Mickey’s Not-So-Scary Halloween Party. Except for VIP tours, Disney’s guided tours are suspended.
We think FastPass+ may return as Disney increases park capacity.
Standby lines at the rides now require 6 feet of space between guests.
Even when the parks were at 10% of their pre-pandemic capacity, that increased some lines’ length enough that they spilled out into the walkways. FastPass+ would reduce the need for that many people to be in the standby line.
Some counter-service and sit-down restaurants remain closed, especially at EPCOT. See Part Six, “Dining,” for more details.
HOTELS AND RESORTS Disney has reopened at least two resorts in each of Disney’s Value, Moderate, and Deluxe categories, and all of Walt Disney World’s Disney Vacation Club resorts are open. Each open resort has at least one dining option available; some sit-down restaurants might be closed. Each resort has at least one open pool.
Other resort activities and recreation are limited or suspended. See Part Five, “Accommodations,” for more details.
TRANSPORTATION Disney’s buses, monorails, boats, and Skyliner are running between the theme parks, resorts, and Disney Springs and have implemented social distancing. A few monorail, bus, and boat stops have been temporarily closed. See Part Nine, “Arriving and Get- ting Around,” for more details.
WATER PARKS Blizzard Beach will reopen March 7, 2021. Typhoon Lagoon doesn’t have an opening date at press time.
DINING, SHOPPING, AND NIGHTLIFE Almost all of Disney Springs’ res- taurants and stores are open at reduced capacity. Dining reservations are still recommended. Restaurants will encourage you to read menus using your smartphone. Contactless payments (that is, not cash) are encouraged throughout Walt Disney World. See Part Six, “Dining,”
and Part Eighteen, “Shopping and Nightlife,” for more details.
RECREATION, SPAS, AND BEHIND-THE-SCENES TOURS Disney’s golf courses are open. Most other outdoor activities at resorts, such as boating, are not currently available. Likewise, public VIP tours such as Keys to the Kingdom are temporarily suspended; the one exception is private VIP tours, which continue to be available.
We think it’s unlikely that hands-on experiences such as spa treat- ments, or large-group park tours, will return to the parks before a COVID vaccine is widely administered. Because it’s also likely that those offerings will be substantially different than they were, we’ve decided to discontinue coverage of these topics in this edition.
SAFETY PROCEDURES
A R E A D E R F R O M D A N V I L L E , P E N N S Y LVA N I A , reported back on experiencing Disney World during the pandemic:
We enjoyed the smaller crowds during the pandemic. We felt safe there. Staff was direct but polite in reminding people to wear their masks appropriately. Distancing in the parks was well controlled.
Hand sanitizer was readily available.
We’ll answer that question by asking another: Think of your favorite pre-pandemic sit-down restaurant, the one that you’re ordering takeout from now. Is the to-go experience that you’re paying full price for today the same as the in-restaurant experience you had before? Probably not.
But you’re willing to pay full price because you know that in normal times, the restaurant offers good value for the money, and you want it to make it through this thing. That’s how we feel about theme parks.
If you were in the middle of planning your first or once-in-a- lifetime trip to Walt Disney World, wait to go until a vaccine is widely admin- istered and Disney brings back its parades, fireworks, and character greetings. Those are some of the best and most highly rated activities in the parks, and you can’t experience them right now.
If, however, you’re a fan of Walt Disney World and you’ve been before, then we think it’s worth going. You’ll be trading off parades you’ve already seen and characters you’ve already met for smaller lines and crowds than perhaps you’ve ever seen, and meals that have never been prepared with so much individual attention. You’ll also be helping to employ thousands of cast members. And the first time you’re on a ride where the lights dim, the music starts, and the special effects kick in, you’ll forget everything going on in the outside world and simply be entertained. It’s blissful.
There’s danger, of course, in recommending that people pay full price for drastically limited parks and resorts. It’s possible that as the pandemic subsides, Disney makes these cuts permanent, figuring that people have been willing to pay the same while getting objec- tively less, so why not boost the bottom line?
We’re not minimizing this risk; there are plenty of Disney execu- tives who display the same passion and interest in the parks as they would a guano farm in Bolivia—as long as money’s coming in, they don’t think about who pays it or why. But now feels like the time to assume positive intent—that someone high up in the Disney company recognizes its theme park guests are willing to take chances and make sacrifices today so that the parks will be here tomorrow—and not worry about being taken advantage of.
WHAT’S OPEN AT WALT DISNEY WORLD
THEME PARKS All four of Disney’s theme parks are open daily. The parks open and close at staggered times to reduce the number of peo- ple standing together on buses and at transportation stops. Operating hours have been reduced substantially: Expect the parks to be open around 10–14 hours daily during summer and holidays, and 8 or 9 hours at other times.
A theme park reservation is now required to enter a park each day. See page 32 in Part Two, “Planning Before You Leave Home,”
for details.
Almost all theme park attractions are open. Up-close character greetings, parades, and fireworks have been suspended, as have the
FastPass+ ride-reservation system (see page 63) and hard-ticket events such as Mickey’s Not-So-Scary Halloween Party. Except for VIP tours, Disney’s guided tours are suspended.
We think FastPass+ may return as Disney increases park capacity.
Standby lines at the rides now require 6 feet of space between guests.
Even when the parks were at 10% of their pre-pandemic capacity, that increased some lines’ length enough that they spilled out into the walkways. FastPass+ would reduce the need for that many people to be in the standby line.
Some counter-service and sit-down restaurants remain closed, especially at EPCOT. See Part Six, “Dining,” for more details.
HOTELS AND RESORTS Disney has reopened at least two resorts in each of Disney’s Value, Moderate, and Deluxe categories, and all of Walt Disney World’s Disney Vacation Club resorts are open. Each open resort has at least one dining option available; some sit-down restaurants might be closed. Each resort has at least one open pool.
Other resort activities and recreation are limited or suspended. See Part Five, “Accommodations,” for more details.
TRANSPORTATION Disney’s buses, monorails, boats, and Skyliner are running between the theme parks, resorts, and Disney Springs and have implemented social distancing. A few monorail, bus, and boat stops have been temporarily closed. See Part Nine, “Arriving and Get- ting Around,” for more details.
WATER PARKS Blizzard Beach will reopen March 7, 2021. Typhoon Lagoon doesn’t have an opening date at press time.
DINING, SHOPPING, AND NIGHTLIFE Almost all of Disney Springs’ res- taurants and stores are open at reduced capacity. Dining reservations are still recommended. Restaurants will encourage you to read menus using your smartphone. Contactless payments (that is, not cash) are encouraged throughout Walt Disney World. See Part Six, “Dining,”
and Part Eighteen, “Shopping and Nightlife,” for more details.
RECREATION, SPAS, AND BEHIND-THE-SCENES TOURS Disney’s golf courses are open. Most other outdoor activities at resorts, such as boating, are not currently available. Likewise, public VIP tours such as Keys to the Kingdom are temporarily suspended; the one exception is private VIP tours, which continue to be available.
We think it’s unlikely that hands-on experiences such as spa treat- ments, or large-group park tours, will return to the parks before a COVID vaccine is widely administered. Because it’s also likely that those offerings will be substantially different than they were, we’ve decided to discontinue coverage of these topics in this edition.
SAFETY PROCEDURES
A R E A D E R F R O M D A N V I L L E , P E N N S Y LVA N I A , reported back on experiencing Disney World during the pandemic:
We enjoyed the smaller crowds during the pandemic. We felt safe there. Staff was direct but polite in reminding people to wear their masks appropriately. Distancing in the parks was well controlled.
Hand sanitizer was readily available.
Disney World’s COVID-related safety procedures seem more thor- ough and more enforced than in any other city in the United States.
Mask compliance is nearly 100%, hand sanitizer and cleaning products abound, social-distancing cues are everywhere, and cast members will politely nudge those who need reminding. We think this is in part due to two things: People really, really want to be in the parks, and nobody’s going to pay $120 to get thrown out for not wearing a 50¢ mask.
STATE AND COUNTRY QUARANTINES At press time, Florida did not have a self-quarantine period for people traveling from other US states. Many states, however, have imposed self-quarantine periods for people traveling from Florida. Check your state’s health depart- ment guidelines at tinyurl.com/ushealthdepts.
At press time, travel to the United States was not permitted by non-US citizens from Brazil, Canada, Ireland, the 26 European states of the Schengen Area, or the United Kingdom. See travel.state.gov for current policies.
TEMPERATURE CHECKS All guests and employees will have their tem- perature checked before being allowed to enter the theme parks and Disney Springs. This check will be performed using a touch-free fore- head thermometer that gives instant results. If any member of your party registers a temperature of 100.4ºF (38ºC) or above, your entire group will be escorted to a shaded, secure area and given time to cool off before being retested. If someone continues to read hot, the entire group will be asked to leave until they have been cleared by a doctor.
A deceptively long line for temperature checks may form in the mornings, but it moves very quickly and should usually take no more than 5 minutes to pass through. Grab a dollop of sanitizer from the dispensers immediately before the checkpoint (the first of many you’ll see throughout the day) and pull your hat up to speed the scanning.
Before reaching that temperature check, you’ll want to ensure all members of your party age 2 and older have on their face masks.
FACE MASKS Face coverings must always be worn. The only exceptions are when eating or drinking while stationary, and in pools. Masks must:
• Be made of at least two layers of material
• Fully cover the mouth and nose and secure under the chin
• Fit snugly at the sides of your face
• Be secured with ties or loops so that you can remain hands-free
Masks with valves or vents, mesh material, or holes are prohibited, as are bandannas and neck gaiters. Guests without approved masks will be offered a free disposable mask or may purchase Disney-themed reusable masks for around $5 each.
We’ve spent many summer weeks testing different masks in the parks. We think a pack of disposable, three-layer paper masks with elastic ear loops is a good choice. They’re reasonably effective; they’re cheap, so you can change them every couple of hours; and they fit most people pretty well.
If you need a break from your mask, outdoor break areas called Relaxation Stations, where unmasking is permitted at your own risk, are provided in the parks.
SOCIAL DISTANCING Throughout Walt Disney World’s theme parks and hotels, you’ll see and hear reminders to maintain a distance of at least 6 feet (2 meters) between your party and others at all times.
Most shops, restaurants, and pools will also designate specific ways to enter and exit, so that you’re not passing close by strangers.
At the theme parks, stickers on the ground delineating proper spac- ing have sprouted like mushrooms anywhere a queue might form, and round markers are placed to designate safe standing spaces where lines aren’t marked. Social-distancing measures also extend to ride vehicles, restrooms, water fountains, and other facilities.
Putting 6 feet between guests makes lines look huge: A 25-minute wait at Pirates of the Caribbean that would normally fit comfortably inside its air-conditioned hallways, for example, will extend from the boats’ boarding area, through the hallways, and then out the door into a zigzag pattern in a covered plaza, perhaps even into the walk- way. The good news, however, is that you’ll move almost constantly in that line, because each group that boards the ride shortens the line by 6 feet. We’re convinced this continual movement (and constant change of scenery) makes the wait more bearable than Disney’s regular process. If you’re a psychologist, economist, or operations researcher interested in testing this idea, drop us a line.
Some attraction preshows that required standing in a closed room with strangers have been temporarily suspended. These include the
“stretching room” at The Haunted Mansion and the library at The Twilight Zone Tower of Terror, which are now pass-through rooms on the wait to their boarding areas.
To maintain separation, ride-vehicle capacity has been significantly reduced at attractions where you used to sit with unrelated groups.
Many ride vehicles now have plexiglass dividers between rows of seats.
Other ride vehicles, such as boats capable of holding 20-plus guests (such as in It’s a Small World), now hold a maximum of 8 (4 guests in the front and back rows, with the middle rows kept empty). Groups larger than 4 get a whole vehicle to themselves. Different groups will not be seated in the same row.
Single-rider lines, previously used to fill in the occasional empty seat on rides, are not running. Parties of one will use the regular queues and will likely get a row (or even an entire ride vehicle) to themselves.
Seating at theaters and live entertainment will follow similar pat- terns: empty rows between guests, and several empty seats between unrelated groups in the same row.
These capacity reductions mean rides load slower. The good news is that the slower load is usually offset by a larger reduction in park attendance, so your overall wait in line is still less than it would be in normal times. Still, be prepared to exercise patience during the boarding process.
At Disney’s resort pools, chairs, tables, and loungers are placed in small clusters with at least 6 feet of space between groups.
SANITIZING Disney has stepped up sanitation efforts across the prop- erty, in the form of an army of employees regularly sanitizing every handrail and other high-touch surface. Hand-sanitizer dispensers are found at the entrance to virtually every building, ride, and shop, and
you can purchase a small bottle of alcohol-based gel in most shops for about $3. It’s impossible to avoid the audio announcements and signage encouraging frequent hand-washing.
As always, 3-D glasses are cleaned after each guest. If you find that your 3-D glasses fog up almost immediately, ensure that your face mask fits firmly along your nose and cheeks; masks with a flexible wire to customize the fit are good here. If the gap beside your nose is still allowing warm air to travel behind the lenses, try exhaling downward through your mouth by pulling your lower lip back into an overbite; it feels funny, but it will help keep your ride from becoming a blur.
At Disney’s hotels, cleaning measures include removing high-touch items, such as coffee makers, and wrapping TV remote controls in disposable plastic bags. You’ll see nonstop sanitation of high- contact surfaces (think telephones, remote controls, door handles, and light switches) throughout the hotel, along with social-distancing reminder signs and hand-sanitizer stations in public areas and elevator landings.
We’ll also reiterate key information throughout the following chapters and highlight it with our own masked Wuffo character (at
left), but we’ve tried to centralize the essentials here to avoid overloading the remainder of the book with COVID callouts.
WALT DISNEY WORLD:
An OVERVIEW
WHAT IS DISNEY WORLD?
W E M AY B E B I A S E D , but we think Walt Disney World (WDW), in Orlando, Florida, is the best collection of theme parks on Earth. Its combined size, quality, and ambition go far beyond that of any other amusement park or theme park you may have seen.
If this is your first visit, you’re probably familiar with Disney World through Disney’s theme park advertising. It’s great at showing families enjoying exciting rides and meeting its famous characters. But 30-second ads don’t convey where to find those rides and characters.
Walt Disney World has four theme parks. If you’re familiar with any of them, it’s probably the Magic Kingdom—the first one built and the one most people think of when they hear the words Disney World.
The other three theme parks are EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom.
Walt Disney World also contains two water parks, Blizzard Beach and Typhoon Lagoon. But there’s more: over three dozen hotels and a campground; more than 100 restaurants; a massive year-round sports center; an outdoor mall/entertainment/hotel complex called Disney Springs; 6 convention centers; 4 golf courses; and an array of spas, recreation options, and other activities.
HOW BIG IS WALT DISNEY WORLD?
WA LT D I S N E Y W O R L D I S H U G E—around 43 square miles, about double the size of Manhattan and slightly smaller than Miami.
KEY QUESTIONS ANSWERED IN THIS CHAPTER
• What is Walt Disney World? (see below)
• How big is Walt Disney World? (see below and next page)
• What’s the difference between the Magic Kingdom and EPCOT?
(pages 16–17)
• Are Universal and Disney the same? Where are the Harry Potter rides?
(page 25)
• What do these new words and acronyms mean? (page 26)
For easy reference, we (and Disney) use the theme parks as rough guides to locations within Walt Disney World. The Magic Kingdom Resort Area, for example, is about 7 square miles and contains the Magic Kingdom theme park and nearby hotels, restaurants, golf courses, and entertainment. The EPCOT Resort Area is roughly 1.5 square miles and contains the EPCOT theme park, nearby hotels and restaurants, and so on. Most of these areas are separated by miles of barely developed Central Florida swampland.
The areas are so far apart that it’s not possible to walk between them.
Instead, you’ll usually get around via the Walt Disney World transporta- tion system’s fleet of buses, boats, cars, monorail trains (monorails), and aerial trams. In fact, Disney World’s bus system is the third largest in Florida, behind Jacksonville’s and Miami’s. The Disney transportation system is so large that Part Nine of this book is dedicated to it.
Because of Walt Disney World’s size, it would probably take around two weeks to explore most of it. Most families don’t have two weeks to spare, so we’ll tell you the best things to see in the time you have.
THE MAJOR THEME PARKS The Magic Kingdom
When most people think of Walt Disney World, they think of the Magic Kingdom, opened in 1971. It consists of Cinderella Castle and adven- tures, rides, and shows featuring the Disney cartoon characters. It’s only one element of Disney World, but it remains the heart.
The Magic Kingdom is divided into six “lands” arranged around a central hub. First you come to Main Street, U.S.A., which connects the Magic Kingdom entrance with the hub. Arranged clockwise around the hub are Adventureland, Frontierland, Liberty Square, Fantasy land, and Tomorrowland. The Magic Kingdom has more rides, shows, and entertainment than any other WDW theme park. A comprehensive tour takes two days; a tour of the highlights can be done in one full day.
Five hotels (Bay Lake Tower; the Contemporary, Polynesian Village, and Grand Floridian Resorts; and The Villas at the Grand Floridian) are connected to the Magic Kingdom by monorail and boat. Three other hotels, Shades of Green (for the US military and their families), Wilderness Lodge (incorporating the Boulder Ridge Villas and Copper Creek time-share units), and Fort Wilderness Resort & Campground, are located nearby but aren’t served by the monorail.
EPCOT
Opened in October 1982, EPCOT is twice as big as the Magic Kingdom and comparable in scope. It has two major areas: Future World consists of pavilions concerning human creativity and technological advance- ment; World Showcase, arranged around a 40-acre lagoon, presents the architectural, social, and cultural heritages of almost a dozen nations, each country represented by replicas of famous landmarks and settings familiar to world travelers.
The EPCOT resorts—the BoardWalk Inn & Villas, Dolphin,Swan, Swan Reserve, and Yacht & Beach Club Resorts and Beach Club Villas— are within a 5- to 15-minute walk of the International Gate- way, the World Showcase entrance to the theme park. The hotels are